Reviewers largely praise CycleStore for low prices, fast shipping, and helpful staff. Many customers describe an easy ordering process and quick refunds. A small number raise serious concerns about return costs, product authenticity, and missing confirmation emails. These complaints sit alongside a high volume of five-star reviews.
Examples from available reviews (Aug 2017 – Mar 2026).
Consistently great price and great service.
“Great price and great service as always”
Prompt arrival, good value, and helpful phone support about sizes.
“Amazing value and most helpful when I phoned to enquire about other sizes.”
Prompt refund but rude staff and suspect counterfeit, faulty shorts.
“I believe they sell genuine stock in the shop, but they're warehouse online stock is copy stock.”
Customers must return faulty orders and cover postage themselves.
“If there is something with the order you have to sent it back, covering the postage cost yourself!”
Most reviewers say orders arrive quickly and staff respond promptly. Many mention next-day delivery, well-protected packaging, and refunds processed on time. A smaller group reports stock delays or less helpful service.
Customers often point to competitive prices, sales, and occasional discounts as key reasons to buy. Several mention bundles and promotions that made purchases feel better value. Praise for pricing comes up across different product types.
Many shoppers find the site easy to use and checkout straightforward. Reviews often note fast delivery after ordering. A few say the website could use an update.
Most feedback says products meet expectations and arrive in good condition. A few isolated comments mention defects, missing padding, and one reviewer alleging suspicious non-genuine stock. These quality issues appear far less often than positive remarks.
Reviews often highlight clear, helpful communication when dealing with order problems or sales questions. A few mention missing confirmation emails, and one or two describe rude interactions. One review specifically says customers had to pay return postage themselves.
Overall feedback is strongly positive, with many repeat buyers and recommendations. A handful of low ratings focus on the returns policy and product authenticity, creating a stark contrast in experiences. That split leads to clear polarization in the reviews.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (5) · Reviews (1) · Quotes shortened · As of: March 2026
Consistently great price and great service.
“Great price and great service as always”
Excellent price and swift delivery, reviewer thankful.
“Excellent price. Swift delivery.”
Good quality product at a reasonable price, delivered next day.
“Good quality product at a reasonable price, delivered the following day 👍”
Reviewer pleased with the item and its price.
“Great item and price.”
Order arrived on time, was well packaged, and product works well.
“well packaged and product works well.”
Customer service was very helpful and investigated a query quickly.
“Fast delivery and very helpful customer service.”
Reviewer reports service was speedy and accurate.
“Speedy and accurate service”
Products, price and service were all reported as good.
“Good products, good price, good service”
Item arrived quickly and was on sale, making reviewer happy.
“Arrived quickly and I got the helmet on sale so very happy!”
Footbeds arrived quickly and met the reviewer's needs.
“I ordered some footbeds which arrived quickly and we're exactly what I needed”
Reviewer said the purchase was fine.
“It was fine!”
Well priced jacket arrived next day; phone queries were answered promptly.
“phone was answered straightaway and query answered with no problem !”
Reviewer reported they received good service.
“Good service”
Great service and helmet, which made a perfect present.
“Perfect present for my grandson.”
Lights were easy to fit, small but bright according to reviewer.
“great lights easy to fit nice an smsll but bright”
Service was excellent, fast and efficient; reviewer would use again.
“Excellent fast efficient service.”
Product had great price, with super quick delivery and good packaging.
“super quick delivery and well packaged.”
Jacket and gloves arrived promptly and kept reviewer warm and dry.
“arrived promptly and are very good quality!”
Reviewer praised the value and the service.
“Great value, great service”
Order was easy and arrived in plenty of time for a birthday present.
“Easy to order & arrived in plenty of time.”
Fast delivery during busy season, competitive price and good follow-up.
“Fast delivery (at a busy time of year), competitive price, good follow-up.”
Reviewer described the service as great.
“great service”
Sales contacted reviewer quickly, arranged an alternative which arrived and impressed.
“The sales team are amazing.”
Great prices and quick delivery reported by reviewer.
“Great prices and quick delivery.”
Great price and quick delivery; reviewer would recommend and reuse.
“Great price , quick delivery would definitely recommend and use again.”
Great prices and quick shipping; reviewer recommends the shop.
“Great prices and quick shipping.”
Communication was great during an order problem; delivery was speedy and well packaged.
“Great communication when there was a problem with my order.”
Website needs updating but prices are excellent and delivery was speedy.
“Website could benefit from being updated.”
Website was easy to use and delivery was very quick.
“Website easy to use, delivery very quick”
Competitive prices and speedy delivery reported by reviewer.
“Competitive prices and speedy delivery.”
Product was in stock with quick delivery and pleasant service.
“in stock and quick delivery”
Good price and quick delivery.
“Good price and quick delivery”
Reviewer described the service as reliable.
“Reliable!!”
Great product at a wonderful price; perfect Christmas present.
“Great product and a wonderful price.”
Quick delivery, good price, and item as described.
“Quick delivery. Good price. As described”
Positive interaction; product and customer service were good.
“Great company to interact with, product and customer service good.”
Great stock, keen pricing and fast delivery even for large items.
“Great stock, very keen pricing and nest day delivery even for large items”
Easy ordering and prompt delivery; product not yet tested.
“Easy to order prompt delivery Christmas present so not yet tested”
Repeat purchases with easy ordering and rapid delivery; recommended.
“Always easy ordering and rapid delivery.”
Good price and prompt refund, but glove lacked expected palm padding.
“returned due to lack of palm padding especially on thumb side”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
CycleStore is an online retailer that specialises in cycling products and spare parts. Its website shows product specifications, size guides, and stock levels for bikes, components, and protective gear. Customers order through the online checkout and can reach support by phone or email. The company ships orders and handles refunds and returns through its customer service team.