The review sample shows a consistent pattern of return and refund issues: multiple customers report long delays (examples include waits of several weeks up to 15 weeks) and repeated system‑related excuses. Communication and customer support are frequently described as slow or unresponsive, which has driven many otherwise loyal customers to escalate disputes. Product comments are mixed — some reviewers praise the alpaca and Pima garments and craftsmanship, while others report sizing and quality inconsistencies. If you are considering a purchase, keep careful records of orders and tracked returns, check return policies before buying, and be prepared with proof of return delivery if a refund becomes necessary.
Examples from available reviews (Jun 2022 – Feb 2026).
Impressed by high-quality artisan garments and excellent customer service.
“I am thoroughly impressed with their offerings.”
Long delays processing refunds and poor returns handling despite previously good items.
“appalling customer service and constant excuses over returns.”
Website failed to show backorders but refused to refund express shipping fee.
“The order summary showed no indication that any items were backordered.”
Refund of £1,350 was received after reporting the company to authorities.
“Finally received a refund of £1,350 for goods I returned in early June!”
Most reviews report problems with returns and refunds: long delays, unprocessed returns and repeated system excuses affecting refunds.
There are no clear comments about price or overall value in the provided reviews; available data is insufficient to judge value for money.
Several customers describe frustrating online and post‑purchase journeys: platform migration issues, tracking problems and partial deliveries.
Product feedback is mixed: a few reviewers praise alpaca and Pima garments, while others report sizing problems and perceived quality decline.
Many reviewers report slow or unhelpful responses, promises without follow‑up and difficulty obtaining clear resolution from support staff.
Overall impressions in these reviews are negative, driven chiefly by refund and service failures, though isolated positive purchase experiences exist.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · yelp.com (20) · Reviews (2) · Quotes shortened · As of: February 2026
Returned a duplicate order two weeks ago but still no refund for over $400.
“It’s been 2 weeks that they have been in receipt of the return and I still don’t have a refund”
Customers cannot obtain refunds and the company appears to be in decline.
“Customers unable to obtain refunds, despite months of promises.”
Reviewer asked their card provider to initiate a chargeback over refund issues.
“I asked my card provider to initiate a chargeback”
Reviewer describes the returns process as rubbish and is still waiting for a label.
“It’s RUBBISH!”
Suspicious the company may be liquidating and unable to accept returns pre-Christmas.
“I am suspicious of a liquidation and we are going to be left with unwanted goods.”
Unable to return a shirt since November amid long-standing returns problems.
“I have been repeatedly told they are experiencing trouble with their returns”
Praises excellent product quality and fast, first-rate customer service.
“Their products are excellent quality, and customer service is first-rate!”
Longtime buyer says quality is much worse and disappointing.
“their quality is no where near what it used to be.”
Long delivery delay caused payment authorisation to lapse and item sold elsewhere.
“the payment authorization was no longer valid”
Patchy deliveries and nearly five weeks waiting for returns label and refund.
“Nearly 5 weeks waiting for the company to fix its "returns labels" issue.”
Dress was too large and poor quality; returns portal required authorisation and stalled.
“the return needed to be authorised first”
Appalling returns experience with no label provided; reviewer will not buy again.
“my returns experience has been appalling and I am still waiting for the return label.”
Second problematic return experience; labels not sent despite polite customer service replies.
“it is impossible to get your order returned as the label is never sent”
Still waiting for a return label and refund while the company's reputation suffers.
“Still waiting for return label and my refund like many others.”
Ordered a sweater listed as in stock but told it was backordered.
“it was "still on backorder”
Bought an item in early November and still cannot return it or get refunded.
“I bought the item in early November and still am unable to return it.”
After two and a half months still not provided a return label for refund.
“After 2 1/2 months, still not in receipt of a Return Label.”
Returns label cannot be generated for months; reviewer filed an FTC complaint.
“the company is unable to generate the return label so customers cannot send the goods back”
Reviewer distrusts company explanations and continues waiting for a returns label.
“I too am waiting for a returns label to obtain a refund.”
Returns currently impossible, leaving a retired mother anxious about losing £600.
“Returns are currently impossible”
Attempted return for a £237.50 dress but no returns label issued yet.
“there was an issue with printing returns labels.”
Product quality has declined and returns hampered by inability to print labels.
“there is an issue with printing returns labels.”
Dress was cheap and poor quality; attempts to return met with excuses and no refund.
“Cheap, thin material, poor quality, nothing like the images and not worth a quarter of what I paid.”
Over four months waiting for a refund worth hundreds of pounds after return request.
“It is now over 4 months since I requested to return some items and receive a refund.”
Returned via UK address while the returns portal remained unavailable and no refund received.
“Several months still waiting for the returns portal to be available”
Hat was out of stock without indication and never arrived.
“there was no way to know this.”
Longtime customer praises the brand's beautiful designs and quality.
“incredible beauty of design”
Missed a 30-day deadline and was offered store credit instead of a refund.
“store credit only”
Cannot obtain acknowledgement email to return an August dress; customer service cites courier issues.
“I ordered a dress that I wanted to return in August, still waiting for the acknowledgement email so I can send it back.”
Loves the brand, praising beautiful clothes and exceptional customer service.
“Beautiful clothes and exceptional customer service.”
Longtime buyer says customer service fails to deliver owed $37. 21 refund.
“I am owed $37. 21.”
Staff are praised as fabulous, helpful, nice and professional.
“Super helpful, super nice, super professional!!!!!”
Shipping policy penalises mid-range spenders and discouraged this purchase of leather gloves.
“Peruvian Connection's shipping policy is based on how much you spend, not a flat rate.”
Returned a dress and had to dispute via PayPal to get refund.
“Two months later still no refund”
Dress promised in ten days was not in stock and this was not disclosed.
“they said that they didn’t have any of the dress in my size in stock.”
Customer returned a dress in May but is still awaiting a refund.
“I’m still waiting for a refund from a purchase of a £200 dress in May.”
Returned an unopened package in May but still no refund by September.
“It is now mid Sept and I have still not received the refund”
Waiting about three months for an almost £700 refund despite delivery evidence.
“I have been waiting about 3 months for my refund of almost £700.”
Unable to return an item because returns system is down and payment taken.
“the PC returns system is not working”
Returned item was acknowledged but reviewer still has not received a refund.
“After numerous phone calls I still have not received a refund.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Peruvian Connection is a clothing retailer focusing on alpaca and Peruvian Pima garments and other natural‑fibre knitwear. The brand operates online and via catalogue-style channels, offering women’s and men’s apparel that is often described as artisan‑inspired. Consumers searching reviews for Peruvian Connection typically look for information on product quality, returns and customer support policies.