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We Collect & Analyse Reviews

Belvilla
Experiences & Reviews

Belvilla is an online holiday rental marketplace that lists privately owned holiday homes and villas across Europe. The platform facilitates bookings, payments and communications between travellers and property owners, and is commonly used for self-catering short‑term stays. When researching Belvilla, consumers typically look for verified property details, cancellation and refund policies, and recent guest feedback on cleanliness and amenities.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 14%
Latest Review 33d
Overall Rating
1.6

Our Analysis

🎯

Service quality

Many reviewers report booking problems, repeated cancellations and slow or unhelpful customer‑service responses when issues arise.

Share
23%
Weak
💰

Value for money

Several guests describe extra costs, last‑minute rebookings at higher prices and delayed or missing refunds, harming perceived value.

Share
12%
Weak
⚡

User experience

Few reviews mention booking or payment systems; reports include failed payment processes but also a few straightforward booking experiences.

Share
4%
Mixed
🔧

Product quality

Reviews cite inaccurate listings, missing advertised amenities (for example air conditioning), cleanliness and maintenance problems, alongside some accurate listings.

Share
12%
Weak
📞

Communication

Many guests describe slow, repetitive or absent replies and difficulties obtaining resolutions; a small number note clear, timely communication.

Share
24%
Weak
⭐

Overall experience

Overall impressions skew negative in the sample: a few positive stays exist, but many report cancellations, misdescriptions and unresolved complaints.

Share
25%
Weak

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

E
Emma Bowden
External Source Sep 18, 2025

Terrible customer service they do not…

Terrible customer service they do not care about their guests at all. We arrived at our villa to no towels no foot...

a
abdulrahman
External Source Sep 17, 2025

🔴 WARNING: Avoid Belvilla at All Costs – Unresolved Case for Over 3 Months!

I booked a property via Belvilla (Booking ID: 1LTHGVW4) in February 2024 for a large group, and the listing at the time clearly showed 8 bedrooms and...

J
Jessica
External Source Sep 16, 2025

MISLEADING ADVERTISEMENT: SCAM

I have booked a bungalow for 2 weeks that was advertised as having air conditioning (a must for my family and for obvious reasons with such high temps...

g
giulia s
External Source Sep 15, 2025

Awful experience with no refund after cancellation

Our booking had been confirmed weeks before and the payment taken, but when we arrived at the property, we were told that the reservation had been can...

J
Jeff
External Source Sep 10, 2025

Works with CheckmyGuest (NEVER!!)

Any company who works with the owner CheckMyGuest should be avoided. I will update my review when BelVilla let's me know that they stopped working wit...

N
Nigel Wing
External Source Sep 01, 2025

Scam company

Scam company, villa was cancelled without letting us know. We travelled all the way to our location to find we had no accommodation and...

M
Miss Smith
External Source Aug 26, 2025

This was a scam!!

This was a scam!! Do not book The advertisement does not match the description I’m so traumatised by the experience I’ve made complaints to head offic...

A
Alex
External Source Aug 19, 2025

Terrible experience at Belvilla Illford

I had one of the worst hotel experiences ever. Checked in late at night only to find the room absolutely filthy and stinking so badly that my children...

W
Wladyslawa Mayo
External Source Aug 12, 2025

Be aware of cooperation with Belvilla…

Be aware of cooperation with Belvilla as a partner (holiday homeowner). Not bad enough that the price they set up on their website will be unrealistic...

J
JHob
External Source Aug 03, 2025

Poor service

Booked through Belvilla and paid the full amount. Booking has now be...

H
Hoss
External Source Jul 28, 2025

Belvilla Netherlands are SCAMMERS!!! Be Careful

I had a horrible experience with Belvilla -Netherlands. They are SCAMMERS and thieves by all means. We made a booking for 5 persons and a dog on their...

A
A Holtslag
External Source Jul 27, 2025

NEVER!!! EVER !!! CHOOSE BELVILLA

I am a home owner who made the big mistake in entrusting my house to Belvilla. They do not reply to complaints. Their accounts are a mess!!! They don'...

D
David Massey
External Source Jul 21, 2025

This company cancelled my villa booking…

This company cancelled my villa booking four times in just a week. Each time they offered me an alternative that was either the same property they’d j...

N
Nic
External Source Jul 21, 2025

Belvilla made a mistake, terrible service

Booked a house with disability (ground floor room) but Belvilla made a mistake...

H
Harvey Moreton
External Source Jul 20, 2025

Possible scammers

Booked an apartment with them last year for the oasis concert in Wembley. They cancelled a month before the concert, didn't give a reason as to why th...

H
Helen
External Source Jul 20, 2025

Very disappointed …

Despite the description the property was located in a village with no local amenities: no shop, one restaurant which only opened briefly and not at al...

l
liz H
External Source Jul 15, 2025

would not even give this company 1 star…

would not even give this company 1 star - shocking customer service - to pay a deposit as their payment s...

F
Filip Beelen
External Source Jul 13, 2025

Amazing house fully as described and…

Amazing house fully as described and exp...

G
GH
External Source Jul 12, 2025

DO NOT USE !

DO NOT USE !! SHOCKING COMPANY MADE A BOOKING AND PAID, 2 WEEKS PRIOR THEY CANCELLED AND OFFERED US ANOTHER VILLA IN THE NORTH OF FRANCE WHEN WE WERE...

E
Emma Stoney
External Source Jul 11, 2025

Positive and straight forward experience!

I had a really positive and straight forward experience booking through Belvilla. Good c...

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Conclusion

The review sample shows recurring problems with cancellations, listing accuracy and slow refund or complaint handling. Multiple reviewers report being rebooked last‑minute, receiving properties that differ from descriptions or facing long delays from customer service. At the same time, a minority of guests describe stays that matched the listing and clear communication. Consumers considering Belvilla should verify critical details (bedrooms, pet rules, air conditioning), keep screenshots of listings and confirmations, confirm directly with the owner where possible, and check the cancellation and refund policy before payment.