Reviews show a clear pattern: while some customers report good products and helpful named staff, a majority describe issues with delivery, expired or damaged items and unresponsive support. Before ordering, check stock and delivery options, confirm expiry dates where possible and keep order documentation and images. If communication fails, consumers may need to escalate via their payment provider or request a chargeback for unresolved losses. Consider testing small or sample orders first and weigh the risk if reliable delivery and aftercare are important to you.
Examples from available reviews (May 2022 – Feb 2026).
Smooth, affordable shopping with prompt delivery and secure packaging.
“The website was easy to navigate and had a wide range of products at reasonable prices.”
Excellent products with fast delivery and first-class service.
“The products are excellent with fast reliable delivery”
Product ingredients and amino acid claims appear misleading compared with label.
“There is no mention whatsoever of Whey Protein Concentrate or Micellar Casein”
Order never arrived and the company ignored contact attempts.
“Order never arrived, contacted company and have just been ignored.”
Most reviews describe post-sale failures: delayed or missing deliveries, refunds or order changes without clear notice and many unresolved service complaints; a few praise prompt staff help.
A minority praise competitive prices and sample sizes, but several customers say deals lose value when orders are delayed, incorrect or arrive out of date.
Some users find the website easy to use, but many report account, subscription and ordering issues, failed chats and long dispatch or delivery delays.
Numerous complaints about out-of-date, damaged or incorrectly labelled products and missing items; a small number of reviews report acceptable taste and intact deliveries.
Frequent reports of unresponsive customer channels: live chat, email and phone often fail or bounce; a few reviewers single out named agents who helped.
Overall sentiment in these reviews leans negative, driven by unresolved orders, delivery failures and poor communication, though some customers report satisfactory purchases.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
One item arrived late and the other remains undelivered; support unresponsive.
“one arrived 2 weeks later than the specified date and the other item is yet to be delivered.”
Customer alleges orders are not being dispatched despite taking payment.
“they arent sending out the orders,they are taking the money”
Both parcels arrived damaged and customer service was unhelpful.
“Both parcels turn up Damaged had to Chuck”
Excellent company with quick delivery and great value.
“Excellent company, quick delivery, excellent value!!!”
No product received, no refund, and no response to multiple emails.
“No protein powder, no refund, no response to 6 emails..”
Delivery delayed and tubs arrived with lids open and powder spilled.
“lid open with powder spilled out inside the cardboard box”
Protein powder arrived smashed with powder everywhere and poor packaging.
“my protein powder arrived all smashed up in the box powder everywhere”
Tubs arrived with lids slightly open and contents possibly contaminated.
“Box damaged and protein spilled from both tubs.”
Only one of two ordered items was sent and the customer complained.
“I added extra item so that i could get a free delivery but they only sent one item.”
Company sent only one of two items and did not respond to messages.
“They sent out one of two items I purchased and does not respond to emails”
Missing items were not refunded and customer service did not respond.
“they WILL SCAM YOU and you can’t get hold of anyone to get your money back”
Delivery was poor and the company ignored consumer rights and emails.
“Poor delivery and would not honour consumer rights.”
Calls and emails unanswered; complaint escalated to Trading Standards and bank.
“Still not answering the phone. And all emails still gone ignored.”
Website changes lost my deliveries and premium membership, refunds mishandled.
“they changed website and lost all my deliveries including the premium membership.”
Order was missing one tub and customer service didn't answer calls.
“I ordered 3 tubs of protein. And only received 2.”
Emails unanswered and calls are cut off, so won't use again.
“No response to this email and called everyday this week and not managed to get through (cuts you off after calling for a few minutes).”
Parcel lost in transit and Bodybuilding Warehouse failed to respond to multiple messages.
“I placed an order with bodybuilding warehouse 7 days ago and it has once again been lost by Hermes”
Product was faulty and company refused proper return or replacement.
“Product will not mix no matter the method.”
Next day delivery not received and company keeps delaying investigation.
“Please allow 2 working days for us to investigate”
I recently tried out Bodybuilding Warehouse for my supplement needs, and I must say I had an enjoyable experience. The website was easy to navigate and had a wide range of products at reasonable prices.
One thing that stood out to me was the option to choose sample sizes of some products before committing to full-size purchases, which was great as it allowed me to try different supplements without breaking the bank.
The checkout process was smooth and hassle-free, and I appreciated the free delivery on orders over a certain amount. My package arrived promptly, and all items were securely packed with no damage.
Overall, Bodybuilding Warehouse has been an excellent one-stop-shop for my fitness supplement needs. They have a vast selection of high-quality products at competitive prices delivered quickly with excellent customer service.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Bodybuilding Warehouse is a UK-based online retailer specialising in sports nutrition and fitness supplements, including protein powders, bars, creatine, shakers and bulk-size products. Consumers researching Bodybuilding Warehouse reviews typically look for information on product authenticity, expiry management, delivery and returns, customer service responsiveness and stock availability. This summary is intended to help shoppers evaluate common experience patterns for orders, communications and product quality from the retailer.