Reviews show Machine Mart frequently delivers helpful in‑store advice, a straightforward ordering experience and generally reliable products. Common positives include useful staff guidance, on‑time delivery and reasonable pricing on branded tools. Recurrent negatives focus on occasional stock/fulfilment failures, damaged items in transit and instances of slow or unsatisfactory customer responses. Consumers planning larger or time‑sensitive purchases should confirm stock before ordering, inspect deliveries on arrival, and retain photos or delivery notes in case a replacement or refund is needed.
Examples from available reviews (Jun 2016 – Feb 2026).
Helpful staff, wide selection and competitive prices made the purchase positive.
“The overall customer service experience was outstanding”
Order accepted but item was unavailable and refund delayed.
“drill was no longer available and my money would be refunded within 3-5 days.”
Compressor arrived damaged; poor customer service led to full refund return.
“Air compressor (£400) was damaged before it arrived.”
Product was damaged in transit but replaced rapidly; good communication.
“product damaged in transit but replaced rapidly.”
Many reviewers praise helpful in‑store and phone support, but several report slow or poor responses when handling damaged goods or refunds.
Several customers describe competitive or reasonable pricing; a small number say they found cheaper alternatives elsewhere.
Ordering platform and in‑store layout are often described as easy to use; a minority report delayed stock updates or late order notifications.
Many buyers report good, reliable products; a subset experienced items damaged in transit or unclear assembly instructions.
Delivery speed and order communications are praised in many reviews, but others cite late updates, courier failures or slow refund communications.
Most reviewers report a positive overall experience with products and service, though a noticeable minority experienced fulfilment or service problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Sitejabber (20) · Reviews (1) · Quotes shortened · As of: February 2026
Quick service and prompt delivery; received what was needed.
“Quick service , got wanted needed and quick delivery”
Staff were helpful and ensured the order was correct.
“Staff were really help and ensured we got our order correct.”
Great range, easy ordering, quality products delivered quickly.
“Really great experience buying from Machine Mart.”
They provided good, prompt service.
“Good prompt service”
Service was brilliant as always.
“Brilliant as always”
They provided excellent service and quick delivery.
“Excellent service and quick delivery”
Staff were very professional and prompt.
“Very professional and prompt”
Great product with next day delivery.
“Great product with next day delivery”
Delivery turns up on time.
“Turns up on time.”
Super fast delivery and good quality items.
“Super fast delivery and good quality items”
Tool was great and reasonably priced; will return.
“Great tool, reasonably priced.”
Helpful, friendly staff and reasonable prices; prefers shopping in store.
“Machine Mart is brilliant for whatever garage/workshop item you need”
Compressor is quiet, builds pressure quickly, and delivered fast.
“Quiet compressor, first impressions are it is quiet and builds pressure quickly.”
Always delivers on time and offers great prices.
“Always delivers on time, always great on price.”
Efficient ordering and quick delivery; reviewer thankful.
“Efficient ordering quick delivery Many thanks”
Damaged pump required collection and replacement was delayed; service poor.
“Pump arrived damaged - lots of faff to arrange collection.”
Item received as ordered, reasonably priced and good value.
“Item received as ordered, reasonable price and value for money.”
Item arrived on time and as described.
“Arrived on time and as described.”
Good value and prompt delivery; reviewer will continue using supplier.
“Very good value for money and very prompt delivery.”
Delivery damaged compressor but Machine Mart replaced it efficiently.
“Machine Mart very efficiently dealt with this problem and delivered a replacement machine with no Quibbles.”
Heater was faulty and customer service refused reasonable collection or refund.
“I have a £500 door stop and I'm still cold.”
Faulty pressure washer replaced immediately with no quibble.
“they gave me a new replacement machine straight away which worked straight away”
Repair service was poor; compressor unrepaired and unused for over five weeks.
“I have been without machine for over 5 weeks.”
Compressor arrived damaged; poor customer service led to full refund return.
“Air compressor (£400) was damaged before it arrived.”
Order accepted but item was unavailable and refund delayed.
“drill was no longer available and my money would be refunded within 3-5 days.”
Excellent service with fast delivery and good quality.
“Excellent Service, Fast Delivery, good quality.”
Customer service was shocking and unsatisfactory.
“Customer service is shocking”
Items were good quality at reasonable prices.
“They have good quality at reasonable prices”
Order was delivered on time.
“delivered on time”
Tool arrived well and was a pleasure to use.
“A brilliant tool well delivered and a pleasure to use”
Poor service; found a cheaper supplier elsewhere.
“Poor service, I got it from a different company and they were cheaper”
Delivery times were rubbish and unacceptable.
“Rubbish with delivery time. Not acceptable.”
Great service; delivery occurred when promised.
“Great service delivered when you said it would be”
Helpful phone advice and a pump delivered that fit the job.
“Great service and advice over the phone before I placed my order.”
Received great information from the Leicester branch.
“great information from the Leicester branch”
Extremely good service; reviewer would always use again.
“Extremely good service, would always use again.”
Product was good quality despite unclear instructions.
“This is a good quality product.”
Quick, reliable service and a simple ordering platform.
“Quick reliable service - Simple to use ordering platform”
Great service with fast delivery.
“Great service and a fast delivery.”
Postal delivery became more convenient than visiting the shop after moving.
“it is more convenient for me to get stuff through post than travel to MM shop”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Machine Mart is a UK-based retailer specialising in tools, machinery and workshop equipment, selling power tools, accessories and workshop consumables through physical branches and an online store. Consumers typically consult Machine Mart for branded power tools, replacement parts and site equipment; reviewers often mention in-store advice, delivery and product reliability when assessing purchases.