Reviews Analysed
21
We Collect & Analyse Reviews
CycleStore
Experiences & Reviews
CycleStore is an online retailer specialising in bicycles, cycling clothing and components. The store operates an e-commerce site providing product listings, ordering, delivery and returns for consumers looking for bike hardware, apparel and accessories.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
13d
Overall Rating
4.7
Our Analysis
🎯
Service quality
Most reviewers report rapid order handling, fast delivery, helpful staff and smooth returns; occasional stock delays are referenced but do not dominate feedback.
Share
Strong
33%
💰
Value for money
Multiple reviews mention competitive pricing, discounts and good offers for tyres and accessories, with customers describing purchases as good value.
Share
Strong
15%
⚡
User experience
Customers describe a clear website, accurate product descriptions, easy ordering and a broad selection, citing those factors when returning to buy again.
Share
Strong
8%
🔧
Product quality
Items are generally received in good condition with accurate descriptions and comfortable fit reports; a small number of reviews note sizing or fit issues.
Share
Strong
15%
📞
Communication
Most feedback notes helpful phone contact, prompt confirmations and clear refund updates; a minority report missing confirmation emails needing attention.
Share
Strong
8%
⭐
Overall experience
Overall sentiment is positive: many reviewers express satisfaction, recommend the shop and indicate intent to purchase again based on delivery and service.
Share
Strong
20%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (February 2023 – September 2025).
Impressed with Cyclestore Quality & Service
"I recently purchased a mountain bike from CycleStore and I must say I am thoroughly impressed with the product. The online platform was user-friendly, allowing me to easily browse through their diverse range of bikes, cycling clothing and accessories. With top cycle brands like Specialized, Giant, Shimano, Oakley, Mavic among others on offer. Once I placed my order online it arrived sooner than expected which is always a plus! On unboxing the mountain bike everything that had been advertised was present as well as in great condition—no scratches or dents whatsoever. When taking my new cycle out for its first ride I certainly felt comfortable thanks to their array of Bike Accessories aimed at rider safety; Pearl Izumi tops off the biking experience by ensure maximum comfort coupled with Topeak adding class for that fantastic look! Overall if you're looking for a trustworthy source when getting go-to components then definitely give CycleStore's site a browse. Their customer service is beyond exemplary"
Rowan
Collected.reviews
Feb 15, 2023
Featured for: Detailed product, UX and service praise
Cyclestore 5 Star service,
"Quick confirmation of order and also delivery. My order was for Specialized road bike shoes which were competitive price but too tight so I..."
MR. RAY COPPINS
Trustpilot
Sep 30, 2025
Featured for: Shows refund handling and sizing issue
Good service but have issues with…
"Good service but have issues with email. I bought a jacket, it arrived very quickly. It didn't fit so I returned it and got a refund also very quickly..."
Daniel Wood
Trustpilot
Sep 30, 2025
Featured for: Explicit communication/email problem reported
Good quality merchandise
"Good quality item exactly what I was looking for...."
Margarett Lawton loop
Trustpilot
Sep 30, 2025
Featured for: Mentions quality, delivery and communication
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
J
Jamil Akhtar
trustpilot.com
Sep 30, 2025
Easy purchase, prompt delivery.
Item was unfortunately not for me but the delivery was prompt and refund was fast....
H
Honey Thomas
trustpilot.com
Sep 30, 2025
Excellent company
Excellent company. Great value and when we h...
C
Cd
trustpilot.com
Sep 30, 2025
Cycle helmet
...
C
CA
trustpilot.com
Sep 30, 2025
Quick and efficient delivery of the correct item
I received my order very swiftly and a "window" in the cardboard packaging of the it...
M
MR. RAY COPPINS
trustpilot.com
Sep 30, 2025
Cyclestore 5 Star service,
Quick confirmation of order and also delivery. My order was for Specialized road bike shoes which were competitive price but too tight so I...
J
John
trustpilot.com
Sep 30, 2025
Efficient service and rapid delivery
Efficient service...
A
Andy
trustpilot.com
Sep 30, 2025
Extremely helpful
Extremely helpful, great prices. Only snag, not Cyclestore's fault...
C
Christine Nutter
trustpilot.com
Sep 30, 2025
Easy to order and quick delivery.
Easy to order and quick delivery. £5...
S
Sean Byrne
trustpilot.com
Sep 30, 2025
Good selection of stuff
Good selection of stuff. Wort...
M
MARK
trustpilot.com
Sep 30, 2025
A fantastic service
A fantastic servic...
M
Martin Stitt
trustpilot.com
Sep 30, 2025
Bought two new tyres with free inner…
Bought two new tyres with free inner tubes thr...
D
Daniel Wood
trustpilot.com
Sep 30, 2025
Good service but have issues with…
Good service but have issues with email. I bought a jacket, it arrived very quickly. It didn't fit so I returned it and got a refund also very quickly...
s
steven
trustpilot.com
Sep 30, 2025
Great product at a reasonable price
Great product at a reasonable...
j
john
trustpilot.com
Sep 30, 2025
Good description of product
Good description of product, grea...
J
JOEL GLENNY
trustpilot.com
Sep 30, 2025
Product In stock
Product In stock. In my size. Com...
C
Catherine
trustpilot.com
Sep 30, 2025
Staff helpful. Good quality product
Staff very helpful with ordering advice. Good quality product...
M
Margarett Lawton loop
trustpilot.com
Sep 30, 2025
Good quality merchandise
Good quality item exactly what I was looking for....
M
Mrs B Etty
trustpilot.com
Sep 30, 2025
Very comfy well fitting helmet
Very comfy well fitting helmet,...
J
Jim Wood
trustpilot.com
Sep 30, 2025
Decent website with accurate…
Decent website with accurate descriptions and lots of choice. E...
E
ES.
trustpilot.com
Sep 30, 2025
Very prompt in arriving
Very prompt in arriving. Amazing value and most h...
Conclusion
Reviews indicate CycleStore consistently delivers orders quickly and handles returns and refunds efficiently. Customers frequently praise helpful staff and accurate product information, which supports repeat purchases. Several reviews highlight competitive pricing, discounts and good value on items such as tyres and accessories. A small number of customers report email confirmation issues or sizing problems; phone contact and the returns process are described as responsive. Prospective buyers seeking fast delivery, clear product descriptions and straightforward returns are likely to find CycleStore suitable.