Reviewers generally report a straightforward online process, clear guidance and helpful staff, with many praising timely updates and affordability. Several reviews highlight secure payments and step‑by‑step explanations that reduce stress during divorce proceedings. However, a small number of reviews record document errors, missed attachments or communication delays; these reports suggest checking documents carefully and confirming key emails. Consumers seeking more personalised legal advice should consider combining an online service with independent legal consultation where needed.
Examples from available reviews (Oct 2022 – Feb 2026).
The website was easy to use and the service affordable.
“The website is easy to navigate”
Lawyer made errors, failed to apologise, leaving a terrible experience.
“got our address wrong, forgot to attach the document”
Service was informative but felt transactional and lacked human touch.
“it felt like I was one of many, a transactional process at best.”
Stress-free process with clear, timely communication and empathetic staff.
“Communication was on point.”
Most reviewers describe efficient, professional handling and helpful staff; a minority felt the process was transactional and lacking a personal touch.
Several reviewers explicitly note reasonable or affordable fees; one reviewer recommended paying more for a traditional solicitor instead.
Users report the website and forms are straightforward with clear step‑by‑step guidance and an easy online process.
A small number of reviews report document errors, missing attachments or delays; other reviewers report secure payments and correct paperwork.
Many customers praise clear, timely updates and helpful staff; a few reviews mention missed emails or delays in replies.
Most reviewers describe a smooth, stress‑reducing process and recommend the service; a small minority recount poor outcomes and mistakes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Professional service that kept us informed and reduced stress.
“They kept us informed every step of the way.”
Consent order process was well explained with prompt, clear communication.
“has been prompt, clear and helpful.”
Professional, responsive support left me feeling well-advised and confident.
“Professional, responsive, and very supportive throughout the entire process.”
Straightforward, stress-free process with an easy-to-use portal.
“the portal you get is really easy to use”
Great, professional service kept me informed and competitively priced.
“kept informed at every stage and handled very professionally”
Supportive guidance with clear explanations made a daunting process easier.
“Any questions were answered and I was made to feel at ease.”
Helpful, honest staff provided satisfactory assistance and court-approved documents.
“Extremely helpful staff.”
Fast, efficient service providing a quick divorce with excellent support.
“Fast and efficient service.”
Simple, efficient fixed-price service with helpful staff and successful outcome.
“Such a great service and a good fixed price.”
Handled a complicated separation with patience, support and lower cost.
“It cost fraction of what we would pay to the high street solicitors”
Very happy with finalisation service; staff were helpful and explanatory.
“Both Stuart and Laura were super helpful with any questions I had”
Thorough, helpful and timely service with advice always available.
“Advice was always available via email or phone”
Professional service that explained details and responded when asked.
“always got back to me when I asked for help.”
The process was incredibly seamless and comprehensive.
“It was incredibly seamless and comprehensive”
Staff were great and very helpful; reviewer recommends them.
“These guys are great and very helpful”
Efficient, quick and reliable divorce and financial order services.
“Really efficient service.”
Staff were very helpful and explained everything throughout the divorce.
“they explained every thing from the beginning to the end of my divorce”
Received a full refund after cancellation and professional service.
“they gave me a full refund with no questions asked.”
Helpful, informative service with helpful updates and a good fixed price.
“They sent updates every step of the way”
Convenient online service with quick responses and no appointments required.
“Easy to use at any time no need to go out to appointments”
Divorce and consent order process was quick, smooth and well-managed.
“The whole divorce and consent order process was quick and smooth.”
Company were lovely, kind and very helpful throughout the process.
“People were lovely and kind throughout the process.”
They took control and completed my divorce efficiently.
“You took control of everything which made it easy for me”
Service was informative but felt transactional and lacked human touch.
“it felt like I was one of many, a transactional process at best.”
Lawyer made errors, failed to apologise, leaving a terrible experience.
“got our address wrong, forgot to attach the document”
Process was smooth and staff answered queries promptly.
“Thank you for taking the hassle out of my divorce”
Clear, jargon-free explanations and step-by-step guidance made process easier.
“kept me informed and gave sound advice.”
They handled requests promptly with professional service and secure payment.
“They did all what I asked and sorted my issues as soon as possible.”
Positive experience; reviewer thankful for the assistance provided.
“It was Great to work with you”
Process was straightforward and affordable, but finalisation took seven months.
“it took 7 months from start to the finalising of my divorce.”
Process was easy and the team kept me informed.
“Easy and kept informed”
Brilliant, easy service from start to finish and recommended.
“Brilliant service, very easy process from beginning to end.”
Everything went smoothly with no hiccups.
“Everything went smoothly with no hiccups”
Process handled efficiently, reducing stress during a difficult situation.
“The whole process was handled efficiently and simply”
Great team who were there when I needed them.
“thank you so much for been there when I needed you”
Stress-free process with clear, timely communication and empathetic staff.
“Communication was on point.”
From start to finish the process was amazing and issue-free.
“From start to finish amazing no issues”
Helpful, communicative service that provided prompt updates at a good price.
“All in a great service that didn’t break the bank!”
Service was seamless so far and queries were dealt with promptly.
“they have been explained and dealt with promptly.”
Hassle-free service dealt with everything at a reasonable cost.
“Hassle free and straight forward.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Divorce Online is a UK-based online legal service that helps people complete and file divorce paperwork through a web platform. The offering focuses on guided form completion and administrative submission rather than full legal representation, with customer support available to assist users through the process.