QDOS Breakdown - Swift Help When It Matters - I recently had the pleasure of using QDOS Breakdown for my car, and I must say that I was seriously impressed with their service. As a fairly inexperienced driver, I was quite nervous to have anything go wrong while driving alone. However, when my car broke down unexpectedly on a long journey one evening, QDOS were there to help me in no time at all. Not only did they dispatch someone extremely quickly, but the person who came out to assist me was incredibly friendly and approachable. They knew exactly what they were doing and made sure to explain everything that needed fixing in clear terms so that I could understand it. Overall, I would highly recommend QDOS Breakdown to anyone needing motor breakdown or vehicle recovery services. Their team is efficient and knowledgeable while also being courteous and respectful throughout the entire process.
QDOS Breakdown
Reviews & Experiences
Customer reports are mixed: some users describe prompt, courteous roadside attendances, while many others report refused call‑outs (notably for punctures or vehicles in 'limp mode') and problematic claims handling. There are recurring complaints about communication, long waits, dropped calls and delayed or missing payments to claimants and recovery partners. If you are considering QDOS Breakdown, read the policy exclusions carefully (puncture/spare‑wheel rules, foreign travel and 'limp mode' wording), confirm how third‑party recovery and payments are managed, and note response time expectations. Keep call records, reference numbers and written confirmations of cover; consider alternative providers or the Financial Ombudsman if timely claim resolution is critical.
Overview & Key Metrics
Featured Reviews
Examples from available reviews (Nov 2015 – Feb 2026).
Wouldn't attend lone female driver - I have only been with this company a few months and had to call them last week when my car went into limp mode and driving very slowly. I was asked by...
Punctures not covered - Paid family premium for all for complete uk recovery. Everything included. My wife got a puncture but the car doesn't have a spare wheel. She tried to...
Absolutely shocking company! The third party paid out at the begining of Dec 24 . Yet this company have still not paid the balance to our finance comp...
What reviewers often mention
Service quality
Some reviewers report timely, friendly on‑scene technicians, but many more describe refusals to attend or very limited on‑site assistance, leaving customers stranded.
Value for money
Several customers say they paid premiums yet faced exclusions or large out‑of‑pocket costs, prompting decisions not to renew cover.
User experience
A small number report a smooth, straightforward process and helpful staff, but the sample is limited and experiences otherwise vary.
Product quality
Multiple reviews describe policy exclusions or changed terms (punctures, 'limp mode', spare‑wheel requirements) and problems with claims handling or payments.
Communication
Frequent complaints cite long holds, dropped calls, unanswered emails and slow or non‑existent responses from customer services and claims teams.
Overall experience
Overall feedback is predominantly negative, with many customers reporting refusals, payment delays or unresolved claims; a minority report positive, timely recoveries.
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Reviews
Sources: Trustpilot (26) · Reviews (20) · Reviewcentre (10) · Reviews (1) · Quotes shortened · As of: February 2026
I use this cover every time we go abroad in our Motorhome which is usually twice a year. It...
I found the procedure simple and straight forward. Tick box and questions with no do...
Have never had occasion to have a call ou...
I have not had to use your services thankfully but if I did I would not have a card with my account number or your breakdown number on it wh...
as of yet i have been lucy an not had to use yr services...
Joined online. Easy site....
Only called out once when car wouldn’t at h...
I was fed up with Green Flag so swopped to QDOS based on price and reviews. I am unsure how they got such good reviews. I had a flat battery and the m...
Joined on 9 Sept. 2017. On 22 Sept. needed to call QDOS as my car was a 'non-st...
Terrible, they didn't provide me with road side assistance and than waited for around 17hr to get replacement car. They refuse to provide us (with 3sm...
I bought their breakdown policy in October, 5 months later I enquired about cancelling the policy as I changed jobs to one that had a company car and...
I joined and waited for my conformation email but it never arrived. I phone qdos but no one was available to assist. After many calls qdos said they h...
Do NOT go with this company. They are a shambles!! I took out cover with them opting for a discount and got a cheap quote but didn't realise I would o...
I was unfortunate enough to require their services yesterday, when I was six hours away from home. The call centre, was great, very patient and unders...
Cheap for a reason. Passed from pillar to post. Not given adequate information. I broke down and had to spend 2 days in a hotel. Trying to make a clai...
I had a breakdown in Stuttgart, Germany during my europe tour in May 2016 ...the response was very good and fast done by the Qdos personnels thanks to...
Left me stranded on m62 . Waited 2 1/2 hours for them to rescue me . Was told they were 5 mins away from me when I fact no one was coming out to us .c...
Sources and methodology
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
About QDOS Breakdown
QDOS Breakdown is a UK vehicle breakdown and recovery provider that offers roadside assistance, vehicle recovery and breakdown cover policies. Typical consumer enquiries cover response times, policy exclusions (for example puncture/ spare‑wheel rules), claim handling and payment procedures. When researching QDOS Breakdown, customers commonly compare cover limits, onward travel or home‑start options, and complaints or ombudsman outcomes.