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Interactive Investor
Reviews & Experiences

Reviews show consistent praise for Interactive Investor’s phone and helpdesk staff, with multiple reports of patient, knowledgeable advisers resolving queries. Several reviewers value the flat-fee pricing and built-in research tools for self-directed investing. However, there are recurring, specific complaints about transfer delays, IT errors and administrative failures that in some cases caused missed trades or delayed withdrawals. Consumers should weigh the strong customer-service feedback and fee structure against the operational risk reports when deciding whether the platform meets their needs.

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Overview & Key Metrics

Review count
42
Sources
trustpilot.com, Collected.reviews
Last updated
February 2026

What reviewers often mention

🎯

Service quality

Most reviews describe attentive, patient and knowledgeable staff who follow up as promised; a small number report failures in admin or delayed processing that undermined trust.

💰

Value for money

Several reviewers note the flat-fee/competitive fixed-fee approach as good value, while isolated reports cite paid urgent services that still experienced delays.

⚡

User experience

Users frequently call the platform user-friendly with useful research tools; a minority report login, transaction or IT errors that delayed actions or withdrawals.

🔧

Product quality

Research and platform tools receive positive mentions, but a small sample highlights IT and administrative shortcomings affecting retirements or withdrawals.

📞

Communication

Many reviews praise phone support, named advisers and prompt callbacks; a few reviews describe poor admin responses, message tracing issues and delayed replies.

⭐

Overall experience

Overall impressions are largely positive, centred on helpful support and perceived value, yet some customers report serious operational problems around transfers and IT.

All Reviews

For each review, the core experience based on original source reviews.

All Reviews

Sources: Trustpilot (40) · Collected.reviews (2) · Quotes shortened · As of: February 2026

S S
Feb 16, 2026 · trustpilot.com
AB
Feb 16, 2026 · trustpilot.com
Pete L
Feb 16, 2026 · trustpilot.com
Daniel V.
Feb 16, 2026 · trustpilot.com
AH - A Hardie
Feb 14, 2026 · trustpilot.com
customer
Feb 13, 2026 · trustpilot.com
Peter Hunt
Feb 13, 2026 · trustpilot.com
Marion Clay
Feb 13, 2026 · trustpilot.com
Julian Reeves
Feb 13, 2026 · trustpilot.com
Stephen Lowe
Feb 13, 2026 · trustpilot.com
Rizwan Shahid
Feb 13, 2026 · trustpilot.com
stefancassaryahoo.co.uk
Feb 13, 2026 · trustpilot.com
John
Feb 13, 2026 · trustpilot.com
Sachini Fernando
Feb 13, 2026 · trustpilot.com
David Grant
Feb 12, 2026 · trustpilot.com
Neil
Feb 12, 2026 · trustpilot.com
David Fletcher
Feb 12, 2026 · trustpilot.com
VALERIE JOHNSON
Feb 12, 2026 · trustpilot.com
Pedro
Feb 12, 2026 · trustpilot.com
Lourdes Wong
Feb 12, 2026 · trustpilot.com
Suzanne Llewellyn
Sep 30, 2025 · trustpilot.com
Gary
Sep 30, 2025 · trustpilot.com
Ytrewq
Sep 30, 2025 · trustpilot.com
Matthew Greenwell
Sep 30, 2025 · trustpilot.com
Jonathan
Sep 30, 2025 · trustpilot.com
Maureen
Sep 30, 2025 · trustpilot.com
Greg
Sep 30, 2025 · trustpilot.com
Casey Choong
Sep 30, 2025 · trustpilot.com
Terence Gough
Sep 30, 2025 · trustpilot.com
Andi C
Sep 30, 2025 · trustpilot.com
Trevor
Sep 30, 2025 · trustpilot.com
andrea bailey-willis
Sep 30, 2025 · trustpilot.com
J Ridley-Smith
Sep 30, 2025 · trustpilot.com
Michael C
Sep 30, 2025 · trustpilot.com
Amitabh D'Souza
Sep 30, 2025 · trustpilot.com
SP Brad
Sep 30, 2025 · trustpilot.com
Clare P
Sep 30, 2025 · trustpilot.com
Henry
Sep 30, 2025 · trustpilot.com
Dorothy Bell
Sep 30, 2025 · trustpilot.com
Jane stephenson
Sep 30, 2025 · trustpilot.com

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Sources and methodology

This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.

About Interactive Investor

Interactive Investor is a UK online investment platform that offers self-directed investing across ISAs, SIPPs, shares and funds. It is widely used by retail investors and advisers for its subscription-style, flat-fee pricing and integrated research tools. The platform provides dealing, account administration and customer support by phone and secure messaging. Consumers researching Interactive Investor typically look for information on pricing, platform features, customer service and operational reliability.