Reviewers often mention helpful, polite branch staff and quick fulfilment for both in-store and online orders. Many praise the easy-to-navigate website and competitive prices. A repeated issue is incorrect or ill-fitting parts, along with delivery problems. Several customers also describe refunds or cancellations that stalled because communication broke down.
Examples from available reviews (Sep 2006 – Mar 2026).
Store had good stock of parts and provided quick delivery.
“Good stock of parts and amazing quick delivery”
Battery was delivered upside down by the delivery partner Evri.
“My car battery was delivered upside down.”
Ordered turbo but received wrong part three times and went elsewhere.
“sent wrong one three times in row”
Refund not received two weeks after store confirmed return.
“I returned the items back in to store and received an email on 30th January 2026 to say the return has been received and the refund is being processed.”
Many reviews describe friendly, knowledgeable branch staff and quick click-and-collect. Several customers say staff went beyond the basics, such as carrying heavy items to cars or fixing missing-item errors straight away. Delivery experiences differ, with repeated reports of missed or delayed fulfilment.
Many reviewers point to competitive prices and clear savings versus other retailers. A few mention unexpected charges or pricing errors that were not honoured at checkout. Complaints about overpriced workshop work appear, but less often.
Several customers say the website is clear and easy for finding parts and placing orders. Others report that registration-based results suggested parts that did not fit, leading to extra fitting labour or returns. These part-selection problems show up repeatedly across reviews.
Many accounts mention goods arriving well packaged and parts that held up well. Repeated negatives include receiving the wrong item, getting incorrect parts across multiple deliveries, and occasional failures that led to warranty disputes. Warranty refusals appear, but less often than wrong-part issues.
Some customers highlight clear delivery-driver updates and timely in-store notifications. Others describe orders being cancelled or refunded without explanation, plus slow refunds after in-store returns. A small number mention the company contacting them directly to sort out posted complaints.
Feedback is sharply split: many five-star stories describe helpful branches and smooth orders, while many one-star reviews focus on wrong parts, late deliveries, and refunds that were not resolved. This divide shows up in both branch visits and online purchases, leading to very different experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (19) · resellerratings.com (7) · Reviews (1) · Quotes shortened · As of: March 2026
Store had good stock of parts and provided quick delivery.
“Good stock of parts and amazing quick delivery”
Chris at Bow branch was very helpful, pleasant and polite.
“Spoke to Chris from bow branch very helpful and very pleasant and polite.”
Battery was delivered upside down by the delivery partner Evri.
“My car battery was delivered upside down.”
Website wording misled about part quantity and branch click-and-collect service was poor.
“Ambiguous wording on website.”
Website easy to use with competitive prices and good customer service.
“Found the website easy to use, pleased with the competitive prices and good customer service.”
Very friendly and pleasant staff.
“Very friendly and plesent staff.”
Great click-and-collect service, good website and excellent customer service.
“Great click and collect service great website good quality parts”
Efficient service and received exactly what was needed.
“Efficient and got exactly what I needed”
Reviewer says their review referred to Euro Car Parks, not this company.
“The review made here in trustpilot refers to Euro car parks UK not Euro car parts.”
Reviewer says their review referred to Euro Car Parks, not this company.
“The review made here in trustpilot refers to Euro car parks UK not Euro car parts.”
Staff accepted return and refund without question and offered alternatives to try.
“the return and refund was accepted without question”
Collected a competitively priced battery and staff helped carry it to the car.
“the young gentleman helped by carrying the battery to my car”
Easy purchase, next-day store delivery and pleasant staff for a novel use.
“Bought a car radiator hose, not for a car, but for bagpipes. Seriously.”
Staff polite, friendly and easy to deal with; highly recommended.
“Polite friendly, easy to deal with as dual. Highly recommend”
Reviewer notes good service and value for money.
“Except service and good value for money”
Fantastic click-and-collect service and consistently get what is needed.
“Fantastic service click and collect. Always got what i need”
Brake disc ordered with car reg did not fit, causing extra labour costs.
“purchased brake disc wasn't fitting my car, although I've typed in my car reg in browser.”
Helpful staff and efficient service.
“Helpfuly staff and efficient service”
Good service and price with smooth ordering and collection.
“Great service and good price too. Good from ordering to collection.”
Order picker initially missed an item but staff quickly apologised and rectified it.
“Staff member who served me was brilliant, polite and rectified this immediately.”
Very pleased with the service and staff.
“very pleased with the service and staff”
Ordered online then collected in-store with no issues.
“Ordered part online then picked it up. Perfect!”
Ordered online then collected in-store with no issues.
“Ordered part online then picked it up. Perfect!”
Very fast delivery and broad product range impressed the reviewer.
“Absolutely brilliant company !!!! Super fast delivery, like very fast 🤣🤣🤣🤣”
Very fast delivery and broad product range impressed the reviewer.
“Absolutely brilliant company !!!! Super fast delivery, like very fast 🤣🤣🤣🤣”
Reviewer says the company often supplies incorrect parts despite convenience.
“They regularly supply the wrong parts”
Reviewer says the company often supplies incorrect parts despite convenience.
“They regularly supply the wrong parts”
Easy online ordering with helpful Wakefield staff and discounts.
“staff at Wakefield were pleasant & really helpful”
Easy online ordering with helpful Wakefield staff and discounts.
“staff at Wakefield were pleasant & really helpful”
Refund not received two weeks after store confirmed return.
“I returned the items back in to store and received an email on 30th January 2026 to say the return has been received and the refund is being processed.”
Refund not received two weeks after store confirmed return.
“I returned the items back in to store and received an email on 30th January 2026 to say the return has been received and the refund is being processed.”
Reviewer praises products, prices and excellent service from Luke.
“Excellent products, prices & service from Luke! Thankyou!”
Reviewer praises products, prices and excellent service from Luke.
“Excellent products, prices & service from Luke! Thankyou!”
Delivery delayed with no updates and battery left in the rain.
“Took a while and no update on delivery and then it was left outside in rain a car battery.”
Delivery delayed with no updates and battery left in the rain.
“Took a while and no update on delivery and then it was left outside in rain a car battery.”
Order removed and refund issued without explanation to the customer.
“You refunded my money without telling me why and you removed my order from your system without any explanation.”
Order removed and refund issued without explanation to the customer.
“You refunded my money without telling me why and you removed my order from your system without any explanation.”
Hove branch staff provided exceptional help and swapped the wiper correctly.
“Fantastic service and a credit to Eurocarparts.”
Hove branch staff provided exceptional help and swapped the wiper correctly.
“Fantastic service and a credit to Eurocarparts.”
Order cancelled for pricing error without notification; compensation inadequate.
“their system failed to notify me”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Euro Car Parts is a UK distributor of automotive parts and accessories. It supplies components for cars, vans, and light commercial vehicles, including batteries, brake parts, filters, and electrical items. The company runs a national branch network alongside an ecommerce platform serving trade and retail customers. It sells branded and aftermarket parts, offers vehicle-registration part-finding tools, and provides standard warranty and returns processes.