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We Collect & Analyse Reviews

AA-Sports
Experiences & Reviews

AA-Sports is an online sports retailer that sells footwear, clothing and equipment through an e-commerce platform. Consumers commonly look for information on delivery speed, product condition, pricing and how the company handles returns and refunds when checking reviews.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 67%
Latest Review 18d
Overall Rating
3.6

Our Analysis

🎯

Service quality

Many reviewers report fast deliveries and quick exchanges, while a substantial group report problems with returns and delayed or missing refunds.

Share
31%
Mixed
💰

Value for money

Several reviews specifically praise low prices and perceived good value, with direct comparisons to other retailers and repeat purchases.

Share
8%
Strong
⚡

User experience

Some customers find the website easy to use with clear tracking; others describe site downtime or difficulty finding return information.

Share
6%
Mixed
🔧

Product quality

Most customers report items as described and satisfactory quality, but a minority note damaged items, incorrect orders or fit issues requiring returns.

Share
11%
Mixed
📞

Communication

Multiple reviews highlight poor or absent responses from the seller when contacting by email or social channels, especially for refunds and returns.

Share
11%
Weak
⭐

Overall experience

Overall impressions are split: many positive transactions and quick deliveries, but a noticeable number of unresolved return/refund experiences.

Share
33%
Mixed

View all 21 public customer reviews – filtered by relevance →

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

J
Joe Ashcroft
trustpilot.com Sep 30, 2025

These people rip you off

Bought a jacket through secret sales , arrived too big , so sent it back , beginning off feb, they received it next day , still waiting for refund , t...

A
Amy
trustpilot.com Sep 30, 2025

Communication is very poor from this…

Communication is very poor from this company and going off previous reviews I’m not the only one to experience this. Ever since I placed the order app...

K
Kelly Robinson
trustpilot.com Sep 30, 2025

Tried to contact through various emails…

Tried to contact through various emails social media have had no reply for ov...

L
Laura Downey
trustpilot.com Sep 30, 2025

Bought a pair of boots

Bought a pair of boots. They do not fit so tried to return but don't know where to. The website is down, I've tried t...

S
Satish Jung Thapa
trustpilot.com Sep 30, 2025

Poor response and returned product are…

Poor response and returned product a...

A
Annette Sharples
trustpilot.com Sep 30, 2025

Excellent speedy service.

...

C
C Vaughan
trustpilot.com Sep 30, 2025

Great price for a top

Great price for a top, cheaper than sports direct. A...

D
David Gatehouse
trustpilot.com Sep 30, 2025

No Response

Ordered 2 items and 1 was the incorrect item . Sent it back to the company and I’ve not had a replacement yet...

S
Stott
trustpilot.com Sep 30, 2025

Easy to use website

Easy to use website, tracking of item was e...

K
Kelly Hulme
trustpilot.com Sep 30, 2025

Never come don’t order

...

C
Charlotte
trustpilot.com Sep 30, 2025

Quick delivery item as described only…

Quick delivery item as described o...

A
Amy elliott
trustpilot.com Sep 30, 2025

Ordered and delivered within 2 days

Ordered and deliv...

P
Paul
trustpilot.com Sep 30, 2025

Great seller fast delivery

...

R
Robert Adam
trustpilot.com Sep 30, 2025

Highly Recommended!

I can honestly say that A&A Sports give a great 'Customer Experience' with a brilliant selection of i...

N
Nicholas Hackman
trustpilot.com Sep 30, 2025

Great service provided with my order

Great service provided with my...

R
Richard Lewis
trustpilot.com Sep 30, 2025

Great customer service.

...

N
Nigel John Edwards
trustpilot.com Sep 30, 2025

Very good product at amazing price and…

Very good product at amazing price...

M
Matt Severn
trustpilot.com Sep 30, 2025

Great service,will use again

...

T
Trevor Evans
trustpilot.com Sep 30, 2025

Very quick service product ordered womens England rugby top

Very quick service product ordered was womens England rugby top tad tight return...

J
Jesse Hopkins
trustpilot.com Sep 30, 2025

Love a&a sports and really good…

Love a&a sports and really good products at great price...

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Conclusion

Customer feedback for AA-Sports shows a mix of reliable quick deliveries and competitive pricing alongside recurring issues with returns and seller communication. Several reviewers praised fast shipping, easy tracking and items matching descriptions; others reported unanswered emails, website downtime and delayed or missing refunds after returns. If you plan to buy, note that many shoppers experienced good value and prompt delivery, but keep proof of postage for returns and expect possible delays in communication. Checking seller contact channels and return procedures before purchase may help reduce the risk of an unresolved return or refund.