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We Collect & Analyse Reviews

QDOS Breakdown
Experiences & Reviews

QDOS Breakdown is a UK vehicle breakdown and recovery provider that offers roadside assistance, vehicle recovery and breakdown cover policies. Typical consumer enquiries cover response times, policy exclusions (for example puncture/ spare‑wheel rules), claim handling and payment procedures. When researching QDOS Breakdown, customers commonly compare cover limits, onward travel or home‑start options, and complaints or ombudsman outcomes.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 24%
Latest Review 19d
Overall Rating
1.9

Our Analysis

🎯

Service quality

Some reviewers report timely, friendly on‑scene technicians, but many more describe refusals to attend or very limited on‑site assistance, leaving customers stranded.

Share
16%
Weak
💰

Value for money

Several customers say they paid premiums yet faced exclusions or large out‑of‑pocket costs, prompting decisions not to renew cover.

Share
6%
Mixed

User experience

A small number report a smooth, straightforward process and helpful staff, but the sample is limited and experiences otherwise vary.

Share
6%
Mixed
🔧

Product quality

Multiple reviews describe policy exclusions or changed terms (punctures, 'limp mode', spare‑wheel requirements) and problems with claims handling or payments.

Share
19%
Weak
📞

Communication

Frequent complaints cite long holds, dropped calls, unanswered emails and slow or non‑existent responses from customer services and claims teams.

Share
24%
Weak

Overall experience

Overall feedback is predominantly negative, with many customers reporting refusals, payment delays or unresolved claims; a minority report positive, timely recoveries.

Share
29%
Weak

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

A
Anne McCulloch
trustpilot.com Sep 30, 2025

Wouldn't attend lone female driver

I have only been with this company a few months and had to call them last week when my car went into limp mode and driving very slowly. I was asked by...

D
Dave Shipley
trustpilot.com Sep 30, 2025

I've been with qdos for several years…

I've been with qdos for several years and always had the full package ie home start relay onward travel etc. and never had to use them until recently...

w
wiseowl
trustpilot.com Sep 30, 2025

Timely, friendly service

Timely recovery. Arrived when they said they would. Helpful,...

D
Dylan
trustpilot.com Sep 30, 2025

Smooth process from start to finish, really impressed.ocess from start to finish

Smooth process from start to finish, first...

M
Max Robinson
trustpilot.com Sep 30, 2025

I have had cover for many years until I…

I have had cover for many years until I recently made a claim. I looked at the terms and conditions and found they had changed and I...

M
Marta Szynklarz
trustpilot.com Sep 30, 2025

Help!!!!

Help!!!! I had an accident in October. The car was picked up in November, and it's now July, the company has...

S
Saheed M
trustpilot.com Sep 30, 2025

We broke down due to a flat tyre

We broke down due to a flat tyre. As the BMW is equipped with run-flat tyres, there was no spare wheel available. Initially, I attempted to contact QD...

J
Jason Devlin
trustpilot.com Sep 30, 2025

AVOID AVOID AVOID!!!! NON PAYERS

We are a recovery agent based in Scotland, AVOID AVOID AVOID. They do not PAY for jobs completed. We have contact...

J
JOHN HARRISON
trustpilot.com Sep 30, 2025

Punctures not covered

Paid family premium for all for complete uk recovery. Everything included. My wife got a puncture but the car doesn't have a spare wheel. She tried to...

R
Rachel Mckeown
trustpilot.com Sep 30, 2025

Absolutely shocking company

Absolutely shocking company! The third party paid out at the begining of Dec 24 . Yet this company have still not paid the balance to our finance comp...

t
tim griffiths
trustpilot.com Sep 30, 2025

Waiting for payment from Qdos which…

Waiting for payment from Qdos which they Callum told me was cleared on 27/1/25. Called customer services a...

D
Daniel Makowski
trustpilot.com Sep 30, 2025

Responsive customer service

I can't really judge them on how helpful they are with breakdown as I had policy with them ages ago, but today wanted to close my account to delete my...

P
PJG
trustpilot.com Sep 30, 2025

QDOS IS A SCAM COMPANY WHO DO NOT RESCUE YOU FROM A VEHICLE BREAKDOWN

I urgently advise anyone NOT to take out breakdown cover with this company! Despite being very happy to take your money they look for any excuse NOT t...

D
Dawn Laura
trustpilot.com Sep 30, 2025

Truly disgraceful "service"

Truly disgraceful "service". My exhaust became detached while driving on a narrow country road - it was hanging down but still attached at the back, s...

s
sue bowen
trustpilot.com Sep 30, 2025

This breakdown company breaks down customers

I have been with this company for years because I was happy with them but that seems to be all in the past - not only did my car break down but I almo...

D
Dominic
trustpilot.com Sep 30, 2025

This Company will leave you stranded - dont use

I had a puncture in my car’s rear tyre abroad and then called QDOS for help. I was told I didn’t qualify for pick up as I had a spare tyre in the back...

b
big gee
trustpilot.com Sep 30, 2025

Loads of hot air promises

Loads of hot air promises. Lots phone calls and email all...

L
Luke Wellock
trustpilot.com Sep 30, 2025

Unless you carry a spare wheel in your boot AVOID THIS COMPANY

I had a puncture in my car’s back tyre yesterday and immediately called QDOS expecting help. After an excruciating set of questions I was told I didn’...

N
Neil Harris
trustpilot.com Sep 30, 2025

Foreign travel cover

The second most common reason for breakdown is flat tyre. Qdos will not cover that if you do...

E
Elaine
trustpilot.com Sep 30, 2025

IR35 contract review

Harlie was brilliant and took the time to talk me through all of the options for checking my first business contract. I purchased the IR35 Contract As...

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Conclusion

Customer reports are mixed: some users describe prompt, courteous roadside attendances, while many others report refused call‑outs (notably for punctures or vehicles in 'limp mode') and problematic claims handling. There are recurring complaints about communication, long waits, dropped calls and delayed or missing payments to claimants and recovery partners. If you are considering QDOS Breakdown, read the policy exclusions carefully (puncture/spare‑wheel rules, foreign travel and 'limp mode' wording), confirm how third‑party recovery and payments are managed, and note response time expectations. Keep call records, reference numbers and written confirmations of cover; consider alternative providers or the Financial Ombudsman if timely claim resolution is critical.