Reviews Analysed
21
We Collect & Analyse Reviews
TRI UK
Experiences & Reviews
Tri UK is a UK-based retailer focused on triathlon and cycling equipment, operating online and through physical stores. It typically retails bikes, wetsuits, helmets, components, apparel and accessories, and offers workshop services such as repairs, servicing and bike builds. Consumers search for Tri UK for specialist triathlon and cycling kit, stock availability and workshop support.
Overview & Key Metrics
Positive Sentiment
48%
Latest Review
19d
Overall Rating
2.9
Our Analysis
🎯
Service quality
Reviews show mixed service: several customers praise knowledgeable staff and workshop workmanship, while many report rude or unhelpful in-store interactions.
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Mixed
22%
💰
Value for money
A small number of reviews note competitive prices and good deals; however relatively few reviews address long-term value or refunds.
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Mixed
3%
⚡
User experience
Customer journeys vary: some describe smooth browsing, ordering and collections, while others report long delays, cancelled orders and fulfilment errors.
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Mixed
24%
🔧
Product quality
Product feedback is mixed: some buyers report correctly functioning bikes and prompt repairs; others report damaged, incorrect or incomplete items on delivery.
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Mixed
14%
📞
Communication
Communication is commonly criticised: many reviewers report unanswered emails, missing tracking or no phone contact; a minority praise quick, personal replies.
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Weak
14%
⭐
Overall experience
Overall impressions are mixed: a number of satisfied repeat customers contrast with several detailed reports of poor service, delays and order problems.
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Mixed
24%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (January 2023 – September 2025).
Bought my bike a number of years ago…
"Bought my bike a number of years ago from Tri-U.K. Since then I have returned it to them for most of its servicing and maintenance. For me it is a 50-..."
Garry Dickens
Trustpilot
Sep 30, 2025
Featured for: Long-term positive workshop experience
Poor Service and Preparation of New Bike
"New Cervelo R5 Cervelo R5 Disc Ultegra Di2 2020 purchased for in excess of £4,000: 1) Incorrect Astute Skylab saddle (marked) supplied. Notwithstandin..."
ST
Trustpilot
Sep 30, 2025
Featured for: Detailed account of bike faults
Wrong item sent, refused refund or replacement.
"Whilst I have no issue with the salesperson in the store, the item I wished to purchase (a Sourse Giro MTB helmet) was not in stock in store, but was..."
Mr Colin Duncan
Trustpilot
Sep 30, 2025
Featured for: Wrong item and no responses
Exceptional Customer Service
"I had been struggling for weeks to find a site that had stock of the hybrid bike that I was after, so was over the moon when TriUK had the goods. I em..."
Katie
Trustpilot
Sep 30, 2025
Featured for: Quick helpful email and resolution
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
s
sue
trustpilot.com
Sep 30, 2025
Terrible in store customer service
Had the misfortune of being 'attended' to by a man called Christian. He obviously didn't want to sell us anything and certainly didn't want to show us...
M
Mr Colin Duncan
trustpilot.com
Sep 30, 2025
Wrong item sent, refused refund or replacement.
Whilst I have no issue with the salesperson in the store, the item I wished to purchase (a Sourse Giro MTB helmet) was not in stock in store, but was...
S
Simon Thomas
trustpilot.com
Sep 30, 2025
Great product
Great product, great...
S
ST
trustpilot.com
Sep 30, 2025
Poor Service and Preparation of New Bike
New Cervelo R5 Cervelo R5 Disc Ultegra Di2 2020 purchased for in excess of £4,000: 1) Incorrect Astute Skylab saddle (marked) supplied. Notwithstandin...
A
Alan Jenkins
trustpilot.com
Sep 30, 2025
1st time customer experience ✅
As a 1st time customer myself, I was impressed with the in-store experience at TriUK’s Yeovil branch. From brow...
G
Gem
trustpilot.com
Sep 30, 2025
Sad deterioration of a once reputable business
Should you order from Tri? That’s a difficult question to answer. Our experience trying to buy a Trek Rail 4 bike was not a good one and resulted in a...
G
Garry Dickens
trustpilot.com
Sep 30, 2025
Bought my bike a number of years ago…
Bought my bike a number of years ago from Tri-U.K. Since then I have returned it to them for most of its servicing and maintenance. For me it is a 50-...
J
J L Pearson
trustpilot.com
Sep 30, 2025
Pleasantly surprised by good value and prompt delivery.
I was doubtful after I read the reviews, but I used their online chat to check that they had the cassette I wanted before ordering. The price was comp...
K
Katie
trustpilot.com
Sep 30, 2025
Exceptional Customer Service
I had been struggling for weeks to find a site that had stock of the hybrid bike that I was after, so was over the moon when TriUK had the goods. I em...
F
Frederick
trustpilot.com
Sep 30, 2025
Great Experience
Good team, very knowledgeable and...
M
Mike
trustpilot.com
Sep 30, 2025
Excellent service from the workshop…
Excellent service from the workshop again. Came off on Friday bending various bits of the bike. Called the workshop, took in the Revolt, pick...
D
Darren Millington
trustpilot.com
Sep 30, 2025
Ordered a turbo trainer and cassette
Ordered a turbo trainer and cassette, trainer arrived on time without issue. However, the trainer is a direct drive hence the cassette so is fairly us...
S
Samuel Marcarenhas
trustpilot.com
Sep 30, 2025
Appalling service
Appalling service, I order a thru axle adapter for trainer and it was saying 3 to 5 days delivery, after 4 days I contacted and they asked me to wait...
A
Amelie
trustpilot.com
Sep 30, 2025
Truly horrendous management & customer service
Truly horrendous management. Disgusting treatment customer service like you would not believe. I am in tears after a shockingly rude conversation wher...
n
nazmul kareem
trustpilot.com
Sep 30, 2025
Poor customer service
...
S
SS
trustpilot.com
Sep 30, 2025
No customer service.
No customer service. Sent several emails, messages, etc and no reply to any of them. This is from a pro...
H
Heidi
trustpilot.com
Sep 30, 2025
I ordered a bike over two months ago…
I ordered a bike over two months ago was told on the Friday it was still in warehouse waiting to be delivered then the following Monday...
J
Janne Timonen
trustpilot.com
Sep 30, 2025
Cannondale bike
I ordered Cannondale bike to Finland. They communicated nicely through email and answered two calls I made to them (I was worried after reading...
P
PHIL
trustpilot.com
Sep 30, 2025
Very poor service.
Ordered and paid for electric mountain bike, with promised of 10 to 14 days delivery. Order received 41 days later, after many failed attempts to make...
Y
YCS CS
trustpilot.com
Sep 30, 2025
Excellent service with unbeatable…
Excellent service with unbeatable prices. During lockdown I ordered some trainers and took a while to arrive and one pair was then out of stock. Howev...
Conclusion
Reviews for Tri UK are mixed. Multiple reviewers praise knowledgeable in-store staff, prompt workshop repairs and positive outcomes for online orders where communication worked well. Conversely, a substantial number of reviews describe order errors, delayed or missing items, poor communication by email and, in some cases, rude or unhelpful staff. Prospective customers may find good service and value in some transactions but should check stock, confirm delivery arrangements and be aware that several reviewers experienced significant fulfilment or communication problems.