Reviews Analysed
21
We Collect & Analyse Reviews
QDOS Breakdown
Experiences & Reviews
QDOS Breakdown is a UK vehicle breakdown and recovery provider that offers roadside assistance, vehicle recovery and breakdown cover policies. Typical consumer enquiries cover response times, policy exclusions (for example puncture/ spare‑wheel rules), claim handling and payment procedures. When researching QDOS Breakdown, customers commonly compare cover limits, onward travel or home‑start options, and complaints or ombudsman outcomes.
Overview & Key Metrics
Positive Sentiment
24%
Latest Review
19d
Overall Rating
1.9
Our Analysis
🎯
Service quality
Some reviewers report timely, friendly on‑scene technicians, but many more describe refusals to attend or very limited on‑site assistance, leaving customers stranded.
Share
Weak
16%
💰
Value for money
Several customers say they paid premiums yet faced exclusions or large out‑of‑pocket costs, prompting decisions not to renew cover.
Share
Mixed
6%
⚡
User experience
A small number report a smooth, straightforward process and helpful staff, but the sample is limited and experiences otherwise vary.
Share
Mixed
6%
🔧
Product quality
Multiple reviews describe policy exclusions or changed terms (punctures, 'limp mode', spare‑wheel requirements) and problems with claims handling or payments.
Share
Weak
19%
📞
Communication
Frequent complaints cite long holds, dropped calls, unanswered emails and slow or non‑existent responses from customer services and claims teams.
Share
Weak
24%
⭐
Overall experience
Overall feedback is predominantly negative, with many customers reporting refusals, payment delays or unresolved claims; a minority report positive, timely recoveries.
Share
Weak
29%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (March 2022 – September 2025).
QDOS Breakdown - Swift Help When It Matters
"I recently had the pleasure of using QDOS Breakdown for my car, and I must say that I was seriously impressed with their service. As a fairly inexperienced driver, I was quite nervous to have anything go wrong while driving alone. However, when my car broke down unexpectedly on a long journey one evening, QDOS were there to help me in no time at all. Not only did they dispatch someone extremely quickly, but the person who came out to assist me was incredibly friendly and approachable. They knew exactly what they were doing and made sure to explain everything that needed fixing in clear terms so that I could understand it. Overall, I would highly recommend QDOS Breakdown to anyone needing motor breakdown or vehicle recovery services. Their team is efficient and knowledgeable while also being courteous and respectful throughout the entire process."
Peggie Ferry
Collected.reviews
Mar 14, 2022
Featured for: Positive prompt roadside assistance
Wouldn't attend lone female driver
"I have only been with this company a few months and had to call them last week when my car went into limp mode and driving very slowly. I was asked by..."
Anne McCulloch
Trustpilot
Sep 30, 2025
Featured for: Refused assistance to lone female
Punctures not covered
"Paid family premium for all for complete uk recovery. Everything included. My wife got a puncture but the car doesn't have a spare wheel. She tried to..."
JOHN HARRISON
Trustpilot
Sep 30, 2025
Featured for: Puncture cover denied, high cost
Absolutely shocking company
"Absolutely shocking company! The third party paid out at the begining of Dec 24 . Yet this company have still not paid the balance to our finance comp..."
Rachel Mckeown
Trustpilot
Sep 30, 2025
Featured for: Claim payment delayed, no response
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
A
Anne McCulloch
trustpilot.com
Sep 30, 2025
Wouldn't attend lone female driver
I have only been with this company a few months and had to call them last week when my car went into limp mode and driving very slowly. I was asked by...
D
Dave Shipley
trustpilot.com
Sep 30, 2025
I've been with qdos for several years…
I've been with qdos for several years and always had the full package ie home start relay onward travel etc. and never had to use them until recently...
w
wiseowl
trustpilot.com
Sep 30, 2025
Timely, friendly service
Timely recovery. Arrived when they said they would. Helpful,...
D
Dylan
trustpilot.com
Sep 30, 2025
Smooth process from start to finish, really impressed.ocess from start to finish
Smooth process from start to finish, first...
