Review content shows a clear pattern: many customers find XE quick to use, with straightforward online tools and rapid transfers. Several reviews highlight competitive exchange rates and low fees as reasons for choosing the service. However, at least one reviewer experienced a delayed transfer and a shortfall in the amount received without prior warning, and another raised concerns about rates for existing customers. If you are considering XE, check live rates and the expected recipient amount before sending, monitor the transfer, and contact support promptly if an issue arises.
Examples from available reviews (Sep 2022 – Feb 2026).
The reviewer found XE's international transfer fast, seamless and user-friendly.
“the process was seamless and hassle-free.”
Transfer arrived late and was short by 200 baht without prior advice.
“I received 200 baht less than sent.”
XE corrected a mistake the same day and satisfied the reviewer.
“XE sorted it out for me within the same day.”
Service is fast and reliable, but reviewer wants better rates for existing clients.
“you should give better rates for existing clients”
Reviewers most often report fast, efficient transfers and reliable processing; a minority mention delays or recipient-side processing problems affecting delivery.
Many reviewers cite competitive or favourable exchange rates and low fees; a few raise concerns about poorer rates or less favourable terms for existing customers.
Users describe the website and app as easy to use with quick account setup and straightforward flows, though a small number noted occasional access or accuracy issues.
No reviewers explicitly commented on a physical product or software build quality; there is insufficient review evidence to assess product reliability or features.
Some customers report prompt, helpful phone support and same-day issue resolution; one reviewer reports lack of prior warning about a shortfall on receipt.
Overall impressions are mainly positive: fast, simple transfers and reliable outcomes for many users, with isolated reports of delays and shortfalls.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Reviewer calls it the best money transfer app with good rates.
“Best money trasnfer app. Quick and really nice rates”
Process was seamless and completed within one day.
“Seamless process, all done in one day. Got to love it.”
XE completed transfers in about three hours versus days with Western Union.
“but XE takes 3 hours!!!❤️❤️❤️👍🙏”
Account manager maintained constant contact and was very helpful.
“Constant contact with account manager who was very helpful throughout the entire transaction.”
Reviewer reports there was no follow-up regarding their issue.
“No follow up”
They offer good rates and are consistently fast and reliable.
“+They have good rates and are always fast and reliable.”
Bank transfers are secured and fast.
“Secured and fast bank transfer.”
Transfers are very quick and hassle-free.
“very quick transfer, hassel free”
Everything worked as expected and communication was good.
“Everything worked as expected, minor hitches were overcome. Communication was good.”
Reviewer says their account was closed without any reason or explanation.
“my account was closed for no specific reason what so ever”
Service is consistently great and efficient; customer since 2015.
“Always great and efficient to deal with. Long term customer since 2015!”
Transfers had no hidden fees and arrived straightaway.
“It great no hidden fee , and no fee to transfer money”
Excellent exchange rates and a simple, superior app.
“Excellent rate of exchange.”
Transferring money is very simple and straightforward.
“It is very simple and straightforward to transfer money.”
Application deducts funds but recipients sometimes do not receive transfers.
“When making international transfers, the application deducts the money from the account, but the recipient does not receive the money.”
The service was fast and efficient.
“Fast and efficient”
Service works simply and efficiently with competitive rates.
“All works simply and efficiently, with competitive rates”
Instructions were jargon-filled and confusing, but XE experts reassured by phone.
“Your instructions often use jargon which to the lay person is not familiar.”
App is easy to use, transfers are speedy, reliable, and well-priced.
“Money transfers are speedy and reliable and the rates are good.”
Charges a flat $4 fee and the recipient receives the full amount.
“They charge a flat $4 fee and the amount sent is the amount that arrives (unlike Paypal, which extracts fees on both ends of the transaction.)”
Transfer was straightforward and quick to complete.
“Straightforward and quick transfer.”
Transfers were fast and fees were low.
“Fast and easy Money Transfers. Low Fees”
Processing was efficient, but receiving-end funds were not always correct.
“not always correct at re ceiving end”
Quick and easy to use with a high exchange rate compared to others.
“Quick and easy to use. High exchange rate compare to others.”
Service has settled and is working fast now.
“Settled down now. Working fast”
Exchange rate was reported as very good.
“Very Good exchange rate”
Transfer arrived late and was short by 200 baht without prior advice.
“I received 200 baht less than sent.”
Service is simple, with good exchange rates and quick arrivals.
“So simple to use. Good exchange rates and money always arrives quickly.”
Service does what it is supposed to do easily.
“Do what it is suppose to do easily”
Reviewer gives a short positive endorsement: 'Awesome Xe'.
“Awesome Xe.”
Easy to use with fast transfers and good rates.
“Easy to use, fast transfer and good rates.”
Service was quick and easy; telephone response and help were excellent.
“Quick and easy , I also telephoned and the response and help was excellent .”
XE corrected a mistake the same day and satisfied the reviewer.
“XE sorted it out for me within the same day.”
XE is easy to use and reviewer has been a long-term customer.
“XE makes it easy, I've been a customer for years.”
Reviewer's query was resolved successfully.
“My query resolves”
Review text is incomplete and stops mid-sentence.
“From the first time I used”
Platform is easy and straightforward to use.
“Easy and straightforward to use”
Reviewer has used XE over a decade with no problems.
“Have been using the for over a decade! Never had a problem, only improvements over the years.”
Service is fast and reliable, but reviewer wants better rates for existing clients.
“you should give better rates for existing clients”
Transfer was smooth, hassle-free, and offered a great rate.
“Smooth hassle free transfer and a great rate. No complaints here!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
XE operates an online currency and international money-transfer service and provides live exchange-rate tools through its website and mobile apps. The platform is commonly used to send money across borders and to check real-time currency conversions. Consumers researching XE typically look for information on transfer speed, exchange rates, fees, and customer support when choosing a remittance provider.