Reviewers often mention fast, on-time installations and engineers who are helpful and tidy. Many say the website and quote process are clear and easy to use. A smaller number report missed appointments, late deliveries, or added upgrade fees. This mix of strong day-to-day service and a few slip-ups shapes buying decisions.
Examples from available reviews (Nov 2021 – Feb 2026).
Easy ordering, competitive price, short install; friendly professional installers.
“Very easy ordering process with competitive pricing and short install date.”
Booked next-day installation, paid, then no service or updates for five days.
“They promised boiler installation on the next day I booked, took my money, and then completely vanished.”
Checkout offered a non-modulating Hive and upgrades require an extra call-out fee.
“the terminals I need to upgrade are sealed inside the unit so this requires a callout fee.”
Boiler arrived very late causing major problems despite product being fine.
“The boiler I ordered was delivered very late and it caused me a lot of trouble.”
Most reviewers describe engineers who arrive on time, work professionally, finish installs quickly, and leave the area clean. Several mention next-day or same-week slots and clear handover guidance. A small number report cancellations, no-shows, or long delays after booking.
Many reviews point to competitive quotes and clear pricing as key reasons for buying. Some mention finance options, including stated 0% APR terms. A few raise concerns about costs or surprise charges during upgrades.
Many reviewers say the online ordering journey is clear, with easy-to-follow quote pages. Several report booking remotely without issues and a smooth checkout. A minority ran into checkout limits or extra fees to enable certain upgrades.
Customers report solid workmanship and heating systems that work as expected after installation. Installers handled on-site problems such as burst pipes and completed more complex battery or system installs neatly. One review links a late product delivery to major disruption.
Many reviews describe quick, helpful responses from the team and installers from start to finish. Reviewers mention clear pre-install information and staff who answer questions. A few report weak follow-up or cancellations without prompt updates.
Most customers describe a smooth journey from quote to handover and say they are happy with the finished install. There is a clear split between many high-rated experiences and a handful of low-rated ones tied to missed bookings or late delivery. Overall feedback stays positive, with occasional operational slip-ups.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Easy ordering, competitive price, short install; friendly professional installers.
“Very easy ordering process with competitive pricing and short install date.”
Engineer arrived as promised, solved issues, explained system and left tidy.
“Amazing chap, turned up exactly as promised.”
Clear website with no hidden fees and excellent customer service.
“Great website, no hidden fees and excellent customer service.”
Engineer punctual, explained work, fixed a burst pipe and delivered high standard.
“Completed on time to a high standard, and quickly fixed a burst pipe”
Installers were pleasant and the reviewer couldn't fault the company.
“The 2 lads who came round were grand. Can't fault the call company.”
Smooth process with timely, knowledgeable, and efficient engineers throughout.
“Engineers on time, knowledgeable and efficient.”
Ordered remotely and the boiler was installed within 24 hours while away.
“All I did was order pay, and 24 hours late, the boiler was installed.”
Helped the solar department identify needs and arranged fitting.
“Very helpful to sort out what i wanted and have it fitted.”
Fantastic service and staff; boiler up and running in just over 24 hours.
“from point of contact to everything up and running was just over 24 hours”
Very responsive and supportive, work completed successfully despite slight delay.
“excellent responsiveness to messages and always available to support.”
Informative online quote and prompt two-day installation with good communication.
“great communication throughout from Liv.”
Helpful phone support and a great plumbing engineer providing excellent service.
“very helpful over the phone, great plumbing engineer on the day, great service - thank you!”
First appointment cancelled but second installer completed the job professionally and cleanly.
“First appointment was cancelled but second installer started at 8 and finished by 3.”
Good communication, great installation and a pleasant installer.
“Good Comms. Great installation. And nice installer”
Punctual engineers completed work in half a day and left garage immaculate.
“Gave me full instructions on how to operate boiler.”
Simple, transparent process with clear inclusions, good finance and tidy installation.
“the whole process was simple and transparent.”
Clear website ordering and prompt competent technician completing installation midday.
“Ordering via website was clear.”
Next-day early morning installation and reviewer happy with the service.
“Install was next day early morning”
Easy to deal with and great ongoing support; cost was a concern.
“simple to deal with and really great ongoing support”
Complicated battery install completed neatly and the system performs as expected.
“the system is doing exactly what we hoped!”
Polite engineer fitted the boiler and showed how to use the remote.
“worked as hard all day to fit the boiler”
Great communication and availability throughout the process.
“Communication, availability was great from start to finish”
Good price and easy process, reviewer would recommend.
“Good price. Easy process. Would recommend”
Company beat competitor's quote and provided a smooth installation.
“They beat our new boiler quote from a firm with the initials BG by £1500”
Best quote received; engineer punctual, hardworking and completed job in two days.
“The engineer came at the time he said he would and worked extremely hard.”
Checkout offered a non-modulating Hive and upgrades require an extra call-out fee.
“the terminals I need to upgrade are sealed inside the unit so this requires a callout fee.”
Good pre-install communication; punctual engineer who cleaned up and answered questions.
“The engineer arrived on time and did all the work quickly.”
Boiler replaced quickly and efficiently in half a day in tight space.
“My boiler was replaced in half a day at great price.”
Excellent overall with great communication and satisfactory cost and installation.
“Fantastic from start to finish, great communication and very happy with cost and install.”
Helpful, honest and professional team guided customer through install and setup.
“the team at Heatable were fantastic completely honest and professional”
Helpful and friendly from first call; installer quick, efficient and tidy.
“From the very 1st phone call everyone was so helpful and friendly.”
Combi boiler swap took about five hours; installer tidy and explained operation.
“Nice chap left everything tidy and explained how to operate my new boiler.”
Excellent communication and personable installers who completed full checks and cleanup.
“EXCELLENT COMMUNICATION FROM START TO FINISH.”
Professional planning and installation with high quality system and good support.
“We have a high quality system which hopefully will last us decades to come.”
Booked next-day installation, paid, then no service or updates for five days.
“They promised boiler installation on the next day I booked, took my money, and then completely vanished.”
Competitive quote and job allocated quickly within two days.
“Gave a very impressive competitive quote.”
Clear pricing; professional workmanship and quality parts working well.
“The price was clear from the start, the work was carried out by professional and passionate folk.”
Everything was easier and quicker.
“Everything was easier and quicker”
Reasonable price with 4-year 0% credit, though appointment delayed slightly.
“they offered 4 year 0% APR credit on my selected model!”
Next-day installation by skilled professionals; quick and seamless.
“Ordered boiler and it was installed next day!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Heatable is a UK home-heating supplier and installer. Customers use its online platform to choose products and book installation. It typically provides domestic heating equipment plus on-site fitting by field engineers. Heatable shares technical specifications and works to relevant UK safety standards and building regulations. Customers can reach the company through online enquiry forms and phone support.