Reviews show Machine Mart frequently delivers helpful in‑store advice, a straightforward ordering experience and generally reliable products. Common positives include useful staff guidance, on‑time delivery and reasonable pricing on branded tools. Recurrent negatives focus on occasional stock/fulfilment failures, damaged items in transit and instances of slow or unsatisfactory customer responses. Consumers planning larger or time‑sensitive purchases should confirm stock before ordering, inspect deliveries on arrival, and retain photos or delivery notes in case a replacement or refund is needed.
Examples from available reviews (Jun 2016 – Feb 2026).
Helpful staff, wide selection and competitive prices made the purchase positive.
“The overall customer service experience was outstanding”
Order accepted but item was unavailable and refund delayed.
“drill was no longer available and my money would be refunded within 3-5 days.”
Compressor arrived damaged; poor customer service led to full refund return.
“Air compressor (£400) was damaged before it arrived.”
Product was damaged in transit but replaced rapidly; good communication.
“product damaged in transit but replaced rapidly.”
Many reviewers praise helpful in‑store and phone support, but several report slow or poor responses when handling damaged goods or refunds.
Several customers describe competitive or reasonable pricing; a small number say they found cheaper alternatives elsewhere.
Ordering platform and in‑store layout are often described as easy to use; a minority report delayed stock updates or late order notifications.
Many buyers report good, reliable products; a subset experienced items damaged in transit or unclear assembly instructions.
Delivery speed and order communications are praised in many reviews, but others cite late updates, courier failures or slow refund communications.
Most reviewers report a positive overall experience with products and service, though a noticeable minority experienced fulfilment or service problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Sitejabber (20) · Reviews (1) · Quotes shortened · As of: February 2026
Product was damaged in transit but replaced rapidly; good communication.
“product damaged in transit but replaced rapidly.”
Product good; DPD delivery failed but Machine Mart resolved issue.
“MM very helpful to resolve”
Prompt delivery but poor instructions made assembly fiddly.
“Poor instructions and needed to work out putting together and fitting for myself.”
Guaranteed delivery missed and customer service gave excuses and no help.
“fobbed me off with excuse after excuse”
Appalling customer service and rude staff, with restrictive return policies.
“Appalling customer service at Liverpool and with Mike W at head office .”
Lincoln Road staff were very professional and provided helpful advice.
“Very professional, on hand with helpful advice, thanking Kev and Andy.”
Returned faulty trimmer weeks ago but still no refund and poor communication.
“we are not going to give you your money back”
Poor communication left customer without tracking and unclear collection details.
“it wasdropped off at a DPD pickup point at a pub in Selly Oak”
Customer returned gas bottle but was denied refund and received poor service.
“customer service were no help.”
Excellent service; compressor delivered in under a week.
“Excellent service bought a compressor it was delivered on less than a week including weekend”
First class service; reviewer will definitely return.
“First class service will definitely be back”
Very poor service and spare parts support; order pending almost a year.
“very poor service and very poor spare parts service”
Company sent wrong parts and lost customer's parts, leaving compressor unusable.
“they lost my parts so can not make my own gaskets”
Reviewer reports rude, unhelpful staff and repeated poor service.
“have been lied to on many occasions”
Staff refused to honour guarantees and didn't follow up on repairs.
“The staff don't care about the product or service”
Customer service was rude and unhelpful and products broke easily.
“There is no customer service!”
Strimmer failed quickly and customer service was condescending and obstructive.
“Customer service is appalling”
Delivery arrived damaged and replacements couldn't be arranged in time.
“box was absolutly battered”
Nottingham branch provided knowledgeable, swift service and prompt part delivery.
“very knowledgeable, very swift and professional.”
Salesman was patronising and service felt arrogant and unhelpful.
“Most of all I found the salesman to be patronising”
I recently purchased a power tool from Machine Mart and I have to say, their selection is impressive. They carry brands such as Clarke, Dewalt, Makita, Ryobi and Bosch! As someone who isn't very knowledgeable about power tools and machinery in general, the staff was extremely helpful in explaining the differences between the different models and helped me choose one that fit my needs perfectly.
The store itself was well organized with items easy to find. Their prices were competitive compared to other stores I've looked at which made it an even better value. The overall customer service experience was outstanding - everyone I interacted with went above and beyond to ensure that my purchase experience was nothing but positive.
Machine Mart has definitely set themselves apart from any other tool shop I've visited before. They truly are specialists when it comes to tools and equipment- they're constantly updating their range of tools so you can be assured of finding what you need on their shelves!
Overall, if you're looking for quality tools or machinery at great prices backed by exceptional customer service then look no further than Machine Mart!
Air conditioner failed after one summer and warranty lapsed by weeks.
“It lasted one summer and broke”
Delivery took far longer than the seven-day estimate and was delayed.
“How is that 7 days?”
Air conditioning unit was noisy and refund was refused after lengthy repair.
“Absolutely shocked at incredibly poor customer service.”
Website showed stock but item was sold out and company refused to update listing.
“They advertised for an expensive generator, 5 days later they messaged to say its sold out”
Diesel heater failed, emitted toxic fumes, and technical support was unhelpful.
“Filled the workshop with toxic fumes.”
Tool roll cab measurements were inaccurate and after-sales support was nil.
“Your after service is nil”
Wacker plate failed repeatedly and company refused to refund or resolve.
“The product is not for purpose.”
Generator repeatedly failed and repairs took many weeks; no refund offered.
“4 times it broke down with in the year we owned it.”
Customer service was unresponsive and phone staff were careless.
“Customer service does not exist.”
Dehumidifier repeatedly failed after repairs and company wouldn't refund.
“Stopped working a few weeks later.”
Express order never arrived and customer service provided no updates.
“never arrived, no response to email”
Order repeatedly delayed, later declared out of stock and poorly managed.
“it was out of stock and it won't be here for another month”
Repair returned faulty after long delay and poor communication from managers.
“7 months repair came back faulty”
Item was advertised in stock, then not available and refund delayed.
“They have had my money for about 5 weeks now and still no sign of a refund.”
Faulty generator was lost for months and company refused proper resolution.
“which never worked and even after paying £250 to fix it it was lost”
Generator is noisy, smokes and consumes excessive fuel; review wasn't posted.
“Mine is noisy, gives off black smoke at 3/4 load and uses a lot more fuel than stated.”
Lathe/mill had multiple failures and service replacements left it still faulty.
“Lathe bearing died, got whole machine replaced.”
Pillar drill was faulty and company charged for inspection and blocked review posting.
“I contacted trading standards who confirmed this was completely false.”
Generator had no output and company refused refund citing no fault found.
“NO FAULT”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Machine Mart is a UK-based retailer specialising in tools, machinery and workshop equipment, selling power tools, accessories and workshop consumables through physical branches and an online store. Consumers typically consult Machine Mart for branded power tools, replacement parts and site equipment; reviewers often mention in-store advice, delivery and product reliability when assessing purchases.