M
Max Robinson
trustpilot.com
Sep 30, 2025
I have had cover for many years until I…
I have had cover for many years until I recently made a claim. I looked at the terms and conditions and found they had changed and I...
M
Marta Szynklarz
trustpilot.com
Sep 30, 2025
Help!!!!
Help!!!! I had an accident in October. The car was picked up in November, and it's now July, the company has...
S
Saheed M
trustpilot.com
Sep 30, 2025
We broke down due to a flat tyre
We broke down due to a flat tyre. As the BMW is equipped with run-flat tyres, there was no spare wheel available. Initially, I attempted to contact QD...
J
Jason Devlin
trustpilot.com
Sep 30, 2025
AVOID AVOID AVOID!!!! NON PAYERS
We are a recovery agent based in Scotland, AVOID AVOID AVOID. They do not PAY for jobs completed. We have contact...
J
JOHN HARRISON
trustpilot.com
Sep 30, 2025
Punctures not covered
Paid family premium for all for complete uk recovery. Everything included. My wife got a puncture but the car doesn't have a spare wheel. She tried to...
R
Rachel Mckeown
trustpilot.com
Sep 30, 2025
Absolutely shocking company
Absolutely shocking company! The third party paid out at the begining of Dec 24 . Yet this company have still not paid the balance to our finance comp...
t
tim griffiths
trustpilot.com
Sep 30, 2025
Waiting for payment from Qdos which…
Waiting for payment from Qdos which they Callum told me was cleared on 27/1/25. Called customer services a...
D
Daniel Makowski
trustpilot.com
Sep 30, 2025
Responsive customer service
I can't really judge them on how helpful they are with breakdown as I had policy with them ages ago, but today wanted to close my account to delete my...
P
PJG
trustpilot.com
Sep 30, 2025
QDOS IS A SCAM COMPANY WHO DO NOT RESCUE YOU FROM A VEHICLE BREAKDOWN
I urgently advise anyone NOT to take out breakdown cover with this company! Despite being very happy to take your money they look for any excuse NOT t...
D
Dawn Laura
trustpilot.com
Sep 30, 2025
Truly disgraceful "service"
Truly disgraceful "service". My exhaust became detached while driving on a narrow country road - it was hanging down but still attached at the back, s...
s
sue bowen
trustpilot.com
Sep 30, 2025
This breakdown company breaks down customers
I have been with this company for years because I was happy with them but that seems to be all in the past - not only did my car break down but I almo...
D
Dominic
trustpilot.com
Sep 30, 2025
This Company will leave you stranded - dont use
I had a puncture in my car’s rear tyre abroad and then called QDOS for help. I was told I didn’t qualify for pick up as I had a spare tyre in the back...
b
big gee
trustpilot.com
Sep 30, 2025
Loads of hot air promises
Loads of hot air promises. Lots phone calls and email all...
L
Luke Wellock
trustpilot.com
Sep 30, 2025
Unless you carry a spare wheel in your boot AVOID THIS COMPANY
I had a puncture in my car’s back tyre yesterday and immediately called QDOS expecting help. After an excruciating set of questions I was told I didn’...
N
Neil Harris
trustpilot.com
Sep 30, 2025
Foreign travel cover
The second most common reason for breakdown is flat tyre. Qdos will not cover that if you do...
E
Elaine
trustpilot.com
Sep 30, 2025
IR35 contract review
Harlie was brilliant and took the time to talk me through all of the options for checking my first business contract. I purchased the IR35 Contract As...
Conclusion
Customer reports are mixed: some users describe prompt, courteous roadside attendances, while many others report refused call‑outs (notably for punctures or vehicles in 'limp mode') and problematic claims handling. There are recurring complaints about communication, long waits, dropped calls and delayed or missing payments to claimants and recovery partners. If you are considering QDOS Breakdown, read the policy exclusions carefully (puncture/spare‑wheel rules, foreign travel and 'limp mode' wording), confirm how third‑party recovery and payments are managed, and note response time expectations. Keep call records, reference numbers and written confirmations of cover; consider alternative providers or the Financial Ombudsman if timely claim resolution is critical.