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We Collect & Analyse Reviews

Asda Money
Experiences & Reviews

Asda Money is the financial-services division associated with the UK supermarket brand Asda. It offers consumer financial products such as credit cards, travel and other insurance products, and digital account tools and rewards. Information seekers often compare its card features, insurance cover and app tools when researching personal finance options in the UK. Asda Money products operate in a regulated market; consumers commonly check terms (claims, cancellation, credit limits and fees) before buying.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 95%
Latest Review 16d
Overall Rating
4.6

Our Analysis

🎯

Service quality

Many reviewers praise helpful, professional staff and efficient service for cards and insurance; a smaller group report slow or unhelpful support and unresolved complaints.

Share
20%
Strong
💰

Value for money

Multiple reviewers report good prices and beneficial card rewards for travel insurance and card use; a minority mention unexpected charges or cancellation penalties.

Share
11%
Strong

User experience

Frequent comments highlight an easy-to-use website and app, quick purchase and renewal flows for insurance and straightforward card management experiences.

Share
23%
Strong
🔧

Product quality

Product mentions are limited: many describe adequate cover and card benefits, while a few note practical limits such as low credit limits or declined transactions.

Share
7%
Mixed
📞

Communication

Customers report both fast, clear responses and problems: some cite prompt answers while others describe misleading phone advice or ineffective chatbot support.

Share
10%
Mixed

Overall experience

Overall impressions are mostly positive, with users citing ease and helpful staff; a minority experienced significant service or billing issues prompting complaints.

Share
29%
Strong

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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Always Current

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All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

M
Majid Dehbozorgi
trustpilot.com Sep 30, 2025

Absolute 5 Star

Absolute 5 Star, been so helpful and professional from start application to receive the card, easy to process no hidden charges no nonsense, who ever...

M
Mrs Janis Pozzetti
trustpilot.com Sep 30, 2025

Good price

Very easy to fill in the form for m...

D
Donna French
trustpilot.com Sep 30, 2025

Great and easy to use

...

s
susan darlington
trustpilot.com Sep 30, 2025

Finding the correct travel insurance…

Finding the correct travel insurance for your needs can be a long and frustrating search. Re newing and updating my travel insurance with Asda Money w...

L
Love Honey Shopper
trustpilot.com Sep 30, 2025

Easy experience and process

...

S
Sharoncustomer
trustpilot.com Sep 30, 2025

Very helpful

Very helpful . And easy to sort out my...

S
Sheetree
trustpilot.com Sep 30, 2025

Good customer Service

...

M
Mr Evans
trustpilot.com Sep 30, 2025

Used asda insurance before so knew I'd…

Used asda insurance before...

A
Anna M
trustpilot.com Sep 30, 2025

I’ve given up

Had one of their credit cards for years and always thought they were good, apart from giving me an unrealistically low credit limit which they have ne...

J
Janette
trustpilot.com Sep 30, 2025

What a quick and easy site to navigate…

What a quick and easy site to navigate with a quick and efficient response with gre...

V
Vansh
trustpilot.com Sep 30, 2025

Very very good

Very good experie...

N
Natalie
trustpilot.com Sep 30, 2025

Easy to use website

...

A
Alexandr
trustpilot.com Sep 30, 2025

Fast answer

Fast answer, good...

c
customer
trustpilot.com Sep 30, 2025

Unhelpful

Unhelpful and would not get a...

S
Sean
trustpilot.com Sep 30, 2025

Just brilliant

...

B
Barry Ibbitson
trustpilot.com Sep 30, 2025

I was buying travel insurance

I was buying travel insurance and the site w...

S
Susan
trustpilot.com Sep 30, 2025

I found asda money easy to understand

I found asda money easy to understand, so helpful you can keep an eye on what you're spendi...

M
MRSKIMSANDFORD
trustpilot.com Sep 30, 2025

Travel insurance was very easy and all…

Travel insurance was very e...

f
fiona carr
trustpilot.com Sep 30, 2025

Easy and quick process very handy

Easy and quick p...

B
Brian De-Mullet
trustpilot.com Sep 30, 2025

Excellent and professional service

Excellent and pro...

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Conclusion

Reviews show that Asda Money often delivers an easy online experience and helpful customer contact for insurance purchases and card management. Many customers highlight straightforward travel-insurance renewals, a usable app and value from card rewards. However, a minority report problems such as disputed cancellation charges, unexpected penalties, low credit limits and transaction declines. Consumers researching Asda Money should compare quotes, read cancellation and penalty terms carefully, and check credit-limit policies or contact options before committing.