Customers often praise fast, proactive support that arranges replacements and fixes delivery issues quickly. Many also like the straightforward ordering process and product range. Several reviews mention occasional delivery failures, unwanted marketing emails, or missing paperwork. A small number report faults after use that require parts or replacements.
Examples from available reviews (Sep 2018 – Mar 2026).
First-time purchase; great products and exceptional service from Laura.
“the customer service from Laura was exceptional.”
They emailed me daily and refused to unsubscribe me.
“and they refuse to unsubsribe me despite repeated requests that they do so.”
Arm rest broke within months; reviewer asks for a replacement.
“but within few months the arm rest was broken.”
Reviewer experienced terrible service with late delivery and faulty equipment.
“Terrible service walk way delivery late faulty equipment”
Most reviews describe quick, hands-on help from named staff who organise replacements, next-day parts, and collections. Several comments say support staff fixed order and delivery problems the same day. A few reviews point to major service breakdowns, suggesting rare but serious failures.
Buyers often call the desks, chairs, and storage affordable and good value for the price. Several reviews tie that value to durability and easy assembly. Price complaints do not recur.
Customers frequently say the website is easy to use, with simple ordering and clear product browsing. Reviewers also mention fast delivery options and being able to find items other retailers did not have. One low-rating review about the website conflicts with most usability feedback and stands alone.
Many buyers say desks, chairs, and drawers feel sturdy, match the description, and go together easily. A number of reviews compliment the packaging and condition on arrival. Some customers report defects after purchase, such as broken armrests or faulty equipment, and needed replacement parts.
Several reviews mention regular updates and helpful communication before and after delivery. Others describe poor communication, including missed promised deliveries, delayed paperwork, and unwanted marketing emails that were hard to stop. Overall, communication works well for many customers but fails for a minority.
Feedback is mostly positive, with repeated mentions of effective support, good value, and easy shopping. A minority give low ratings due to late or incorrect deliveries, faulty items, and poor handling of emails. Reviews show a clear split between frequent high satisfaction and occasional serious negative incidents.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (3) · Quotes shortened · As of: March 2026
Laura provided quick, enthusiastic help and resolved issues effectively.
“Laura Boydon Was absolutely brilliant!”
First-time purchase; great products and exceptional service from Laura.
“the customer service from Laura was exceptional.”
They said the website is amazing.
“Website is amazing”
Minor delivery issue resolved quickly; desk quality and service excellent.
“The quality of the desk is amazing, and for the cost, I can't fault it in any way.”
Website was great and easy to use.
“Great website, easy to use”
Danielle promptly replaced fixings free of charge; service has been excellent.
“service has always been top 👌.”
Ordering process was easy with a quick response.
“Easy ordering process, quick response”
It was easy to find the product I wanted.
“Easy to find what I wanted.”
Laura quickly resolved delivery and broken-item issues with helpful communication.
“Laura was a huge help and sorted it for me without issue”
Arm rest broke within months; reviewer asks for a replacement.
“but within few months the arm rest was broken.”
Promised next-day delivery failed and communication about delays was poor.
“Said I'd get next day delivery and I didn't”
Missing screws were sent the next day after quick response from Lauren.
“Lauren from the customer service team responded very quickly and sent out the screws the next day.”
First-class service from Laura, kept informed and satisfied with products.
“1st class customer service from Laura and the team.”
Incorrect item was collected and replaced quickly by Laura.
“Laura at Office Monster was able to arrange collection of the wrong unit and rearrange a replacement very quickly.”
Delivery was timely; missing part replaced promptly with excellent customer service.
“Laura Boydon in customer support had the part delivered prompt the next day”
They are still waiting to receive paperwork for their order.
“we are still waiting for the paper on this order”
Desks and drawers were good quality, affordable and easy to assemble.
“The desks and drawers are of very good quality and affordable price.”
Reviewer indicates everything was satisfactory.
“👍All good👍🕵️♂️”
Mia's sales support made buying easy; reviewer very satisfied.
“Mia provided amazing sales support and made the buying process so easy.”
They received a quality product and quality service.
“Quality product and quality service.”
They emailed me daily and refused to unsubscribe me.
“and they refuse to unsubsribe me despite repeated requests that they do so.”
Purchase process was quick, easy with very good communication.
“Quick easy and very good communication”
Repeated orders with efficient, timely customer support from Laura.
“The customer support was efficient & timely”
Laura's customer service made the purchase experience smooth despite average furniture.
“The customer service given by Laura is beyond.”
They were quick and responsive; missing item was delivered next day.
“Laura was very communicative and got the outstanding item to us next day.”
Company was very prompt, efficient and helpful; would use again.
“Very prompt and efficient and helpful company.”
Product was excellent, delivered fast and well packaged with good service.
“Excellent product fast delivery and well packaged”
Prompt deliveries and hassle-free return process with quick refund updates.
“Brilliant customer service, wish it was always that easy!”
Lauren was quick and helpful in resolving order issues.
“Lauren was really quick and helpful”
Staff were helpful; desk arrived and was great after stock delay.
“staff have been really helpful and my new desk arrived and is great.”
Customer service and pre/post delivery support were outstanding.
“These people stand out because the customer service and back up pre and post delivery is 2nd to none”
Service was quick and efficient, and prices were good.
“Very quick and efficient. Good prices”
The customer service was excellent throughout.
“The customer service was excellent”
Company offered a large choice of products.
“Alot of choice 👌”
Delivery was slightly delayed but many items at good prices.
“Loads of items to choose from at good prices”
Had issues but Danielle resolved them quickly and professionally.
“Danielle from support is an absolute legend.”
Twelve chairs delivered as requested; good quality and value.
“the chairs were delivered on the requested date and are both good quality and value.”
Product arrived as expected, easy to assemble and great quality.
“Easy to assemble and exactly as advertised.”
Delivery problems were swiftly resolved by Laura from customer service.
“Laura swiftly resolved the issue.”
They had the exact item I wanted which other sites lacked.
“You had exactly what I was looking for”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Office Monster sells office furniture and workplace accessories online. Its range includes desks, office chairs, storage units, and related fittings for home and business use. The website lets customers choose products, order online, and book delivery. Customer support manages returns, replacements, and parts requests. The business runs e-commerce fulfilment and coordinates courier delivery and refund processing.