Customers often praise Moonpig for simple personalisation, a clear website and app, and strong card print quality. Many reviews mention deliveries that arrive late, go missing, or are sent to the wrong place. Several reviewers also describe customer service as slow, unresponsive, or unhelpful when orders fail. Perishable gifts such as flowers draw separate complaints about quality.
Examples from available reviews (Oct 2022 – Mar 2026).
Ordered Sunday and received Monday; praised service and quality.
“Ordered Sunday afternoon, delivered Monday afternoon, great service!”
Found the app very easy to use.
“Very easy app to use”
Paid for next-day delivery but card never arrived; support uncontactable.
“It never arrived”
Flowers arrived half dead and did not match website images.
“They arrived half dead and nothing like the picture on the site.”
Reviews repeatedly point to delivery problems: late arrivals, items that never turn up, wrong addresses, and orders arriving early. Some customers say their order was split into separate deliveries, which caused confusion. Next-day delivery works well in some cases, but those comments sit alongside many reports of failures.
Customers often say the cards and gifts offer good value for money. When things go wrong, complaints focus on high postage and low compensation. A smaller number of reviews mention unexpected subscription charges, but these appear less often than delivery and refund issues.
Many reviewers describe the website and app as easy to use and quick for card personalisation. Others report friction, including having to create an account, repeated upsell prompts, slow browsing, or occasional app crashes. Positive usability feedback outweighs technical complaints, though the issues still come up repeatedly.
Card print quality and photo reproduction draw steady praise. Several customers report perishable items such as flowers and chocolates arriving damaged or spoiled. Some reviews also mention damaged packaging and personalised cards arriving blank.
Many reviews describe weak customer support, long waits, and agents giving different promises. Several customers mention missing vouchers and unhelpful chatbot exchanges. Some reviews do note fast, helpful responses, but they appear less often than complaints.
Reviews are sharply split: very positive on ease of use and print quality, and very negative when fulfilment and support go wrong. Delivery reliability and how quickly customer service responds stand out as the main drivers of satisfaction. Whether orders run smoothly or fail shapes reviewers’ willingness to recommend Moonpig.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (20) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Could not order gifts to the USA, could only send a card.
“was unable to do this so could only send a card.”
Easy ordering with next day delivery.
“Easy ordering and next day delivery”
Cards and gift were supposed to arrive on Valentines Day but did not.
“Cards & Gift were suposed to arrive on Valentines Day and have still not arrived”
Ordered Sunday and received Monday; praised service and quality.
“Ordered Sunday afternoon, delivered Monday afternoon, great service!”
Order overdue; should have been delivered 10 February but still waiting.
“Still awaiting order should have been delivered 10 February.”
Helpful for sending cards to the UK with on time delivery and good choice.
“delivery is on time and excellent quality.”
Received the usual good service.
“Usual good service”
Praised excellent quality and speedy service.
“Excellent quality & speed of service ! Very impressed”
Order dispatched and delivered late despite paying for next day delivery.
“Dispatched 2 days late, Delivered 4 days late despite paying for next day delivery...”
Reviewer wishes Moonpig had less upselling.
“Just wish there was Less upselling!”
Reviewer said everything was very good.
“All very good”
Pictures were reproduced first class and arrived as expected.
“First class reproduction of all pictures.”
Found the app very easy to use.
“Very easy app to use”
Attempted to send e-cards to Myanmar but system blocked one.
“this one was blocked by your systems. Poor service.”
Card was rerouted by Royal Mail and still had not arrived by 16 February.
“got rerouted by Royal Mail to Norfolk instead of Suffolk.”
Quick and easy with great choice and good prices.
“Quick and easy. Great choice of cards to choose from great prices too.”
Cards and gifts were brilliant and good quality.
“Brilliant cards and gifts good quality”
Had items lost and was only offered £5 credit.
“They could only offer me £5 credit to my Moonpig Account which is unacceptable”
Succeeded in sending a card though app navigation took a long time.
“It took a very long time to navigate the Moonpig app, get the greeting on the card and add a photo.”
Product arrived on time and offered good value.
“Great product came on time and good value”
Flowers arrived half dead and did not match website images.
“They arrived half dead and nothing like the picture on the site.”
Reviewer couldn't use service without creating an account, discouraging return.
“could not unless I opened an account.”
Ordered same card three times and none were delivered.
“it never came, customer service were no help”
Wrong card delivered; refund offered but no additional compensation.
“The card was for a much younger person.”
Personalised card arrived blank inside and Moonpig refused refund.
“arrived completely blank inside.”
Card arrived three days late despite giving full details, no resolution.
“Card delivered three days late”
Paid for next-day delivery but card never arrived; support uncontactable.
“It never arrived”
Website annoyingly pushes extras and the purchase flow is confusing.
“They are always trying to add things to your purchase”
Card was delivered to the reviewer's house instead of the recipient.
“it arrived today 30th December to my House”
Moonpig couldn't fulfil gifts and informed reviewer too late for Christmas.
“they cant fulfil the order”
Multiple cards sent to wrong address flat-packed without envelopes; poor service.
“All my cards were sent to the same address, flat packed, without envelopes !”
Vouchers promised with cards were not received and support was unhelpful.
“I have waited 6/7 days for the vouchers.”
Did not receive promised vouchers and customer service was unhelpful.
“I have waited 6/7 days for the vouchers.”
Moonpig failed to send important cards twice and offered poor support.
“Twice Moonpig have failed to send important cards”
Birthday chocolates had only one week shelf life remaining.
“one week shelf life left”
Reviewer claims Moonpig tried to scam them after shopping.
“Tried to scam me after a decent shopoing experince.”
Order sent a week early, stolen from doorstep and money wasted.
“they decided to send it a week early”
Gifts and cards dispatched separately, and customer service was dismissive.
“the card and the gift will be dispatched SEPARATELY!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Moonpig is an online retailer that focuses on personalised greeting cards and gift items. It lets customers upload photos and add custom text to cards, and also sells gifts such as flowers, chocolates, and alcoholic beverages. Orders can be placed through the Moonpig website or mobile app, with delivery timing options including next-day delivery where available. The company takes common online payment methods and offers support via web chat, email, and phone.