Reviews show Machine Mart frequently delivers helpful in‑store advice, a straightforward ordering experience and generally reliable products. Common positives include useful staff guidance, on‑time delivery and reasonable pricing on branded tools. Recurrent negatives focus on occasional stock/fulfilment failures, damaged items in transit and instances of slow or unsatisfactory customer responses. Consumers planning larger or time‑sensitive purchases should confirm stock before ordering, inspect deliveries on arrival, and retain photos or delivery notes in case a replacement or refund is needed.
Examples from available reviews (Jun 2016 – Feb 2026).
Helpful staff, wide selection and competitive prices made the purchase positive.
“The overall customer service experience was outstanding”
Order accepted but item was unavailable and refund delayed.
“drill was no longer available and my money would be refunded within 3-5 days.”
Compressor arrived damaged; poor customer service led to full refund return.
“Air compressor (£400) was damaged before it arrived.”
Product was damaged in transit but replaced rapidly; good communication.
“product damaged in transit but replaced rapidly.”
Many reviewers praise helpful in‑store and phone support, but several report slow or poor responses when handling damaged goods or refunds.
Several customers describe competitive or reasonable pricing; a small number say they found cheaper alternatives elsewhere.
Ordering platform and in‑store layout are often described as easy to use; a minority report delayed stock updates or late order notifications.
Many buyers report good, reliable products; a subset experienced items damaged in transit or unclear assembly instructions.
Delivery speed and order communications are praised in many reviews, but others cite late updates, courier failures or slow refund communications.
Most reviewers report a positive overall experience with products and service, though a noticeable minority experienced fulfilment or service problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Sitejabber (20) · Reviews (1) · Quotes shortened · As of: February 2026
Gazebo collapsed in light rain and company dismissed safety concerns.
“Machine Mart's customer service advised that it could only withstand a light shower.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Machine Mart is a UK-based retailer specialising in tools, machinery and workshop equipment, selling power tools, accessories and workshop consumables through physical branches and an online store. Consumers typically consult Machine Mart for branded power tools, replacement parts and site equipment; reviewers often mention in-store advice, delivery and product reliability when assessing purchases.