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We Collect & Analyse Reviews

Electric Rider
Experiences & Reviews

Electric Rider is an online retailer specialising in electric two‑wheel vehicles such as e‑bikes, e‑scooters and mopeds, and related accessories. The site is used by customers to compare models, place orders and arrange delivery. Payment, warranty and fulfilment can vary by brand and model; prospective buyers should confirm stock, delivery lead times and payment protections before purchasing.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 38%
Latest Review 18d
Overall Rating
2.4

Our Analysis

🎯

Service quality

Many reviews report fulfilment and returns problems, delayed or missing refunds and inconsistent handling; a smaller group describe straightforward order fulfilment.

Share
21%
Weak
💰

Value for money

A few reviewers mention price versus quality: some praise competitive pricing, others say quality did not match the cost or advise buying locally.

Share
4%
Mixed
⚡

User experience

Several customers describe poor order updates, missed appointments and long waits; a set of users report positive buying and delivery experiences.

Share
22%
Weak
🔧

Product quality

Product reports are mixed but lean positive: multiple buyers praise bikes and scooters, while a minority report defects, motor or battery failures.

Share
9%
Strong
📞

Communication

Most complaints concern lack of replies to phone calls and emails, unclear delivery updates and slow or absent support; a minority commend helpful staff.

Share
21%
Weak
⭐

Overall experience

Overall impressions are divided: many reviewers describe frustrating, unresolved problems; several report smooth purchases and helpful post‑sale support.

Share
22%
Weak

View all 21 public customer reviews – filtered by relevance →

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

R
Rachel Mac
trustpilot.com Sep 30, 2025

I wrote this review back in June 2022 it…

I wrote this review back in June 2022, then again in July 2022 it was… I wrote this review back in June it was removed by trustpilot, unsure why as it...

D
David
trustpilot.com Sep 30, 2025

Company In Administration

Had to go through my bank for a refund. The company has gone into administration but are still taking orders that they won't fulfill. I contacted one...

M
Mike C
trustpilot.com Sep 30, 2025

DO NOT BUY FROM THIS COMPANY!!

DO NOT BUY FROM THIS COMPANY!! They are a scam and will take your money, not deliver and when you try phoning them it goes to a voicemail!! Will be s...

G
Georgina Smart
trustpilot.com Sep 30, 2025

E-Bike completely unusable within 4 weeks. Cannot get a response.

I bought a Basis Osprey folding bike from Electric Rider and it is now completely unusable within 4 weeks of use. First, the motor started cutting out...

J
Jason McKenna
trustpilot.com Sep 30, 2025

Do not shop here

I think the company has gone under but still taking peoples money. They no longer have any customer service or any way to co...

A
Alice Keswick
trustpilot.com Sep 30, 2025

Bike still hasn’t arrived 6 weeks later

I ordered an electric cargo bike (£3k) and one the electric rider team assured me delivery could be arranged on my husband’s birthday which was last F...

D
Dainis Lubans
trustpilot.com Sep 30, 2025

I placed my order more than one month…

I placed my order more than one month ago, but I didn't receive any further information or updates. They replied only once to my email, saying that or...

J
Jamie Heeds
trustpilot.com Sep 30, 2025

Cancelled my order with manufacturer…

Cancelled my order with manufacturer without telling me or being asked to do so. Customer service communication has been poor since placing...

W
Will
trustpilot.com Sep 30, 2025

Give me my money back please!!!!

Unfortunately the last month dealing with this company has been awful - the free returns process was far from simple. Whilst getting the bike delivere...

J
Jack Pailing
trustpilot.com Sep 30, 2025

Won't return our £3000

We ordered a bike that couldn't be delivered on time, despite promises that it could. We have now been owed our refund (£3000) for week...

M
Ms Antonella Massari
trustpilot.com Sep 30, 2025

If they treat you like this BEFORE a purchase, what are they like AFTER?

So, I approached the company, explaining that, as my arthritis and fibromyalgia advance, carrying my Raleigh Evo (20kg) up and down a flight of stairs...

e
ed chapman
trustpilot.com Sep 30, 2025

good experience

i ordered an mbm efunk move and it arrived undamaged with good customer service from the d...

M
Mr David Spencer
trustpilot.com Sep 30, 2025

Great Bike, Good Service, A little more care with bike and set up needed

Overall pleased now the bike has arrived - The Fantic is a very impressive bike. Plus points - Good price compared to competitors, Great bike, General...

J
John Ross
trustpilot.com Sep 30, 2025

Electric Rider Customer Care

I ordered from electric rider and was told drlivery within 2 weeks, having waited over 2 weeks for delivery I finally asked for a confirmed delivery d...

R
Rob
trustpilot.com Sep 30, 2025

Absolutely horrendous customer service

Absolutely horrendous customer service, don`t respond to emails, won`t talk to you over the phone. Placed an order 4 days ago and have no idea when I...

T
Terence Crago
trustpilot.com Sep 30, 2025

Eskuta sx250

The Eskuta sx250 is a great little bike. Built like a motorcycle, if handles just like a petrol-operated bike. I purchased from Electric Rider. Gila h...

M
Miss Eszter
trustpilot.com Sep 30, 2025

Amazing

Hello. The bike I bought perfect. And the delivery was fadt and easy. The staff are so friendly. Especially...

Q
Quinn Morgan
trustpilot.com Sep 30, 2025

So much better to get a escooter than a ebike

Got the escooter about a week ago and it's absolutely superb gets me into work in the morning only about 15mins to get there and to get home it's pret...

J
Jon T.
trustpilot.com Sep 30, 2025

Brilliant guidance

Brilliant guidance, purchase and service. No com...

A
Ayo W
trustpilot.com Sep 30, 2025

Absolutely the best purchasing…

Absolutely the best purchasing experience I’ve had online. Easy to choose, superb info and help, pl...

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Conclusion

Reviews show a clear divide: a number of customers received prompt delivery, clear guidance and ready‑to‑ride products, while many others report unresolved refunds, delivery failures and unresponsive support. Several complaints reference administration or order fulfilment issues and severe delays in refunds; other reviews single out named staff members for good service. If you are considering Electric Rider, confirm stock availability, documented delivery times and payment protection (card or bank guarantees) before paying. Keep records of all communications and prefer payment methods that allow chargebacks or disputes if fulfilment problems arise.