Reviews show that Asda Money often delivers an easy online experience and helpful customer contact for insurance purchases and card management. Many customers highlight straightforward travel-insurance renewals, a usable app and value from card rewards. However, a minority report problems such as disputed cancellation charges, unexpected penalties, low credit limits and transaction declines. Consumers researching Asda Money should compare quotes, read cancellation and penalty terms carefully, and check credit-limit policies or contact options before committing.
Examples from available reviews (Dec 2021 – Feb 2026).
Poor customer service and unexpected cancellation charge after cancelling pet insurance.
“They will tell you blatant lies over the phone before demanding payment.”
Longtime cardholder experienced declines and poor customer support.
“now every transaction for the last couple of days declines”
Renewing travel insurance was easy and offered best value.
“provided the best value cover of all the companies that quoted me”
App and service were easy to understand and helpful for tracking spending.
“the app is so good it keeps you up to date.”
Many reviewers praise helpful, professional staff and efficient service for cards and insurance; a smaller group report slow or unhelpful support and unresolved complaints.
Multiple reviewers report good prices and beneficial card rewards for travel insurance and card use; a minority mention unexpected charges or cancellation penalties.
Frequent comments highlight an easy-to-use website and app, quick purchase and renewal flows for insurance and straightforward card management experiences.
Product mentions are limited: many describe adequate cover and card benefits, while a few note practical limits such as low credit limits or declined transactions.
Customers report both fast, clear responses and problems: some cite prompt answers while others describe misleading phone advice or ineffective chatbot support.
Overall impressions are mostly positive, with users citing ease and helpful staff; a minority experienced significant service or billing issues prompting complaints.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Afonzo, Jerry, and Sellen were insured with Asda money for a short time, but we found the service lacking and decided to go elsewhere.
When we contacted, the representative told us that there would be no fees or charges if we cancelled, so we did!
They called to let us know that we would be obliged to pay an additional £200 because my husband had mentioned over the phone that he wouldn't have bought the insurance at all if we had known about the cancellation penalties!
After listening in on our phone conversations, they realized this and agreed to deduct £30 from the remaining policy premium.
We were ecstatic.
If you have a problem with their poor customer service, send an email to complaints@insurance factory.
The Ombudsman is our only remaining recourse at this point.
They will tell you blatant lies over the phone before demanding payment.
AVOID!
A greater number of credible companies are now available!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Asda Money is the financial-services division associated with the UK supermarket brand Asda. It offers consumer financial products such as credit cards, travel and other insurance products, and digital account tools and rewards. Information seekers often compare its card features, insurance cover and app tools when researching personal finance options in the UK. Asda Money products operate in a regulated market; consumers commonly check terms (claims, cancellation, credit limits and fees) before buying.