Skip to content
We Collect & Analyse Reviews

Peruvian Connection
Experiences & Reviews

Peruvian Connection is a clothing retailer focusing on alpaca and Peruvian Pima garments and other natural‑fibre knitwear. The brand operates online and via catalogue-style channels, offering women’s and men’s apparel that is often described as artisan‑inspired. Consumers searching reviews for Peruvian Connection typically look for information on product quality, returns and customer support policies.

Overview & Key Metrics

Reviews Analysed 25
Positive Sentiment 4%
Latest Review 21d
Overall Rating
1.2

Our Analysis

🎯

Service quality

Most reviews report problems with returns and refunds: long delays, unprocessed returns and repeated system excuses affecting refunds.

Share
28%
Weak
💰

Value for money

There are no clear comments about price or overall value in the provided reviews; available data is insufficient to judge value for money.

Share
0%
Mixed

User experience

Several customers describe frustrating online and post‑purchase journeys: platform migration issues, tracking problems and partial deliveries.

Share
13%
Weak
🔧

Product quality

Product feedback is mixed: a few reviewers praise alpaca and Pima garments, while others report sizing problems and perceived quality decline.

Share
5%
Mixed
📞

Communication

Many reviewers report slow or unhelpful responses, promises without follow‑up and difficulty obtaining clear resolution from support staff.

Share
26%
Weak

Overall experience

Overall impressions in these reviews are negative, driven chiefly by refund and service failures, though isolated positive purchase experiences exist.

Share
28%
Weak

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

Filter by Rating

Filter by Source

Showing all 25 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (5) · Quotes shortened · As of: September 2025

J
Julia Durham
trustpilot.com Sep 30, 2025

Unlawful retention of refund

I’m still waiting for a refund from a purchase of a £200 dress in May. Peruvian connection have acknowledged the receipt of the dress returned as it w...

S
Syd W
trustpilot.com Sep 30, 2025

Still no refund - 4 months after returning dress!

My mother was a regular customer of Peruvian Connection. Sadly, she passed away in April - shortly after receiving her latest purchase from PC. I cont...

R
Ruth
trustpilot.com Sep 30, 2025

Waiting almost 3 months for a refund

I have been waiting about 3 months for my refund of almost £700. Initially I was 'blocked' from returning the items, the excuse being their systems we...

S
Sheila Morgan Read
trustpilot.com Sep 30, 2025

Frustrating service

I want to return an item but have been told that the PC returns system is not working and I will be contacted when it is back...

R
Rebecca
trustpilot.com Sep 30, 2025

I returned an item which they received…

I returned an item which they received on 6/12/2025. After numerous phone calls I still have not received a...

J
Jadzia
trustpilot.com Sep 30, 2025

Finally received a refund of £1,350 for…

Finally received a refund of £1,350 for goods I returned in early June! TIP: Be a pain fellow sufferers. I wrote many, regular, factually correct but...

M
Ms Santry
trustpilot.com Sep 30, 2025

Is Peruvian Connection going bust?

I have been a generally very satisfied customer of PC for years but no more. I am also still - in September - owed money (£180) for a dress I returned...

M
Mrs Linda Gietzen
trustpilot.com Sep 30, 2025

I returned 2 items on 30/05/25 and…

I returned 2 items on 30/05/25 and after several phone calls assuring me that their problems had been resolved and I would be receiving m...

A
Anna Fawcett
trustpilot.com Sep 30, 2025

Problem with refund

Sadly I too have been waiting over 12 weeks for a significant refund. I have used Peruvian connection in the past never with any issue but I...

B
Barbara Roberts
trustpilot.com Sep 30, 2025

15 weeks and no refund for goods…

15 weeks and no refund for goods returned! My return goods have been acknowledged by the comp...

F
Fiona
trustpilot.com Sep 30, 2025

Buyer Beware

Buyer Beware. It is now 13, thirteen, weeks since I returned an item for refund and still waiting. I have had all kinds of excuses (new software, tech...

C
CongaChile
trustpilot.com Sep 30, 2025

Do not buy from these MFs under any…

Do not buy from these MFs under any circumstances. If you return something, you will likely never see your money again. You can call and they will tel...

J
John Maule
trustpilot.com Sep 30, 2025

Do not buy anything from Peruvian

Do not buy anything from Peruvian. I bought garments for my wife for her birthday and some were the wrong size so I returned them in early M...

A
Ann
trustpilot.com Sep 30, 2025

Misleading Inventory Display and Poor Customer Service Response

I ordered several items and paid for 3-day express shipping. When only half my order arrived within the promised timeframe, I requested a refund for t...

C
Customer
trustpilot.com Sep 30, 2025

I would rate it nought if I could

I would rate it nought if I could. Slow delivery. Sizing is out and quality of garment not up to expected standard. You take a risk when you purchase...

C
Customer
trustpilot.com Sep 30, 2025

Really terrible company

Really terrible company. Bought many good items from them in the past but this doesn’t compensate for their appalling customer service and constant ex...

M
Meera Saxena
trustpilot.com Sep 30, 2025

Quality has droped Refunds seem impossible

Quality has dropped, prices have not. And refunds are impossible! I'...

M
Marilynn Glacken
trustpilot.com Sep 30, 2025

No refund after 6 weeks - it is NOW 9 WEEKS!!!

I’ve placed several orders with Peruvian Connection in the past, and have been quite satisfied with their products. I love their ethnic patterns and d...

B
BRACHMOND VIVIANE
trustpilot.com Sep 30, 2025

Serious problems with the refund

I have always been very satisfied with Peruvian Connection, because the design and quality of the clothes are top. I even stayed a customer, although...

M
Moira Cane
trustpilot.com Sep 30, 2025

Disappointed

I am very disappointed to have to write this review.. I have bought lovely clothes from this company for over 25 years. The business started in my hom...

Share Your Experience

Help other customers by sharing your experience with Peruvian Connection. Your review will be collected and included in our ongoing analysis.

Click to rate

Conclusion

The review sample shows a consistent pattern of return and refund issues: multiple customers report long delays (examples include waits of several weeks up to 15 weeks) and repeated system‑related excuses. Communication and customer support are frequently described as slow or unresponsive, which has driven many otherwise loyal customers to escalate disputes. Product comments are mixed — some reviewers praise the alpaca and Pima garments and craftsmanship, while others report sizing and quality inconsistencies. If you are considering a purchase, keep careful records of orders and tracked returns, check return policies before buying, and be prepared with proof of return delivery if a refund becomes necessary.