Customers often mention fast delivery, on-time fulfilment, and helpful staff for routine orders. Many also point to competitive prices and good-value tools. Another set of reviews describes items arriving damaged, long repair waits, and refunds that stall. Overall, feedback splits between quick, smooth purchases and drawn-out after-sales problems.
Examples from available reviews (Jun 2016 – Mar 2026).
Super fast delivery and good quality items.
“Super fast delivery and good quality items”
Tool was great and reasonably priced; will return.
“Great tool, reasonably priced.”
Damaged pump required collection and replacement was delayed; service poor.
“Pump arrived damaged - lots of faff to arrange collection.”
Item was advertised in stock, then not available and refund delayed.
“They have had my money for about 5 weeks now and still no sign of a refund.”
Positive comments focus on quick delivery, orders arriving on time, and helpful staff in-store or on the phone. Negative reviews describe goods turning up damaged, repairs that drag on or fail, and returns that customers say are hard to complete. Service comes up repeatedly in both high and low ratings.
Shoppers repeatedly describe prices as reasonable and the tools and parts as good value. Value praise often comes alongside positive notes on delivery and service. Only a small number of reviews question pricing.
Buyers say the online ordering process is straightforward and the product range is wide. Fewer reviews mention unclear assembly instructions or awkward fitting on delivery. These usability issues appear less often than comments about convenience.
Many reviewers praise durable tools and quiet compressors when first used. A recurring set of negatives reports failures and repeat breakdowns on items like generators, heaters, and other machinery. These reliability concerns often come with complaints about warranty or repair handling.
Common complaints include refunds that take too long, tracking updates that don’t arrive, and stock shown as available when it isn’t. A smaller group praises helpful information from local branches and clear, quick explanations. Negative reviews often mention missed guaranteed deliveries and infrequent updates.
Feedback shows a clear split between simple, fast transactions and long after-sales cases that remain unresolved. Positive stories centre on quick delivery and strong value. Negative ones focus on slow repairs, delayed refunds, and communication that customers find unhelpful.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Sitejabber (20) · Reviews (1) · Quotes shortened · As of: March 2026
Gazebo collapsed in light rain and company dismissed safety concerns.
“Machine Mart's customer service advised that it could only withstand a light shower.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Machine Mart is a UK retailer selling tools, workshop machinery, and construction equipment. Its range includes air compressors, generators, heaters, power tools, garden machinery, and tool storage. The company runs an e-commerce site for products, spare parts, and accessories, with home delivery and click-and-collect. It also supplies spare parts and repair services for various industrial and consumer equipment.