Reviewers show a clear split: many praise product quality, packing and fast deliveries, while a large group report serious communication breakdowns and delayed or missing orders. Several customers describe long waits for refunds or no reply from customer service, and some mention receiving the wrong item or sizing issues. A few cases were resolved after direct phone contact, but responsiveness appears inconsistent across orders. If you consider ordering, document order details, check tracking closely and allow additional time for international delivery; keep records to support any refund or returns requests.
Examples from available reviews (Nov 2021 – Feb 2026).
Ordered jacket never arrived and company failed to respond.
“This is a fraud operation! No goods! No reply!”
Products arrived well packed, correct size, and excellent quality.
“Overall : perfect service, well done from Wintersport-Store, excellent quality of products.”
Product arrived quickly and of good quality, but communication lacking.
“Only 4 stars due to lack of communication / feed back from company”
Slow responses but issue resolved and customer satisfied.
“even though I would have appreciated more reactivity to answer my tickets / emails.”
Customers report both fast, well-packed deliveries and repeated order-handling problems, including wrong items, late shipments and refund disputes.
Few reviews mention price; one reviewer highlights strong prices and helpful sizing guidance, but this is based on limited data.
Product descriptions and helmet sizing guidance helped some buyers, yet several reviewers note slow ticket replies and delayed website responsiveness.
Multiple buyers praise product quality, correct measurements, neat packing and accurate prints; reported issues are chiefly sizing or wrong item sent.
A substantial number of reviews describe unanswered emails, WhatsApp and phone calls; many customers report no replies and ongoing communication failures.
Overall impressions are split: several customers are satisfied with delivery and products, while many report non-delivery and unresolved refund problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (19) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Order not delivered within stated times and shipping options inadequate.
“Do not rely on this vendor to ship goods quickly”
Purchase never dispatched and promised refund never received.
“they don’t fly away from simply stealing your money”
Second order; very pleased with personalised ski helmet covers.
“we love it! :)”
Helmet listed in stock but order still awaiting shipment without response.
“I ordered a ski helmet which was showing as "in stock" on the website.”
Paid over EUR200 but items were never sent and messages unanswered.
“Paid for items never sent, no refund, no contact possible”
Ordered jacket never arrived and company failed to respond.
“This is a fraud operation! No goods! No reply!”
I paid 182 euros and have received no response or update.
“I paid 182 euros for an order 1 month ago and I have still no news”
Customer service unresponsive; unsure whether order will arrive.
“No response from customer service !”
Ordered ski equipment but not received and company is unreachable.
“I have not recived the order item to date.”
Placed order and received no response or refund for two months.
“2 months without goods and without money.”
Product arrived quickly and of good quality, but communication lacking.
“Only 4 stars due to lack of communication / feed back from company”
Products arrived well packed, correct size, and excellent quality.
“Overall : perfect service, well done from Wintersport-Store, excellent quality of products.”
Waiting over two months for a refund and receiving no response.
“They just ghost me!”
Customer reports high product quality and good service.
“High quality and good service!”
Fantastic experience with accurate descriptions, good prices, and delivery.
“Fantastic experience!”
Item didn't arrive on time and customer service refused refund.
“THE WORST customer service! I would Never use again !”
Quick service and item arrived in perfect condition.
“Really quick service and item on perfect condition when it arrived”
Slow responses but issue resolved and customer satisfied.
“even though I would have appreciated more reactivity to answer my tickets / emails.”
The delivery was quick and satisfactory.
“Quick delivery”
Great quality, nice design from Descente Hana Down Ski jacket from Wintersport - store. But I can't forgive the slightly shorter than listed sleeve length (I'm 6'3" and it fits me perfectly, maybe a 1/2 inch shorter than listed). I ordered a large and I got a medium without any explanation. I'm sending it back and ordering another large one. Here's hoping that this time it will be what was advertised on the site. I don’t want to hear about anything else from the company but a replacement or a full-refund. I’m not forgiving the staff for messing around with my order and messing up my plans to wear the jacket!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Wintersport-Store is an online retailer focusing on ski and winter-sports clothing and equipment. It lists products on a website, accepts online orders and arranges courier delivery to customers in multiple countries. Consumers searching reviews typically want information about delivery reliability, customer service responsiveness and product sizing accuracy.