Moonpig
Experiences & Reviews
Moonpig is a UK-based online retailer specialising in personalised greeting cards, gifts and e‑cards. The service provides a web and mobile experience for customizing cards with photos and messages, plus options for gifts and flower add‑ons. It operates to deliver physical and electronic items to domestic and international addresses, and is commonly used for occasion-based purchases such as birthdays and anniversaries.
Overview & Key Metrics
Our Analysis
Service quality
Most reviewers praise fast, reliable delivery and prompt service; one review reports a missing delivery, indicating occasional failures.
Value for money
Few reviews mention price: one praises good value, another criticises high postage costs for cards.
User experience
Many reviewers describe a straightforward, user‑friendly website and easy customisation tools that simplify creating personalised cards.
Product quality
Several reviewers report good card quality, attractive designs and that recipients were pleased with what they received.
Communication
Mentions of communication are limited: one notes helpful customer support, another implies poor updates around a missing order.
Overall experience
Most reviewers express overall satisfaction, citing ease of ordering, speed and selection; isolated negative delivery experience exists.
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Data Collection
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Featured Customer Experiences
Representative examples from 21 verified reviews (October 2022 – September 2025).
A positive review for Moonpig's international services
"Moonpig is an exceptional online store that allows users to order personalized cards, gifts, and flowers internationally. I recently purchased a card on their website and was thrilled with my experience. The website is incredibly user-friendly, making it easy for me to search through thousands of cards to find the perfect one. I appreciated the option to filter my search results by occasion and recipient as it saved me time browsing through unnecessary options. Additionally, Moonpig's international delivery service makes sending personalized greetings possible even when friends or family are living abroad. One standout feature that impressed me was their attention to detail in packaging and shipping out orders promptly. My card arrived within just a few days in excellent condition after selecting the country where I wanted it delievered. Overall, Moonpig has exceeded my expectations with its wide selection of customizable products, prompt delivery times across borders ,and incredible customer support team who have assisted my inquiries quickly while ensuring a smooth transaction."
Hasn't been delivered
"Hasn't been deliv..."
I found it very easy to do and great…
"I found it very easy to do..."
Quality of cards, speed of delivery and ease of ordering
"I have always been delighted with the cards and gifts I have ordered through Moonpig and the people I have ordered them for have been equally deligh..."
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
Always amazing
...
Great card, quick delivery
Great card, very...
Brilliant ideas
Brilliant ideas, easy to u...
Quick and easy!
Straight forward website to use an...
I found it very easy to do and great…
I found it very easy to do...
Great choice and excellent service
Great choice and...
Excellent service as usual.
...
Excellent service
...
Easy to order lovely cards.
...
Has always great item fast service
Has always great...
Easy to assemble card I wanted
Easy to assemble card I wanted. Ho...
Hasn't been delivered
Hasn't been deliv...
I love Moonpig
I love Moonpig. I love how you are able to customise your card. What I don't like and don't...
Quality of cards, speed of delivery and ease of ordering
I have always been delighted with the cards and gifts I have ordered through Moonpig and the people I have ordered them for have been equally deligh...
Easy to make cards your own
Easy to make cards your own, a variety of tweaks...
Received on time
...
Fast efficient process!
...
Great idea
My friend, who lives abroad, was very happy to have recei...
Very easy to use website & clear…
Very easy to use website & clea...
It’s so easy to do
It’s so easy to do. Lots & lots of different o...
Conclusion
Reviews show Moonpig is generally easy to use with clear customisation features and a wide selection of cards. Multiple customers note quick delivery and satisfactory product quality, with recipients reporting they were pleased. A small number of reviewers raised concerns about postage costs. There is one clear report of an undelivered order and one report of helpful customer support; this indicates generally reliable fulfilment but occasional problems. Prospective buyers should consider delivery costs and add tracking or order confirmation if timely delivery is critical.