Customers often praise fast delivery, true-to-size fit, and jackets and boots that stay waterproof. Many say ordering online is simple and prices are competitive. A major source of frustration is delayed refunds and customer service that stops responding after returns. Some reviewers also report product failures, including wellies that split and umbrella spokes that break.
Examples from available reviews (Apr 2019 – Mar 2026).
Returned a jacket and waited four weeks without a refund.
“Very bad service from Trespass, returned a jacket and 4 weeks and still no refund.”
Wellies split after limited use and customer service did not respond.
“in less than a month, one had already split.”
Coat arrived quickly and fitted well with a lovely colour.
“Arrived quickly. Good length. Good sleeve length. Lovely colour.”
Support team was extremely helpful resolving an order problem.
“Support extremely helpful on sorting out problem with order”
Many reviewers mention quick dispatch and on-time home delivery. Several describe helpful, efficient service in stores. Others report problems such as lost parcels, click-and-collect that didn’t work, and orders sent incorrectly.
Customers often point to good pricing, early discounts, and solid value for money. Positive comments about value frequently come with notes about quick delivery and correct sizing.
Reviewers repeatedly describe the website and checkout as clear and easy to use. A small number mention usability issues with products, such as fake pockets and parts that are difficult to remove.
Many reviews describe outerwear and boots as reliably waterproof, warm, and accurately sized. Another group reports quality problems, including wellies that split, umbrella spokes that bend, seams that leak, and footwear that caused injury.
Most negative feedback focuses on communication, especially refunds that don’t arrive and emails or calls that go unanswered after returns are sent. A smaller set mentions responsive help and useful delivery updates.
Feedback splits between strong satisfaction when orders arrive as expected and strong dissatisfaction when returns or faults aren’t resolved. The gap mainly comes down to dependable fulfilment versus repeated breakdowns in post-sale communication.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Quotes shortened · As of: March 2026
Hot water bottle was impossible to remove from its cover, causing damage.
“Hot water bottle impossible to remove from cover without a struggle.”
One boot had a security tag requiring in-store removal, negating home delivery.
“one of the boots I received have a security tag on them”
Returned item but received no refund despite postage confirmation and emails.
“Had confirmation of postage from Trespass but no refund received.”
Item arrived promptly and fitted perfectly.
“Item arrived promptly and is the perfect fit.”
Spoke to a person, kept informed about delivery, excellent service.
“Able to speak to a person to discuss my order and was kept informed about the delivery.”
Coat arrived quickly and fitted well with a lovely colour.
“Arrived quickly. Good length. Good sleeve length. Lovely colour.”
Website was easy to use and the rubber ends were well priced.
“The site was easy to access and found what I wanted straight away.”
Ordering process was easy, arrived on time, and good value.
“Process was easy. Arrived on time. Good value for money.”
Product was good quality and delivered very quickly.
“Great product good quality delivered very quickly.”
Ordered Friday, delivered Monday; speedy service and perfect item condition.
“Ordered on line Friday delivery on Monday, excellent speedy service.”
Good products at a good price delivered on time.
“Great products at a good price and delivered on time.”
Blanket was good quality at a fair price.
“Good quality, fair price.”
Coat was warm, waterproof, reasonably priced and delivered on time.
“Beautiful coat, extremely warm and most importantly waterproof”
No order confirmation or records and no payment notification received.
“I made an order and received absolutely no confirmation email or payment notification.”
Jacket had good quality and fit, with efficient delivery and communication.
“Happy with purchase .Good quality & fit .Good communication .Efficient delivery .”
Backpack was nice but too long for my petite frame, returning.
“this was too long for me.”
Umbrella and coat performed well; coat is rainproof.
“Both umbrella and coat are great, added bonus, the coat is rainproof..”
Wellies split after limited use and customer service did not respond.
“in less than a month, one had already split.”
Umbrella broke on first use when two spokes bent, poor quality.
“2 spokes bent so unable to use it again”
Online jacket delivered quickly; shop staff helpful but lacked my size.
“Very helpful staff, but they did not have my size.”
Click and collect failed twice; mail delivery and refund provided.
“the parcel never arrived.”
Delivery was quick and the price was good.
“Delivery was quick Good price”
Coat fit well, comfortable, and was delivered earlier than expected.
“The coat is good fit lovely and comfortable and quick delivery”
Kids' puddle suits were waterproof and purchased at great value.
“they are actually waterproof”
Former manager says company did not support armed forces covenant.
“the signing of the armed forces covenant was Unfortunately a front”
Support team was extremely helpful resolving an order problem.
“Support extremely helpful on sorting out problem with order”
Order arrived early and well packed; would like delivery notifications.
“It would be nice if the time of delivery be informed by text or email.”
Ordering was easy and the item arrived well packed.
“Easy to order and arrived well packed”
Lightweight waterproof jacket of good quality with zipped pockets.
“Good quality and nice zipped pockets.”
Lightweight showerproof fits comfortably and was processed and delivered quickly.
“The order was processed and delivered really quick.”
Cap was fine and service was prompt.
“the cap was fine and a prompt service.thanks”
Ordering and delivery were fast but notifications were lacking.
“Easy to order fast delivery but would like more notifications on delivery”
Waterproof boots were comfortable and a gilet was slightly smaller.
“Really pleased with my new waterproof walking boots.”
Delivery was timely and jacket fits perfectly for winter.
“Good delivery time. Jacket is going to be great for the winter.”
Purchase offered good value for money.
“Good value for money”
Waterproof jacket is well made, keeps daughter warm, hood is small.
“Well made waterproof jacket, hood seems a bit small but otherwise keeps my daughter warm and dry!”
Package lost in transit and no compensation or tracking updates provided.
“order has been lost in transit.”
Ordering was easy and delivery was prompt.
“Easy to order. Prompt delivery”
Two orders had problems: wrong item, refund delays, and dispatch errors.
“Incorrect / incomplete delivery address on parcel”
Ordering was quick and simple with attractive discounts and free postage.
“I loved the initial discount they offered.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Trespass is a UK retailer of outdoor clothing and equipment. Its range includes waterproof jackets, walking boots, wellingtons, backpacks, and camping accessories. The company sells through its ecommerce website and physical stores, with click & collect and in-store returns. Shoppers can choose home delivery or store collection, and the website runs seasonal promotions and discounts. Product pages list sizing, materials, and care details.