Users often praise fast, low-cost transfers and a simple mobile app. Several support agents are mentioned by name for quick, effective fixes. A smaller set of reviews describes major problems, including frozen funds, delayed refunds, and transfers that missed promised timelines. These cases draw sharply negative ratings amid largely positive feedback.
Examples from available reviews (Jun 2022 – Mar 2026).
Reviewer uses the service monthly for years, finding it fast, cheap and reliable.
“Fast, cheap and reliable. I use their service monthly already for years”
Reviewer found the service fast and simple.
“Fast and simple. Well done 💯”
Funds were frozen and refund not delivered despite full cooperation.
“As of now, my funds remain in limbo despite full cooperation.”
Promised one-hour transfer did not arrive and support offered no clear explanation.
“Unfortunately, the money was not sent for several hours.”
Most reviewers say transfers process quickly and reliably. Others report held funds, delayed refunds, or declined transfers that needed escalation. A few also mention ID verification as an occasional sticking point.
Low fees and competitive exchange rates come up repeatedly as key reasons for choosing the service. Long-term and monthly users point to savings paired with speed as the main benefit. Price complaints are rare in this sample.
Users describe the app and website as easy to use and quick to navigate. Many mention fast setup and same-day arrivals, while a minority cite slow ID checks that interrupt the flow. Transfer tracking and straightforward steps are frequent positives.
Most accounts describe transfers as smooth, secure, and fast. A minority report breakdowns where transfers were blocked or money stayed in limbo. Resolving these cases required hands-on help from customer service.
Reviewers often name support staff and credit them with quick, practical help that solved problems fast. Some customers say explanations were weak when transfers were delayed or not sent. In positive reviews, speed of response stands out most.
Sentiment is mostly positive, including many satisfied long-term users. Ratings split between many high scores and a smaller number of severe complaints about held funds and refunds. For affected customers, those negative cases strongly shape the outcome.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Klaudia M provided helpful, efficient support and resolved the request quickly.
“She was very helpful and supportive.”
Reviewer indicates their problem was sorted.
“Sorted problem”
Reviewer describes the service as easy and fast.
“Easy and Fast”
Reviewer uses the service monthly for years, finding it fast, cheap and reliable.
“Fast, cheap and reliable. I use their service monthly already for years”
Setup and verification were quick and transfers usually arrive same day.
“Usually, the money arrives within the same day, which is a lifesaver.”
Reviewer reports the bank and customer service were very good.
“very good bank and cs”
Reviewer found the service fast and simple.
“Fast and simple. Well done 💯”
Support specialist Anastasiia resolved a non-standard issue quickly.
“Operator Anastasiia helped solve the issue very quickly.”
Fast transfers with excellent exchange rates.
“Fast and straightforward way to transfer money with excellent exchange rates.”
Transfers were reported as very fast, very cheap and easy to use.
“Very fast.Very cheap.Easy in use.”
Help from support was quick and productive.
“The help was quick and productive”
Support attention was swift, simple and delivered results.
“Always swift and simple attention that provided result”
Money transfers were smooth, rapid, safe, with good customer support.
“Smooth, trusty, rapid and safe money transfer from Belgium to Nigeria. Good customer support.”
Reviewer praises the app and its nice exchange rate worldwide.
“Ni ce application sending money world wide nice exchange rate”
Reviewer appreciated the very quick response and fast action.
“Very quick response and fast action.”
Reviewer says TransferGo made it easier to reach their family.
“Transfer go is really helpping me reching out my family”
Promised one-hour transfer did not arrive and support offered no clear explanation.
“Unfortunately, the money was not sent for several hours.”
Emilia's prompt, constructive help resolved the problem after one email.
“Emilia reached out to me very quickly, and her help was constructive, accurate.”
App is easy to use and enables faster money transfers.
“Easy to use and faster to send money using this app”
Service is good but ID verification takes too long.
“The service is good, but the ID verification process takes too long.”
Appreciated TransferGo for sending money to family each time.
“Appreciate transfer GO for making my family evertime I sent money to them, thanks so much”
Nearly ten years of use with consistently happy experience.
“It's almost 10 years since i started using transfergo for sending money back home, always happy with the service, easy to use and keep up the good work.”
Reviewer states they like the service and find it very good.
“Very good i like it 👍”
Reviewer describes the service as fast and reliable.
“Fast and realiable”
Natalie K explained and resolved transfer issues excellently.
“The manner of which Natalie k. explained and resolved my transfer issues were excellent.”
Reviewer finds the service easy to use and direct.
“Easy to use, straight to the sender!!!”
Reviewer gives a very brief, strongly positive comment.
“Super super”
Reviewer describes their experience as brilliant.
“Brilliant 👏”
Reviewer says TransferGo provides significant help with refunds.
“They help a lot for refunding”
Reviewer reports fast transfers and good exchange rates.
“Fast trasfer. Good rate.”
Customer service resolved a transfer mistake quickly, even on a weekend.
“Thank you so much for being faster than flash for real.”
Funds were frozen and refund not delivered despite full cooperation.
“As of now, my funds remain in limbo despite full cooperation.”
Reviewer states the service is consistently excellent.
“Always at its best”
Reviewer praises fast customer support and quick transfers.
“I love TransferGo they have fast customer response team and transfer are faster though 90%”
Agent Gintaras calmly and quickly resolved the reviewer's problem.
“Gintaras help me sorted out my problem. He made it so smooth.”
App declined my transfer and refund remains delayed despite provided documents.
“they're holding my money and asking for tons of documents.”
Reviewer enjoyed good service from TransferGo for the past two years.
“For the past two years I have enjoyed good service from Go transfer, thanks for good services I really appreciate”
Klaudia K acted and solved the issue instantly, reviewer very happy.
“I AM EXTREMELY HAPPY WITH HER PERFORMANCE”
Reviewer recommends the company and notes good service.
“Recommend, good service.”
Reviewer finds the service excellent, fast and reliable.
“Excellent, fast and reliable 👍”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
TransferGo is a digital remittance service for international money transfers through web and mobile apps. It supports bank-to-bank transfers and local payout options with currency conversion. Customers can manage accounts, complete identity checks, and track transfers online. The service serves personal and business remittances and focuses on competitive exchange rates and low fees.