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We Collect & Analyse Reviews

Office Monster
Experiences & Reviews

Office Monster is an online retailer of office furniture and supplies, offering categories such as desks, chairs, stationery, inks, toners and catering supplies. Consumers researching Office Monster typically look for delivery, customer-support and product-condition information from reviews and comparison sites.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 95%
Latest Review 21d
Overall Rating
4.7

Our Analysis

🎯

Service quality

Reviewers consistently report responsive, helpful customer support and swift problem resolution, often citing named staff who follow up until issues are fixed.

Share
22%
Strong
💰

Value for money

Several reviewers cite competitive pricing, good value for bulk purchases and occasional free delivery, describing costs as reasonable for the items bought.

Share
7%
Strong

User experience

Customers note a wide product selection and straightforward ordering; a few report stock delays but say communication keeps them informed during fulfilment.

Share
11%
Strong
🔧

Product quality

Most purchasers describe goods as meeting expectations—items arrive in good condition and assemble as described; isolated missing-item incidents were typically resolved.

Share
13%
Strong
📞

Communication

Communication is frequently mentioned as clear and timely, with email updates and direct contact resolving delivery or return queries for most customers.

Share
21%
Strong

Overall experience

Overall impressions are positive: customers report satisfactory purchases, effective after‑sales support and repeat orders, with occasional exceptions noted.

Share
26%
Strong

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Filter by Source

Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

M
MJG
trustpilot.com Sep 30, 2025

Go head and sign up for Spam ....

I started a purchase with this business but didn't complete the purchase on their website, as is my right. Unfortunately they captured my email addres...

C
Colin
trustpilot.com Sep 30, 2025

Quick easy and very good communication

Quick easy and very...

S
Stuart Gardner
trustpilot.com Sep 30, 2025

Great products and service

Ordered from Office Monster a number of times and will continue doing so. The customer s...

F
Finance Team
trustpilot.com Sep 30, 2025

Customer Service is superb

The customer service given by Laura is beyond. The furniture itself is just...

M
McGovern Assessments
trustpilot.com Sep 30, 2025

Quick and responsive

We've used Office Monster several times, they're quick and responsive. Our last delivery wa...

S
Stuart Dean
trustpilot.com Sep 30, 2025

Very prompt and efficient and helpful…

Very prompt and efficient and helpful com...

R
Robert Gadsby
trustpilot.com Sep 30, 2025

Excellent product fast delivery

Excellent product fast delivery and well pack...

H
Harry Whitaker
trustpilot.com Sep 30, 2025

Brilliant customer service throughout

Brilliant customer service throughout Purchased 4x desks from this company, everything was delivered promptly and in good condition. I had to return o...

L
Lorna
trustpilot.com Sep 30, 2025

Quick and Helpful

Lauren was really quick and helpful in getting...

R
Ross King
trustpilot.com Sep 30, 2025

Good customer service

Following an initial disappointment of ordering a desk which appeared to be in stock, but then wasn’t for a couple of weeks office monster...

J
John
trustpilot.com Sep 30, 2025

These people stand out because the…

These people stand out because the customer servic...

G
Gabriel
trustpilot.com Sep 30, 2025

Very quick and efficient

Very quick and eff...

F
Filplastic UK Ltd
trustpilot.com Sep 30, 2025

The customer service was excellent

The customer serv...

L
LEE HUGHES
trustpilot.com Sep 30, 2025

Alot of choice 👌

...

L
Linda
trustpilot.com Sep 30, 2025

Great price

Took slightly longer than expected to be delivered but my fault as I o...

M
Matthew Szwandt
trustpilot.com Sep 30, 2025

A Few Issues, But Excellent Customer Care

UPDATE 17/09/2025: I did have a couple of issues, but Danielle from support is an absolute legend. She went...

M
Matthew
trustpilot.com Sep 30, 2025

Great products and service

We ordered x12 meeting rooms chairs from Office Monster and the chairs were delivered on the requested date and are both good quality and value. Mia w...

M
Martin Barstow
trustpilot.com Sep 30, 2025

Great product and service

The product was initially out of stock, but great flow of information from the company on likely delivery and alternative options. Opted to take the l...

J
Jo Archer
trustpilot.com Sep 30, 2025

Excellent customer service.

We had delivery issues as the courier couldn't find us, then an item was not i...

J
James Slavin
trustpilot.com Sep 30, 2025

You had exactly what I was looking for

You had exactly what I was looking for...

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Conclusion

The review sample shows strong, recurring praise for Office Monster’s customer service and communication, with multiple reviewers naming staff who handled issues directly. Product condition and value are frequently reported as satisfactory, with many customers returning for further orders. A small number of reviewers report stock or delivery hiccups and one complaint about email opt‑out practices; where issues occur they are commonly resolved by support. Prospective buyers should check stock lead times and confirm email preferences, and can expect a company that customers often describe as responsive and solution‑oriented.