Reviewers often describe fast, simple online switching and supportive phone advisers. Several say they moved quickly to better dual-fuel deals and found comparisons easy to use. Others report switches that failed, promised payments that never arrived, and bills that rose sharply after changing. Many also mention unwanted sales calls and repeated trouble getting through by phone.
Examples from available reviews (Sep 2021 – Feb 2026).
Helpful advisor Bethany provided calm, patient and friendly support.
“a really lovely advisor called Bethany.”
Switch promised savings but resulted in much higher bills instead.
“rather then saving a quoted £304 I paid an extra. £960”
Company made repeated unsolicited sales calls despite Telephone Preference Service registration.
“Plagues my company with cold sales calls and won't stop”
Online process quickly found and switched to a better dual fuel company.
“Very quickly and easily done on line.”
Several reviews commend specific advisers and say staff managed supplier switches smoothly. Others describe electricity transfers that failed, the company refusing to accept fault, and slow payment of switching incentives.
Many reviewers say they found cheaper tariffs and clear comparisons that led to savings. Some complain that promised cashback or quoted savings never came through, and one reviewer reports a switch that pushed annual costs up sharply.
Many comments point to a quick, easy online journey and simple comparison tools. A smaller group report poor phone support, including long waits and calls that cut off and disrupted the process.
Customers say the platform shows options from multiple suppliers and sometimes led to competitive deals from major providers. Fewer reviews mention technical issues or missing features than focus on usability and service.
Several reviewers report unwanted sales calls, including accounts of calls continuing despite Telephone Preference Service registration. Others also describe long time on hold and calls dropping while trying to sort out problems.
Reviews are split between switches that go through smoothly and serious problems such as unresolved transfer mistakes and missing payments. Positive and negative accounts appear side by side rather than pointing to one typical outcome.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Collected.reviews (2) · Quotes shortened · As of: February 2026
Reviewer reports the worst experience with the company.
“Worst experience”
Company made repeated unsolicited sales calls despite Telephone Preference Service registration.
“Plagues my company with cold sales calls and won't stop”
Helpful advisor Bethany provided calm, patient and friendly support.
“a really lovely advisor called Bethany.”
Service errors during switching caused loss of cheaper tariff and over £1,000 extra.
“causing it to go up over £1,000 a year”
Switch promised savings but resulted in much higher bills instead.
“rather then saving a quoted £304 I paid an extra. £960”
I hate the reception I got at the company when purchasing my energy. The attendant was the worst I have ever met in this world. I called on energy helpline around 10-15 times and I just kept getting hung up. It's been a while, and the waiting time is horrible. The service is not good and it is not what TV hosts promised. To date, no one has ever reached back to me despite being interested in their energy. This company shouldn’t be in operation at all costs. It’s full of quacks who don’t know what they are doing! I don't like you and can't recommend it to anyone!
I hate the reception I got at the company when purchasing my energy. The attendant was the worst I have ever met in this world. I called on energy helpline around 10-15 times and I just kept getting hung up. It's been a while, and the waiting time is horrible. The service is not good and it is not what TV hosts promised. To date, no one has ever reached back to me despite being interested in their energy. This company shouldn’t be in operation at all costs. It’s full of quacks who don’t know what they are doing! I don't like you and can't recommend it to anyone!
Company delayed paying the £40 switching payment.
“You took too long to pay the £40 for switching.”
Changing supplier went very smoothly and efficiently.
“The whole experience of changing energy supplier went very smoothly & efficiently”
Reviewer did not receive promised £20 cash back and was denied support.
“I haven’t received my money and Energy Helpline are washing their hands of any responsibilities”
Electricity transfer failed or went to wrong address and company declined responsibility.
“Energy Helpline have completely “sloped shoulders” advising me that it is not their responsibility”
Found EDF offering the best deal and they handled everything well.
“Everything made so easy couldn't find anyone to compare to their offer.”
Provided better options of companies to compare.
“Better options of companys to compare”
Reviewer found the service easy and very helpful.
“Found it easy and very helpful.”
Online process quickly found and switched to a better dual fuel company.
“Very quickly and easily done on line.”
Service worked fine and was quick and easy to use.
“Quick and easy to use.”
Reviewer describes the company as very helpful.
“very helpful”
Switching was quick and easy, reviewer thanked them.
“Quick and easy thanks”
Reviewer found great prices and platform easy to use.
“Great prices and easy to use”
Very easy to change provider and obtain a better deal.
“Very easy to change my energy provider and get a better deal.”
Reviewer found the process excellent and very easy, pending deal completion.
“excellent, very easy process.”
Switching current supplies to the new one was easy and quick.
“It was easy and quick to switch my current supplies to the new one”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Energy Helpline is a UK gas and electricity comparison and switching service. It provides online tools that show tariffs from several suppliers and allow customers to start a switch. Phone support is available to help with tariff choices and the switching steps. The site covers dual-fuel, fixed and variable tariffs, and shows supplier deals and cashback offers where available.