Reviews Analysed
20
We Collect & Analyse Reviews
Pro:Direct Basketball
Experiences & Reviews
Pro:Direct Basketball is the basketball-focused division of Pro:Direct Sport, an online UK-based sports retailer. It specialises in basketball footwear, apparel and related accessories from major brands, with online product listings, size guidance, delivery and return options aimed at domestic and international customers.
Overview & Key Metrics
Positive Sentiment
80%
Latest Review
19d
Overall Rating
4.1
Our Analysis
🎯
Service quality
Returns and service vary: some customers praise easy returns and helpful staff, while others report unresponsive or absent support and unresolved return problems.
Share
Mixed
11%
💰
Value for money
Several reviews highlight competitive prices and discounts; a minority report problems using first‑purchase discounts or feeling prices could be better.
Share
Mixed
10%
⚡
User experience
Many reviewers describe a smooth, easy-to-use website and ordering flow, but a subset report app/login issues and discount-code or checkout friction.
Share
Mixed
18%
🔧
Product quality
Most customers report items meeting expectations—well packaged and good quality—though isolated reports describe mismatched colour/feel between pairs.
Share
Strong
10%
📞
Communication
Delivery and tracking are frequently praised for speed and clarity; a smaller number of reviews raise concerns about late parcels or slow replies from support.
Share
Strong
25%
⭐
Overall experience
Overall impressions lean positive, driven by fast delivery and good prices, but some customers report significant service or product issues.
Share
Strong
26%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
Super fast delivery
"Super fast delivery! I placed an order for a pair of football boots on Thursday evening and received them Saturday morning. The boots were fine so no..."
Amy
Trustpilot
Sep 30, 2025
Featured for: Positive fast delivery example
Non existent customer service
"Paid for next day delivery so waited in Boots didn’t arrive just a lying email from Royal Mail that they couldn’t deliver as my property was inaccessi..."
Mark O Brien
Trustpilot
Sep 30, 2025
Featured for: Detailed customer service complaint
Logged in via Apple ID
"Logged in via Apple ID, ordered via the app (which they pushed me to do with 10% discount). I needed to return the item. If you click return in the ap..."
Brad Croasdell
Trustpilot
Sep 30, 2025
Featured for: App login and returns failure
The quality of the boots
"The quality of the boots, they’re both dif..."
Tyrone Ofori
Trustpilot
Sep 30, 2025
Featured for: Product quality mismatch reported
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
B
Benjamin Knights
trustpilot.com
Sep 30, 2025
Good prices and easy returns procedure…
Good prices and easy returns...
A
Antony Duke
trustpilot.com
Sep 30, 2025
Great service
...
L
Linda from Kendal
trustpilot.com
Sep 30, 2025
Recommend!
Item as described, great...
M
Mr Karl Price
trustpilot.com
Sep 30, 2025
Needed quickly
...
B
Brad Croasdell
trustpilot.com
Sep 30, 2025
Logged in via Apple ID
Logged in via Apple ID, ordered via the app (which they pushed me to do with 10% discount). I needed to return the item. If you click return in the ap...
e
eoin mccann
trustpilot.com
Sep 30, 2025
has taken 7 weeks and still counting
has taken 7 weeks...
M
Miss Samantha Worwood
trustpilot.com
Sep 30, 2025
Great selection of items and quick…
Great selection of items and quick deliv...
d
dean
trustpilot.com
Sep 30, 2025
The ease of shopping was great and at…
The ease of shopping was...
T
Tyrone Ofori
trustpilot.com
Sep 30, 2025
The quality of the boots
The quality of the boots, they’re both dif...
B
Bijoukim Tempus. Tempus Jewe
trustpilot.com
Sep 30, 2025
Good price specialy fast delivery!!!!.
Good price specialy...
E
Emeka Nwoha
trustpilot.com
Sep 30, 2025
Smooth experience from inception to delivery
Delivery of products; availability of items in...
T
Thomas Johnson
trustpilot.com
Sep 30, 2025
Excellent
Good web page, an...
J
Joel Baller
trustpilot.com
Sep 30, 2025
Boots are amazing
...
M
Mark O Brien
trustpilot.com
Sep 30, 2025
Non existent customer service
Paid for next day delivery so waited in Boots didn’t arrive just a lying email from Royal Mail that they couldn’t deliver as my property was inaccessi...
A
Amy
trustpilot.com
Sep 30, 2025
Super fast delivery
Super fast delivery! I placed an order for a pair of football boots on Thursday evening and received them Saturday morning. The boots were fine so no...
A
Anon
trustpilot.com
Sep 30, 2025
The delivery came on time
...
J
Jane
trustpilot.com
Sep 30, 2025
Boot shopping Easy site to use and prompt delivery
Easy site to use a...
M
Miss Ana Gaspar
trustpilot.com
Sep 30, 2025
Very happy with the items
Very happy with the items and fast delivery but a bit gutted because the website didn't let...
E
Emma
trustpilot.com
Sep 30, 2025
Speedy delivery
...
D
Debbie Black
trustpilot.com
Sep 30, 2025
First Time Buyer
Top quality football boots which were delivered really fast and packaged well. First t...
Conclusion
Customer feedback highlights consistently fast delivery, clear tracking and frequent competitive pricing, which many shoppers find useful for quick orders. The website and ordering flow are often described as straightforward, but several reviewers report problems with app logins, discount application and returns that required further contact. Complaints focus mainly on slow or non-responsive customer support and occasional delivery or product-quality issues (for example mismatched boots). If buying from Pro:Direct Basketball, check the returns policy, keep order and delivery records, and allow extra time before events in case of issues with support or dispatch.