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We Collect & Analyse Reviews

Divorce Online
Experiences & Reviews

Divorce Online is a UK-based online legal service that helps people complete and file divorce paperwork through a web platform. The offering focuses on guided form completion and administrative submission rather than full legal representation, with customer support available to assist users through the process.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 95%
Latest Review 22d
Overall Rating
4.6

Our Analysis

🎯

Service quality

Most reviewers describe efficient, professional handling and helpful staff; a minority felt the process was transactional and lacking a personal touch.

Share
25%
Strong
💰

Value for money

Several reviewers explicitly note reasonable or affordable fees; one reviewer recommended paying more for a traditional solicitor instead.

Share
7%
Strong

User experience

Users report the website and forms are straightforward with clear step‑by‑step guidance and an easy online process.

Share
18%
Strong
🔧

Product quality

A small number of reviews report document errors, missing attachments or delays; other reviewers report secure payments and correct paperwork.

Share
4%
Weak
📞

Communication

Many customers praise clear, timely updates and helpful staff; a few reviews mention missed emails or delays in replies.

Share
18%
Strong

Overall experience

Most reviewers describe a smooth, stress‑reducing process and recommend the service; a small minority recount poor outcomes and mistakes.

Share
28%
Strong

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

C
CL
trustpilot.com Sep 30, 2025

The whole divorce and consent order…

The whole divorce and consent order process was quick and smooth. I was informed o...

s
shweta rajput
trustpilot.com Sep 30, 2025

Easy work experience

It was nice work by the company. People were lovely...

W
William Lind
trustpilot.com Sep 30, 2025

Excellent service.

You took all my details and got my divorce done. You took control of...

l
louise turner
trustpilot.com Sep 30, 2025

Online Divorce

Overall I found the service good. The initial online chat was informative, polite. There is flow chart when you sign up to explain the process. Howeve...

A
Anonymous
trustpilot.com Sep 30, 2025

Terrible experience

Terrible experience, the “lawyer” got our address wrong, forgot to attach the document and did not admit to...

c
customer
trustpilot.com Sep 30, 2025

Smooth process

Smooth process, and we’re always on hand to answer any q...

I
Ian
trustpilot.com Sep 30, 2025

The explanation of what they do is…

The explanation of what they do is simple and not full of legal jargon. Step by step they kept me informed and...

M
Merlin
trustpilot.com Sep 30, 2025

Secure service

They did all what I asked and sorted my issues as soon as possible...

c
customer
trustpilot.com Sep 30, 2025

It was Great to work with you

It was Great to work with...

K
Kirsty
trustpilot.com Sep 30, 2025

Process much easier than I thought

Just like anyone, I was dreading the process of a divorce! But thankfully it was straight forward and the price was not as much as I originally stress...

L
Laura
trustpilot.com Sep 30, 2025

A sad experience made easy

...

L
Lynne Clark
trustpilot.com Sep 30, 2025

Brilliant service

Brilliant service, very easy process from beginning...

C
Chris Jones
trustpilot.com Sep 30, 2025

Everything went smoothly with no hiccups

Everything went smoo...

c
customer
trustpilot.com Sep 30, 2025

Stress free service.

The whole process was handled efficiently and simply taking...

m
matt scallan
trustpilot.com Sep 30, 2025

Great team and thank you so much for…

Great team and thank you so much...

W
Wendy Grocott
trustpilot.com Sep 30, 2025

Stress free and effortless

Stress free and effortless. Communication was on point. Clear...

K
Karla
trustpilot.com Sep 30, 2025

From start to finish amazing no issues…

From start to finish amazing no i...

M
Malcolm Pickering
trustpilot.com Sep 30, 2025

Plain simple great service.

Sometimes a simple web search puts in touch with the exact service you want. Divorce online where great to deal with,always a phone call away to help...

c
customer
trustpilot.com Sep 30, 2025

We are part way through using this…

We are part way through using this service, and find that it has so far been seemless. We have made one or two queries, and...

J
Justin Smith
trustpilot.com Sep 30, 2025

Hassle free and straight forward

Hassle free and straight forward. Dealt with a...

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Conclusion

Reviewers generally report a straightforward online process, clear guidance and helpful staff, with many praising timely updates and affordability. Several reviews highlight secure payments and step‑by‑step explanations that reduce stress during divorce proceedings. However, a small number of reviews record document errors, missed attachments or communication delays; these reports suggest checking documents carefully and confirming key emails. Consumers seeking more personalised legal advice should consider combining an online service with independent legal consultation where needed.