Reviews Analysed
21
We Collect & Analyse Reviews
Bodybuilding Warehouse
Experiences & Reviews
Bodybuilding Warehouse is a UK-based online retailer specialising in sports nutrition and fitness supplements, including protein powders, bars, creatine, shakers and bulk-size products. Consumers researching Bodybuilding Warehouse reviews typically look for information on product authenticity, expiry management, delivery and returns, customer service responsiveness and stock availability. This summary is intended to help shoppers evaluate common experience patterns for orders, communications and product quality from the retailer.
Overview & Key Metrics
Positive Sentiment
14%
Latest Review
16d
Overall Rating
1.5
Our Analysis
🎯
Service quality
Most reviews describe post-sale failures: delayed or missing deliveries, refunds or order changes without clear notice and many unresolved service complaints; a few praise prompt staff help.
Share
Weak
24%
💰
Value for money
A minority praise competitive prices and sample sizes, but several customers say deals lose value when orders are delayed, incorrect or arrive out of date.
Share
Weak
4%
⚡
User experience
Some users find the website easy to use, but many report account, subscription and ordering issues, failed chats and long dispatch or delivery delays.
Share
Weak
15%
🔧
Product quality
Numerous complaints about out-of-date, damaged or incorrectly labelled products and missing items; a small number of reviews report acceptable taste and intact deliveries.
Share
Weak
12%
📞
Communication
Frequent reports of unresponsive customer channels: live chat, email and phone often fail or bounce; a few reviewers single out named agents who helped.
Share
Weak
21%
⭐
Overall experience
Overall sentiment in these reviews leans negative, driven by unresolved orders, delivery failures and poor communication, though some customers report satisfactory purchases.
Share
Weak
24%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (May 2022 – September 2025).
Efficient & effective shopping at Bodybuilding Warehouse
"I recently tried out Bodybuilding Warehouse for my supplement needs, and I must say I had an enjoyable experience. The website was easy to navigate and had a wide range of products at reasonable prices. One thing that stood out to me was the option to choose sample sizes of some products before committing to full-size purchases, which was great as it allowed me to try different supplements without breaking the bank. The checkout process was smooth and hassle-free, and I appreciated the free delivery on orders over a certain amount. My package arrived promptly, and all items were securely packed with no damage. Overall, Bodybuilding Warehouse has been an excellent one-stop-shop for my fitness supplement needs. They have a vast selection of high-quality products at competitive prices delivered quickly with excellent customer service."
Stefan
Collected.reviews
May 08, 2022
Featured for: Positive site, delivery and service
Excellent products, perfect service.
"The products are excellent with fast reliable delivery and the service I received today from Tom was first class. I've had creati..."
Luke Charlwood
Trustpilot
Sep 30, 2025
Featured for: Named staff positive resolution
Misleading and Scammer
"No respnse since 18th July against the formal complaint as below. Just roayally ignored. Subject: Formal Complaint – Misleading Product Description fo..."
John
Trustpilot
Sep 30, 2025
Featured for: Formal complaint product misdescription
Order never arrived
"Order never arrived, contacted company and have just been ignored. Wish I had first read the countless other revie..."
Conor
Trustpilot
Sep 30, 2025
Featured for: Missing order and ignored communication
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
M
M O
trustpilot.com
Sep 30, 2025
I recommend avoiding this shop
I recommend avoiding this shop. They sell close to expire date products. In June they sold me protein ba...
L
Luke Charlwood
trustpilot.com
Sep 30, 2025
Excellent products, perfect service.
The products are excellent with fast reliable delivery and the service I received today from Tom was first class. I've had creati...
A
Adam Shepherd
trustpilot.com
Sep 30, 2025
Amazing customer service from Tom
Amazing customer service from Tom, I had an issue and thi...
S
Steve Rollinson
trustpilot.com
Sep 30, 2025
Terrible customer service
Placed a order for several items including a box of Warrior crunch bars. Order arrived &bars were out of date. Tried thier live chat got a guy called...
R
Rachael Houghton
trustpilot.com
Sep 30, 2025
Been a loyal customer of BW for years
Been a loyal customer of BW for years. After finally having my favourite product back in stock and waiting past the allotted time for delivery, I re...
D
DW
trustpilot.com
Sep 30, 2025
Disgusting Banana Protein 4KG
Ordered the Banana Protein 4KG which in my opinion was disgusting. This is comparison to my own experience with the strawberry flavour, which is palat...
A
Anthony C
trustpilot.com
Sep 30, 2025
Non existent customer service
They use Evri as a courier. My parcel goes missing. Speak to Evri customer service who basically say yeah it's gone. Only option is...
M
Michael Anderson
trustpilot.com
Sep 30, 2025
Scan company orders never turn up via…
Scan company orders never turn up via EVRi and ze...
M
Mr Simpson
trustpilot.com
Sep 30, 2025
No customer service
They have no stock. I only buy 5kg of whey at a time. Once a month. I will now have to go elsewhere as I have been trying to buy for weeks. They have...
O
Olly Dale
trustpilot.com
Sep 30, 2025
I'll not be using these jokers again
First order took over a week, then the day of delivery suddenly there's a 'problem'. No communication from Evri or Bodybuilding warehouse. Waited a fe...
D
Doug Green
trustpilot.com
Sep 30, 2025
Do NOT USE Company
Parcel of £53 still has not turned up. No communication from compa...
D
Damien Nicholson
trustpilot.com
Sep 30, 2025
I paid for next day delivery on a…
I paid for next day delivery on a Tuesday morning at 6am. It is now Friday and I am still waiting for the ord...
J
John dunn
trustpilot.com
Sep 30, 2025
Products not sealed properly
Ordered 3 tubs of serious protein. When I opened the box 2 of the lids had come off and as you can imagine there was protein powder everywhere. Clearl...
G
Gary Lawson
trustpilot.com
Sep 30, 2025
Out of date produce sent
Out of date produce sent. No reply from messenger,...
N
N Davies
trustpilot.com
Sep 30, 2025
Out of date stick delivered.
Ordered two boxes of protein bars. Nothing on the website about short/out of date products. One box out of date by two months the other goi...
J
John
trustpilot.com
Sep 30, 2025
Misleading and Scammer
No respnse since 18th July against the formal complaint as below. Just roayally ignored. Subject: Formal Complaint – Misleading Product Description fo...
C
Conor
trustpilot.com
Sep 30, 2025
Order never arrived
Order never arrived, contacted company and have just been ignored. Wish I had first read the countless other revie...
A
Anon
trustpilot.com
Sep 30, 2025
Missing items
Missing items Spent a lot of money on an order and half the items I paid for were missing from the parcel. I've try to contact customer services but t...
D
Dani Shmait
trustpilot.com
Sep 30, 2025
Nonexistent customer service
Their email and chat don't work. My account was deleted after I purchased the annual delivery subscription. I thought it wa...
M
Matt
trustpilot.com
Sep 30, 2025
Awful
Awful. Used this company since their day one and they used to be fantastic. Now they seem to think they don’t have to provide Customer service. Web ch...
Conclusion
Reviews show a clear pattern: while some customers report good products and helpful named staff, a majority describe issues with delivery, expired or damaged items and unresponsive support. Before ordering, check stock and delivery options, confirm expiry dates where possible and keep order documentation and images. If communication fails, consumers may need to escalate via their payment provider or request a chargeback for unresolved losses. Consider testing small or sample orders first and weigh the risk if reliable delivery and aftercare are important to you.