Reviews show that Asda Money often delivers an easy online experience and helpful customer contact for insurance purchases and card management. Many customers highlight straightforward travel-insurance renewals, a usable app and value from card rewards. However, a minority report problems such as disputed cancellation charges, unexpected penalties, low credit limits and transaction declines. Consumers researching Asda Money should compare quotes, read cancellation and penalty terms carefully, and check credit-limit policies or contact options before committing.
Examples from available reviews (Dec 2021 – Feb 2026).
Poor customer service and unexpected cancellation charge after cancelling pet insurance.
“They will tell you blatant lies over the phone before demanding payment.”
Longtime cardholder experienced declines and poor customer support.
“now every transaction for the last couple of days declines”
Renewing travel insurance was easy and offered best value.
“provided the best value cover of all the companies that quoted me”
App and service were easy to understand and helpful for tracking spending.
“the app is so good it keeps you up to date.”
Many reviewers praise helpful, professional staff and efficient service for cards and insurance; a smaller group report slow or unhelpful support and unresolved complaints.
Multiple reviewers report good prices and beneficial card rewards for travel insurance and card use; a minority mention unexpected charges or cancellation penalties.
Frequent comments highlight an easy-to-use website and app, quick purchase and renewal flows for insurance and straightforward card management experiences.
Product mentions are limited: many describe adequate cover and card benefits, while a few note practical limits such as low credit limits or declined transactions.
Customers report both fast, clear responses and problems: some cite prompt answers while others describe misleading phone advice or ineffective chatbot support.
Overall impressions are mostly positive, with users citing ease and helpful staff; a minority experienced significant service or billing issues prompting complaints.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
They did not reply to an email sent by the reviewer.
“I sent an email to them and they didn't reply”
Accessing the service was easy and stress-free.
“Easy and stress free to access”
The staff were very helpful.
“Very helpful”
Arranging holiday cover was very easy.
“Very easy to arrange holiday cover”
Reviewer states the card is very bad.
“Very bad card”
They emailed requesting payment despite already accepting payment; otherwise good.
“Sent me an email asking for payment when you had already accepted payment.”
Staff member Stacey provided friendly, informative help with currency and app use.
“She is very friendly and informative.”
Service was excellent and travel insurance was quick and easy to arrange.
“so very quick and easy to sort out travel insurance”
Reviewer says service was excellent, easy and great value.
“Excellent so easy great value great customer service”
Getting a quote for holiday insurance was really easy and straightforward.
“Really easy to get a brilliant quote for holiday insurance.”
The app and application form were very straightforward to use.
“The app is very straight forward to use”
Overall, the experience was great and very pleasant.
“Everything was great! A very pleasant experience!”
The app was very easy to use.
“Very easy to use the app”
They were helpful during the interaction.
“Helpful”
Claire made the process simple, enjoyable and offered a good price.
“Claire, was an absolute delight and made the whole process simple and enjoyable”
They provided a decent rate and credit limit.
“Decent rate and limit, thanks!”
They kept a good price low.
“Keeping a good price low.”
The company's service was great.
“Great service”
Online application was easy to use and good value.
“Good value and easy to use online application.”
Speedy, prompt responses and very helpful customer service.
“super helpful customer service representitives”
Helpful and professional application process with no hidden charges.
“been so helpful and professional from start application to receive the card”
Travel insurance form was very easy and price was very good.
“Very easy to fill in the form for my travel insurance.”
Service was great and easy to use.
“Great and easy to use”
Renewing travel insurance was easy and offered best value.
“provided the best value cover of all the companies that quoted me”
The experience and process were easy.
“Easy experience and process”
Staff were very helpful and insurance was easy to sort.
“Very helpful . And easy to sort out my insurance .”
I received good customer service from them.
“Good customer service”
Past usage made them feel they'd be in safe hands.
“Used asda insurance before so knew I'd be in safe hands”
Longtime cardholder experienced declines and poor customer support.
“now every transaction for the last couple of days declines”
Website was quick and easy with efficient responses and benefits.
“What a quick and easy site to navigate”
Reviewer had a very good experience with the Asda card.
“Very good experience from asda card”
The website was easy to use.
“Easy to use website”
Received a fast response and a good insurance offer.
“Fast answer, good offer for insurance”
Service was unhelpful and reviewer will not get another card.
“Unhelpful and would not get another credit card from them.”
Reviewer described their experience as 'Just brilliant'.
“Just brilliant”
Buying travel insurance was straightforward and site was easy to navigate.
“the site was easy to navigate and very straight forward”
App and service were easy to understand and helpful for tracking spending.
“the app is so good it keeps you up to date.”
Travel insurance purchase was very easy and completed quickly.
“Travel insurance was very easy and all done so quickly”
Process was easy and quick and very handy.
“Easy and quick process very handy”
Service was excellent and professional overall.
“Excellent and professional service”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Asda Money is the financial-services division associated with the UK supermarket brand Asda. It offers consumer financial products such as credit cards, travel and other insurance products, and digital account tools and rewards. Information seekers often compare its card features, insurance cover and app tools when researching personal finance options in the UK. Asda Money products operate in a regulated market; consumers commonly check terms (claims, cancellation, credit limits and fees) before buying.