Reviews Analysed
21
We Collect & Analyse Reviews
Leisure Lakes Bikes
Experiences & Reviews
Leisure Lakes Bikes is a UK-based retailer specialising in bicycles, cycling clothing, parts and accessories. The business operates an online shop alongside physical retail locations, listing branded products and arranging shipping and aftercare. Shoppers commonly evaluate delivery speed, in-store support and customer service when researching the company.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
18d
Overall Rating
4.7
Our Analysis
🎯
Service quality
Most reviewers report fast shipping, friendly staff and helpful aftercare; a small number describe order mistakes or poor service experiences.
Share
Strong
28%
💰
Value for money
Several reviews refer to competitive pricing, bargains and sale reductions, with shoppers noting reasonable prices for branded kit.
Share
Strong
9%
⚡
User experience
Customers describe a straightforward in‑store and online buying process and rapid responses; a minority report difficulties with returns or ordering.
Share
Strong
14%
🔧
Product quality
Product comments indicate items generally match descriptions, bikes arrive well packed and branded kit meets expectations; isolated cases cite incorrect models.
Share
Strong
9%
📞
Communication
Many reviews praise rapid email replies and proactive replacements, while a few note misleading messages or delivery/address errors.
Share
Mixed
11%
⭐
Overall experience
Overall impressions are largely positive, highlighting quick delivery, helpful staff and good stock, though some reviews detail specific failures.
Share
Strong
28%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Fox Mainframe MIPS MTB Helmet Black
"
I purchased a Fox Mainframe MIP MTB Helmet. The delivery was decent, but the customer service was atrocious. was given a smaller size than I had requested.
It's almost December 2021, and there's no online returns system or even a basic label included with the product.
I was told to write a note to include with the parcel and send it via Royal Mail at my own expense. honestly don't have the time or opportunity to travel to the post office, and having to pay for the inconvenience is just the cherry on top!
When competitors like CRC/Wiggle make ordering and returning so straightforward, we're left wondering why Leisure Lakes is still trapped in the Stone Age of e-commerce.
I'm not going to go through that again!
"
Alex Charlice
Collected.reviews
Dec 03, 2021
Featured for: Complaint about returns process and service
Excellent customer care
"Excellent customer care, when my order failed to turn up via the..."
Dj's Building & plumbing
Trustpilot
Sep 30, 2025
Featured for: Replacement after postal failure, prompt response
Excellent company to purchase from
"Excellent company to purchase from , only 4 stars this time as unfortunately my bike was delivered to an old invoice address from a previous order and..."
andy m
Trustpilot
Sep 30, 2025
Featured for: Delivery error resolved by manager
This is my go to shop for all my MTB…
"This is my go to shop for all my MTB needs. Great selection of stock both in store and online. Within the store thr staff are both helpful and knowled..."
Mr AJD
Trustpilot
Sep 30, 2025
Featured for: Comprehensive positive review: staff, stock, prices
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
J
JBdonkey
trustpilot.com
Sep 30, 2025
Incredible shop
An absolutely amazing purchase the whole shop overall provides everything you need i got a helme...
R
R.R.Z
trustpilot.com
Sep 30, 2025
Great service for great prices
Great service f...
c
customer
trustpilot.com
Sep 30, 2025
Just great!!
Just great!!! it’s like dealing with...
R
Robert
trustpilot.com
Sep 30, 2025
Just fantastic.
Just fantastic. If they have it and I need...
N
Neil W
trustpilot.com
Sep 30, 2025
Excellent service from friendly staff
Excellent service...
M
Mr AJD
trustpilot.com
Sep 30, 2025
This is my go to shop for all my MTB…
This is my go to shop for all my MTB needs. Great selection of stock both in store and online. Within the store thr staff are both helpful and knowled...
M
Matthew Spence
trustpilot.com
Sep 30, 2025
Fantastic customer service
Rapid response to emails, item de...
S
Stuart
trustpilot.com
Sep 30, 2025
Good service and quick delivery
Good service an...
M
Mama
trustpilot.com
Sep 30, 2025
Great item and customer care
Great item, received a good service and fab customer care, when id paid extra for my item to be delivered quic...
M
Mark Coton
trustpilot.com
Sep 30, 2025
Good price,swift delivery
...
W
WS
trustpilot.com
Sep 30, 2025
Really good customer service throughout…
Really good customer service throu...
M
Matthew
trustpilot.com
Sep 30, 2025
Good
Quick delivery, i...
D
Dj's Building & plumbing
trustpilot.com
Sep 30, 2025
Excellent customer care
Excellent customer care, when my order failed to turn up via the...
P
Paul
trustpilot.com
Sep 30, 2025
Super service from the team
...
C
Customer.
trustpilot.com
Sep 30, 2025
Poor service.
Sold an item, sent me an email saying they wanted to send a different variant of the model which was not true as they don’t exist. Notes they sold the...
R
Robin Stirling
trustpilot.com
Sep 30, 2025
Great deals
Great deals, prices and a prompt and accu...
D
DRM
trustpilot.com
Sep 30, 2025
Great attentive service.
...
a
andy m
trustpilot.com
Sep 30, 2025
Excellent company to purchase from
Excellent company to purchase from , only 4 stars this time as unfortunately my bike was delivered to an old invoice address from a previous order and...
R
Rich Green
trustpilot.com
Sep 30, 2025
Great service
Fast delivery, bargain p...
I
IanT
trustpilot.com
Sep 30, 2025
Friendly staff
Friendly, knowledgeable staff and a good selection...
Conclusion
Reviews show a clear pattern: most customers report fast shipping, helpful in‑store staff and responsive customer care. Several reviewers cite competitive pricing, sales and accurate product descriptions, and some note bikes arrive well packed. There are isolated, concrete problems: a 2021 complaint about a difficult returns process, a few cases of incorrect variants or address errors, and instances resolved by replacements or manager intervention. Prospective buyers should check the current returns and delivery terms, confirm order details before purchase and keep correspondence records to aid any post‑sale resolution.