Customers often praise Moonpig for simple personalisation, a clear website and app, and strong card print quality. Many reviews mention deliveries that arrive late, go missing, or are sent to the wrong place. Several reviewers also describe customer service as slow, unresponsive, or unhelpful when orders fail. Perishable gifts such as flowers draw separate complaints about quality.
Examples from available reviews (Oct 2022 – Mar 2026).
Ordered Sunday and received Monday; praised service and quality.
“Ordered Sunday afternoon, delivered Monday afternoon, great service!”
Found the app very easy to use.
“Very easy app to use”
Paid for next-day delivery but card never arrived; support uncontactable.
“It never arrived”
Flowers arrived half dead and did not match website images.
“They arrived half dead and nothing like the picture on the site.”
Reviews repeatedly point to delivery problems: late arrivals, items that never turn up, wrong addresses, and orders arriving early. Some customers say their order was split into separate deliveries, which caused confusion. Next-day delivery works well in some cases, but those comments sit alongside many reports of failures.
Customers often say the cards and gifts offer good value for money. When things go wrong, complaints focus on high postage and low compensation. A smaller number of reviews mention unexpected subscription charges, but these appear less often than delivery and refund issues.
Many reviewers describe the website and app as easy to use and quick for card personalisation. Others report friction, including having to create an account, repeated upsell prompts, slow browsing, or occasional app crashes. Positive usability feedback outweighs technical complaints, though the issues still come up repeatedly.
Card print quality and photo reproduction draw steady praise. Several customers report perishable items such as flowers and chocolates arriving damaged or spoiled. Some reviews also mention damaged packaging and personalised cards arriving blank.
Many reviews describe weak customer support, long waits, and agents giving different promises. Several customers mention missing vouchers and unhelpful chatbot exchanges. Some reviews do note fast, helpful responses, but they appear less often than complaints.
Reviews are sharply split: very positive on ease of use and print quality, and very negative when fulfilment and support go wrong. Delivery reliability and how quickly customer service responds stand out as the main drivers of satisfaction. Whether orders run smoothly or fail shapes reviewers’ willingness to recommend Moonpig.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (20) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Moonpig is an exceptional online store that allows users to order personalized cards, gifts, and flowers internationally. I recently purchased a card on their website and was thrilled with my experience.
The website is incredibly user-friendly, making it easy for me to search through thousands of cards to find the perfect one. I appreciated the option to filter my search results by occasion and recipient as it saved me time browsing through unnecessary options. Additionally, Moonpig's international delivery service makes sending personalized greetings possible even when friends or family are living abroad.
One standout feature that impressed me was their attention to detail in packaging and shipping out orders promptly. My card arrived within just a few days in excellent condition after selecting the country where I wanted it delievered.
Overall, Moonpig has exceeded my expectations with its wide selection of customizable products, prompt delivery times across borders ,and incredible customer support team who have assisted my inquiries quickly while ensuring a smooth transaction.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Moonpig is an online retailer that focuses on personalised greeting cards and gift items. It lets customers upload photos and add custom text to cards, and also sells gifts such as flowers, chocolates, and alcoholic beverages. Orders can be placed through the Moonpig website or mobile app, with delivery timing options including next-day delivery where available. The company takes common online payment methods and offers support via web chat, email, and phone.