Users often praise the app for quick, simple transfers and clear multi-currency features. Many mention competitive exchange rates and easy-to-follow tracking. A notable share of reviews focus on blocked or delayed payments, with occasional major failures. In those cases, many complain that support is slow, unresponsive, or gives conflicting answers.
Examples from available reviews (Sep 2022 – Mar 2026).
Using Wise is very easy and fast.
“So easy and Fast...”
Transfer times are inconsistent and the app is unstable.
“Wise is very inconsistent about how long it takes to send money.”
Reviewer reports Wise took $70K and alleges security and regulatory failures.
“Wise took $70K from me”
Support promised a refund then retracted and subsequently refused the refund.
“a representative explicitly promised me a refund, then retracted that promise minutes later”
Reviews describe both smooth, fast transfers and repeated breakdowns. Users report blocked payments, duplicate payment issues, and return fees charged by intermediary banks. Several accounts mention long delays and money that stayed out of reach until they escalated.
Many users point to strong value thanks to competitive exchange rates and clearly shown fees. Some cite high card or ATM withdrawal charges, and at least one says a promotional credit never arrived. A small number claim that money held during delays earns unintended interest for the provider.
Customers regularly highlight the app’s ease of use, quick responsiveness, and tidy tracking. Travellers like keeping multiple currency balances and converting quickly on the device. A minority mention problems such as funds getting stuck after an accidental payment choice or security codes that never come through.
Most feedback calls the platform straightforward, with competitive currency conversion. Rare but serious allegations appear, including one claim of a large unauthorised loss. Others mention features working as expected, such as closing an account and making instant transactions.
Some reviews like the status updates and clear transfer notifications. A larger group criticises support for unanswered emails, promised refunds that were later withdrawn, and conversations that stop without resolution. A few also describe authentication problems or security codes failing to arrive.
Positive reviews describe a fast, convenient option for everyday transfers and travel. Negative reviews focus on stressful situations with held funds, unresolved errors, and weak support. Overall, the feedback contrasts routine successful use with sharp incidents that require direct help.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · consumeraffairs.com (10) · Collected.reviews (1) · Quotes shortened · As of: March 2026
User finds the service insufficient and very slow.
“Not enough very slow”
Very simple and easy to use, helps save money.
“Very simple, easy to use good way to save on money by using wise!”
Reviewer considers it the best money transfer app.
“The best money transfer app”
Most features are instant, but address updates do not apply instantly.
“Everything from account opening to receive and send money is so instant.”
Currency conversion is convenient, card widely accepted and app easy.
“Currency conversion is always convenient compared to other companies”
Convenient for international transfers; issues are usually resolved within a day.
“Very convenient to use and to send money on international client.”
Wise account is easy and brilliant for converting currencies.
“I think that a wise account is such a brilliant thing and so easy to convert currencies.”
Platform is excellent and very user-friendly.
“Excellent, very user-friendly platform”
The currency exchange service is fabulous.
“currency exchange is fab”
User requests support for transfers to French Polynesia in XPF.
“Please support transfer of funds to French Polynesia in XPF!”
I recently used Wise's commission payout service in Euros, and I am very satisfied with the experience. The process was simple, quick and efficient!
What stood out to me was the low cost of transfer fees as compared to other traditional bank services that I have used before - it made a real difference in my budget. In addition, Wise has a transparent fee structure that ensures there are no hidden charges or surprises at the end of your transaction.
The payment system ensured that it reached its destination quickly without any hiccups. I also appreciated the excellent customer support team who were available 24/7 to handle any questions or issues throughout the whole process.
Overall, using Wise for commission payout was an excellent decision! It is reliable, affordable and fast. If you're looking for an easy way to make international payments, this is definitely worth considering
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Wise runs an online service for international transfers and multi-currency accounts. Individuals can hold multiple currencies, convert at the mid-market rate, and get local bank details in major currencies. The service offers a debit card for purchases and ATM withdrawals, plus online tracking for each transfer. Businesses use it for cross-border payroll, supplier payments, and bulk payouts through APIs and web tools.