Reviews Analysed
21
We Collect & Analyse Reviews
HealthExpress
Experiences & Reviews
HealthExpress is an online healthcare provider and pharmacy platform that offers prescription consultations, medication dispensing and home delivery. Consumers researching reviews will typically look for information on prescribing practices, delivery speed, packaging for temperature‑sensitive medicines and customer support responsiveness.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
12d
Overall Rating
4.8
Our Analysis
🎯
Service quality
Most reviewers report fast, reliable service with quick processing and frequent next‑day or discreet delivery; many describe repeat custom.
Share
Strong
34%
💰
Value for money
A small number of reviewers explicitly note reasonable prices; pricing comments are limited but positive when mentioned.
Share
Mixed
4%
⚡
User experience
Some users find the site or app straightforward, though a few reported confusion; issues are commonly resolved quickly by support.
Share
Mixed
4%
🔧
Product quality
Multiple reviewers report medications arrived as expected and effective; several highlight careful packaging and cold‑chain protection.
Share
Strong
11%
📞
Communication
Many reviewers describe responsive customer support and fast query resolution; one reviewer raised a concern about account data handling.
Share
Strong
11%
⭐
Overall experience
Overall reviewer impressions are positive, citing efficient service, reliable delivery and a willingness to reorder or recommend.
Share
Strong
36%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Sildenafil
"
I've had erectile dysfunction for quite some time, and despite my several trips to various hospitals, I've seen no improvement in my condition.
when I ordered Sildenafil from Health Express.
My jaw dropped when I saw the results in just a week.
However, I'm only going to give them a 4 out of 5 stars because there is no protection for the information that they collect from their customers.
There is a lot of medical information and other sensitive data on Health Express, which makes it potentially dangerous.
My password has been changed.
Clear wording of the new password is emailed to me!
This came as a complete surprise to me.
As a health care provider, they obviously don't take network security, reliability, and confidentiality carefully properly. "
John Owens
Collected.reviews
Dec 10, 2021
Featured for: notes security issue and quick results
Super quick to process my order
"Super quick to process my order. meds arrived next day very carefully wr..."
Dr Thomas
External Source
Oct 02, 2025
Featured for: next-day delivery, cold-chain packaging
A little confusion on the app but l…
"A little confusion on the app but l called and it was all arr..."
Gloria Curtis
External Source
Oct 02, 2025
Featured for: app confusion resolved by call
I'm a repeat customer
"Always a pleasure to deal with and I'm a repeat c..."
Kevin Hazelwood
External Source
Oct 02, 2025
Featured for: repeat customer; mentions reasonable price
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
K
Kiran Chana
External Source
Oct 02, 2025
Always fantastic service
Always fantastic service. Whenever I have a query or a...
F
Francisco Javier Ruiz Prieto
External Source
Oct 02, 2025
Amazing service!!!
...
T
Tracey
External Source
Oct 02, 2025
Very good service as usual
Very good service as usual....
P
Pauline Baume
External Source
Oct 02, 2025
Excellent
Excellent service as usual,...
G
Gloria Curtis
External Source
Oct 02, 2025
A little confusion on the app but l…
A little confusion on the app but l called and it was all arr...
M
Micky Harris
External Source
Oct 02, 2025
Tablets
Delivery and service was really...
L
Liz palombo
External Source
Oct 02, 2025
Love that is easy access to ask for…
Love that is easy access to ask for information. Also health express check up if he...
K
Kevin Hazelwood
External Source
Oct 02, 2025
I'm a repeat customer
Always a pleasure to deal with and I'm a repeat c...
R
Roderick Ellison
External Source
Oct 02, 2025
meds for ear infection
...
R
Rafal Wiklik
External Source
Oct 02, 2025
Very good Very good Very good
...
W
Wayne
External Source
Oct 02, 2025
Great service
...
D
Damon
External Source
Oct 02, 2025
Always quick delivery
...
D
Dr Thomas
External Source
Oct 02, 2025
Super quick to process my order
Super quick to process my order. meds arrived next day very carefully wr...
S
Susan Braham
External Source
Oct 02, 2025
Careful prescribing
Careful prescribin...
c
customer
External Source
Oct 02, 2025
I honestly had the best experience with…
I honestly had the best experience with Health Express. Had a massive concern and the...
L
LYNSAY ROBINSON
External Source
Oct 02, 2025
Excellent service and delivery
Excellent servi...
F
Fiona Glover
External Source
Oct 02, 2025
Quick and efficient service
...
M
Martin Thomas
External Source
Oct 02, 2025
Definitely buy again fast shipping and…
Definitely buy again fast ship...
N
Nicola carlisle
External Source
Sep 30, 2025
Excellent speedy service
...
l
lee Rowlett-franks
External Source
Sep 30, 2025
My packing came in quick time and…
My packing came in quick time and...
Conclusion
Reviews show HealthExpress is frequently praised for quick order processing, rapid delivery and careful packaging, including cold‑chain handling for temperature‑sensitive medicines. Customer support is often described as responsive and effective at resolving queries and concerns. A minority of reviewers note issues with the app or account handling; one review specifically raised a data‑security and password handling concern. Prospective customers should consider the generally positive delivery and prescribing feedback but take standard precautions for account security and contact support if they experience app or login problems.