Reviews show Moonpig is generally easy to use with clear customisation features and a wide selection of cards. Multiple customers note quick delivery and satisfactory product quality, with recipients reporting they were pleased. A small number of reviewers raised concerns about postage costs. There is one clear report of an undelivered order and one report of helpful customer support; this indicates generally reliable fulfilment but occasional problems. Prospective buyers should consider delivery costs and add tracking or order confirmation if timely delivery is critical.
Examples from available reviews (Oct 2022 – Feb 2026).
Had a smooth international ordering experience with prompt delivery.
“My card arrived within just a few days in excellent condition”
Order had not been delivered; reviewer asks where it is.
“Hasn't been delivered. Where is it?”
Found the process easy and considered it great value.
“great value.”
Always delighted with cards and gifts; recipients were delighted.
“delighted with the cards and gifts I have ordered”
Most reviewers praise fast, reliable delivery and prompt service; one review reports a missing delivery, indicating occasional failures.
Few reviews mention price: one praises good value, another criticises high postage costs for cards.
Many reviewers describe a straightforward, user‑friendly website and easy customisation tools that simplify creating personalised cards.
Several reviewers report good card quality, attractive designs and that recipients were pleased with what they received.
Mentions of communication are limited: one notes helpful customer support, another implies poor updates around a missing order.
Most reviewers express overall satisfaction, citing ease of ordering, speed and selection; isolated negative delivery experience exists.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (20) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Could not order gifts to the USA, could only send a card.
“was unable to do this so could only send a card.”
Easy ordering with next day delivery.
“Easy ordering and next day delivery”
Cards and gift were supposed to arrive on Valentines Day but did not.
“Cards & Gift were suposed to arrive on Valentines Day and have still not arrived”
Ordered Sunday and received Monday; praised service and quality.
“Ordered Sunday afternoon, delivered Monday afternoon, great service!”
Order overdue; should have been delivered 10 February but still waiting.
“Still awaiting order should have been delivered 10 February.”
Helpful for sending cards to the UK with on time delivery and good choice.
“delivery is on time and excellent quality.”
Received the usual good service.
“Usual good service”
Praised excellent quality and speedy service.
“Excellent quality & speed of service ! Very impressed”
Order dispatched and delivered late despite paying for next day delivery.
“Dispatched 2 days late, Delivered 4 days late despite paying for next day delivery...”
Reviewer wishes Moonpig had less upselling.
“Just wish there was Less upselling!”
Reviewer said everything was very good.
“All very good”
Pictures were reproduced first class and arrived as expected.
“First class reproduction of all pictures.”
Found the app very easy to use.
“Very easy app to use”
Attempted to send e-cards to Myanmar but system blocked one.
“this one was blocked by your systems. Poor service.”
Card was rerouted by Royal Mail and still had not arrived by 16 February.
“got rerouted by Royal Mail to Norfolk instead of Suffolk.”
Quick and easy with great choice and good prices.
“Quick and easy. Great choice of cards to choose from great prices too.”
Cards and gifts were brilliant and good quality.
“Brilliant cards and gifts good quality”
Had items lost and was only offered £5 credit.
“They could only offer me £5 credit to my Moonpig Account which is unacceptable”
Succeeded in sending a card though app navigation took a long time.
“It took a very long time to navigate the Moonpig app, get the greeting on the card and add a photo.”
Product arrived on time and offered good value.
“Great product came on time and good value”
Flowers arrived half dead and did not match website images.
“They arrived half dead and nothing like the picture on the site.”
Reviewer couldn't use service without creating an account, discouraging return.
“could not unless I opened an account.”
Ordered same card three times and none were delivered.
“it never came, customer service were no help”
Wrong card delivered; refund offered but no additional compensation.
“The card was for a much younger person.”
Personalised card arrived blank inside and Moonpig refused refund.
“arrived completely blank inside.”
Card arrived three days late despite giving full details, no resolution.
“Card delivered three days late”
Paid for next-day delivery but card never arrived; support uncontactable.
“It never arrived”
Website annoyingly pushes extras and the purchase flow is confusing.
“They are always trying to add things to your purchase”
Card was delivered to the reviewer's house instead of the recipient.
“it arrived today 30th December to my House”
Moonpig couldn't fulfil gifts and informed reviewer too late for Christmas.
“they cant fulfil the order”
Multiple cards sent to wrong address flat-packed without envelopes; poor service.
“All my cards were sent to the same address, flat packed, without envelopes !”
Vouchers promised with cards were not received and support was unhelpful.
“I have waited 6/7 days for the vouchers.”
Did not receive promised vouchers and customer service was unhelpful.
“I have waited 6/7 days for the vouchers.”
Moonpig failed to send important cards twice and offered poor support.
“Twice Moonpig have failed to send important cards”
Birthday chocolates had only one week shelf life remaining.
“one week shelf life left”
Reviewer claims Moonpig tried to scam them after shopping.
“Tried to scam me after a decent shopoing experince.”
Order sent a week early, stolen from doorstep and money wasted.
“they decided to send it a week early”
Gifts and cards dispatched separately, and customer service was dismissive.
“the card and the gift will be dispatched SEPARATELY!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Moonpig is a UK-based online retailer specialising in personalised greeting cards, gifts and e‑cards. The service provides a web and mobile experience for customizing cards with photos and messages, plus options for gifts and flower add‑ons. It operates to deliver physical and electronic items to domestic and international addresses, and is commonly used for occasion-based purchases such as birthdays and anniversaries.