Reviews Analysed
15
We Collect & Analyse Reviews
Wintersport-Store
Experiences & Reviews
Wintersport-Store is an online retailer focusing on ski and winter-sports clothing and equipment. It lists products on a website, accepts online orders and arranges courier delivery to customers in multiple countries. Consumers searching reviews typically want information about delivery reliability, customer service responsiveness and product sizing accuracy.
Overview & Key Metrics
Positive Sentiment
53%
Latest Review
13d
Overall Rating
3.0
Our Analysis
🎯
Service quality
Customers report both fast, well-packed deliveries and repeated order-handling problems, including wrong items, late shipments and refund disputes.
Share
Mixed
31%
💰
Value for money
Few reviews mention price; one reviewer highlights strong prices and helpful sizing guidance, but this is based on limited data.
Share
Mixed
2%
⚡
User experience
Product descriptions and helmet sizing guidance helped some buyers, yet several reviewers note slow ticket replies and delayed website responsiveness.
Share
Mixed
6%
🔧
Product quality
Multiple buyers praise product quality, correct measurements, neat packing and accurate prints; reported issues are chiefly sizing or wrong item sent.
Share
Strong
10%
📞
Communication
A substantial number of reviews describe unanswered emails, WhatsApp and phone calls; many customers report no replies and ongoing communication failures.
Share
Weak
19%
⭐
Overall experience
Overall impressions are split: several customers are satisfied with delivery and products, while many report non-delivery and unresolved refund problems.
Share
Mixed
31%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 15 verified reviews (November 2021 – September 2025).
This is a fraud operation! No goods! No reply!
"Ordered a ski jacket that after 2 and a half months has yet to arrive. Tried contacting the business two and a half weeks after the order was placed,..."
Henning Couillault Nilsen
Trustpilot
Sep 30, 2025
Featured for: Non-delivery, no replies
Ordered a Ski Jacket and Pants DESCENTE…
"Ordered a Ski Jacket and Pants DESCENTE for my wife. Perfect Packing. Right Measures (the ones ordered from the site). Next day from the order sended..."
Razvan Serachitopol
Trustpilot
Sep 30, 2025
Featured for: Positive: fast delivery, product quality
Fast delivery but no customer information feed back
"Planning company skii trip. Contacted customer service via specified e-mail regarding print on clothing. No reply as of yet to this email (over one we..."
Rico Schou
Trustpilot
Sep 30, 2025
Featured for: Fast delivery, poor communication
Serious website despite slow reactivity
"Serious website : I was very close to leaving a terrible review about this shop because I had ordered a ski suit, they had apparently informed me it w..."
Claire S
Trustpilot
Sep 30, 2025
Featured for: Initial delays resolved by phone
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 15 reviews
All Customer Reviews
Sources: Trustpilot (14) · Collected.reviews (1) · Quotes shortened · As of: September 2025
H
Henning Couillault Nilsen
trustpilot.com
Sep 30, 2025
This is a fraud operation! No goods! No reply!
Ordered a ski jacket that after 2 and a half months has yet to arrive. Tried contacting the business two and a half weeks after the order was placed,...
M
M Ge
trustpilot.com
Sep 30, 2025
Send the order or give the money back!
I paid 182 euros for an order 1 month ago and I have still no news, the customer service d...
A
Anne-Daphné WIBAUX
trustpilot.com
Sep 30, 2025
No response from customer service
No response from customer service ! They claim they answer in 24-48h : it has been a week ! I tried emails, contact form on their website, whatsap...
N
Nenad Cekič
trustpilot.com
Sep 30, 2025
I odered ski equipment on 10.03.2025.
I odered ski equipment on 10.03.2025. I have not recived the order item to date. When I send emails...
P
P Habrat
trustpilot.com
Sep 30, 2025
I have to report fraud to the police
I don't want to leave a negative review but this is an act of desperation. I've been trying to contact the store since February 7th but they haven't r...
R
Rico Schou
trustpilot.com
Sep 30, 2025
Fast delivery but no customer information feed back
Planning company skii trip. Contacted customer service via specified e-mail regarding print on clothing. No reply as of yet to this email (over one we...
R
Razvan Serachitopol
trustpilot.com
Sep 30, 2025
Ordered a Ski Jacket and Pants DESCENTE…
Ordered a Ski Jacket and Pants DESCENTE for my wife. Perfect Packing. Right Measures (the ones ordered from the site). Next day from the order sended...
A
Alina Pocitar
trustpilot.com
Sep 30, 2025
Never ever buy from them!
It is ridiculous how ignorant is their customer service! I am waiting 2 months + for...
A
Alan Wu
trustpilot.com
Sep 30, 2025
High quality and good service!
High quality an...
M
Maya
trustpilot.com
Sep 30, 2025
Fantastic experience
Fantastic experience! Good description, useful instructions (helmet size), ABSOLUTE great pric...
C
Claire Mead
trustpilot.com
Sep 30, 2025
THE WORST customer service! I would Never use again !
I strongly advise against placing an order with this company. The customer service provided by Gr Dion has been absolutely appalling. The item I order...
L
Lisa McVeigh
trustpilot.com
Sep 30, 2025
Brilliant service
Really quick service and item on...
C
Claire S
trustpilot.com
Sep 30, 2025
Serious website despite slow reactivity
Serious website : I was very close to leaving a terrible review about this shop because I had ordered a ski suit, they had apparently informed me it w...
A
Aljosa Teropsic
trustpilot.com
Sep 30, 2025
Quick delivery
...
W
Willy Smith
Collected.reviews
Nov 23, 2021
Descente Hana Down Ski jacket
Great quality, nice design from Descente Hana Down Ski jacket from Wintersport - store. But I can't forgive the slightly shorter than listed sleeve length (I'm 6'3" and it fits me perfectly, maybe a 1/2 inch shorter than listed). I ordered a large and I got a medium without any explanation. I'm sending it back and ordering another large one. Here's hoping that this time it will be what was advertised on the site. I don’t want to hear about anything else from the company but a replacement or a full-refund. I’m not forgiving the staff for messing around with my order and messing up my plans to wear the jacket!
Conclusion
Reviewers show a clear split: many praise product quality, packing and fast deliveries, while a large group report serious communication breakdowns and delayed or missing orders. Several customers describe long waits for refunds or no reply from customer service, and some mention receiving the wrong item or sizing issues. A few cases were resolved after direct phone contact, but responsiveness appears inconsistent across orders. If you consider ordering, document order details, check tracking closely and allow additional time for international delivery; keep records to support any refund or returns requests.