Machine Mart
Experiences & Reviews
Machine Mart is a UK-based retailer specialising in tools, machinery and workshop equipment, selling power tools, accessories and workshop consumables through physical branches and an online store. Consumers typically consult Machine Mart for branded power tools, replacement parts and site equipment; reviewers often mention in-store advice, delivery and product reliability when assessing purchases.
Overview & Key Metrics
Our Analysis
Service quality
Many reviewers praise helpful in‑store and phone support, but several report slow or poor responses when handling damaged goods or refunds.
Value for money
Several customers describe competitive or reasonable pricing; a small number say they found cheaper alternatives elsewhere.
User experience
Ordering platform and in‑store layout are often described as easy to use; a minority report delayed stock updates or late order notifications.
Product quality
Many buyers report good, reliable products; a subset experienced items damaged in transit or unclear assembly instructions.
Communication
Delivery speed and order communications are praised in many reviews, but others cite late updates, courier failures or slow refund communications.
Overall experience
Most reviewers report a positive overall experience with products and service, though a noticeable minority experienced fulfilment or service problems.
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Data Collection
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AI Analysis
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Featured Customer Experiences
Representative examples from 21 verified reviews (November 2022 – September 2025).
Reviewing Machine Marts Collection And Customer Service
"I recently purchased a power tool from Machine Mart and I have to say, their selection is impressive. They carry brands such as Clarke, Dewalt, Makita, Ryobi and Bosch! As someone who isn't very knowledgeable about power tools and machinery in general, the staff was extremely helpful in explaining the differences between the different models and helped me choose one that fit my needs perfectly. The store itself was well organized with items easy to find. Their prices were competitive compared to other stores I've looked at which made it an even better value. The overall customer service experience was outstanding - everyone I interacted with went above and beyond to ensure that my purchase experience was nothing but positive. Machine Mart has definitely set themselves apart from any other tool shop I've visited before. They truly are specialists when it comes to tools and equipment- they're constantly updating their range of tools so you can be assured of finding what you need on their shelves! Overall, if you're looking for quality tools or machinery at great prices backed by exceptional customer service then look no further than Machine Mart!"
Terrible experience
"Ordered a drill that was advertised in a newspaper. Went onto the website, placed the order and paid in full. Received confirmation of my order. Waite..."
Air compressor (£400) was damaged…
"Air compressor (£400) was damaged before it arrived. Due to rapid deterioration of customer service responses, I opted to ret..."
Quick delivery and good Comms
"Quick delivery and good Comms, product..."
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
Air compressor (£400) was damaged…
Air compressor (£400) was damaged before it arrived. Due to rapid deterioration of customer service responses, I opted to ret...
Terrible experience
Ordered a drill that was advertised in a newspaper. Went onto the website, placed the order and paid in full. Received confirmation of my order. Waite...
Excellent Service, Referred on for two more purchases
Excellent Service, Fast Deli...
Customer service is shocking
...
They have good quality at reasonable…
They have good qualit...
delivered on time
...
A brilliant tool well delivered and a…
A brilliant tool well deli...
Poor service
Poor service, I got it from a diff...
Rubbish with delivery time
Rubbish with delivery...
Great service delivered when you said…
Great service delivered...
Great service and advice over the phone…
Great service and advice over the phone before I placed my...
great information
great information fro...
Extremely good service
Extremely good service,...
This is a good quality product
This is a good quality product. The instructions coul...
Quick reliable service
Quick reliable service - Sim...
Great service and a fast delivery.
Great service and...
Very reliable getting stuff by post.
For years I got stuff at MM shop just walking distance away but after moving it is more convenient f...
Quick delivery and good Comms
Quick delivery and good Comms, product...
Great product shame about delivery DPD…
Great product shame about delivery DPD did not even call and stated we weren’t in despite...
Prompt delivery
Prompt delivery. Poor instructions and needed to work out putting together and fit...
Conclusion
Reviews show Machine Mart frequently delivers helpful in‑store advice, a straightforward ordering experience and generally reliable products. Common positives include useful staff guidance, on‑time delivery and reasonable pricing on branded tools. Recurrent negatives focus on occasional stock/fulfilment failures, damaged items in transit and instances of slow or unsatisfactory customer responses. Consumers planning larger or time‑sensitive purchases should confirm stock before ordering, inspect deliveries on arrival, and retain photos or delivery notes in case a replacement or refund is needed.