Customers often praise low prices, fast turnaround, and certain supplements that brought noticeable results. Many reviews also mention excellent, quick phone support from named staff. Complaints repeatedly focus on courier problems, unrequested subscription deliveries, and slow refunds. Several users struggle to swallow large tablets, and a few raise safety or quality concerns such as short expiry dates and added ingredients.
Examples from available reviews (May 2017 – Feb 2026).
Easy ordering, quick despatch and competitive pricing.
“Easy ordering Quick despatch and delivery Competitive price As described”
Company good but couriers failed leading to non-delivery.
“Great company. Sadly let down by their couriers; outcome is the same though- products not arrived.”
Received items with very short use-by dates and poor complaint handling.
“received my order very short expiration dates on the Cranberry tablets”
Tablets are oversized, uncoated and stick in the throat.
“Horribly oversize tablets that stick in the throat.”
Several reviews applaud fast phone pick-up and helpful staff who sort problems out. Others describe delivery failures, missing parcels, and courier errors that needed follow-up. Some customers report unwanted subscription deliveries and trouble cancelling, which led to extra charges.
Many reviewers point to competitive prices, discounts, and overall affordability as key reasons to buy. Some also highlight low prices paired with fast delivery. A smaller group mentions price rises, limited stock, and discounted items with short expiry dates, which reduced the sense of value.
Large tablets that are hard to swallow come up repeatedly as a usability issue. A few reviewers mention website problems such as crashes and a difficult ordering process. Others found ordering straightforward and despatch quick when the website and delivery worked smoothly.
Several reviews credit specific products with clear effects, including better energy and improved cholesterol markers. Others raise safety or quality issues, including allergic or adverse reactions, visible additives, expiry details rubbed off, and items arriving damaged. A short shelf-life on discounted batches appears in a smaller but noticeable set of comments.
Many customers describe clear, proactive support updates and follow-up calls that offered practical fixes. Some criticise vague dispatch messages, missing tracking details, and repeated promotional prompts when products are left in the online basket. Several accounts say refunds or replacements sometimes take too long or are handled poorly.
Reviews split between repeat customers who praise pricing and service and others who ran into delivery, subscription, or product issues. Loyalty and good results sit alongside serious complaints about couriers and order handling. For many, the experience hinges on whether delivery goes smoothly and whether they tolerate the products well.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (37) · Reviews (17) · Reviews (1) · Quotes shortened · As of: February 2026
Requested cancellations but dispatch email caused confusion; later resolved and cancelled.
“I have requested that all orders stop as my 95 year old mother is overwhelmed with pills.”
Product described as great and high quality.
“Great Product and high quality”
Company good but couriers failed leading to non-delivery.
“Great company. Sadly let down by their couriers; outcome is the same though- products not arrived.”
Overall the experience was satisfactory.
“Satisfactory”
Company was understanding and supportive during a difficult time.
“understanding and supportive”
Product reportedly exacerbated gout and felt unsafe to the reviewer.
“Curcumin C3 Complex 12,000mg (Turmeric) Capsules can "exacerbate" gout”
Ordering and despatch process described as simple.
“Simple ordering and despatch”
Discounted products had short expiry dates causing waste and disappointment.
“they have a short shelf life which means I won't have finished them before the use by date.”
Long-term customer praises quality, prices and responsive helpful staff.
“The staff are amazing and well trained”
Received items with very short use-by dates and poor complaint handling.
“received my order very short expiration dates on the Cranberry tablets”
Regular user considers Simply Supplements the best and highly recommends.
“Simply supplements 100 % all the way ty 🙏”
Company service good but prices increased and some items unavailable.
“prices have gone up and 1 item is not available”
Exceptional customer service with clear communication and generous return terms.
“could not have asked for better communication, and generous terms too.”
Order overdue by a week, expected in three days and no tracking available.
“I am still waiting for my order after a full week.”
Evri lost parcel but staff member Charlie quickly replaced and communicated well.
“Charlie at Simply Supplements was just superb in sorting out the issue”
Products contain many additives such as maltodextrin.
“a lot of chemicals like :Maltodextrin”
Parcel was delivered to the old address instead of the new one.
“ITEM GONE TO OLD ADDRESS AND NOT THE NEW ADDRESS”
Products satisfactory but poor delivery service from chosen courier.
“Products are ok, but their insistence on using a third rate delivery service (Evri)”
Experienced joint pain from one tub and customer service was unhelpful.
“I finally twigged that it was the tablets at fault.”
Received bottles with manufacturer and expiry details rubbed off, causing inconvenience.
“manufacturer and expiry date rubbed out”
Tablets are oversized, uncoated and stick in the throat.
“Horribly oversize tablets that stick in the throat.”
Return accepted but refund not processed a week later.
“it's been a week and still not been refunded.”
Good overall but tablet sizes are very large and difficult.
“some of their tablets are huge”
Found the website difficult to use so ordered elsewhere.
“this must be the hardest site to make an order of a product your viewing”
Order was fast, items as described and prices were great.
“Order was fast and items as described”
Could not swallow the larger tablets, company refunded them despite deadline.
“I can't swallow them as they are quite big.”
Marine collagen tablets are large, square-edged and have fishy taste.
“They are quite large with "square-ish" edges which are uncomfortable to swallow”
Easy ordering, quick despatch and competitive pricing.
“Easy ordering Quick despatch and delivery Competitive price As described”
Subscribe-and-save order dispatched after mother's death and charged without notice.
“they had dispatched a subscribe and save order to my Mum’s house (she died 16 months ago)”
An unwanted order was posted despite cancellation attempts and ignored calls.
“Unwanted order sent without a consent! I didn't request or want my last order!”
Product combined with diet appears to have lowered LDL to normal range.
“LDL now in range for the first time ever.”
Regular family users have no problems and recommend the company.
“Always use these for all our family supplements, even the dogs.”
Evri ignored instructions; package arrived weather-beaten on doorstep.
“Evri have completely ignored my instructions to leave with a neighbour.”
Considers product the worst purchased and had to stop using it.
“worst product we have ever bought from simply supplements.”
Received an unsolicited order they claimed was already posted despite cancellation attempts.
“did not request or want my last order but was told its in the post”
Gentle Vitamin C capsules recommended and judged excellent.
“Gentle Vitamin C 1000mg Capsules are excellent”
Customer service was quick, friendly and very helpful by phone.
“the call was answered almost immediately, and they were really friendly, helpful, and efficient.”
Received exemplary help and proactive follow-up before ordering.
“the help I have received thus far has been exemplary.”
Received damaged goods and offered impractical replacement, very dissatisfied.
“we can send you an empty container to replace the damage one.”
Delivery exceeded the promised 48 hours because the courier operated slower.
“company does not adhere to its 48hr delivery as it uses Yodel who have their own delivery times.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
SimplySupplements runs an online shop selling vitamins, minerals, herbal extracts, and sports nutrition. Products come as tablets, capsules, and powders in bottles and tubs. The site offers product pages, a FAQ, and phone support for order questions. Shoppers can place one-off orders or subscriptions and pay by major cards for UK delivery.