Reviews show a clear divide: a number of customers received prompt delivery, clear guidance and ready‑to‑ride products, while many others report unresolved refunds, delivery failures and unresponsive support. Several complaints reference administration or order fulfilment issues and severe delays in refunds; other reviews single out named staff members for good service. If you are considering Electric Rider, confirm stock availability, documented delivery times and payment protection (card or bank guarantees) before paying. Keep records of all communications and prefer payment methods that allow chargebacks or disputes if fulfilment problems arise.
Examples from available reviews (Nov 2021 – Feb 2026).
Company entered administration and failed to fulfil customer orders.
“The company has gone into administration but are still taking orders”
Customer reported abusive staff behaviour and lengthy refund delays.
“beware!!! do not buy, shop local”
Bike failed within weeks with motor and battery issues and no response.
“motor started cutting out whilst I was using it”
Outstanding online purchasing experience with express free delivery and ready-to-ride arrival.
“Absolutely the best purchasing experience I’ve had online.”
Many reviews report fulfilment and returns problems, delayed or missing refunds and inconsistent handling; a smaller group describe straightforward order fulfilment.
A few reviewers mention price versus quality: some praise competitive pricing, others say quality did not match the cost or advise buying locally.
Several customers describe poor order updates, missed appointments and long waits; a set of users report positive buying and delivery experiences.
Product reports are mixed but lean positive: multiple buyers praise bikes and scooters, while a minority report defects, motor or battery failures.
Most complaints concern lack of replies to phone calls and emails, unclear delivery updates and slow or absent support; a minority commend helpful staff.
Overall impressions are divided: many reviewers describe frustrating, unresolved problems; several report smooth purchases and helpful post‑sale support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Customer reported abusive staff behaviour and lengthy refund delays.
“beware!!! do not buy, shop local”
Company entered administration and failed to fulfil customer orders.
“The company has gone into administration but are still taking orders”
Reviewer alleges company took payment and failed to deliver goods.
“DO NOT BUY FROM THIS COMPANY!!”
Bike failed within weeks with motor and battery issues and no response.
“motor started cutting out whilst I was using it”
Company appears to have ceased operations yet still takes payments.
“They no longer have any customer service or any way to contact them”
Delivery promised for a specific date but never arrived and no replies.
“I am being completely ignored and fear that this is a scam.”
Order delayed over five weeks with no further updates or responses.
“it's 5 weeks already and they stopped responding to my emails and phone calls”
Manufacturer order cancelled without notification and customer service unresponsive.
“Cancelled my order with manufacturer without telling me”
Return acknowledged but refund delayed and customer service unresponsive.
“I'm now not getting any response from Greg or Sam on when I'll get my refund processed”
Company stopped replying and has not refunded a £3000 order.
“Electric Rider have stopped replying to emails or answering the phone.”
Scheduled call never occurred and company did not apologise or follow up.
“I am STILL WAITING! Nobody got in touch, called, or bothered to email since”
Bike arrived undamaged with good delivery and email support.
“it arrived undamaged with good customer service from the delivery driver.”
Pleased with bike quality and price, minor delivery and setup issues.
“The Fantic is a very impressive bike.”
Delivery delayed and refunds promised but not actioned, causing payment issues.
“it's no good saying we will send a refund and then not send it”
Customer experienced very poor communication and unclear delivery timeframe.
“Absolutely horrendous customer service, don`t respond to emails, won`t talk to you over the phone.”
Salesperson Gila provided excellent support throughout purchase and delivery.
“Gila handled everything for me from start of order to delivery.”
Bike perfect with fast delivery and very helpful staff, especially Gila.
“The bike I bought perfect. And the delivery was fadt and easy.”
Escooter performs well and climbs hills, with no problems so far.
“it's absolutely superb”
Customer praised guidance, purchase and service with no complaints.
“Brilliant guidance, purchase and service.”
Outstanding online purchasing experience with express free delivery and ready-to-ride arrival.
“Absolutely the best purchasing experience I’ve had online.”
Poor Services!!
I ordered 2 Electric moped scooters from Electric Rider’s company. it took 4 weeks to get to my home in Canada. Their customer service was a nightmare to deal with. I asked for a full refund and they said no, I asked them to pay to ship back and they said no. I only received one bike . They wouldn't give me a number to talk to a supervisor or manager
They wanted me to ship the bike back at my cost which would have been over $500.+. After fighting with them for over a week I finally got my money back for the Scouter that was never sent.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Electric Rider is an online retailer specialising in electric two‑wheel vehicles such as e‑bikes, e‑scooters and mopeds, and related accessories. The site is used by customers to compare models, place orders and arrange delivery. Payment, warranty and fulfilment can vary by brand and model; prospective buyers should confirm stock, delivery lead times and payment protections before purchasing.