Reviews Analysed
22
We Collect & Analyse Reviews
Energy Helpline
Experiences & Reviews
Energy Helpline is a UK-based energy comparison and switching service that helps consumers find and arrange changes of energy supplier. The site aggregates tariff offers, lists potential cashback or incentives, and provides customer support channels (online, email and phone). Consumers often consult Energy Helpline when researching cheaper tariffs, switching providers or claiming introductory payments.
Overview & Key Metrics
Positive Sentiment
73%
Latest Review
146d
Overall Rating
3.7
Our Analysis
🎯
Service quality
Reviews describe both helpful, efficient advisers and repeated service failures such as missed cancellations, slow follow-up and unresolved issues.
Share
Mixed
17%
💰
Value for money
Some users report better deals and received incentives; others say promised savings or cashback did not appear and bills increased after switching.
Share
Mixed
13%
⚡
User experience
Many users find the website and switching process quick and straightforward; a notable minority report delays, errors or confusing results after switching.
Share
Mixed
30%
🔧
Product quality
Reviews contain no substantive feedback about the physical quality of energy supply; commentary centres on switching, service and billing instead.
Share
Mixed
0%
📞
Communication
Frequent complaints about cold calls, unanswered calls, missed callbacks and limited phone support, though a small number praise individual advisors.
Share
Weak
11%
⭐
Overall experience
Overall impressions are mixed: several customers report smooth, helpful switches while others describe serious problems with cancellations and billing.
Share
Mixed
30%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 22 verified reviews (September 2021 – October 2025).
Energy subscription
"I hate the reception I got at the company when purchasing my energy. The attendant was the worst I have ever met in this world. I called on energy helpline around 10-15 times and I just kept getting hung up. It's been a while, and the waiting time is horrible. The service is not good and it is not what TV hosts promised. To date, no one has ever reached back to me despite being interested in their energy. This company shouldn’t be in operation at all costs. It’s full of quacks who don’t know what they are doing! I don't like you and can't recommend it to anyone!
"
Ellena
Collected.reviews
Dec 02, 2021
Featured for: Detailed complaint about calls and service
Avoid Energy Helpline - Go direct!!
"Please try to avoid Energy Helpline. I joined an energy tariff through them after being recommended by our Estate Agents, but then realised the next d..."
Phoebe
External Source
Mar 02, 2022
Featured for: Switching error caused higher bills
For Bethany.
"Today I called and spoke to a really lovely advisor called Bethany. I cannot thank her enough for all the advice she gave me. She was calm, patient, u..."
Ondre
External Source
Mar 11, 2022
Featured for: Positive advisor experience, calm and helpful
I went on line to find a new dual fuel…
"I went on line to find a new dual fuel company to move to. The site found some that would be bett..."
jeanette jones
External Source
Sep 24, 2021
Featured for: Quick, easy online switch example
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 22 reviews
All Customer Reviews
Sources: External Source (20) · Collected.reviews (2) · Quotes shortened · As of: October 2025
U
UTILITY SOLUTION
External Source
May 28, 2025
Worst experience
...
C
Chris
External Source
Aug 09, 2024
Plagues my company with cold sales…
Plagues my company with cold sales calls and won't stop - we've had three calls in a single hour and are registered wit...
O
Ondre
External Source
Mar 11, 2022
For Bethany.
Today I called and spoke to a really lovely advisor called Bethany. I cannot thank her enough for all the advice she gave me. She was calm, patient, u...
P
Phoebe
External Source
Mar 02, 2022
Avoid Energy Helpline - Go direct!!
Please try to avoid Energy Helpline. I joined an energy tariff through them after being recommended by our Estate Agents, but then realised the next d...
M
MIKE FLAHERTY
External Source
Dec 14, 2021
They promise you will save money when…
They promise you will save money when they switch you but once switched the new supplier almost doubled my monthly direct debit for that whole year ,...
E
Ellena
Collected.reviews
Dec 02, 2021
Energy subscription
I hate the reception I got at the company when purchasing my energy. The attendant was the worst I have ever met in this world. I called on energy helpline around 10-15 times and I just kept getting hung up. It's been a while, and the waiting time is horrible. The service is not good and it is not what TV hosts promised. To date, no one has ever reached back to me despite being interested in their energy. This company shouldn’t be in operation at all costs. It’s full of quacks who don’t know what they are doing! I don't like you and can't recommend it to anyone!
E
Ellena
Collected.reviews
Dec 02, 2021
Energy subscription
I hate the reception I got at the company when purchasing my energy. The attendant was the worst I have ever met in this world. I called on energy helpline around 10-15 times and I just kept getting hung up. It's been a while, and the waiting time is horrible. The service is not good and it is not what TV hosts promised. To date, no one has ever reached back to me despite being interested in their energy. This company shouldn’t be in operation at all costs. It’s full of quacks who don’t know what they are doing! I don't like you and can't recommend it to anyone!
J
Jeanette Nelson
External Source
Nov 11, 2021
You took too long to pay the £40 for…
You took too long to pa...
M
Margaret Lang
External Source
Oct 23, 2021
Good experience
The whole experience of changing energy...
C
Chris C
External Source
Oct 18, 2021
Don’t use them
I used this company to switch electricity supplier in June. I followed the link from the website to the new supplier which said that I would receive £...
R
RM Smith
External Source
Sep 30, 2021
Some 6 months ago I contacted Trust…
Some 6 months ago I contacted Trust Pilot and asked for the best Energy Helpline options to transfer both my electricity and gas supplies from Shell....
M
Mrs Jean Gravier
External Source
Sep 27, 2021
Best offer available for me
looked to see what was on offer on line liked EDF offer so decided to stay with them. We had been passed to EDF when Green Energy went bust and were t...
C
Chris Port
External Source
Sep 25, 2021
Better options of companys to compare
Better options of...
C
Colin
External Source
Sep 24, 2021
Found it easy and very helpful.
Found it easy a...
j
jeanette jones
External Source
Sep 24, 2021
I went on line to find a new dual fuel…
I went on line to find a new dual fuel company to move to. The site found some that would be bett...
G
George Gulliford
External Source
Sep 23, 2021
Worked fine for me
Worked fine for me. Quick and...
M
Mrs M C
External Source
Sep 23, 2021
very helpful
...
E
Elizabeth
External Source
Sep 22, 2021
Quick and easy thanks
...
T
Terence
External Source
Sep 22, 2021
Great prices and easy to use
...
S
SHARON HARVEY
External Source
Sep 21, 2021
Very easy to change my energy provider…
Very easy to change my energy provider and get a bette...
Conclusion
Reviews for Energy Helpline show a mixture of smooth, efficient online switching experiences and serious service or communication failures. Many customers praise easy online comparisons and prompt successful switches; others report missed callbacks, problems cancelling previous tariffs, delays in cashback payments and unexpected bill increases. If you use Energy Helpline, keep written records, check cashback terms carefully and confirm cancellations directly with suppliers. For complex or time‑sensitive switches, consider contacting the supplier directly and using the comparison results as a starting point.