Reviews Analysed
21
We Collect & Analyse Reviews
Moonpig
Experiences & Reviews
Moonpig is a UK-based online retailer specialising in personalised greeting cards, gifts and e‑cards. The service provides a web and mobile experience for customizing cards with photos and messages, plus options for gifts and flower add‑ons. It operates to deliver physical and electronic items to domestic and international addresses, and is commonly used for occasion-based purchases such as birthdays and anniversaries.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
20d
Overall Rating
4.7
Our Analysis
🎯
Service quality
Most reviewers praise fast, reliable delivery and prompt service; one review reports a missing delivery, indicating occasional failures.
Share
Strong
23%
💰
Value for money
Few reviews mention price: one praises good value, another criticises high postage costs for cards.
Share
Mixed
3%
⚡
User experience
Many reviewers describe a straightforward, user‑friendly website and easy customisation tools that simplify creating personalised cards.
Share
Strong
21%
🔧
Product quality
Several reviewers report good card quality, attractive designs and that recipients were pleased with what they received.
Share
Strong
16%
📞
Communication
Mentions of communication are limited: one notes helpful customer support, another implies poor updates around a missing order.
Share
Mixed
3%
⭐
Overall experience
Most reviewers express overall satisfaction, citing ease of ordering, speed and selection; isolated negative delivery experience exists.
Share
Strong
34%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (October 2022 – September 2025).
A positive review for Moonpig's international services
"Moonpig is an exceptional online store that allows users to order personalized cards, gifts, and flowers internationally. I recently purchased a card on their website and was thrilled with my experience. The website is incredibly user-friendly, making it easy for me to search through thousands of cards to find the perfect one. I appreciated the option to filter my search results by occasion and recipient as it saved me time browsing through unnecessary options. Additionally, Moonpig's international delivery service makes sending personalized greetings possible even when friends or family are living abroad. One standout feature that impressed me was their attention to detail in packaging and shipping out orders promptly. My card arrived within just a few days in excellent condition after selecting the country where I wanted it delievered. Overall, Moonpig has exceeded my expectations with its wide selection of customizable products, prompt delivery times across borders ,and incredible customer support team who have assisted my inquiries quickly while ensuring a smooth transaction."
Emely Sipes
Collected.reviews
Oct 15, 2022
Featured for: Detailed review covering several themes
Hasn't been delivered
"Hasn't been deliv..."
Karen
Trustpilot
Sep 30, 2025
Featured for: Clear negative: not delivered complaint
I found it very easy to do and great…
"I found it very easy to do..."
Janet McShane
Trustpilot
Sep 30, 2025
Featured for: Mentions value for money
Quality of cards, speed of delivery and ease of ordering
"I have always been delighted with the cards and gifts I have ordered through Moonpig and the people I have ordered them for have been equally deligh..."
LLA
Trustpilot
Sep 30, 2025
Featured for: Explicit on product quality and delivery
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
A
Anonymous
trustpilot.com
Sep 30, 2025
Always amazing
...
C
Chris Doyle
trustpilot.com
Sep 30, 2025
Great card, quick delivery
Great card, very...
S
Sarah
trustpilot.com
Sep 30, 2025
Brilliant ideas
Brilliant ideas, easy to u...
S
Sarah G
trustpilot.com
Sep 30, 2025
Quick and easy!
Straight forward website to use an...
J
Janet McShane
trustpilot.com
Sep 30, 2025
I found it very easy to do and great…
I found it very easy to do...
J
Janet Brown
trustpilot.com
Sep 30, 2025
Great choice and excellent service
Great choice and...
L
Lynne Perry
trustpilot.com
Sep 30, 2025
Excellent service as usual.
...
L
LAWRENCE P FLYNN
trustpilot.com
Sep 30, 2025
Excellent service
...
V
Valeire Tough
trustpilot.com
Sep 30, 2025
Easy to order lovely cards.
...
S
Shelley Palmer
trustpilot.com
Sep 30, 2025
Has always great item fast service
Has always great...
C
Christine
trustpilot.com
Sep 30, 2025
Easy to assemble card I wanted
Easy to assemble card I wanted. Ho...
K
Karen
trustpilot.com
Sep 30, 2025
Hasn't been delivered
Hasn't been deliv...
M
Mrs Karen Harris
trustpilot.com
Sep 30, 2025
I love Moonpig
I love Moonpig. I love how you are able to customise your card. What I don't like and don't...
L
LLA
trustpilot.com
Sep 30, 2025
Quality of cards, speed of delivery and ease of ordering
I have always been delighted with the cards and gifts I have ordered through Moonpig and the people I have ordered them for have been equally deligh...
s
shirley
trustpilot.com
Sep 30, 2025
Easy to make cards your own
Easy to make cards your own, a variety of tweaks...
L
Linda Drew
trustpilot.com
Sep 30, 2025
Received on time
...
M
Mrs P M Spooner
trustpilot.com
Sep 30, 2025
Fast efficient process!
...
P
Pat
trustpilot.com
Sep 30, 2025
Great idea
My friend, who lives abroad, was very happy to have recei...
P
Phyllis Nelson
trustpilot.com
Sep 30, 2025
Very easy to use website & clear…
Very easy to use website & clea...
S
Susie Warwick
trustpilot.com
Sep 30, 2025
It’s so easy to do
It’s so easy to do. Lots & lots of different o...
Conclusion
Reviews show Moonpig is generally easy to use with clear customisation features and a wide selection of cards. Multiple customers note quick delivery and satisfactory product quality, with recipients reporting they were pleased. A small number of reviewers raised concerns about postage costs. There is one clear report of an undelivered order and one report of helpful customer support; this indicates generally reliable fulfilment but occasional problems. Prospective buyers should consider delivery costs and add tracking or order confirmation if timely delivery is critical.