Customers often praise fast fulfilment and say the topical product helps with joint pain. Several shoppers mention quick replacements and straightforward online ordering. Clinical visits are mixed: some patients describe attentive urgent care, while others report long waits, rude front‑desk interactions, and missed diagnoses. A small number of accounts also mention inappropriate phone calls and a clinician title being presented inaccurately.
Examples from available reviews (Dec 2021 – Feb 2026).
Product eased pain quickly and ordering and delivery were prompt.
“Good product works well for easing pain quickly.”
Provider failed to diagnose infection; reviewer required emergency antibiotics.
“They say it's not pneumonia, deal with it.”
Company phoned vulnerable 88-year-old despite removal request, using pushy tactics.
“Unscrupulous, unprincipled preying on my vulnerable 88-year old Aunt.”
Staff responded immediately and provided attentive care for breathing distress.
“I was immediately addressed, taken back and cared for attentively”
Many reviewers highlight fast delivery and reliable fulfilment, including next‑day arrivals and quick replacements for missing items. Complaints focus on deliveries that miss promised dates or arrive late, plus a few orders that never show up. In person, service ranges from smooth check‑ins to long waits and staff described as rude.
Many reviewers call the products reasonably priced and say the pain relief makes them worth the cost. A small number allege overcharging or refused refunds, but these comments are rare. When value comes up, reviewers usually link it to how well the product works rather than to promotions.
Several customers describe the online experience as fast and easy, and some mention better website navigation and scheduling. In‑person visits split sharply: some report short waits and efficient urgent care, while others point to paperwork mistakes and long lobby waits. Positive notes about scheduling and shorter waits show up often among customers comfortable using the online tools.
Reviews of the topical gel frequently mention quick pain relief, improved mobility, and no stickiness or odour. Less often, users say relief is limited or short‑lived for issues such as hip osteoarthritis. Reviewers also credit the company for sturdy, well‑packaged products.
People who received their orders often praise clear, timely updates from purchase to delivery. Several complaints about clinical and front‑desk interactions mention staff rudeness, raised voices, and abrupt directions. A few reports describe unsolicited calls to vulnerable relatives and one case of a clinician presenting an inaccurate title.
Reviews stay consistently positive about online buying and product results. Clinical feedback varies much more, from immediate, attentive care to serious concerns about diagnosis and staff behaviour. Overall, product sales and delivery perform strongly, while the in‑clinic experience remains inconsistent.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · yelp.com (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Relief for hips is short-lived but somewhat beneficial.
“relief is short lived for my hips but better than nothing”
Cooling gel relieves achey knees quickly; ordering and delivery were easy.
“ArthroGel really helps with my occasional achey knees”
Using a natural product protects the reviewer's stomach.
“Using a natural product means my stomach is protected.”
Scheduling and online paperwork reduced waiting time; staff friendly and effective.
“Was able to schedule my arrival rather than just walk-in which reduced waiting time.”
Errors with checking-in and birth date raised concerns during x-ray visit.
“First red flag.”
Appointment time not honoured; long waiting despite staff being nice.
“I'm still waiting in the lobby.”
Returned patient happy with Sunday urgent care availability and care.
“I was very happy I came back.”
Efficient, helpful and kind care; afternoon visits less crowded.
“They were very efficient, helpful and kind.”
Provider failed to diagnose infection; reviewer required emergency antibiotics.
“They say it's not pneumonia, deal with it.”
Customer complains Tower Health overcharges and refuses to issue refunds.
“They overcharge and do not refund”
Reviewer experienced rude staff and was unhappy with the service.
“Very rude staff, front desk and triage”
PA listened, ordered an x-ray, and found the rib fracture.
“It turns out I did have a fracture of my rib”
Staff responded immediately and provided attentive care for breathing distress.
“I was immediately addressed, taken back and cared for attentively”
Reviewer reports no examination and an incorrect misdiagnosis of a broken knee.
“nobody even examined me however they managed to misdiagnosed me with a broken knee”
Reviewer complains about a rude front desk worker and horrendous wait times.
“Wait time is horrendous”
Reviewer experienced friendly staff and minimal waiting time.
“I waited no more then 5 minutes to be seen”
Reviewer was barked at by a staff member and found service awful.
“SIGN THE CLIPBOARD AND SIT DOWN”
Reviewer finds staff efficient, effective, and consistently helpful.
“They are efficient, effective and the staff is always helpful and nice.”
Reviewer says the doctor provided truly awful care for severe shingles.
“The doctor my 81 year old Mother saw was truly awful.”
My order (treatment for my son's watery eye) and the difficulties I was having placing it were addressed by email, and your managing director took the time to call me as soon as he received the email and resolve my issues on the spot, which I considered to be excellent service for which I am grateful.
As a result of being able to obtain his therapies, my son's eyes are now in excellent condition.
I can personally attest to the fact that Tower Health Services has a high level of expertise in all of its areas of operation.
Thank you very much; I would have no hesitation in recommending you.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Tower Health provides clinical care and sells health‑related products. It runs clinical sites with clinicians and administrative staff. Patients can book appointments, get diagnostic services, and access support in outpatient settings. Tower Health also uses online channels for product sales and customer purchases. Public listings and company profiles commonly describe services such as urgent care, imaging, and patient administration as part of its operations.