Customers often praise fast fulfilment and say the topical product helps with joint pain. Several shoppers mention quick replacements and straightforward online ordering. Clinical visits are mixed: some patients describe attentive urgent care, while others report long waits, rude front‑desk interactions, and missed diagnoses. A small number of accounts also mention inappropriate phone calls and a clinician title being presented inaccurately.
Examples from available reviews (Dec 2021 – Feb 2026).
Product eased pain quickly and ordering and delivery were prompt.
“Good product works well for easing pain quickly.”
Provider failed to diagnose infection; reviewer required emergency antibiotics.
“They say it's not pneumonia, deal with it.”
Company phoned vulnerable 88-year-old despite removal request, using pushy tactics.
“Unscrupulous, unprincipled preying on my vulnerable 88-year old Aunt.”
Staff responded immediately and provided attentive care for breathing distress.
“I was immediately addressed, taken back and cared for attentively”
Many reviewers highlight fast delivery and reliable fulfilment, including next‑day arrivals and quick replacements for missing items. Complaints focus on deliveries that miss promised dates or arrive late, plus a few orders that never show up. In person, service ranges from smooth check‑ins to long waits and staff described as rude.
Many reviewers call the products reasonably priced and say the pain relief makes them worth the cost. A small number allege overcharging or refused refunds, but these comments are rare. When value comes up, reviewers usually link it to how well the product works rather than to promotions.
Several customers describe the online experience as fast and easy, and some mention better website navigation and scheduling. In‑person visits split sharply: some report short waits and efficient urgent care, while others point to paperwork mistakes and long lobby waits. Positive notes about scheduling and shorter waits show up often among customers comfortable using the online tools.
Reviews of the topical gel frequently mention quick pain relief, improved mobility, and no stickiness or odour. Less often, users say relief is limited or short‑lived for issues such as hip osteoarthritis. Reviewers also credit the company for sturdy, well‑packaged products.
People who received their orders often praise clear, timely updates from purchase to delivery. Several complaints about clinical and front‑desk interactions mention staff rudeness, raised voices, and abrupt directions. A few reports describe unsolicited calls to vulnerable relatives and one case of a clinician presenting an inaccurate title.
Reviews stay consistently positive about online buying and product results. Clinical feedback varies much more, from immediate, attentive care to serious concerns about diagnosis and staff behaviour. Overall, product sales and delivery perform strongly, while the in‑clinic experience remains inconsistent.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · yelp.com (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Staff generally nice, but clinician misrepresented title and raised her voice.
“called herself a doctor and was not, but in actuality a PA.”
Fantastic service with quick delivery; Arthro gel helps arthritis.
“Service is fantastic great deals always comes within a couple of days of ordering”
Reviewer satisfied with delivery and product.
“Satisfaction with delivery and product.”
Order arrived within two days, well packed; product not yet reviewed.
“Received within the two days , as promised .”
Paid extra for next-day delivery but parcel arrived later, felt cheated.
“I feel a little cheated that i paid extra for next day delivery”
Products help and service is first class.
“The products do help and the service is first class”
Front desk professional; waited about 25 minutes before doctor arrived.
“the front desk was very nice and professional”
One staff member appeared distracted and reviewer was forgotten.
“one working the other playing on here phone.”
Product is good quality, reasonably priced, and well packaged.
“product is of good quality and reasonably priced”
Updated website is quick and easy; service and delivery excellent.
“find it quick and easy to select products and place an order.”
Reduced rating due to slow DHL delivery, otherwise pleased with purchase.
“Dropped a star due to DHL slow delivery.”
Extremely fast delivery service, reviewer thankful.
“Extreamely fast delivery service.”
Long-term customer finds company informative and helpful.
“Have been dealing with Tower Health for quite a long time and have always found them to be very informative and very helpful.”
Delivery was quick. I use this product regularly.
“Delivery was quick. I use this product regularly.”
Sciatix knee pad helped sciatica, considered worth the cost.
“Well worth the cost.”
Reviewer hasn't received their order yet.
“Haven’t received it.”
Excellent service and value; awaiting product arrival for review.
“Excellent service and value for money, let’s hope the product is as good when it arrives”
Next-day delivery promise unmet; order not yet received.
“Not received order yet,it was next day delivery”
Quick delivery and products perform as described.
“Great company to order from quick delivery and products do what they say”
Website is excellent and delivery of products is very quick.
“Excellent website and very quick delivery of superb products.”
Reviewer asked to review before receiving goods; hasn't received them.
“YOU HAVE ASKED ME TO REVIEW BUT I HAVENT RECEIVED MY GOODS YET SO HOW CAN I”
Customer service replaced a missing delivery promptly; gel eased pain.
“they sent me another one and received it the next day.”
Arthrogel reduced pain from polymyalgia rhematica and sciatica considerably.
“it has helped with the pain considerably.”
Gel relieved knee pain enabling normal walking without smell or stickiness.
“This gel has changed my life.”
Problem with purchase was resolved immediately with a replacement.
“Had a problem with my purchase, was replaced immediately.”
Short use of gel reduced ache in legs and knees.
“it does take the ache away from my legs and knees.”
Product eased pain quickly and ordering and delivery were prompt.
“Good product works well for easing pain quickly.”
Quick delivery and product long-lasting, improving arthritic knee.
“Ordered Thursday received Friday, can't get better than this.”
Daily cooling gel reduced pain and restored mobility enabling cycling.
“Less pain more mobility”
Switched to non-sticky, odourless gel with good value and quick delivery.
“is not sticky when you rub it right in.”
Product eases knee pain daily and supports mobility.
“THE PRODUCT IS WONDERFUL .I CANNOT DO WITHOUT IT NOW”
Gel eases joint pain nearly immediately and maintains relief.
“Eases joint pain nearly right away”
Arthrogel relieved post-surgery discomfort, enabling continued activity.
“has helped me being able to keep working and active.”
Ordering and delivery communication was good; gel provided quick pain relief.
“communication from ordering to receiving good.”
No improvement yet for hip and knee osteoarthritis, but still hopeful.
“although it hasn't as yet helped my hip and knee osteoarthritis”
Gel works quickly and lasts, relieving severe knee arthritis.
“Arthrogel just works.”
Product eases osteoarthritis and nerve pain with instant relief.
“Use it twice a day bringing instant relief.”
Company phoned vulnerable 88-year-old despite removal request, using pushy tactics.
“Unscrupulous, unprincipled preying on my vulnerable 88-year old Aunt.”
Arthro gel helped both users; nightly use controls pain.
“Both my son and myself use arthro gel and both of us are pleased with the results.”
Product failed for hip osteoarthritis but company provided refund and tried alternatives.
“true to their word 90 days guarantee refund was given”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Tower Health provides clinical care and sells health‑related products. It runs clinical sites with clinicians and administrative staff. Patients can book appointments, get diagnostic services, and access support in outpatient settings. Tower Health also uses online channels for product sales and customer purchases. Public listings and company profiles commonly describe services such as urgent care, imaging, and patient administration as part of its operations.