Customer feedback highlights consistently fast delivery, clear tracking and frequent competitive pricing, which many shoppers find useful for quick orders. The website and ordering flow are often described as straightforward, but several reviewers report problems with app logins, discount application and returns that required further contact. Complaints focus mainly on slow or non-responsive customer support and occasional delivery or product-quality issues (for example mismatched boots). If buying from Pro:Direct Basketball, check the returns policy, keep order and delivery records, and allow extra time before events in case of issues with support or dispatch.
Examples from available reviews (Sep 2025 – Feb 2026).
Fast delivery and clear returns; impressed first-time buyer who would recommend.
“Super fast delivery!”
Paid for next-day delivery which failed and customer service was unresponsive.
“Paid for next day delivery so waited in Boots didn’t arrive”
App login via Apple ID prevented returns and emails were ignored.
“So now I have an order I can't return.”
Boots differed in feel and colour, leaving the reviewer unhappy.
“The quality of the boots, they’re both different with feel and colour I’m not happy!”
Returns and service vary: some customers praise easy returns and helpful staff, while others report unresponsive or absent support and unresolved return problems.
Several reviews highlight competitive prices and discounts; a minority report problems using first‑purchase discounts or feeling prices could be better.
Many reviewers describe a smooth, easy-to-use website and ordering flow, but a subset report app/login issues and discount-code or checkout friction.
Most customers report items meeting expectations—well packaged and good quality—though isolated reports describe mismatched colour/feel between pairs.
Delivery and tracking are frequently praised for speed and clarity; a smaller number of reviews raise concerns about late parcels or slow replies from support.
Overall impressions lean positive, driven by fast delivery and good prices, but some customers report significant service or product issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Quotes shortened · As of: February 2026
Every pair of boots bought from Pro Direct Soccer are quality.
“Every pair of boots I brought from pro direct soccer are quality 👌”
The reviewer reports excellent service from the company.
“Excellent service”
Very quick delivery and an easy-to-use website.
“Very quick delivery easy to use website.”
Reviewer rates the experience as great, giving ten out of ten.
“Great 10/10”
Order not confirmed or dispatched and customer service provided no useful updates.
“I placed my order over a week ago and still haven’t received a confirmation email.”
Product was well packaged and delivered on time.
“product came well packaged and delivered on time”
Quick delivery and good price; reviewer would recommend.
“Quick delivery, good price!. Would recommend”
Reviewer notes promotional products are available.
“promotion products”
Reviewer thanks the company for quick delivery.
“Thank you for your quick delivery!”
The reviewer reports experiencing great service overall.
“Great service”
No confirmation email and no response from customer service about order.
“still haven’t received any confirmation email”
Returns and a request for more boots were handled with no problems and quick delivery.
“We had to return and request more boots. No problems at all. Also quick delivery.”
Fast delivery and an easy-to-navigate website for ordering.
“Fast delivery. Easy to navigate and order”
Returns processing was very slow and required paid postage.
“Their returns system is really bad.”
Reviewer says this store is their first choice for sports items and accessories.
“Always my first for any sport items and accessories !”
International delivery delayed and stuck, with slow investigation policy.
“my parcel has been stuck at the Hong Kong Post facility for nearly two weeks with no resolution.”
Purchase not received; reviewer urgently needs delivery proof and recipient details.
“I have not received my purchase”
Price seemed unbelievable, but delivery was fast and reviewer was happy.
“I really thought it must be a spam web page as the price was unbelievable but when my parcel arrived I was so happy the delivery was fast aswell.”
Paid for premium courier but order remained un-dispatched and no response was received.
“it said it would be here on Saturday latest however it’s now Saturday and the order still says received and doesn’t say dispatched.”
Order not received and customer support unhelpful, with investigations after 40 days.
“they dont have a customer support contact.”
Good prices and an easy returns procedure for ill-fitting boots.
“Good prices and easy returns procedure when boots dont fit.”
The reviewer reports experiencing great service overall.
“Great service”
Item matched description, was well priced, and delivered quickly.
“Item as described, great price, speedy delivery.”
The reviewer experienced fast delivery of their order.
“Fast delivery”
App login via Apple ID prevented returns and emails were ignored.
“So now I have an order I can't return.”
Issue has taken seven weeks and remains unresolved.
“has taken 7 weeks and still counting”
Great product selection and quick, hassle-free ordering to delivery.
“Great selection of items and quick delivery Hassle free from ordering to delivery”
Shopping was easy and items were offered at a good price.
“The ease of shopping was great and at a great price”
Boots differed in feel and colour, leaving the reviewer unhappy.
“The quality of the boots, they’re both different with feel and colour I’m not happy!”
Good price and especially fast delivery reported.
“Good price specialy fast delivery!!!!.”
Products delivered with size availability, but prices could be better.
“However, price could be better”
Website and tracking system were good.
“Good web page, and tracking system”
Reviewer found the boots amazing.
“Boots are amazing”
Paid for next-day delivery which failed and customer service was unresponsive.
“Paid for next day delivery so waited in Boots didn’t arrive”
Fast delivery and clear returns; impressed first-time buyer who would recommend.
“Super fast delivery!”
The delivery arrived on time as expected.
“The delivery came on time”
Website was easy to use and delivery was prompt.
“Easy site to use and prompt delivery”
Happy with items and delivery but couldn't use first-purchase discount and got no support response.
“the website didn't let me use the discount for 1st purchase.”
The order arrived with speedy delivery.
“Speedy delivery”
Top-quality boots delivered quickly, packaged well; first-time buyer would return.
“Top quality football boots which were delivered really fast and packaged well.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Pro:Direct Basketball is the basketball-focused division of Pro:Direct Sport, an online UK-based sports retailer. It specialises in basketball footwear, apparel and related accessories from major brands, with online product listings, size guidance, delivery and return options aimed at domestic and international customers.