Several customers say they paid for orders that were never shipped and never received a refund. Many also describe long stretches with no reply from customer support after buying. Others report fast delivery and consistently high product quality. A few mention receiving the wrong size or finding the item differed from what they expected.
Examples from available reviews (Nov 2021 – Mar 2026).
Paid over EUR200 but items were never sent and messages unanswered.
“Paid for items never sent, no refund, no contact possible”
Purchase never dispatched and promised refund never received.
“they don’t fly away from simply stealing your money”
Products arrived well packed, correct size, and excellent quality.
“Overall : perfect service, well done from Wintersport-Store, excellent quality of products.”
Fantastic experience with accurate descriptions, good prices, and delivery.
“Fantastic experience!”
Many comments about service describe orders not being shipped and refunds being disputed. Other reviews praise fast delivery and items arriving in good condition. Wrong-size deliveries come up, but only occasionally.
Positive reviews tie good value to strong product quality and competitive prices. Negative views on value mostly stem from unresolved payment or refund issues. Complaints about pricing are uncommon compared with refund and delivery problems.
Happy customers mention accurate descriptions, an easy ordering process, and repeat purchases. Many negative accounts focus on poor support after purchase and long waits for delivery. Smaller issues such as sizing or sleeve length appear only now and then.
Several reviewers describe well-packed items, correct sizing, and solid product quality. Praise for quality often comes alongside comments about fast shipping. Reports of damaged or incorrect items are rare in this set.
The most common negative point is no response to messages and refund requests. Multiple reviewers say they got no reply for weeks and couldn’t reach support. A smaller group reports slow responses that eventually resolved the problem.
Reviews split between people who received good-quality products and those who faced non-delivery and missing refunds. That gap creates a polarised view of reliability and after-sales help. Lack of replies is the main reason behind negative overall ratings.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (19) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Order not delivered within stated times and shipping options inadequate.
“Do not rely on this vendor to ship goods quickly”
Purchase never dispatched and promised refund never received.
“they don’t fly away from simply stealing your money”
Second order; very pleased with personalised ski helmet covers.
“we love it! :)”
Helmet listed in stock but order still awaiting shipment without response.
“I ordered a ski helmet which was showing as "in stock" on the website.”
Paid over EUR200 but items were never sent and messages unanswered.
“Paid for items never sent, no refund, no contact possible”
Ordered jacket never arrived and company failed to respond.
“This is a fraud operation! No goods! No reply!”
I paid 182 euros and have received no response or update.
“I paid 182 euros for an order 1 month ago and I have still no news”
Customer service unresponsive; unsure whether order will arrive.
“No response from customer service !”
Ordered ski equipment but not received and company is unreachable.
“I have not recived the order item to date.”
Placed order and received no response or refund for two months.
“2 months without goods and without money.”
Product arrived quickly and of good quality, but communication lacking.
“Only 4 stars due to lack of communication / feed back from company”
Products arrived well packed, correct size, and excellent quality.
“Overall : perfect service, well done from Wintersport-Store, excellent quality of products.”
Waiting over two months for a refund and receiving no response.
“They just ghost me!”
Customer reports high product quality and good service.
“High quality and good service!”
Fantastic experience with accurate descriptions, good prices, and delivery.
“Fantastic experience!”
Item didn't arrive on time and customer service refused refund.
“THE WORST customer service! I would Never use again !”
Quick service and item arrived in perfect condition.
“Really quick service and item on perfect condition when it arrived”
Slow responses but issue resolved and customer satisfied.
“even though I would have appreciated more reactivity to answer my tickets / emails.”
The delivery was quick and satisfactory.
“Quick delivery”
Great quality, nice design from Descente Hana Down Ski jacket from Wintersport - store. But I can't forgive the slightly shorter than listed sleeve length (I'm 6'3" and it fits me perfectly, maybe a 1/2 inch shorter than listed). I ordered a large and I got a medium without any explanation. I'm sending it back and ordering another large one. Here's hoping that this time it will be what was advertised on the site. I don’t want to hear about anything else from the company but a replacement or a full-refund. I’m not forgiving the staff for messing around with my order and messing up my plans to wear the jacket!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Wintersport-Store is an online shop focused on ski and snowboard gear. It typically sells helmets, jackets, boots, goggles, and bindings. Product pages usually include technical specs and sizing charts to guide buyers. Customers pay online, and the store ships orders across Europe. The site also has pages explaining returns and warranty details.