Reviews Analysed
21
We Collect & Analyse Reviews
TransferGo
Experiences & Reviews
TransferGo is a digital money-transfer service that lets customers send funds internationally via a website and mobile app. It is used by individuals to remit wages or support family across borders and offers bank-to-bank transfers with visible fees and exchange rates at the time of transfer. People researching reviews typically look for reliability, speed, costs and customer support performance.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
36d
Overall Rating
4.6
Our Analysis
🎯
Service quality
Majority praise fast, secure transfers and quick problem resolution; a minority report frozen funds and delayed refunds.
Share
Strong
32%
💰
Value for money
A small number of reviewers mention low fees and good exchange rates, describing transfers as affordable compared with alternatives.
Share
Mixed
4%
⚡
User experience
Many users find the website and app easy and straightforward; a few report declined transfers or app-related problems.
Share
Mixed
7%
🔧
Product quality
Transfer handling and refunds are often praised when processed quickly, yet several reports describe frozen funds or slow refunds.
Share
Mixed
7%
📞
Communication
Several reviews name and praise responsive agents and quick chat support; others describe slow, conflicting or repeated requests for documents.
Share
Strong
14%
⭐
Overall experience
Most reviewers report positive, reliable experiences over months or years; a small number describe serious delays and unresolved refunds.
Share
Strong
37%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (June 2022 – September 2025).
Excellent service! Sending Money Abroad Made Easy & Affordable with TransferGo
"I recently had the opportunity to use TransferGo to send money abroad, and I must say that my experience was excellent. The process of sending the money was incredibly easy and hassle-free, both online and through their app. The low fees were a definite plus as well, considering the high cost associated with other international transfer options. What stood out to me most about TransferGo was their commitment to secure transactions. Every step of the transaction felt protected and trustworthy, making it easier for me to trust them with my money. I also appreciated how quickly the transfer went through – within minutes my recipient had received confirmation that they had received the funds. Overall, using TransferGo made what could have been a difficult task seamless and stress-free. Their focus on affordability, security, speed makes them an ideal platform for anyone looking for convenient ways to move money across borders."
Shanon Kilback
Collected.reviews
Jun 28, 2022
Featured for: Detailed praise: speed, security, affordability
Funds frozen for a week, broken promises, refund still not delivered
"I sent £4,570 to TransferGo on 22 Sept. They froze it for “verification,” kept moving the goalposts, and gave conflicting timelines. After I provided..."
Suhail Rizvi
Trustpilot
Sep 30, 2025
Featured for: Detailed negative report: frozen funds
Never use TransferGo
"Never use TransferGo! Pathetic app service. I transferred money to trasferGo account for an easy transfer purpose,but my trasfer has declined ,that's..."
AT gj
Trustpilot
Sep 30, 2025
Featured for: App failure and refund complaint
Problem solved!!
"Thank you so much for being faster than flash for real. I did bad mistake yesterday night and you guys just fixed it in the morning even if it's weeke..."
Şule
Trustpilot
Sep 30, 2025
Featured for: Quick weekend resolution, praised support
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
S
Samsonoluwasogo Akinola
trustpilot.com
Sep 30, 2025
Appreciate transfer GO for making my…
Appreciate transfer GO for making my family...
N
Nicolae Suteu
trustpilot.com
Sep 30, 2025
It's almost 10 years since i started…
It's almost 10 years since i started using transfergo for sending money back...
T
THE MEHROB
trustpilot.com
Sep 30, 2025
Very good i like it 👍
...
O
Oliva Quijano
trustpilot.com
Sep 30, 2025
Fast and realiable
...
N
Nana Yaa Adade
trustpilot.com
Sep 30, 2025
Excellent customer service by Natalia k.
The manner of which Natalie k. explained and...
M
Mr gheorghe alb
trustpilot.com
Sep 30, 2025
Easy to use
Easy to use, straig...
D
DAWID WOZNIAK
trustpilot.com
Sep 30, 2025
Super super
...
R
Rasa Tamasauskiene
trustpilot.com
Sep 30, 2025
Fast money transfer
...
M
Metin
trustpilot.com
Sep 30, 2025
They help a lot for refunding
...
M
Marius Miezetis
trustpilot.com
Sep 30, 2025
Fast transfer
...
�
Şule
trustpilot.com
Sep 30, 2025
Problem solved!!
Thank you so much for being faster than flash for real. I did bad mistake yesterday night and you guys just fixed it in the morning even if it's weeke...
S
Suhail Rizvi
trustpilot.com
Sep 30, 2025
Funds frozen for a week, broken promises, refund still not delivered
I sent £4,570 to TransferGo on 22 Sept. They froze it for “verification,” kept moving the goalposts, and gave conflicting timelines. After I provided...
S
Sid GB
trustpilot.com
Sep 30, 2025
Always at its best
...
C
Charley onirideEjeruke
trustpilot.com
Sep 30, 2025
I love TransferGo they have fast…
I love TransferGo they have fast customer res...
r
rosalie candido
trustpilot.com
Sep 30, 2025
Gintaras help me sorted out my problem
Gintaras help me sorted out my problem. He made it so smooth. I was so greatful with his kind attitude tow...
A
AT gj
trustpilot.com
Sep 30, 2025
Never use TransferGo
Never use TransferGo! Pathetic app service. I transferred money to trasferGo account for an easy transfer purpose,but my trasfer has declined ,that's...
S
Steph B
trustpilot.com
Sep 30, 2025
For the past two years I have enjoyed…
For the past two years I have enjoyed good service from...
C
Ciprian Gilea
trustpilot.com
Sep 30, 2025
kLAUDIA k
today it has been a day that i would never forget, as your team member Klaudia K HAS ACTED IN A WAY I WOULD NEVER...
A
Adriana Baciu
trustpilot.com
Sep 30, 2025
Recommend
...
D
Dawn Kugbere
trustpilot.com
Sep 30, 2025
Excellent
Excellent, fast...
Conclusion
Reviews show TransferGo commonly provides fast, easy transfers with low fees and several customers praising named support agents for quick resolutions. Many users report long-term satisfaction and reliable, speedy transfers. However, some reviewers describe serious issues: funds frozen for verification, repeated document requests and delayed or missing refunds. If timing and guaranteed receipt are critical, customers should verify identity requirements in advance and consider having a contingency plan. Reading recent support examples and refund experiences can help set realistic expectations.