Customers often praise Moonpig for simple personalisation, a clear website and app, and strong card print quality. Many reviews mention deliveries that arrive late, go missing, or are sent to the wrong place. Several reviewers also describe customer service as slow, unresponsive, or unhelpful when orders fail. Perishable gifts such as flowers draw separate complaints about quality.
Examples from available reviews (Oct 2022 – Mar 2026).
Ordered Sunday and received Monday; praised service and quality.
“Ordered Sunday afternoon, delivered Monday afternoon, great service!”
Found the app very easy to use.
“Very easy app to use”
Paid for next-day delivery but card never arrived; support uncontactable.
“It never arrived”
Flowers arrived half dead and did not match website images.
“They arrived half dead and nothing like the picture on the site.”
Reviews repeatedly point to delivery problems: late arrivals, items that never turn up, wrong addresses, and orders arriving early. Some customers say their order was split into separate deliveries, which caused confusion. Next-day delivery works well in some cases, but those comments sit alongside many reports of failures.
Customers often say the cards and gifts offer good value for money. When things go wrong, complaints focus on high postage and low compensation. A smaller number of reviews mention unexpected subscription charges, but these appear less often than delivery and refund issues.
Many reviewers describe the website and app as easy to use and quick for card personalisation. Others report friction, including having to create an account, repeated upsell prompts, slow browsing, or occasional app crashes. Positive usability feedback outweighs technical complaints, though the issues still come up repeatedly.
Card print quality and photo reproduction draw steady praise. Several customers report perishable items such as flowers and chocolates arriving damaged or spoiled. Some reviews also mention damaged packaging and personalised cards arriving blank.
Many reviews describe weak customer support, long waits, and agents giving different promises. Several customers mention missing vouchers and unhelpful chatbot exchanges. Some reviews do note fast, helpful responses, but they appear less often than complaints.
Reviews are sharply split: very positive on ease of use and print quality, and very negative when fulfilment and support go wrong. Delivery reliability and how quickly customer service responds stand out as the main drivers of satisfaction. Whether orders run smoothly or fail shapes reviewers’ willingness to recommend Moonpig.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (20) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Birthday flowers arrived with dead stems and poor customer response.
“several stems with dead brown leaves”
Ordered in time but dispatch delayed, resulting in missed birthday delivery.
“it wasn’t delivered on time for their birthday!”
Reviewer says Moonpig is always amazing.
“Always amazing”
Received a great card with very quick delivery.
“Great card, very quick delivery.”
Reviewer found the site easy to use with quick delivery.
“easy to use and quick delivery.”
Website was straightforward to use and service was speedy.
“Straight forward website to use and very speedy service, thank you 😊”
Found the process easy and considered it great value.
“great value.”
Customer reported great choice and excellent service.
“Great choice and excellent service”
Reviewer experienced excellent service as usual.
“Excellent service as usual.”
Reviewer praised the excellent service.
“Excellent service”
Found it easy to order lovely cards.
“Easy to order lovely cards”
Always great items and fast service.
“Has always great item fast service”
Card was easy to assemble; reviewer hopes it looks good.
“Easy to assemble card I wanted.”
Order had not been delivered; reviewer asks where it is.
“Hasn't been delivered. Where is it?”
Likes customisation but complains postage is very expensive.
“postage is soooooo expensive”
Always delighted with cards and gifts; recipients were delighted.
“delighted with the cards and gifts I have ordered”
Easy to personalise cards with good selection and site.
“Easy to make cards your own,”
Order was received on time.
“Received on time”
Described the ordering process as fast and efficient.
“Fast efficient process!”
Friend abroad happily received the e-card; ordering was simple.
“was very happy to have received the e-card”
Website was very easy with clear instructions to make a card.
“Very easy to use website & clear instructions to make your card”
Easy to use with many card options and quick arrival.
“It’s so easy to do.”
Order didn't arrive; only a partial refund was given.
“Didn't arrive. Given partial refund only due to exchange rates.”
Criticised customer service and data security, urged others to avoid Moonpig.
“Zero competence.”
Agent made conflicting promises and no goodwill gesture was offered.
“Avoid this company like the plague!”
Card arrived without an envelope and customer service was unhelpful.
“it arrived promptly but no envelope.”
Flowers arrived soggy and damaged after being thrown over the gate.
“most of the flowerheads had broken off”
Mother's Day order did not arrive on time, spoiling the day.
“Ordered Mother's Day flowers and a card but here we are Mother's Day morning and nothing”
Claims they were unknowingly charged £15 monthly via a subscription.
“They've taken £15 a month from me since last September”
Company failed to fulfil contract and blamed the courier.
“Did not fulfil their obligations under contract.”
Site deleted an unfinished ecard causing lost work.
“I waited too long and now it is gone!”
Order missed birthday and company reordered causing delay.
“Delivery did NOT take place on his birthday.”
Reviewer experienced horrible service and will not use again.
“Horrible service.”
Ordered in time but items never arrived and support was unresponsive.
“Trying to get any type of response from Moonpig what so ever was an absolute joke.”
Paid for delivery, item didn't arrive and service was unhelpful.
“chat bot was shocking and no level of service at all”
Boxed bottle arrived damaged and company refused replacement.
“The box turned up damaged”
Cards repeatedly lost and app crashed, reviewer will not use again.
“my card git lost 3 times”
Paid for next-day delivery but card arrived four days late.
“the card arrived 4 days late”
Birthday card still undelivered after many days and no replies.
“I'm still waiting for it.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Moonpig is an online retailer that focuses on personalised greeting cards and gift items. It lets customers upload photos and add custom text to cards, and also sells gifts such as flowers, chocolates, and alcoholic beverages. Orders can be placed through the Moonpig website or mobile app, with delivery timing options including next-day delivery where available. The company takes common online payment methods and offers support via web chat, email, and phone.