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We Collect & Analyse Reviews

Moonpig
Experiences & Reviews

Moonpig is a UK-based online retailer specialising in personalised greeting cards, gifts and e‑cards. The service provides a web and mobile experience for customizing cards with photos and messages, plus options for gifts and flower add‑ons. It operates to deliver physical and electronic items to domestic and international addresses, and is commonly used for occasion-based purchases such as birthdays and anniversaries.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 95%
Latest Review 20d
Overall Rating
4.7

Our Analysis

🎯

Service quality

Most reviewers praise fast, reliable delivery and prompt service; one review reports a missing delivery, indicating occasional failures.

Share
23%
Strong
💰

Value for money

Few reviews mention price: one praises good value, another criticises high postage costs for cards.

Share
3%
Mixed

User experience

Many reviewers describe a straightforward, user‑friendly website and easy customisation tools that simplify creating personalised cards.

Share
21%
Strong
🔧

Product quality

Several reviewers report good card quality, attractive designs and that recipients were pleased with what they received.

Share
16%
Strong
📞

Communication

Mentions of communication are limited: one notes helpful customer support, another implies poor updates around a missing order.

Share
3%
Mixed

Overall experience

Most reviewers express overall satisfaction, citing ease of ordering, speed and selection; isolated negative delivery experience exists.

Share
34%
Strong

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

A
Anonymous
trustpilot.com Sep 30, 2025

Always amazing

...

C
Chris Doyle
trustpilot.com Sep 30, 2025

Great card, quick delivery

Great card, very...

S
Sarah
trustpilot.com Sep 30, 2025

Brilliant ideas

Brilliant ideas, easy to u...

S
Sarah G
trustpilot.com Sep 30, 2025

Quick and easy!

Straight forward website to use an...

J
Janet McShane
trustpilot.com Sep 30, 2025

I found it very easy to do and great…

I found it very easy to do...

J
Janet Brown
trustpilot.com Sep 30, 2025

Great choice and excellent service

Great choice and...

L
Lynne Perry
trustpilot.com Sep 30, 2025

Excellent service as usual.

...

L
LAWRENCE P FLYNN
trustpilot.com Sep 30, 2025

Excellent service

...

V
Valeire Tough
trustpilot.com Sep 30, 2025

Easy to order lovely cards.

...

S
Shelley Palmer
trustpilot.com Sep 30, 2025

Has always great item fast service

Has always great...

C
Christine
trustpilot.com Sep 30, 2025

Easy to assemble card I wanted

Easy to assemble card I wanted. Ho...

K
Karen
trustpilot.com Sep 30, 2025

Hasn't been delivered

Hasn't been deliv...

M
Mrs Karen Harris
trustpilot.com Sep 30, 2025

I love Moonpig

I love Moonpig. I love how you are able to customise your card. What I don't like and don't...

L
LLA
trustpilot.com Sep 30, 2025

Quality of cards, speed of delivery and ease of ordering

I have always been delighted with the cards and gifts I have ordered through Moonpig and the people I have ordered them for have been equally deligh...

s
shirley
trustpilot.com Sep 30, 2025

Easy to make cards your own

Easy to make cards your own, a variety of tweaks...

L
Linda Drew
trustpilot.com Sep 30, 2025

Received on time

...

M
Mrs P M Spooner
trustpilot.com Sep 30, 2025

Fast efficient process!

...

P
Pat
trustpilot.com Sep 30, 2025

Great idea

My friend, who lives abroad, was very happy to have recei...

P
Phyllis Nelson
trustpilot.com Sep 30, 2025

Very easy to use website & clear…

Very easy to use website & clea...

S
Susie Warwick
trustpilot.com Sep 30, 2025

It’s so easy to do

It’s so easy to do. Lots & lots of different o...

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Conclusion

Reviews show Moonpig is generally easy to use with clear customisation features and a wide selection of cards. Multiple customers note quick delivery and satisfactory product quality, with recipients reporting they were pleased. A small number of reviewers raised concerns about postage costs. There is one clear report of an undelivered order and one report of helpful customer support; this indicates generally reliable fulfilment but occasional problems. Prospective buyers should consider delivery costs and add tracking or order confirmation if timely delivery is critical.