Skip to content
We Collect & Analyse Reviews

Machine Mart
Experiences & Reviews

Machine Mart is a UK-based retailer specialising in tools, machinery and workshop equipment, selling power tools, accessories and workshop consumables through physical branches and an online store. Consumers typically consult Machine Mart for branded power tools, replacement parts and site equipment; reviewers often mention in-store advice, delivery and product reliability when assessing purchases.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 76%
Latest Review 13d
Overall Rating
4.0

Our Analysis

🎯

Service quality

Many reviewers praise helpful in‑store and phone support, but several report slow or poor responses when handling damaged goods or refunds.

Share
21%
Mixed
💰

Value for money

Several customers describe competitive or reasonable pricing; a small number say they found cheaper alternatives elsewhere.

Share
4%
Mixed

User experience

Ordering platform and in‑store layout are often described as easy to use; a minority report delayed stock updates or late order notifications.

Share
7%
Strong
🔧

Product quality

Many buyers report good, reliable products; a subset experienced items damaged in transit or unclear assembly instructions.

Share
15%
Mixed
📞

Communication

Delivery speed and order communications are praised in many reviews, but others cite late updates, courier failures or slow refund communications.

Share
21%
Mixed

Overall experience

Most reviewers report a positive overall experience with products and service, though a noticeable minority experienced fulfilment or service problems.

Share
31%
Strong

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

Filter by Rating

Filter by Source

Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

S
SR Gray
trustpilot.com Sep 30, 2025

Air compressor (£400) was damaged…

Air compressor (£400) was damaged before it arrived. Due to rapid deterioration of customer service responses, I opted to ret...

E
Eunice
trustpilot.com Sep 30, 2025

Terrible experience

Ordered a drill that was advertised in a newspaper. Went onto the website, placed the order and paid in full. Received confirmation of my order. Waite...

M
Mr Brian Carlson
trustpilot.com Sep 30, 2025

Excellent Service, Referred on for two more purchases

Excellent Service, Fast Deli...

L
Lee Stevenson
trustpilot.com Sep 30, 2025

Customer service is shocking

...

d
diana lilley
trustpilot.com Sep 30, 2025

They have good quality at reasonable…

They have good qualit...

G
Garry
trustpilot.com Sep 30, 2025

delivered on time

...

K
Ken
trustpilot.com Sep 30, 2025

A brilliant tool well delivered and a…

A brilliant tool well deli...

M
Mr Stephen Betteridge
trustpilot.com Sep 30, 2025

Poor service

Poor service, I got it from a diff...

M
Mr Alexander Third
trustpilot.com Sep 30, 2025

Rubbish with delivery time

Rubbish with delivery...

M
Mr Keith Cannon
trustpilot.com Sep 30, 2025

Great service delivered when you said…

Great service delivered...

J
John Allan
trustpilot.com Sep 30, 2025

Great service and advice over the phone…

Great service and advice over the phone before I placed my...

S
STEVE b
trustpilot.com Sep 30, 2025

great information

great information fro...

H
Huggsy
trustpilot.com Sep 30, 2025

Extremely good service

Extremely good service,...

B
Beverley Laughlin
trustpilot.com Sep 30, 2025

This is a good quality product

This is a good quality product. The instructions coul...

M
Mr John Gregory
trustpilot.com Sep 30, 2025

Quick reliable service

Quick reliable service - Sim...

G
Gregor Pengilly
trustpilot.com Sep 30, 2025

Great service and a fast delivery.

Great service and...

A
Alex W.
trustpilot.com Sep 30, 2025

Very reliable getting stuff by post.

For years I got stuff at MM shop just walking distance away but after moving it is more convenient f...

S
Sam
trustpilot.com Sep 30, 2025

Quick delivery and good Comms

Quick delivery and good Comms, product...

B
Bill
trustpilot.com Sep 30, 2025

Great product shame about delivery DPD…

Great product shame about delivery DPD did not even call and stated we weren’t in despite...

A
Andrew Cracknell
trustpilot.com Sep 30, 2025

Prompt delivery

Prompt delivery. Poor instructions and needed to work out putting together and fit...

Share Your Experience

Help other customers by sharing your experience with Machine Mart. Your review will be collected and included in our ongoing analysis.

Click to rate

Conclusion

Reviews show Machine Mart frequently delivers helpful in‑store advice, a straightforward ordering experience and generally reliable products. Common positives include useful staff guidance, on‑time delivery and reasonable pricing on branded tools. Recurrent negatives focus on occasional stock/fulfilment failures, damaged items in transit and instances of slow or unsatisfactory customer responses. Consumers planning larger or time‑sensitive purchases should confirm stock before ordering, inspect deliveries on arrival, and retain photos or delivery notes in case a replacement or refund is needed.