Reviews Analysed
20
We Collect & Analyse Reviews
Trespass
Experiences & Reviews
Trespass is a UK outdoor clothing and equipment retailer selling waterproof jackets, boots, kids' outerwear and related apparel through physical stores and an online shop. Consumers researching Trespass reviews commonly look for information on delivery, product durability (waterproofing), sizing and value from sales and promotions.
Overview & Key Metrics
Positive Sentiment
85%
Latest Review
18d
Overall Rating
4.2
Our Analysis
🎯
Service quality
Many reviews praise fast, prompt deliveries and helpful support, but a minority report failed click‑and‑collect attempts and lost parcels.
Share
Strong
25%
💰
Value for money
Several customers cite good sale prices, discounts and perceived strong value for money when items were bought on promotion.
Share
Strong
10%
⚡
User experience
Ordering is often described as quick and simple, though reviewers request better delivery notifications and tracking updates.
Share
Mixed
8%
🔧
Product quality
Product comments are largely positive: waterproof jackets, boots and kids' suits generally meet expectations, with occasional fit or minor feature concerns.
Share
Strong
24%
📞
Communication
Multiple reviewers report poor tracking updates, incorrect courier details or slow responses; a few note helpful support when contacted.
Share
Weak
12%
⭐
Overall experience
Overall impressions split: many satisfied with product, delivery and value, while a number report serious delivery, refund or company‑response issues.
Share
Mixed
22%
Our Independent Methodology
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Data Collection
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AI Analysis
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
2 poor experiences with Trespass
"2 poor experiences with Trespass. Order placed on Amazon. Wrong size shoes sent and delays with processing refund on the purchase. Second order at Tre..."
Margaret Gill
Trustpilot
Sep 30, 2025
Featured for: Multiple delivery refund failures
Package not delivered
"Package not delivered. No updates on the tracking. I had to chase up for my delivery and was told that th..."
Adeel Ghazanfar
Trustpilot
Sep 30, 2025
Featured for: Lost parcel and tracking failure
I bought puddle suits for my two kids…
"I bought puddle suits for my two kids and they are fantastic! They are actually water..."
NK1234
Trustpilot
Sep 30, 2025
Featured for: Positive product and sale value
Support extremely helpful
"Support extremely helpful on..."
Bill Taylor
Trustpilot
Sep 30, 2025
Featured for: Support resolved order issue
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
O
ODUNOLA MOGBONJUBOLA
trustpilot.com
Sep 30, 2025
Delivery options
I tried click and collect twice but the parcel never arrived. I did get a refund. Went a head to do...
M
Mr William Harry
trustpilot.com
Sep 30, 2025
Delivery was quick
...
L
Lorraine Suckling
trustpilot.com
Sep 30, 2025
Coat and delivery service amazing
The coat is good fit lovely and comfortable and quick delivery I thought we wouldn'...
N
NK1234
trustpilot.com
Sep 30, 2025
I bought puddle suits for my two kids…
I bought puddle suits for my two kids and they are fantastic! They are actually water...
C
Calvin
trustpilot.com
Sep 30, 2025
Trespass armed forces covenant a front
I was a manager at Trespass a while ago now and during the interview process I came in as a senior supervisor whilst also maintaining my 2nd job role...
B
Bill Taylor
trustpilot.com
Sep 30, 2025
Support extremely helpful
Support extremely helpful on...
A
Alice
trustpilot.com
Sep 30, 2025
Good comforfortable shoes!
I received my order a couple of days earlier than expected. The shoes are well packed i...
J
JUDITH BUTTERY
trustpilot.com
Sep 30, 2025
Easy to order and arrived well packed
Easy to order and...
L
Linda M
trustpilot.com
Sep 30, 2025
Great Packaway jacket
Lightweight, waterproof packaway jacket...
c
customer
trustpilot.com
Sep 30, 2025
My new showerproof.
I needed a new lightweight showerproof. My local shop is closing so had limited stock, so ordered online.I ordered a size 14, as my previous one was a...
D
Derek Mears
trustpilot.com
Sep 30, 2025
the cap was fine and a prompt…
the cap was fine and a...
K
Kevin speck
trustpilot.com
Sep 30, 2025
Easy to order fast delivery but would…
Easy to order fast delivery but woul...
M
Mrs Wood
trustpilot.com
Sep 30, 2025
Really pleased with my latest purchases.
Really pleased with my new waterproof walking boots. Really comfortable and kept out the rain. Did wonder whether to get a size 4, but stuck to size 3...
P
Pauline Rhodes
trustpilot.com
Sep 30, 2025
Good delivery time.
Good delivery time. Jacket is going to be...
c
christine holmes
trustpilot.com
Sep 30, 2025
Great purchase
...
c
customer
trustpilot.com
Sep 30, 2025
Well made waterproof jacket
Well made waterproof jacket, hood seems a bit sm...
A
Adeel Ghazanfar
trustpilot.com
Sep 30, 2025
Package not delivered
Package not delivered. No updates on the tracking. I had to chase up for my delivery and was told that th...
T
TDV Fleet
trustpilot.com
Sep 30, 2025
Easy to order
Easy to order....
M
Margaret Gill
trustpilot.com
Sep 30, 2025
2 poor experiences with Trespass
2 poor experiences with Trespass. Order placed on Amazon. Wrong size shoes sent and delays with processing refund on the purchase. Second order at Tre...
T
Timothy Will
trustpilot.com
Sep 30, 2025
Quick and Easy
The ordering process was quick and simple. I loved the initial discount they offered. The free postage...
Conclusion
Reviews indicate that Trespass products—particularly waterproof jackets, boots and children’s puddle suits—are often judged positively for performance and sale pricing. Delivery speed and order processing are frequently praised, though several customers report problems with tracking, click‑and‑collect and lost parcels that required chasing. Customer support is sometimes highlighted as helpful in resolving order issues, but there are also examples of delayed refunds and dispatch errors. If you value quick delivery and good sale prices, reviews suggest Trespass can deliver on those points, but check tracking, delivery details and returns policies when ordering.