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SimplySupplements
Reviews & Experiences

Reviews of SimplySupplements show a mix of consistent strengths and recurring issues. Positives include competitive pricing, reports of effective products for some users, quick despatch and examples of helpful phone-based customer service. Recurring concerns include courier performance (several mentions of Evri), tablet size and swallowability, occasional reports of faulty batches and inconsistent email responses or refund delays. If you are considering ordering, check product form/size descriptions, monitor subscription dispatch notices and consider contacting the company by phone for subscription changes or refund queries.

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Overview & Key Metrics

Review count
21
Sources
trustpilot.com, Collected.reviews
Last updated
October 2025

What reviewers often mention

🎯

Service quality

Mixed fulfilment feedback: several reviewers praise fast despatch and helpful refunds, while others report courier failures, damaged parcels and problems with unexpected or repeat dispatches.

💰

Value for money

Price and value are often cited positively: multiple reviewers mention competitive pricing and perceived good value, though this is based on relatively few comments.

⚡

User experience

Site and subscription controls receive criticism: some customers find ordering easy, but others report a difficult checkout and limited online controls to pause or change subscriptions.

🔧

Product quality

Product reports vary: there are accounts of effective supplements and no side effects, but frequent complaints about oversized, hard-to-swallow tablets, taste issues and occasional faulty batches.

📞

Communication

Communication is inconsistent: some reviews praise prompt, helpful phone support and proactive refunds, while others mention ignored calls, generic email replies and lack of dispatch notifications.

⭐

Overall experience

Overall impressions are mixed: many long-term customers recommend the company for price and service, while others report delivery, product or support problems leading them to stop buying.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

S
Steve Barnes
trustpilot.com Sep 30, 2025

Products are ok, but their insistence on using a third rate delivery service (Evri) who regular...

E
Elizabeth Devery
trustpilot.com Sep 30, 2025

Faulty tablets & poor customer service - I have been a customer of Simply Supplements since 2009 when my doctor prescribed glucosamine for joint pain. Last November (2024) I bought 2 lots of...

E
EDDIE NICHOLSON
trustpilot.com Sep 30, 2025

Not a trusted company - This company has supplied me with two bottles of Plant Sterols both with the information on the bottles ie manufacturer and expiry date rubbed out pho...

T
Terry Winnington
trustpilot.com Sep 30, 2025

Horribly oversize tablets that stick in the thro...

H
Harry
trustpilot.com Sep 30, 2025

Disappointed - Initially all good, products shipped quickly. Unfortunately the supplement didn't agree with me and I asked to return the unopened bottle, which they...

L
Leona
trustpilot.com Sep 30, 2025

Would have given 5 stars, but some of their tablets are huge. Why do they have to be so big when c...

C
Customer
trustpilot.com Sep 30, 2025

this must be the hardest site to make an order of...

I
Ian King
trustpilot.com Sep 30, 2025

Order was fast and items as described just need to see if they work...

J
Jane Bryson
trustpilot.com Sep 30, 2025

I'm a regular purchaser of glucosamine sulphate from SS & I decided to up the dose to max strength 1858. Unfortunately try as I may I can't swallow th...

t
tRilOgY
trustpilot.com Sep 30, 2025

uncomfortable to swallow - I've been a customer of SS for many years for their glucosamine supplement. It's the first time that I've purchased marine collagen 1500mg but I'm dis...

C
Chris
trustpilot.com Sep 30, 2025

Excellent company Easy ordering Quick despatc...

K
Kevin Macdonald
trustpilot.com Sep 30, 2025

Lack of compassion re my deceased Mums order - Used them for all mine and my Mum’s supplements for years. Found out the other day they had dispatched a subscribe and save order to my Mum’s house (s...

X
Xavier Tillingham
trustpilot.com Sep 30, 2025

Unwanted order sent without a consent! I didn't request or want my last orde...

D
David B
trustpilot.com Sep 30, 2025

Has lowered my LDL - Always had high LDL until I started taking these. I take 2 per day (1.6g) alongside Activia spread (0.4g+), EVOO and a largely wholefood plan...

L
Leanne Liversedge
trustpilot.com Sep 30, 2025

Recommend - Always use these for all our family supplements, even the dogs. Never h...

N
Nigel Pollard
trustpilot.com Sep 30, 2025

Use a different courier - I have just returned from holiday to find my supplements in a very weather-beaten package on our doorstep. Once again, Evri have complete...

M
Mark Woodcock
trustpilot.com Sep 30, 2025

worst product we have ever bought from simply supp...

g
g cunningham
trustpilot.com Sep 30, 2025

did not request or want my last order but was told its in the post COMPLETE rip off . wh...

M
Miss Anne Wilkins
trustpilot.com Sep 30, 2025

Gentle Vitamin C 1000mg Capsules are excellent and I would stro...

S
Steve Rowe
trustpilot.com Sep 30, 2025

Old Fashioned Excellent Customer Service - I found simply supplements when searching the internet for L-Lysine supplement for my cats 3 years ago. Turned out to be much cheaper than the few oth...

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Sources and methodology

This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.

About SimplySupplements

SimplySupplements is a UK-based online retailer specialising in vitamins, minerals and dietary supplements sold direct to consumers. The company offers single-ingredient and multi-ingredient formulations through its ecommerce site and a subscribe-and-save option. Customers can order by the website and contact the business by phone or email for support. Information seekers typically look for product descriptions, tablet form/size, pricing and delivery options when researching SimplySupplements.