Reviews for Tri UK are mixed. Multiple reviewers praise knowledgeable in-store staff, prompt workshop repairs and positive outcomes for online orders where communication worked well. Conversely, a substantial number of reviews describe order errors, delayed or missing items, poor communication by email and, in some cases, rude or unhelpful staff. Prospective customers may find good service and value in some transactions but should check stock, confirm delivery arrangements and be aware that several reviewers experienced significant fulfilment or communication problems.
Examples from available reviews (Jun 2017 – Feb 2026).
Returned bike for servicing; service and workmanship have been outstanding.
“From day one their service and workmanship has been outstanding.”
New bike had incorrect parts, assembly faults, and poor communication.
“Incorrect Astute Skylab saddle (marked) supplied.”
Wrong item delivered and customer service failed to respond or resolve.
“I have had no response to any emails from any of Tri UK”
Responsive, human customer service resolved courier issue and offered refund.
“They answered super quickly”
Reviews show mixed service: several customers praise knowledgeable staff and workshop workmanship, while many report rude or unhelpful in-store interactions.
A small number of reviews note competitive prices and good deals; however relatively few reviews address long-term value or refunds.
Customer journeys vary: some describe smooth browsing, ordering and collections, while others report long delays, cancelled orders and fulfilment errors.
Product feedback is mixed: some buyers report correctly functioning bikes and prompt repairs; others report damaged, incorrect or incomplete items on delivery.
Communication is commonly criticised: many reviewers report unanswered emails, missing tracking or no phone contact; a minority praise quick, personal replies.
Overall impressions are mixed: a number of satisfied repeat customers contrast with several detailed reports of poor service, delays and order problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (18) · Reviews (1) · Quotes shortened · As of: February 2026
In-store assistant refused to show stock and was rude.
“He obviously didn't want to sell us anything”
Wrong item delivered and customer service failed to respond or resolve.
“I have had no response to any emails from any of Tri UK”
Great product, competitive price, and quick delivery.
“Great product, great price, quick delivery!”
New bike had incorrect parts, assembly faults, and poor communication.
“Incorrect Astute Skylab saddle (marked) supplied.”
First-time in-store experience was smooth and trouble-free.
“it was smooth and relatively pain free.”
Ordering process was lengthy and error-prone, ending in a refund.
“The whole thing was a hassle from start to finish”
Returned bike for servicing; service and workmanship have been outstanding.
“From day one their service and workmanship has been outstanding.”
Competitive price, quick delivery, and helpful stock confirmation via chat.
“The price was competitive and the cassette was delivered very quickly.”
Responsive, human customer service resolved courier issue and offered refund.
“They answered super quickly”
Knowledgeable and helpful team provided a great in-store experience.
“Good team, very knowledgeable and very helpful, especially Christian.”
Workshop repaired bike quickly, returning it to good running order.
“Excellent service from the workshop again.”
Cassette was delayed and communications about shipment were poor.
“The first cassette seemed to have been lost”
Order delayed and then cancelled due to lack of stock.
“they don’t have the item in stock and will cancel my order.”
Rude customer service cancelled the order without resolving issue.
“Against my will they have cancelled my order.”
Reviewer experienced poor customer service from the company.
“Poor customer service”
Multiple emails went unanswered, prompting reviewer to buy elsewhere.
“No customer service.”
Bike order lost after two months; refund offered instead.
“I ordered a bike over two months ago”
Good communication and timely delivery of bike to Finland.
“They communicated nicely through email and answered two calls I made to them”
Bike delivery was very late and missing charger and documentation.
“The bike was in a battered box, just left on the path to the house”
Despite earlier delays, recent orders arrived quickly and service was excellent.
“Excellent service with unbeatable prices.”
I recently had the pleasure of visiting TRI UK to purchase a new road bike for my training sessions. I was impressed by their vast selection of bikes from leading brands such as Cannondale and Trek. The staff were friendly, knowledgeable and enthusiastic about all things cycling and triathlon.
Once I found the perfect bike, the staff took their time ensuring that it fit me comfortably and went over all the features in detail so that I could get the most out of my purchase. They also offered useful advice on maintenance and accessories to enhance my overall cycling experience.
One thing that really stood out to me was how well-organized the store was. Everything was easy to find, with separate sections dedicated to swimming, running, cycling and triathlons - making it simple for customers like myself who came in having a clear idea of what we're looking for.
Overall, shopping at TRI UK proved to be a positive experience with excellent customer service provided every step of the way. With this level of expertise on offer instore or online you can confidently embark on your next adventure into any Triathlon or Cycling pursuits alike
Company advertises products that they cannot supply.
“This company needs to stop advertising and selling items they cannot supply!”
Company took payment for unavailable goods yet continued advertising them.
“Tri UK took money for goods that they didnt have and weren't available.”
Goods ordered 20 days ago have not arrived and calls unanswered.
“ordered goods 20 days ago. nothing has arrived.”
Warranty claim ignored; phones and emails unanswered for three weeks.
“They don’t answer the phones, or reply to there emails.”
Reviewer warns company takes money but fails to deliver or respond.
“They dont answer phones or emails or any social media.”
Ordered shoes, payment taken, then told item not in stock and refund pending.
“They then email and tell me not in stock...”
Company takes payment then later says item is out of stock, delaying refunds.
“They take your money and after a couple of weeks tell your there is no stock”
Never received ordered item and company failed to respond to enquiries.
“Ordered off the website, never had the item, no response either by phone or email..”
Web order marked out of stock despite listing; emails and calls unanswered.
“they are saying its out of stock even though it was showing on there website”
Bike arrived used and damaged after long delay; company unresponsive.
“The bike itself has been used and returned!”
Bike arrived used and damaged after long delay; company unresponsive.
“The bike itself has been used and returned!”
Workshop staff quickly found and supplied needed spokes despite near closing.
“Brilliant service.”
Dave at TRI UK provided fantastic customer service resolving a wheels issue.
“the fantastic customer service I've had from Dave at TRI UK.”
Knowledgeable staff spend quality time helping customers choose suitable products.
“The knowledgeable staff are always willing to spend the quality time with customers”
Long-term customer praises knowledgeable staff, choice, friendliness, and in-store cafe.
“They know in detail, what they're selling and are friendly in delivering the advice you need.”
Helpful staff and bike fit helped novice buy a suitable road bike.
“Very helpful staff and even had a bike fit to give me the best position.”
Repeat customer praises product knowledge, advice, and customer service.
“Excellent product knowledge and advice, and superb customer service.”
Reviewer praises great products and knowledgeable staff
“Great products and knowledgable staff”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Tri UK is a UK-based retailer focused on triathlon and cycling equipment, operating online and through physical stores. It typically retails bikes, wetsuits, helmets, components, apparel and accessories, and offers workshop services such as repairs, servicing and bike builds. Consumers search for Tri UK for specialist triathlon and cycling kit, stock availability and workshop support.