Reviews Analysed
21
We Collect & Analyse Reviews
XE
Experiences & Reviews
XE operates an online currency and international money-transfer service and provides live exchange-rate tools through its website and mobile apps. The platform is commonly used to send money across borders and to check real-time currency conversions. Consumers researching XE typically look for information on transfer speed, exchange rates, fees, and customer support when choosing a remittance provider.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
15d
Overall Rating
4.7
Our Analysis
🎯
Service quality
Reviewers most often report fast, efficient transfers and reliable processing; a minority mention delays or recipient-side processing problems affecting delivery.
Share
Strong
30%
💰
Value for money
Many reviewers cite competitive or favourable exchange rates and low fees; a few raise concerns about poorer rates or less favourable terms for existing customers.
Share
Strong
19%
⚡
User experience
Users describe the website and app as easy to use with quick account setup and straightforward flows, though a small number noted occasional access or accuracy issues.
Share
Strong
25%
🔧
Product quality
No reviewers explicitly commented on a physical product or software build quality; there is insufficient review evidence to assess product reliability or features.
Share
Mixed
0%
📞
Communication
Some customers report prompt, helpful phone support and same-day issue resolution; one reviewer reports lack of prior warning about a shortfall on receipt.
Share
Mixed
8%
⭐
Overall experience
Overall impressions are mainly positive: fast, simple transfers and reliable outcomes for many users, with isolated reports of delays and shortfalls.
Share
Strong
19%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (September 2022 – September 2025).
A Smooth Experience with XE Money Transfer
"I recently used XE Money Transfer to send money overseas, and I must say that I am thoroughly impressed with their service. From start to finish, the process was seamless and hassle-free. One of the standout features for me was their live currency rates. It was incredibly helpful to see the current exchange rate right there on their website, which meant that I knew exactly how much money I'd be sending and how much would be received at the other end. This made budgeting so much easier! Setting up my account was also a breeze; it took no time at all to input my details and get started. The platform itself is user-friendly and intuitive, so even as someone who isn't particularly tech-savvy, I had no issues navigating it. But what really stood out to me was the speed with which my transfer went through. Within hours of initiating it, my recipient had already received the funds - this kind of efficiency is unheard of in traditional banking systems! Overall, if you need to send money internationally without any fuss or bother, then XE Money Transfer is definitely worth considering"
Botsford
Collected.reviews
Sep 24, 2022
Featured for: Detailed praise: rates, UX, speed
The money has still not arrived
"The money has still not arrived. Update: I did finally receive the transfer. The transfer was to Thailand and I received 200 baht less than sent. Was..."
HB
Trustpilot
Sep 30, 2025
Featured for: Delayed transfer and missing funds
The transaction went exactly as I hoped.
"The transaction went exactly as it should have done. I made a mistake but XE s..."
John (in France)
Trustpilot
Sep 30, 2025
Featured for: Support resolved issue same day
Fast and reliable .i didn t give 5…
"Fast and reliable .i didn t give 5 because you should give..."
Claudio
Trustpilot
Sep 30, 2025
Featured for: Existing-customer rate complaint
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
E
Eric Vavasour
trustpilot.com
Sep 30, 2025
Straightforward and quick transfer.
Straightforward a...
P
Parking.com Customer
trustpilot.com
Sep 30, 2025
Fast and easy Money Transfers
Fast and easy Money...
C
Christopher
trustpilot.com
Sep 30, 2025
Processing very efficient,real time…
Processing very efficient,real time access to funds not alw...
E
Eleanor
trustpilot.com
Sep 30, 2025
Quick and easy to use
Quick and easy to use. High ex...
R
Rodney
trustpilot.com
Sep 30, 2025
Settled down now
Settled down no...
A
Ankur
trustpilot.com
Sep 30, 2025
Very Good exchange rate
...
H
HB
trustpilot.com
Sep 30, 2025
The money has still not arrived
The money has still not arrived. Update: I did finally receive the transfer. The transfer was to Thailand and I received 200 baht less than sent. Was...
l
linda greed
trustpilot.com
Sep 30, 2025
Excellent service
So simple to use. Good exchange rat...
M
Marc
trustpilot.com
Sep 30, 2025
Do what it is suppose to do easily
Do what it is sup...
A
Abhishek Bagkar
trustpilot.com
Sep 30, 2025
Awesome Xe.
...
M
MO MCC
trustpilot.com
Sep 30, 2025
Easy to use
Easy to use, fast tra...
E
Embo
trustpilot.com
Sep 30, 2025
Quick and easy
Quick and easy , I also telephoned and...
J
John (in France)
trustpilot.com
Sep 30, 2025
The transaction went exactly as I hoped.
The transaction went exactly as it should have done. I made a mistake but XE s...
b
brodricj
trustpilot.com
Sep 30, 2025
XE makes it easy
XE makes it easy, I've b...
J
Jitendra
trustpilot.com
Sep 30, 2025
My query resolves
...
D
David
trustpilot.com
Sep 30, 2025
From the first time I used XE.com I was so surprised at the actual time it took to transfer funds. A couple of hours to days when using the Bank and, the exchange rate is always very favourable.
...
J
John Jackson
trustpilot.com
Sep 30, 2025
Easy and straightforward to use
Easy and straig...
M
Marija Milos
trustpilot.com
Sep 30, 2025
Fast and reliable
Have been using the for over a decade! Never h...
C
Claudio
trustpilot.com
Sep 30, 2025
Fast and reliable .i didn t give 5…
Fast and reliable .i didn t give 5 because you should give...
k
kevin
trustpilot.com
Sep 30, 2025
Smooth hassle free transfer and a great…
Smooth hassle free transfer and...
Conclusion
Review content shows a clear pattern: many customers find XE quick to use, with straightforward online tools and rapid transfers. Several reviews highlight competitive exchange rates and low fees as reasons for choosing the service. However, at least one reviewer experienced a delayed transfer and a shortfall in the amount received without prior warning, and another raised concerns about rates for existing customers. If you are considering XE, check live rates and the expected recipient amount before sending, monitor the transfer, and contact support promptly if an issue arises.