Reviews describe fast deliveries and happy repeat buyers, but also frequent delivery and refund issues that remain unresolved. Product condition ranges from well-made and as described to used, dirty, or a poor fit. Many customers highlight competitive prices, while several one-issue complaints centre on returns and postage charges. Communication and after-sales support stand out as the most common weak spots.
Examples from available reviews (Nov 2021 – Mar 2026).
Item never delivered and no refund after seven weeks.
“Goalinn have not refunded my now over 7 weeks since I ordered the item”
Order delayed and company refused postage refund.
“Goalinn refuses to refund the extortionate £6.99 they charged for a watch strap.”
Boot arrived in perfect condition with quick delivery.
“The boot is in perfect condition and delivery is quick.”
Favourite site to order equipment for my football club.
“One of my favourite site to order stuff for my football club”
Several reviews mention late deliveries, missing parcels, and refunds that did not happen. Some customers describe strict return rules and say postage fees were not refunded. A smaller group reports on-time delivery and service that met expectations.
Many reviewers point to low prices and good value for sports gear. Others say extra costs, including postage and paid returns, cancel out the savings. Praise for pricing often sits next to complaints about not getting those fees back.
Some customers describe repeat orders and whole clubs buying through the site, suggesting loyalty. Others say delivery problems ruined plans and led to one-off negative experiences. Experiences range from an easy checkout to long back-and-forth disputes.
Some buyers say items arrived in perfect condition and feel well made. Others report products that arrived used, dirty, or that did not fit as expected. Positive and negative product experiences show up across different orders.
Communication problems come up repeatedly and form the biggest cluster of complaints. Customers describe support that does not reply, AI-only automated responses, and long waits for refunds or updates. A smaller number of reviews mention accurate listings and quick dispatch.
Ratings split sharply between very satisfied repeat buyers and reviewers stuck with unresolved service problems. Positive comments focus on speed, price, and fit, while low scores point to refunds and support failures. Overall, customer outcomes look clearly polarized.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Order arrived on time but trainers were used and dirty.
“The trainers inside had been laced and worn”
Item never delivered and no refund after seven weeks.
“Goalinn have not refunded my now over 7 weeks since I ordered the item”
Prompt delivery and a good quality product.
“Prompt delivery and good quality product.”
Two months later there is still no delivery and misleading communication.
“A scam website, DO NOT ORDER FROM THEM!”
Delivery was slow and the boots did not fit.
“does not fit predator boots so no good and in bin”
Favourite site to order equipment for my football club.
“One of my favourite site to order stuff for my football club”
Order delayed and company refused postage refund.
“Goalinn refuses to refund the extortionate £6.99 they charged for a watch strap.”
Boots arrived after the promised delivery window, missing Christmas.
“they arrived on December 26th. Thanks for ruining Christmas!”
Product details were accurate and dispatch was quick.
“correct details about the product and quick dispatch”
Quick delivery and great price; will use them again.
“Quick delivery and great price.”
Package delayed and only AI responses, no resolution offered.
“I just keep getting an AI assistant”
Returned goods but refund not received despite many emails.
“Despite numerous emails to this company, I still haven't received my refund”
No free exchanges; returns require paying shipping and delays.
“contacted customer service and was told we don't do exchange.”
Advertised immediate shipping but shipment delayed and unhelpful staff.
“it’s been 12 days.... Completely unwilling to help at all.”
Boot arrived in perfect condition with quick delivery.
“The boot is in perfect condition and delivery is quick.”
Positive experience; would buy from them again.
“would buy again”
Received confirmation, early delivery and product exactly as ordered.
“The package was scheduled to be delivered on the 25th of november but it already came on the 24th.”
Long delays, no tracking updates and no response from support.
“Non-existent customer support, inaccurate delivery estimates”
Shipment lost and refund offered only at higher replacement price.
“my shipment is lost”
Good products and prices with fast international shipping.
“Great products and prices, fast international shipping”
I've been looking for a jacket and this one fits and feels so amazing. Now I am the talk of my little town. People keep complimenting me and asking where they can buy it. I love it and it is soo cozy – the price was phenomenal! It's everything all in one – truly a great deal. This is my second round of Hummel promotional bench jackets. The quality of the fabric is very nice and so are the patches. It's great for the summer when you want to wear this alone or under a lightweight jacket. I've worn them in both ways but actually prefer to use it by itself since it's so airy. The fit is good although I could have gone one size smaller than I did because I wanted to wear layers underneath.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Goalinn runs an online shop selling sportswear, footwear, and related accessories. The site offers product pages, a shopping cart, and checkout for online orders. Shoppers can review sizing details, product descriptions, and site terms before buying. The company offers digital support channels and shipping options for web purchases.