Customers often mention fast delivery, on-time fulfilment, and helpful staff for routine orders. Many also point to competitive prices and good-value tools. Another set of reviews describes items arriving damaged, long repair waits, and refunds that stall. Overall, feedback splits between quick, smooth purchases and drawn-out after-sales problems.
Examples from available reviews (Jun 2016 – Mar 2026).
Super fast delivery and good quality items.
“Super fast delivery and good quality items”
Tool was great and reasonably priced; will return.
“Great tool, reasonably priced.”
Damaged pump required collection and replacement was delayed; service poor.
“Pump arrived damaged - lots of faff to arrange collection.”
Item was advertised in stock, then not available and refund delayed.
“They have had my money for about 5 weeks now and still no sign of a refund.”
Positive comments focus on quick delivery, orders arriving on time, and helpful staff in-store or on the phone. Negative reviews describe goods turning up damaged, repairs that drag on or fail, and returns that customers say are hard to complete. Service comes up repeatedly in both high and low ratings.
Shoppers repeatedly describe prices as reasonable and the tools and parts as good value. Value praise often comes alongside positive notes on delivery and service. Only a small number of reviews question pricing.
Buyers say the online ordering process is straightforward and the product range is wide. Fewer reviews mention unclear assembly instructions or awkward fitting on delivery. These usability issues appear less often than comments about convenience.
Many reviewers praise durable tools and quiet compressors when first used. A recurring set of negatives reports failures and repeat breakdowns on items like generators, heaters, and other machinery. These reliability concerns often come with complaints about warranty or repair handling.
Common complaints include refunds that take too long, tracking updates that don’t arrive, and stock shown as available when it isn’t. A smaller group praises helpful information from local branches and clear, quick explanations. Negative reviews often mention missed guaranteed deliveries and infrequent updates.
Feedback shows a clear split between simple, fast transactions and long after-sales cases that remain unresolved. Positive stories centre on quick delivery and strong value. Negative ones focus on slow repairs, delayed refunds, and communication that customers find unhelpful.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Sitejabber (20) · Reviews (1) · Quotes shortened · As of: March 2026
Quick service and prompt delivery; received what was needed.
“Quick service , got wanted needed and quick delivery”
Staff were helpful and ensured the order was correct.
“Staff were really help and ensured we got our order correct.”
Great range, easy ordering, quality products delivered quickly.
“Really great experience buying from Machine Mart.”
They provided good, prompt service.
“Good prompt service”
Service was brilliant as always.
“Brilliant as always”
They provided excellent service and quick delivery.
“Excellent service and quick delivery”
Staff were very professional and prompt.
“Very professional and prompt”
Great product with next day delivery.
“Great product with next day delivery”
Delivery turns up on time.
“Turns up on time.”
Super fast delivery and good quality items.
“Super fast delivery and good quality items”
Tool was great and reasonably priced; will return.
“Great tool, reasonably priced.”
Helpful, friendly staff and reasonable prices; prefers shopping in store.
“Machine Mart is brilliant for whatever garage/workshop item you need”
Compressor is quiet, builds pressure quickly, and delivered fast.
“Quiet compressor, first impressions are it is quiet and builds pressure quickly.”
Always delivers on time and offers great prices.
“Always delivers on time, always great on price.”
Efficient ordering and quick delivery; reviewer thankful.
“Efficient ordering quick delivery Many thanks”
Damaged pump required collection and replacement was delayed; service poor.
“Pump arrived damaged - lots of faff to arrange collection.”
Item received as ordered, reasonably priced and good value.
“Item received as ordered, reasonable price and value for money.”
Item arrived on time and as described.
“Arrived on time and as described.”
Good value and prompt delivery; reviewer will continue using supplier.
“Very good value for money and very prompt delivery.”
Delivery damaged compressor but Machine Mart replaced it efficiently.
“Machine Mart very efficiently dealt with this problem and delivered a replacement machine with no Quibbles.”
Heater was faulty and customer service refused reasonable collection or refund.
“I have a £500 door stop and I'm still cold.”
Faulty pressure washer replaced immediately with no quibble.
“they gave me a new replacement machine straight away which worked straight away”
Repair service was poor; compressor unrepaired and unused for over five weeks.
“I have been without machine for over 5 weeks.”
Compressor arrived damaged; poor customer service led to full refund return.
“Air compressor (£400) was damaged before it arrived.”
Order accepted but item was unavailable and refund delayed.
“drill was no longer available and my money would be refunded within 3-5 days.”
Excellent service with fast delivery and good quality.
“Excellent Service, Fast Delivery, good quality.”
Customer service was shocking and unsatisfactory.
“Customer service is shocking”
Items were good quality at reasonable prices.
“They have good quality at reasonable prices”
Order was delivered on time.
“delivered on time”
Tool arrived well and was a pleasure to use.
“A brilliant tool well delivered and a pleasure to use”
Poor service; found a cheaper supplier elsewhere.
“Poor service, I got it from a different company and they were cheaper”
Delivery times were rubbish and unacceptable.
“Rubbish with delivery time. Not acceptable.”
Great service; delivery occurred when promised.
“Great service delivered when you said it would be”
Helpful phone advice and a pump delivered that fit the job.
“Great service and advice over the phone before I placed my order.”
Received great information from the Leicester branch.
“great information from the Leicester branch”
Extremely good service; reviewer would always use again.
“Extremely good service, would always use again.”
Product was good quality despite unclear instructions.
“This is a good quality product.”
Quick, reliable service and a simple ordering platform.
“Quick reliable service - Simple to use ordering platform”
Great service with fast delivery.
“Great service and a fast delivery.”
Postal delivery became more convenient than visiting the shop after moving.
“it is more convenient for me to get stuff through post than travel to MM shop”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Machine Mart is a UK retailer selling tools, workshop machinery, and construction equipment. Its range includes air compressors, generators, heaters, power tools, garden machinery, and tool storage. The company runs an e-commerce site for products, spare parts, and accessories, with home delivery and click-and-collect. It also supplies spare parts and repair services for various industrial and consumer equipment.