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We Collect & Analyse Reviews

Wintersport-Store
Experiences & Reviews

Wintersport-Store is an online retailer focusing on ski and winter-sports clothing and equipment. It lists products on a website, accepts online orders and arranges courier delivery to customers in multiple countries. Consumers searching reviews typically want information about delivery reliability, customer service responsiveness and product sizing accuracy.

Overview & Key Metrics

Reviews Analysed 15
Positive Sentiment 53%
Latest Review 13d
Overall Rating
3.0

Our Analysis

🎯

Service quality

Customers report both fast, well-packed deliveries and repeated order-handling problems, including wrong items, late shipments and refund disputes.

Share
31%
Mixed
💰

Value for money

Few reviews mention price; one reviewer highlights strong prices and helpful sizing guidance, but this is based on limited data.

Share
2%
Mixed

User experience

Product descriptions and helmet sizing guidance helped some buyers, yet several reviewers note slow ticket replies and delayed website responsiveness.

Share
6%
Mixed
🔧

Product quality

Multiple buyers praise product quality, correct measurements, neat packing and accurate prints; reported issues are chiefly sizing or wrong item sent.

Share
10%
Strong
📞

Communication

A substantial number of reviews describe unanswered emails, WhatsApp and phone calls; many customers report no replies and ongoing communication failures.

Share
19%
Weak

Overall experience

Overall impressions are split: several customers are satisfied with delivery and products, while many report non-delivery and unresolved refund problems.

Share
31%
Mixed

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 15 reviews

All Customer Reviews

Sources: Trustpilot (14) · Collected.reviews (1) · Quotes shortened · As of: September 2025

H
Henning Couillault Nilsen
trustpilot.com Sep 30, 2025

This is a fraud operation! No goods! No reply!

Ordered a ski jacket that after 2 and a half months has yet to arrive. Tried contacting the business two and a half weeks after the order was placed,...

M
M Ge
trustpilot.com Sep 30, 2025

Send the order or give the money back!

I paid 182 euros for an order 1 month ago and I have still no news, the customer service d...

A
Anne-Daphné WIBAUX
trustpilot.com Sep 30, 2025

No response from customer service

No response from customer service ! They claim they answer in 24-48h : it has been a week ! I tried emails, contact form on their website, whatsap...

N
Nenad Cekič
trustpilot.com Sep 30, 2025

I odered ski equipment on 10.03.2025.

I odered ski equipment on 10.03.2025. I have not recived the order item to date. When I send emails...

P
P Habrat
trustpilot.com Sep 30, 2025

I have to report fraud to the police

I don't want to leave a negative review but this is an act of desperation. I've been trying to contact the store since February 7th but they haven't r...

R
Rico Schou
trustpilot.com Sep 30, 2025

Fast delivery but no customer information feed back

Planning company skii trip. Contacted customer service via specified e-mail regarding print on clothing. No reply as of yet to this email (over one we...

R
Razvan Serachitopol
trustpilot.com Sep 30, 2025

Ordered a Ski Jacket and Pants DESCENTE…

Ordered a Ski Jacket and Pants DESCENTE for my wife. Perfect Packing. Right Measures (the ones ordered from the site). Next day from the order sended...

A
Alina Pocitar
trustpilot.com Sep 30, 2025

Never ever buy from them!

It is ridiculous how ignorant is their customer service! I am waiting 2 months + for...

A
Alan Wu
trustpilot.com Sep 30, 2025

High quality and good service!

High quality an...

M
Maya
trustpilot.com Sep 30, 2025

Fantastic experience

Fantastic experience! Good description, useful instructions (helmet size), ABSOLUTE great pric...

C
Claire Mead
trustpilot.com Sep 30, 2025

THE WORST customer service! I would Never use again !

I strongly advise against placing an order with this company. The customer service provided by Gr Dion has been absolutely appalling. The item I order...

L
Lisa McVeigh
trustpilot.com Sep 30, 2025

Brilliant service

Really quick service and item on...

C
Claire S
trustpilot.com Sep 30, 2025

Serious website despite slow reactivity

Serious website : I was very close to leaving a terrible review about this shop because I had ordered a ski suit, they had apparently informed me it w...

A
Aljosa Teropsic
trustpilot.com Sep 30, 2025

Quick delivery

...

W
Willy Smith
Collected.reviews Nov 23, 2021

Descente Hana Down Ski jacket

Great quality, nice design from Descente Hana Down Ski jacket from Wintersport - store. But I can't forgive the slightly shorter than listed sleeve length (I'm 6'3" and it fits me perfectly, maybe a 1/2 inch shorter than listed). I ordered a large and I got a medium without any explanation. I'm sending it back and ordering another large one. Here's hoping that this time it will be what was advertised on the site. I don’t want to hear about anything else from the company but a replacement or a full-refund. I’m not forgiving the staff for messing around with my order and messing up my plans to wear the jacket!

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Conclusion

Reviewers show a clear split: many praise product quality, packing and fast deliveries, while a large group report serious communication breakdowns and delayed or missing orders. Several customers describe long waits for refunds or no reply from customer service, and some mention receiving the wrong item or sizing issues. A few cases were resolved after direct phone contact, but responsiveness appears inconsistent across orders. If you consider ordering, document order details, check tracking closely and allow additional time for international delivery; keep records to support any refund or returns requests.