Reviews Analysed
21
We Collect & Analyse Reviews
SimplySupplements
Experiences & Reviews
SimplySupplements is a UK-based online retailer specialising in vitamins, minerals and dietary supplements sold direct to consumers. The company offers single-ingredient and multi-ingredient formulations through its ecommerce site and a subscribe-and-save option. Customers can order by the website and contact the business by phone or email for support. Information seekers typically look for product descriptions, tablet form/size, pricing and delivery options when researching SimplySupplements.
Overview & Key Metrics
Positive Sentiment
48%
Latest Review
16d
Overall Rating
2.7
Our Analysis
🎯
Service quality
Mixed fulfilment feedback: several reviewers praise fast despatch and helpful refunds, while others report courier failures, damaged parcels and problems with unexpected or repeat dispatches.
Share
Mixed
20%
💰
Value for money
Price and value are often cited positively: multiple reviewers mention competitive pricing and perceived good value, though this is based on relatively few comments.
Share
Mixed
6%
⚡
User experience
Site and subscription controls receive criticism: some customers find ordering easy, but others report a difficult checkout and limited online controls to pause or change subscriptions.
Share
Weak
5%
🔧
Product quality
Product reports vary: there are accounts of effective supplements and no side effects, but frequent complaints about oversized, hard-to-swallow tablets, taste issues and occasional faulty batches.
Share
Mixed
25%
📞
Communication
Communication is inconsistent: some reviews praise prompt, helpful phone support and proactive refunds, while others mention ignored calls, generic email replies and lack of dispatch notifications.
Share
Weak
12%
⭐
Overall experience
Overall impressions are mixed: many long-term customers recommend the company for price and service, while others report delivery, product or support problems leading them to stop buying.
Share
Mixed
32%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Faulty tablets & poor customer service
"I have been a customer of Simply Supplements since 2009 when my doctor prescribed glucosamine for joint pain. Last November (2024) I bought 2 lots of..."
Elizabeth Devery
Trustpilot
Sep 30, 2025
Featured for: Shows faulty product and poor replies
Use a different courier
"I have just returned from holiday to find my supplements in a very weather-beaten package on our doorstep. Once again, Evri have complete..."
Nigel Pollard
Trustpilot
Sep 30, 2025
Featured for: Courier failure and delivery damage
Excellent company
"Excellent company Easy ordering Quick despatc..."
Chris
Trustpilot
Sep 30, 2025
Featured for: Positive: fast delivery, competitive price
I'm a regular purchaser of glucosamine…
"I'm a regular purchaser of glucosamine sulphate from SS & I decided to up the dose to max strength 1858. Unfortunately try as I may I can't swallow th..."
Jane Bryson
Trustpilot
Sep 30, 2025
Featured for: Product size issue, refund resolved
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
S
Steve Barnes
trustpilot.com
Sep 30, 2025
Products are ok BUT, delivery rubbish
Products are ok, but their insistence on using a third rate delivery service (Evri) who regular...
E
Elizabeth Devery
trustpilot.com
Sep 30, 2025
Faulty tablets & poor customer service
I have been a customer of Simply Supplements since 2009 when my doctor prescribed glucosamine for joint pain. Last November (2024) I bought 2 lots of...
E
EDDIE NICHOLSON
trustpilot.com
Sep 30, 2025
Not a trusted company
This company has supplied me with two bottles of Plant Sterols both with the information on the bottles ie manufacturer and expiry date rubbed out pho...
T
Terry Winnington
trustpilot.com
Sep 30, 2025
Horribly oversize tablets that stick in…
Horribly oversize tablets that stick in the thro...
H
Harry
trustpilot.com
Sep 30, 2025
Disappointed
Initially all good, products shipped quickly. Unfortunately the supplement didn't agree with me and I asked to return the unopened bottle, which they...
L
Leona
trustpilot.com
Sep 30, 2025
Would have given 5 stars
Would have given 5 stars, but some of their tablets are huge. Why do they have to be so big when c...
C
Customer
trustpilot.com
Sep 30, 2025
this must be the hardest site to make…
this must be the hardest site to make an order of...
I
Ian King
trustpilot.com
Sep 30, 2025
Order was fast and items as described…
Order was fast and items as described just need to see if they work...
J
Jane Bryson
trustpilot.com
Sep 30, 2025
I'm a regular purchaser of glucosamine…
I'm a regular purchaser of glucosamine sulphate from SS & I decided to up the dose to max strength 1858. Unfortunately try as I may I can't swallow th...
t
tRilOgY
trustpilot.com
Sep 30, 2025
uncomfortable to swallow
I've been a customer of SS for many years for their glucosamine supplement. It's the first time that I've purchased marine collagen 1500mg but I'm dis...
C
Chris
trustpilot.com
Sep 30, 2025
Excellent company
Excellent company Easy ordering Quick despatc...
K
Kevin Macdonald
trustpilot.com
Sep 30, 2025
Lack of compassion re my deceased Mums order
Used them for all mine and my Mum’s supplements for years. Found out the other day they had dispatched a subscribe and save order to my Mum’s house (s...
X
Xavier Tillingham
trustpilot.com
Sep 30, 2025
Unwanted order sent without a consent
Unwanted order sent without a consent! I didn't request or want my last orde...
D
David B
trustpilot.com
Sep 30, 2025
Has lowered my LDL
Always had high LDL until I started taking these. I take 2 per day (1.6g) alongside Activia spread (0.4g+), EVOO and a largely wholefood plan...
L
Leanne Liversedge
trustpilot.com
Sep 30, 2025
Recommend
Always use these for all our family supplements, even the dogs. Never h...
N
Nigel Pollard
trustpilot.com
Sep 30, 2025
Use a different courier
I have just returned from holiday to find my supplements in a very weather-beaten package on our doorstep. Once again, Evri have complete...
M
Mark Woodcock
trustpilot.com
Sep 30, 2025
worst product we have ever bought from…
worst product we have ever bought from simply supp...
g
g cunningham
trustpilot.com
Sep 30, 2025
did not request or want my last order…
did not request or want my last order but was told its in the post COMPLETE rip off . wh...
M
Miss Anne Wilkins
trustpilot.com
Sep 30, 2025
Gentle Vitamin C 1000mg Capsules are…
Gentle Vitamin C 1000mg Capsules are excellent and I would stro...
S
Steve Rowe
trustpilot.com
Sep 30, 2025
Old Fashioned Excellent Customer Service
I found simply supplements when searching the internet for L-Lysine supplement for my cats 3 years ago. Turned out to be much cheaper than the few oth...
Conclusion
Reviews of SimplySupplements show a mix of consistent strengths and recurring issues. Positives include competitive pricing, reports of effective products for some users, quick despatch and examples of helpful phone-based customer service. Recurring concerns include courier performance (several mentions of Evri), tablet size and swallowability, occasional reports of faulty batches and inconsistent email responses or refund delays. If you are considering ordering, check product form/size descriptions, monitor subscription dispatch notices and consider contacting the company by phone for subscription changes or refund queries.