Reviews Analysed
21
We Collect & Analyse Reviews
Divorce Online
Experiences & Reviews
Divorce Online is a UK-based online legal service that helps people complete and file divorce paperwork through a web platform. The offering focuses on guided form completion and administrative submission rather than full legal representation, with customer support available to assist users through the process.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
22d
Overall Rating
4.6
Our Analysis
🎯
Service quality
Most reviewers describe efficient, professional handling and helpful staff; a minority felt the process was transactional and lacking a personal touch.
Share
Strong
25%
💰
Value for money
Several reviewers explicitly note reasonable or affordable fees; one reviewer recommended paying more for a traditional solicitor instead.
Share
Strong
7%
⚡
User experience
Users report the website and forms are straightforward with clear step‑by‑step guidance and an easy online process.
Share
Strong
18%
🔧
Product quality
A small number of reviews report document errors, missing attachments or delays; other reviewers report secure payments and correct paperwork.
Share
Weak
4%
📞
Communication
Many customers praise clear, timely updates and helpful staff; a few reviews mention missed emails or delays in replies.
Share
Strong
18%
⭐
Overall experience
Most reviewers describe a smooth, stress‑reducing process and recommend the service; a small minority recount poor outcomes and mistakes.
Share
Strong
28%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (October 2022 – September 2025).
Divorce-Online: A Hassle-Free Way to File for Divorce
"I recently used Divorce Online for my divorce proceedings and I must say that it was a great experience. The website is easy to navigate and the process of filling out the necessary forms is straightforward. The customer service team at Divorce Online were also very helpful whenever I had any questions or concerns. One thing that impressed me about this service was how affordable it was compared to other options on the market. They also offer a money-back guarantee if your application isn't accepted by the court. Overall, if you are looking for a quick, hassle-free, and affordable way to file for divorce in the UK, I would definitely recommend using Divorce Online."
Kuphal
Collected.reviews
Oct 03, 2022
Featured for: Mentions affordability and easy navigation
Terrible experience
"Terrible experience, the “lawyer” got our address wrong, forgot to attach the document and did not admit to..."
Anonymous
Trustpilot
Sep 30, 2025
Featured for: Reports document errors and no apology
Online Divorce
"Overall I found the service good. The initial online chat was informative, polite. There is flow chart when you sign up to explain the process. Howeve..."
louise turner
Trustpilot
Sep 30, 2025
Featured for: Transactional process; missed email confirmation
Stress free and effortless
"Stress free and effortless. Communication was on point. Clear..."
Wendy Grocott
Trustpilot
Sep 30, 2025
Featured for: Praises clear, timely, empathetic communication
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
C
CL
trustpilot.com
Sep 30, 2025
The whole divorce and consent order…
The whole divorce and consent order process was quick and smooth. I was informed o...
s
shweta rajput
trustpilot.com
Sep 30, 2025
Easy work experience
It was nice work by the company. People were lovely...
W
William Lind
trustpilot.com
Sep 30, 2025
Excellent service.
You took all my details and got my divorce done. You took control of...
l
louise turner
trustpilot.com
Sep 30, 2025
Online Divorce
Overall I found the service good. The initial online chat was informative, polite. There is flow chart when you sign up to explain the process. Howeve...
A
Anonymous
trustpilot.com
Sep 30, 2025
Terrible experience
Terrible experience, the “lawyer” got our address wrong, forgot to attach the document and did not admit to...
c
customer
trustpilot.com
Sep 30, 2025
Smooth process
Smooth process, and we’re always on hand to answer any q...
I
Ian
trustpilot.com
Sep 30, 2025
The explanation of what they do is…
The explanation of what they do is simple and not full of legal jargon. Step by step they kept me informed and...
M
Merlin
trustpilot.com
Sep 30, 2025
Secure service
They did all what I asked and sorted my issues as soon as possible...
c
customer
trustpilot.com
Sep 30, 2025
It was Great to work with you
It was Great to work with...
K
Kirsty
trustpilot.com
Sep 30, 2025
Process much easier than I thought
Just like anyone, I was dreading the process of a divorce! But thankfully it was straight forward and the price was not as much as I originally stress...
L
Laura
trustpilot.com
Sep 30, 2025
A sad experience made easy
...
L
Lynne Clark
trustpilot.com
Sep 30, 2025
Brilliant service
Brilliant service, very easy process from beginning...
C
Chris Jones
trustpilot.com
Sep 30, 2025
Everything went smoothly with no hiccups
Everything went smoo...
c
customer
trustpilot.com
Sep 30, 2025
Stress free service.
The whole process was handled efficiently and simply taking...
m
matt scallan
trustpilot.com
Sep 30, 2025
Great team and thank you so much for…
Great team and thank you so much...
W
Wendy Grocott
trustpilot.com
Sep 30, 2025
Stress free and effortless
Stress free and effortless. Communication was on point. Clear...
K
Karla
trustpilot.com
Sep 30, 2025
From start to finish amazing no issues…
From start to finish amazing no i...
M
Malcolm Pickering
trustpilot.com
Sep 30, 2025
Plain simple great service.
Sometimes a simple web search puts in touch with the exact service you want. Divorce online where great to deal with,always a phone call away to help...
c
customer
trustpilot.com
Sep 30, 2025
We are part way through using this…
We are part way through using this service, and find that it has so far been seemless. We have made one or two queries, and...
J
Justin Smith
trustpilot.com
Sep 30, 2025
Hassle free and straight forward
Hassle free and straight forward. Dealt with a...
Conclusion
Reviewers generally report a straightforward online process, clear guidance and helpful staff, with many praising timely updates and affordability. Several reviews highlight secure payments and step‑by‑step explanations that reduce stress during divorce proceedings. However, a small number of reviews record document errors, missed attachments or communication delays; these reports suggest checking documents carefully and confirming key emails. Consumers seeking more personalised legal advice should consider combining an online service with independent legal consultation where needed.