Reviews Analysed
21
We Collect & Analyse Reviews
Wise
Experiences & Reviews
Wise (formerly TransferWise) is a UK-based fintech specialising in international money transfers and multi-currency accounts with linked debit cards. It operates via web and mobile apps, publishes fees alongside mid-market exchange rates, and serves both personal and business customers across many countries. The service emphasises online account management and multi-currency functionality for cross-border payments.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
29d
Overall Rating
4.5
Our Analysis
🎯
Service quality
Most reviewers report fast, reliable transfers and quick account actions; a minority describe delays or transfers that could not be completed.
Share
Strong
16%
💰
Value for money
Many users cite low, transparent fees and competitive exchange rates; a few highlight high card or ATM withdrawal charges as a drawback.
Share
Strong
16%
⚡
User experience
Users frequently describe the app as simple and easy, with instant tracking and quick transactions; occasional issues include address-update friction.
Share
Strong
28%
🔧
Product quality
Customers praise features such as virtual cards, quick replacement cards and wide card acceptance; some request support for additional currencies or report product limitations.
Share
Mixed
7%
📞
Communication
Support and fraud-resolution are often reported as responsive and helpful; a few users encounter problems receiving security codes or similar communication failures.
Share
Mixed
7%
⭐
Overall experience
Most reviewers give positive overall feedback, citing convenience, speed and cost savings; a small number report serious issues that blocked transfers.
Share
Strong
27%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (September 2022 – September 2025).
. Great service: Affordable commissions payouts with EUR transactions by Wise
"I recently used Wise's commission payout service in Euros, and I am very satisfied with the experience. The process was simple, quick and efficient! What stood out to me was the low cost of transfer fees as compared to other traditional bank services that I have used before - it made a real difference in my budget. In addition, Wise has a transparent fee structure that ensures there are no hidden charges or surprises at the end of your transaction. The payment system ensured that it reached its destination quickly without any hiccups. I also appreciated the excellent customer support team who were available 24/7 to handle any questions or issues throughout the whole process. Overall, using Wise for commission payout was an excellent decision! It is reliable, affordable and fast. If you're looking for an easy way to make international payments, this is definitely worth considering"
Prof. Leann Kirlin
Collected.reviews
Sep 13, 2022
Featured for: detailed positive on fees and support
SPEED!
"SPEED! Everything happens in the blink of an eye. You make a transaction and it registers within seconds on your phone. If - heaven forbid - a fraudul..."
MG
Trustpilot
Sep 30, 2025
Featured for: praise for speed and features
I cannot complete my transfer
"I cannot complete my transfer, NOT ABLE TO RECEIVE SECURITY CODE. THIS NEV..."
Mark Ernest D'Aulerio
Trustpilot
Sep 30, 2025
Featured for: issue receiving security code
Charges for local atm withdrawal are…
"Charges for local atm..."
Drew Stewart Browning
Trustpilot
Sep 30, 2025
Featured for: complains about ATM withdrawal charges
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
D
Drew Stewart Browning
trustpilot.com
Sep 30, 2025
Charges for local atm withdrawal are…
Charges for local atm...
W
WAEL DARWISH
trustpilot.com
Sep 30, 2025
Very well organised and tracking system
Very well organised...
K
Kreifeur Khalifa
trustpilot.com
Sep 30, 2025
topoop
...
R
Robert
trustpilot.com
Sep 30, 2025
Easy, quick and good value
...
M
MG
trustpilot.com
Sep 30, 2025
SPEED!
SPEED! Everything happens in the blink of an eye. You make a transaction and it registers within seconds on your phone. If - heaven forbid - a fraudul...
D
Diana
trustpilot.com
Sep 30, 2025
So simple and inexpensive
The transactions to my family are straightforward and quick. The exchange rates are good an...
G
Gerald Jhon Gadot
trustpilot.com
Sep 30, 2025
The transaction is very fast
The transaction is very fast, and Wise is also easy to use. One thing that makes me sad is the card transaction fe...
M
Mark Ernest D'Aulerio
trustpilot.com
Sep 30, 2025
I cannot complete my transfer
I cannot complete my transfer, NOT ABLE TO RECEIVE SECURITY CODE. THIS NEV...
j
jean-paul
trustpilot.com
Sep 30, 2025
Easy to use
Easy to use, working in every cou...
A
Abdul Nasir Adam
trustpilot.com
Sep 30, 2025
It’s very easy to send
...
N
Nikolas Pastir
trustpilot.com
Sep 30, 2025
Not enough very slow
...
J
John
trustpilot.com
Sep 30, 2025
Simple
Very simple, easy to use good way to save o...
R
Rafael Muresan
trustpilot.com
Sep 30, 2025
The best money transfer app
...
M
Muhamed Adem Munie
trustpilot.com
Sep 30, 2025
Everything from account opening to…
Everything from account opening to receive and send money is so instant. The only problem I see is that when I fill my new address yo...
F
Francesco Taddei
trustpilot.com
Sep 30, 2025
Great service
Currency conversion is always convenient compared to other companies, th...
G
Gilbert Hernandez
trustpilot.com
Sep 30, 2025
Very convenient to use and to send…
Very convenient to use and to send money on international client....
A
Adam Buxton
trustpilot.com
Sep 30, 2025
I think that a wise account is such a…
I think that a wise account is such a brilli...
S
Stormgain Customer
trustpilot.com
Sep 30, 2025
Excellent
Excellent, very use...
S
Stephen
trustpilot.com
Sep 30, 2025
ease of use
...
A
Aaron Goldman
trustpilot.com
Sep 30, 2025
Please support transfer of funds to…
Please support transfer of fun...
Conclusion
Reviewers most often note Wise for fast, easy-to-use transfers, transparent fees and useful features like virtual cards. Several reviews cite good exchange rates and straightforward international payments, making it attractive for regular cross-border transfers. However, some users report specific problems: high ATM or card transaction fees in certain cases, occasional failure to receive security codes, and isolated address-update issues. Consumers should weigh the likely savings on transfers and multi-currency convenience against potential card or withdrawal fees and confirm support for particular destination currencies before sending large amounts.