Reviews show Moonpig is generally easy to use with clear customisation features and a wide selection of cards. Multiple customers note quick delivery and satisfactory product quality, with recipients reporting they were pleased. A small number of reviewers raised concerns about postage costs. There is one clear report of an undelivered order and one report of helpful customer support; this indicates generally reliable fulfilment but occasional problems. Prospective buyers should consider delivery costs and add tracking or order confirmation if timely delivery is critical.
Examples from available reviews (Oct 2022 – Feb 2026).
Had a smooth international ordering experience with prompt delivery.
“My card arrived within just a few days in excellent condition”
Order had not been delivered; reviewer asks where it is.
“Hasn't been delivered. Where is it?”
Found the process easy and considered it great value.
“great value.”
Always delighted with cards and gifts; recipients were delighted.
“delighted with the cards and gifts I have ordered”
Most reviewers praise fast, reliable delivery and prompt service; one review reports a missing delivery, indicating occasional failures.
Few reviews mention price: one praises good value, another criticises high postage costs for cards.
Many reviewers describe a straightforward, user‑friendly website and easy customisation tools that simplify creating personalised cards.
Several reviewers report good card quality, attractive designs and that recipients were pleased with what they received.
Mentions of communication are limited: one notes helpful customer support, another implies poor updates around a missing order.
Most reviewers express overall satisfaction, citing ease of ordering, speed and selection; isolated negative delivery experience exists.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (20) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Birthday flowers arrived with dead stems and poor customer response.
“several stems with dead brown leaves”
Ordered in time but dispatch delayed, resulting in missed birthday delivery.
“it wasn’t delivered on time for their birthday!”
Reviewer says Moonpig is always amazing.
“Always amazing”
Received a great card with very quick delivery.
“Great card, very quick delivery.”
Reviewer found the site easy to use with quick delivery.
“easy to use and quick delivery.”
Website was straightforward to use and service was speedy.
“Straight forward website to use and very speedy service, thank you 😊”
Found the process easy and considered it great value.
“great value.”
Customer reported great choice and excellent service.
“Great choice and excellent service”
Reviewer experienced excellent service as usual.
“Excellent service as usual.”
Reviewer praised the excellent service.
“Excellent service”
Found it easy to order lovely cards.
“Easy to order lovely cards”
Always great items and fast service.
“Has always great item fast service”
Card was easy to assemble; reviewer hopes it looks good.
“Easy to assemble card I wanted.”
Order had not been delivered; reviewer asks where it is.
“Hasn't been delivered. Where is it?”
Likes customisation but complains postage is very expensive.
“postage is soooooo expensive”
Always delighted with cards and gifts; recipients were delighted.
“delighted with the cards and gifts I have ordered”
Easy to personalise cards with good selection and site.
“Easy to make cards your own,”
Order was received on time.
“Received on time”
Described the ordering process as fast and efficient.
“Fast efficient process!”
Friend abroad happily received the e-card; ordering was simple.
“was very happy to have received the e-card”
Website was very easy with clear instructions to make a card.
“Very easy to use website & clear instructions to make your card”
Easy to use with many card options and quick arrival.
“It’s so easy to do.”
Order didn't arrive; only a partial refund was given.
“Didn't arrive. Given partial refund only due to exchange rates.”
Criticised customer service and data security, urged others to avoid Moonpig.
“Zero competence.”
Agent made conflicting promises and no goodwill gesture was offered.
“Avoid this company like the plague!”
Card arrived without an envelope and customer service was unhelpful.
“it arrived promptly but no envelope.”
Flowers arrived soggy and damaged after being thrown over the gate.
“most of the flowerheads had broken off”
Mother's Day order did not arrive on time, spoiling the day.
“Ordered Mother's Day flowers and a card but here we are Mother's Day morning and nothing”
Claims they were unknowingly charged £15 monthly via a subscription.
“They've taken £15 a month from me since last September”
Company failed to fulfil contract and blamed the courier.
“Did not fulfil their obligations under contract.”
Site deleted an unfinished ecard causing lost work.
“I waited too long and now it is gone!”
Order missed birthday and company reordered causing delay.
“Delivery did NOT take place on his birthday.”
Reviewer experienced horrible service and will not use again.
“Horrible service.”
Ordered in time but items never arrived and support was unresponsive.
“Trying to get any type of response from Moonpig what so ever was an absolute joke.”
Paid for delivery, item didn't arrive and service was unhelpful.
“chat bot was shocking and no level of service at all”
Boxed bottle arrived damaged and company refused replacement.
“The box turned up damaged”
Cards repeatedly lost and app crashed, reviewer will not use again.
“my card git lost 3 times”
Paid for next-day delivery but card arrived four days late.
“the card arrived 4 days late”
Birthday card still undelivered after many days and no replies.
“I'm still waiting for it.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Moonpig is a UK-based online retailer specialising in personalised greeting cards, gifts and e‑cards. The service provides a web and mobile experience for customizing cards with photos and messages, plus options for gifts and flower add‑ons. It operates to deliver physical and electronic items to domestic and international addresses, and is commonly used for occasion-based purchases such as birthdays and anniversaries.