QDOS Breakdown - Swift Help When It Matters - I recently had the pleasure of using QDOS Breakdown for my car, and I must say that I was seriously impressed with their service. As a fairly inexperienced driver, I was quite nervous to have anything go wrong while driving alone. However, when my car broke down unexpectedly on a long journey one evening, QDOS were there to help me in no time at all. Not only did they dispatch someone extremely quickly, but the person who came out to assist me was incredibly friendly and approachable. They knew exactly what they were doing and made sure to explain everything that needed fixing in clear terms so that I could understand it. Overall, I would highly recommend QDOS Breakdown to anyone needing motor breakdown or vehicle recovery services. Their team is efficient and knowledgeable while also being courteous and respectful throughout the entire process.
QDOS Breakdown
Reviews & Experiences
Customer reports are mixed: some users describe prompt, courteous roadside attendances, while many others report refused call‑outs (notably for punctures or vehicles in 'limp mode') and problematic claims handling. There are recurring complaints about communication, long waits, dropped calls and delayed or missing payments to claimants and recovery partners. If you are considering QDOS Breakdown, read the policy exclusions carefully (puncture/spare‑wheel rules, foreign travel and 'limp mode' wording), confirm how third‑party recovery and payments are managed, and note response time expectations. Keep call records, reference numbers and written confirmations of cover; consider alternative providers or the Financial Ombudsman if timely claim resolution is critical.
Overview & Key Metrics
Featured Reviews
Examples from available reviews (Nov 2015 – Feb 2026).
Wouldn't attend lone female driver - I have only been with this company a few months and had to call them last week when my car went into limp mode and driving very slowly. I was asked by...
Punctures not covered - Paid family premium for all for complete uk recovery. Everything included. My wife got a puncture but the car doesn't have a spare wheel. She tried to...
Absolutely shocking company! The third party paid out at the begining of Dec 24 . Yet this company have still not paid the balance to our finance comp...
What reviewers often mention
Service quality
Some reviewers report timely, friendly on‑scene technicians, but many more describe refusals to attend or very limited on‑site assistance, leaving customers stranded.
Value for money
Several customers say they paid premiums yet faced exclusions or large out‑of‑pocket costs, prompting decisions not to renew cover.
User experience
A small number report a smooth, straightforward process and helpful staff, but the sample is limited and experiences otherwise vary.
Product quality
Multiple reviews describe policy exclusions or changed terms (punctures, 'limp mode', spare‑wheel requirements) and problems with claims handling or payments.
Communication
Frequent complaints cite long holds, dropped calls, unanswered emails and slow or non‑existent responses from customer services and claims teams.
Overall experience
Overall feedback is predominantly negative, with many customers reporting refusals, payment delays or unresolved claims; a minority report positive, timely recoveries.
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Reviews
Sources: Trustpilot (26) · Reviews (20) · Reviewcentre (10) · Reviews (1) · Quotes shortened · As of: February 2026
Fiddly to contact when broken down. Do as follows… -Call their number -press option 1 (breakdown claims) -press option 1 (new breakdown claims) -talk...
Straightforward process, came...
With QDOS many years … now advise to avoid - I have been a customer of their breakdown service for many years after a good experience a decade ago. In the intervening years I’ve not had cause to...
More vans on the road a drop of servce…
Staff excellent, policy too restrictive - the policy restriction of recovering to a grargare ONLY within 7.5 miles of the breakdown was not clear to us and is very limiting, and would have mea...
Avoid at all cost - There’s no option for zero! I’ve been a member of breakdown assist for years and never had any issues. Always quick to arrive and either fix or recove...
Wouldn't attend lone female driver - I have only been with this company a few months and had to call them last week when my car went into limp mode and driving very slowly. I was asked by...
I've been with qdos for several years and always had the full package ie home start relay onward travel etc. and never had to use them until recently...
Timely, friendly service - Timely recovery. Arrived when they said they would. Helpful,...
Smooth process from start to finish, really impressed.ocess from start to finish
I have had cover for many years until I recently made a claim. I looked at the terms and conditions and found they had changed and I...
Help!!!! - Help!!!! I had an accident in October. The car was picked up in November, and it's now July, the company has...
We broke down due to a flat tyre. As the BMW is equipped with run-flat tyres, there was no spare wheel available. Initially, I attempted to contact QD...
AVOID AVOID AVOID!!!! NON PAYERS - We are a recovery agent based in Scotland, AVOID AVOID AVOID. They do not PAY for jobs completed. We have contact...
Punctures not covered - Paid family premium for all for complete uk recovery. Everything included. My wife got a puncture but the car doesn't have a spare wheel. She tried to...
Absolutely shocking company! The third party paid out at the begining of Dec 24 . Yet this company have still not paid the balance to our finance comp...
Waiting for payment from Qdos which they Callum told me was cleared on 27/1/25. Called customer services a...
Responsive customer service - I can't really judge them on how helpful they are with breakdown as I had policy with them ages ago, but today wanted to close my account to delete my...
QDOS IS A SCAM COMPANY WHO DO NOT RESCUE YOU FROM A VEHICLE BREAKDOWN - I urgently advise anyone NOT to take out breakdown cover with this company! Despite being very happy to take your money they look for any excuse NOT t...
Truly disgraceful "service". My exhaust became detached while driving on a narrow country road - it was hanging down but still attached at the back, s...
Sources and methodology
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
About QDOS Breakdown
QDOS Breakdown is a UK vehicle breakdown and recovery provider that offers roadside assistance, vehicle recovery and breakdown cover policies. Typical consumer enquiries cover response times, policy exclusions (for example puncture/ spare‑wheel rules), claim handling and payment procedures. When researching QDOS Breakdown, customers commonly compare cover limits, onward travel or home‑start options, and complaints or ombudsman outcomes.