Many reviewers like WeightWorld’s wide range, fast delivery, and vitamins they say work well. A large group describe late or missing orders and refunds that never get resolved. Several say emails go unanswered and the phone line is unreachable, while marketing emails keep coming. Repeated issues also include matcha grade disputes, damaged packaging, and unexpected import charges.
Examples from available reviews (Jan 2017 – Mar 2026).
Order delayed 55 days and tracking showed no items received, reviewer fears scam.
“55 days since I ordered.... being scammed...”
Reviewer says matcha is culinary grade sold as ceremonial and return costs incurred.
“Colour taste and everything is clearly culinary grade”
Wide product range, good packaging, reliable delivery and responsive customer service.
“Ordering is straightforward, and delivery is usually fast and reliable.”
Reviewer praised superb returns process and excellent communication from customer service.
“The process of returning this item has been superb.”
Delivery problems stand out: late shipments, missing parcels, and items sent to the wrong address. Many reviewers say refunds were delayed or not paid after orders were lost or incorrect. A smaller number report fast delivery and smooth, efficient returns.
Several reviewers highlight low prices and what they see as strong deals on vitamins and supplements. Others mention surprise import or carrier charges and argue over costs they say were refunded incorrectly. A smaller set report warranty refusals and extra UPS fees.
Many customers describe ordering as simple, with clear packaging and a wide product selection. Some point to site concerns such as unclear product weight limits and repeated identical reviews in different languages. A few decided not to place an order because of those issues.
Many positive reviews say the vitamins, minerals, and matcha are effective and good value. Others report culinary-grade matcha sold as ceremonial, dusty or torn capsules, fillers in supplements, and ingredients they suspect are synthetic. Several call for public third-party lab tests and raise contamination concerns.
Many customers say support does not reply, emails are ignored, and the phone line goes to voicemail. Several note that promotional emails continue even while order issues remain unresolved. A smaller group describe quick, clear updates during returns and helpful customer-service exchanges.
Reviews split sharply between high ratings for product quality and low ratings tied to delivery and support problems. Many five-star reviews describe good service, while many one-star reviews describe issues that were never fixed. Some reviewers point to these extremes when deciding whether to buy.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (18) · Quotes shortened · As of: March 2026
Item never arrived and the reviewer’s emails were ignored.
“Item never arrived and my emails are ignored.”
Order delayed 55 days and tracking showed no items received, reviewer fears scam.
“55 days since I ordered.... being scammed...”
Multiple despatches lost, refund requested and reviewer won't shop again.
“they said it was lost in the post”
Reviewer charged unexpected import fees and was refused refund for costs.
“my credit card was charged €33, corresponding to the import costs”
Returned item but received no response or refund from company.
“I’ve returned a vibration plate mid Jan and have not heard anything from the company regarding refunding me.”
Reviewer says matcha is culinary grade sold as ceremonial and return costs incurred.
“Colour taste and everything is clearly culinary grade”
Order not received and refund only offered after returning unopened product.
“Absolute scam. AVOID ‼️”
Order not delivered and company ignored customer emails while still sending sales emails.
“they continue to bombard me with their sales emails to purchase further products”
Order never arrived and reviewer disappointed with service.
“My order was never received.”
Delivery driver left package at wrong address and no refund received.
“Delivery driver put envelop by my door belong to another address ,take photo and run away”
Order delayed beyond two weeks and reviewer won't order again.
“It’s been two weeks since I placed my order and it still hasn’t been delivered”
Affiliate claims withheld payments, retaliation for criticism, and unresolved delivery issues.
“Very poor treatment of affiliates”
Product reviews appear to be filtered; poor or mediocre reviews not published.
“The product reviews are bogus.”
Supplements contained fillers and company refused local drop-off for return.
“they have fillers and bulking agents!”
Service was good but some supplements could be higher quality or more potent.
“Service was reasonably good, no issues with order itself and arrived as advertised.”
Ordering straightforward and missing item was promptly resolved by customer service.
“they sorted it out straight away”
Reviewer praises vitamins and minerals as trusted and affordable.
“Vitamins and minerals at their best”
Product weight capacity was lower than described and returning it seemed costly.
“it did not say within the description the weight capacity is 120kg”
Customer experienced rude service, slow refunds, and incorrect Amazon orders.
“She berated me and hung up on me”
Reviewer finds these the best vitamins, high-quality and fast delivery.
“These are the best vitamins I've taken.”
Wide product range, good packaging, reliable delivery and responsive customer service.
“Ordering is straightforward, and delivery is usually fast and reliable.”
Reviewer found synthetic ingredients and considered the multivitamin unhealthy.
“I was shocked to see that 3 of them are synthetic.”
Reviewer praised the products and their great prices.
“wonderful products and great prices”
Reviewer is happy about new product additions like organic matcha.
“So happy always new additions like my organic matcha ❤️❤️❤️”
Reviewer praised fast delivery and recommended the products.
“they try their best to deliver the orders very very fast.”
Ordering was smooth, delivery was timely, and customer support was prompt.
“The order process was smooth and quick, and the delivery arrived on time”
Reviewer likes the products and particularly the matcha.
“Good products, love their matcha”
Reviewer criticises lack of public third-party lab tests and suspects contamination.
“No third-party lab test is in public.”
Ordered supplements but shipment was delayed and support didn't reply.
“I wrote several emails to support, but never got any reply!”
Vitamins used daily improved the reviewer's daily life noticeably.
“Very good vitamins!”
Reviewer experienced refund errors, currency issues, and poor communication from support.
“They are honestly impossible to get through to.”
Reviewer praised excellent products and affordable prices.
“excellent products at affordable prices.”
Magnesium capsules were dusty and some capsules were torn.
“the plastic of some of the capsules was torn and ripped.”
Order went out of stock and refund was not processed, company sent urgent emails.
“not refunding my order!!!”
Reviewer is very happy with products, especially Organic Matcha ceremonial.
“I’m really happy with this products.”
Reviewer says the products are really great.
“Really great products!”
Reviewer received dull, culinary-grade matcha and couldn't get a refund.
“I emailed the company to request refund and no one responded to me.”
Reviewer praised superb returns process and excellent communication from customer service.
“The process of returning this item has been superb.”
Poor packaging caused broken bottle and injury; reviewer doubts product safety.
“resulting in me cutting my hand in the process (thanks)”
Reviewer unhappy with delivery service and lack of updates after several days.
“No update on the delivery and has been more then 4-5 days and still i havent received anything .”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
WeightWorld is a UK online retailer selling vitamins, minerals, supplements, and health foods. Its site lists weight-loss aids, matcha products, and dietary supplements on dedicated product pages. The company runs an e-commerce store with shipping options and a stated returns process. WeightWorld also lists customer-support routes, including email and phone contacts, on its website.