Wintersport-Store
Experiences & Reviews
Wintersport-Store is an online retailer focusing on ski and winter-sports clothing and equipment. It lists products on a website, accepts online orders and arranges courier delivery to customers in multiple countries. Consumers searching reviews typically want information about delivery reliability, customer service responsiveness and product sizing accuracy.
Overview & Key Metrics
Our Analysis
Service quality
Customers report both fast, well-packed deliveries and repeated order-handling problems, including wrong items, late shipments and refund disputes.
Value for money
Few reviews mention price; one reviewer highlights strong prices and helpful sizing guidance, but this is based on limited data.
User experience
Product descriptions and helmet sizing guidance helped some buyers, yet several reviewers note slow ticket replies and delayed website responsiveness.
Product quality
Multiple buyers praise product quality, correct measurements, neat packing and accurate prints; reported issues are chiefly sizing or wrong item sent.
Communication
A substantial number of reviews describe unanswered emails, WhatsApp and phone calls; many customers report no replies and ongoing communication failures.
Overall experience
Overall impressions are split: several customers are satisfied with delivery and products, while many report non-delivery and unresolved refund problems.
Our Independent Methodology
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Data Collection
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AI Analysis
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Featured Customer Experiences
Representative examples from 15 verified reviews (November 2021 – September 2025).
This is a fraud operation! No goods! No reply!
"Ordered a ski jacket that after 2 and a half months has yet to arrive. Tried contacting the business two and a half weeks after the order was placed,..."
Ordered a Ski Jacket and Pants DESCENTE…
"Ordered a Ski Jacket and Pants DESCENTE for my wife. Perfect Packing. Right Measures (the ones ordered from the site). Next day from the order sended..."
Fast delivery but no customer information feed back
"Planning company skii trip. Contacted customer service via specified e-mail regarding print on clothing. No reply as of yet to this email (over one we..."
Serious website despite slow reactivity
"Serious website : I was very close to leaving a terrible review about this shop because I had ordered a ski suit, they had apparently informed me it w..."
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (14) · Collected.reviews (1) · Quotes shortened · As of: September 2025
This is a fraud operation! No goods! No reply!
Ordered a ski jacket that after 2 and a half months has yet to arrive. Tried contacting the business two and a half weeks after the order was placed,...
Send the order or give the money back!
I paid 182 euros for an order 1 month ago and I have still no news, the customer service d...
No response from customer service
No response from customer service ! They claim they answer in 24-48h : it has been a week ! I tried emails, contact form on their website, whatsap...
I odered ski equipment on 10.03.2025.
I odered ski equipment on 10.03.2025. I have not recived the order item to date. When I send emails...
I have to report fraud to the police
I don't want to leave a negative review but this is an act of desperation. I've been trying to contact the store since February 7th but they haven't r...
Fast delivery but no customer information feed back
Planning company skii trip. Contacted customer service via specified e-mail regarding print on clothing. No reply as of yet to this email (over one we...
Ordered a Ski Jacket and Pants DESCENTE…
Ordered a Ski Jacket and Pants DESCENTE for my wife. Perfect Packing. Right Measures (the ones ordered from the site). Next day from the order sended...
Never ever buy from them!
It is ridiculous how ignorant is their customer service! I am waiting 2 months + for...
High quality and good service!
High quality an...
Fantastic experience
Fantastic experience! Good description, useful instructions (helmet size), ABSOLUTE great pric...
THE WORST customer service! I would Never use again !
I strongly advise against placing an order with this company. The customer service provided by Gr Dion has been absolutely appalling. The item I order...
Brilliant service
Really quick service and item on...
Serious website despite slow reactivity
Serious website : I was very close to leaving a terrible review about this shop because I had ordered a ski suit, they had apparently informed me it w...
Quick delivery
...
Descente Hana Down Ski jacket
Great quality, nice design from Descente Hana Down Ski jacket from Wintersport - store. But I can't forgive the slightly shorter than listed sleeve length (I'm 6'3" and it fits me perfectly, maybe a 1/2 inch shorter than listed). I ordered a large and I got a medium without any explanation. I'm sending it back and ordering another large one. Here's hoping that this time it will be what was advertised on the site. I don’t want to hear about anything else from the company but a replacement or a full-refund. I’m not forgiving the staff for messing around with my order and messing up my plans to wear the jacket!
Conclusion
Reviewers show a clear split: many praise product quality, packing and fast deliveries, while a large group report serious communication breakdowns and delayed or missing orders. Several customers describe long waits for refunds or no reply from customer service, and some mention receiving the wrong item or sizing issues. A few cases were resolved after direct phone contact, but responsiveness appears inconsistent across orders. If you consider ordering, document order details, check tracking closely and allow additional time for international delivery; keep records to support any refund or returns requests.