Many customers highlight fast delivery, good sale prices, and protein products that taste great. A recurring theme is items arriving out of date or damaged. Several buyers say parcels never turned up and refund or replacement requests were left unresolved. When customers ask for help, many report poor communication.
Examples from available reviews (May 2022 – Mar 2026).
Bought sale items at great prices and received quick delivery.
“they were a great price.”
Banana-flavoured product tasted good and delivered within three days.
“Quick delivery within 3 days 👍”
They sold nearly expired protein bars and refused a refund.
“They sell close to expire date products.”
No product received, no refund, and no response to multiple emails.
“No protein powder, no refund, no response to 6 emails..”
Many reviewers mention quick dispatch and parcels arriving as expected. A large group describe orders that never arrived, incomplete deliveries, or paid items missing. Several say these fulfilment problems still were not fixed after they tried to get in touch.
Many customers say sale prices, discounts, and bundle deals offer strong value. Some note the usual prices are higher and they wait for promotions before buying. High-rated reviews regularly mention good value.
Several reviewers find the website easy to navigate with a straightforward checkout. A small number mention site changes that caused delivery or premium membership details to be lost. Most positive remarks focus on simple ordering and secure packaging on arrival.
Many customers like the taste and mixability of the protein powders and bars. A clear set of complaints describe out-of-date products, tubs arriving damaged with lids off, and powder spilled during transit. One review flags ingredient listings that did not match what they expected.
Some reviewers report helpful staff who respond quickly and sort issues out. Many others describe emails going unanswered, web chat not working, messages bouncing back, and calls not returned. Several complain that refunds or replacements were neither communicated nor provided.
Reviews split between repeat customers who describe reliable delivery, good packaging, and products they value, and shoppers who ran into fulfilment mistakes and weak follow-up. Negative experiences often focus on missing or late orders and little support. Overall, the reviews show both ongoing positive buying and recurring service failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Reviews (1) · Quotes shortened · As of: March 2026
One item arrived late and the other remains undelivered; support unresponsive.
“one arrived 2 weeks later than the specified date and the other item is yet to be delivered.”
Customer alleges orders are not being dispatched despite taking payment.
“they arent sending out the orders,they are taking the money”
Both parcels arrived damaged and customer service was unhelpful.
“Both parcels turn up Damaged had to Chuck”
Excellent company with quick delivery and great value.
“Excellent company, quick delivery, excellent value!!!”
No product received, no refund, and no response to multiple emails.
“No protein powder, no refund, no response to 6 emails..”
Delivery delayed and tubs arrived with lids open and powder spilled.
“lid open with powder spilled out inside the cardboard box”
Protein powder arrived smashed with powder everywhere and poor packaging.
“my protein powder arrived all smashed up in the box powder everywhere”
Tubs arrived with lids slightly open and contents possibly contaminated.
“Box damaged and protein spilled from both tubs.”
Only one of two ordered items was sent and the customer complained.
“I added extra item so that i could get a free delivery but they only sent one item.”
Company sent only one of two items and did not respond to messages.
“They sent out one of two items I purchased and does not respond to emails”
Missing items were not refunded and customer service did not respond.
“they WILL SCAM YOU and you can’t get hold of anyone to get your money back”
Delivery was poor and the company ignored consumer rights and emails.
“Poor delivery and would not honour consumer rights.”
Calls and emails unanswered; complaint escalated to Trading Standards and bank.
“Still not answering the phone. And all emails still gone ignored.”
Website changes lost my deliveries and premium membership, refunds mishandled.
“they changed website and lost all my deliveries including the premium membership.”
Order was missing one tub and customer service didn't answer calls.
“I ordered 3 tubs of protein. And only received 2.”
Emails unanswered and calls are cut off, so won't use again.
“No response to this email and called everyday this week and not managed to get through (cuts you off after calling for a few minutes).”
Parcel lost in transit and Bodybuilding Warehouse failed to respond to multiple messages.
“I placed an order with bodybuilding warehouse 7 days ago and it has once again been lost by Hermes”
Product was faulty and company refused proper return or replacement.
“Product will not mix no matter the method.”
Next day delivery not received and company keeps delaying investigation.
“Please allow 2 working days for us to investigate”
I recently tried out Bodybuilding Warehouse for my supplement needs, and I must say I had an enjoyable experience. The website was easy to navigate and had a wide range of products at reasonable prices.
One thing that stood out to me was the option to choose sample sizes of some products before committing to full-size purchases, which was great as it allowed me to try different supplements without breaking the bank.
The checkout process was smooth and hassle-free, and I appreciated the free delivery on orders over a certain amount. My package arrived promptly, and all items were securely packed with no damage.
Overall, Bodybuilding Warehouse has been an excellent one-stop-shop for my fitness supplement needs. They have a vast selection of high-quality products at competitive prices delivered quickly with excellent customer service.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Bodybuilding Warehouse is an online store focused on sports nutrition and gym supplements. It sells protein powders and bars, amino acids, creatine, vitamins, and training accessories. Product pages usually show ingredient lists and nutrition details to help customers choose. The store offers standard and express delivery, account-based order tracking, and seasonal sale promotions.