Customer feedback splits sharply between quick, helpful sales support and ongoing fulfilment problems. Several reviews mention payments taken, refunds delayed or not returned, and repeated attempts to make contact with no reply. Others highlight specific staff members and fast delivery, with bikes arriving ready to ride. Product experiences range from strong, reliable performance to early motor and battery failures.
Examples from available reviews (Nov 2021 – Mar 2026).
Company entered administration and failed to fulfil customer orders.
“The company has gone into administration but are still taking orders”
Company stopped replying and has not refunded a £3000 order.
“Electric Rider have stopped replying to emails or answering the phone.”
Salesperson Gila provided excellent support throughout purchase and delivery.
“Gila handled everything for me from start of order to delivery.”
Bike failed within weeks with motor and battery issues and no response.
“motor started cutting out whilst I was using it”
Many reviews describe payments being taken while orders were not completed, followed by long waits for refunds. Positive comments often credit specific employees for handling orders and delivery smoothly. The negative service stories are repeated and tightly clustered across multiple reviews.
Some buyers say they received a high-quality bike at a good price with quick delivery. Others report losing money or being left uncertain when refunds did not arrive or orders were never fulfilled. Value views split sharply depending on whether the order was completed and supported.
Several customers report quick, damage-free delivery, with bikes arriving ready to ride. Other reviews mention missed scheduled calls, manufacturer orders being cancelled, and long delivery delays without follow-up. Experiences hinge mainly on handover and how responsive the company stays after the sale.
Some riders praise performance and hill-climbing. Others report motors cutting out and battery faults within weeks, with no fix in the end. Reviews include both strong performance feedback and early failure reports.
Many reviews mention emails going unanswered, calls ignored, and orders cancelled without notice. A few describe clear, helpful updates from specific staff members or delivery personnel. Overall, most accounts point to weak or missing contact after purchase.
Reviews show a stark split between smooth purchases helped by named staff and cases where bikes never arrived and refunds were not processed. Positive service and strong product performance appear together, while fulfilment and communication problems group into a separate negative pattern. The result is a highly polarised buyer experience.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Customer reported abusive staff behaviour and lengthy refund delays.
“beware!!! do not buy, shop local”
Company entered administration and failed to fulfil customer orders.
“The company has gone into administration but are still taking orders”
Reviewer alleges company took payment and failed to deliver goods.
“DO NOT BUY FROM THIS COMPANY!!”
Bike failed within weeks with motor and battery issues and no response.
“motor started cutting out whilst I was using it”
Company appears to have ceased operations yet still takes payments.
“They no longer have any customer service or any way to contact them”
Delivery promised for a specific date but never arrived and no replies.
“I am being completely ignored and fear that this is a scam.”
Order delayed over five weeks with no further updates or responses.
“it's 5 weeks already and they stopped responding to my emails and phone calls”
Manufacturer order cancelled without notification and customer service unresponsive.
“Cancelled my order with manufacturer without telling me”
Return acknowledged but refund delayed and customer service unresponsive.
“I'm now not getting any response from Greg or Sam on when I'll get my refund processed”
Company stopped replying and has not refunded a £3000 order.
“Electric Rider have stopped replying to emails or answering the phone.”
Scheduled call never occurred and company did not apologise or follow up.
“I am STILL WAITING! Nobody got in touch, called, or bothered to email since”
Bike arrived undamaged with good delivery and email support.
“it arrived undamaged with good customer service from the delivery driver.”
Pleased with bike quality and price, minor delivery and setup issues.
“The Fantic is a very impressive bike.”
Delivery delayed and refunds promised but not actioned, causing payment issues.
“it's no good saying we will send a refund and then not send it”
Customer experienced very poor communication and unclear delivery timeframe.
“Absolutely horrendous customer service, don`t respond to emails, won`t talk to you over the phone.”
Salesperson Gila provided excellent support throughout purchase and delivery.
“Gila handled everything for me from start of order to delivery.”
Bike perfect with fast delivery and very helpful staff, especially Gila.
“The bike I bought perfect. And the delivery was fadt and easy.”
Escooter performs well and climbs hills, with no problems so far.
“it's absolutely superb”
Customer praised guidance, purchase and service with no complaints.
“Brilliant guidance, purchase and service.”
Outstanding online purchasing experience with express free delivery and ready-to-ride arrival.
“Absolutely the best purchasing experience I’ve had online.”
Poor Services!!
I ordered 2 Electric moped scooters from Electric Rider’s company. it took 4 weeks to get to my home in Canada. Their customer service was a nightmare to deal with. I asked for a full refund and they said no, I asked them to pay to ship back and they said no. I only received one bike . They wouldn't give me a number to talk to a supervisor or manager
They wanted me to ship the bike back at my cost which would have been over $500.+. After fighting with them for over a week I finally got my money back for the Scouter that was never sent.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Electric Rider sells electric bikes and e-scooters through an online shop and a physical showroom. Product pages list details such as motor power, battery capacity, and estimated range. The store also offers accessories and spare parts, including chargers, helmets, and replacement components. Customers can buy through online checkout and choose delivery options. Support is usually available by phone and email for orders and after-sales help.