Reviews Analysed
25
We Collect & Analyse Reviews
Peruvian Connection
Experiences & Reviews
Peruvian Connection is a clothing retailer focusing on alpaca and Peruvian Pima garments and other natural‑fibre knitwear. The brand operates online and via catalogue-style channels, offering women’s and men’s apparel that is often described as artisan‑inspired. Consumers searching reviews for Peruvian Connection typically look for information on product quality, returns and customer support policies.
Overview & Key Metrics
Positive Sentiment
4%
Latest Review
21d
Overall Rating
1.2
Our Analysis
🎯
Service quality
Most reviews report problems with returns and refunds: long delays, unprocessed returns and repeated system excuses affecting refunds.
Share
Weak
28%
💰
Value for money
There are no clear comments about price or overall value in the provided reviews; available data is insufficient to judge value for money.
Share
Mixed
0%
⚡
User experience
Several customers describe frustrating online and post‑purchase journeys: platform migration issues, tracking problems and partial deliveries.
Share
Weak
13%
🔧
Product quality
Product feedback is mixed: a few reviewers praise alpaca and Pima garments, while others report sizing problems and perceived quality decline.
Share
Mixed
5%
📞
Communication
Many reviewers report slow or unhelpful responses, promises without follow‑up and difficulty obtaining clear resolution from support staff.
Share
Weak
26%
⭐
Overall experience
Overall impressions in these reviews are negative, driven chiefly by refund and service failures, though isolated positive purchase experiences exist.
Share
Weak
28%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 25 verified reviews (June 2022 – September 2025).
Luxury Alpaca & Peruvian Pima Clothing: My Experience Shopping At Peruian Connection
"I recently had the pleasure of shopping at PeruvianConnection.co.uk and I must say, I am thoroughly impressed with their offerings. As a lover of natural fibres and globally-inspired designs, this store was like stepping into clothing paradise. The variety of luxurious alpaca and Peruvian pima cotton designs for both women and men is extraordinary. What's more impressive is that every piece is artisan-crafted to perfection. The attention to detail in each garment gave me confidence that these clothes would last me a lifetime. However, what really stood out to me was the level of customer service provided by the staff at Peruvian Connection. The representatives were extremely knowledgeable about their product offerings and helped guide me towards items that suited my preferences perfectly. Overall, my shopping experience at PeruvianConnection.co.uk was fantastic - From stunning collections to exceptional customer service - I couldn't ask for more!"
Medhurst
Collected.reviews
Jun 27, 2022
Featured for: Positive product and service mention
Really terrible company
"Really terrible company. Bought many good items from them in the past but this doesn’t compensate for their appalling customer service and constant ex..."
Customer
Trustpilot
Sep 30, 2025
Featured for: Detailed refunds and returns complaint
Misleading Inventory Display and Poor Customer Service Response
"I ordered several items and paid for 3-day express shipping. When only half my order arrived within the promised timeframe, I requested a refund for t..."
Ann
Trustpilot
Sep 30, 2025
Featured for: Shipping/backorder and customer-service refusal
Finally received a refund of £1,350 for…
"Finally received a refund of £1,350 for goods I returned in early June! TIP: Be a pain fellow sufferers. I wrote many, regular, factually correct but..."
Jadzia
Trustpilot
Sep 30, 2025
Featured for: Refund received after regulatory escalation
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 25 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (5) · Quotes shortened · As of: September 2025
J
Julia Durham
trustpilot.com
Sep 30, 2025
Unlawful retention of refund
I’m still waiting for a refund from a purchase of a £200 dress in May. Peruvian connection have acknowledged the receipt of the dress returned as it w...
S
Syd W
trustpilot.com
Sep 30, 2025
Still no refund - 4 months after returning dress!
My mother was a regular customer of Peruvian Connection. Sadly, she passed away in April - shortly after receiving her latest purchase from PC. I cont...
R
Ruth
trustpilot.com
Sep 30, 2025
Waiting almost 3 months for a refund
I have been waiting about 3 months for my refund of almost £700. Initially I was 'blocked' from returning the items, the excuse being their systems we...
S
Sheila Morgan Read
trustpilot.com
Sep 30, 2025
Frustrating service
I want to return an item but have been told that the PC returns system is not working and I will be contacted when it is back...
R
Rebecca
trustpilot.com
Sep 30, 2025
I returned an item which they received…
I returned an item which they received on 6/12/2025. After numerous phone calls I still have not received a...
J
Jadzia
trustpilot.com
Sep 30, 2025
Finally received a refund of £1,350 for…
Finally received a refund of £1,350 for goods I returned in early June! TIP: Be a pain fellow sufferers. I wrote many, regular, factually correct but...
M
Ms Santry
trustpilot.com
Sep 30, 2025
Is Peruvian Connection going bust?
I have been a generally very satisfied customer of PC for years but no more. I am also still - in September - owed money (£180) for a dress I returned...
M
Mrs Linda Gietzen
trustpilot.com
Sep 30, 2025
I returned 2 items on 30/05/25 and…
I returned 2 items on 30/05/25 and after several phone calls assuring me that their problems had been resolved and I would be receiving m...
A
Anna Fawcett
trustpilot.com
Sep 30, 2025
Problem with refund
Sadly I too have been waiting over 12 weeks for a significant refund. I have used Peruvian connection in the past never with any issue but I...
B
Barbara Roberts
trustpilot.com
Sep 30, 2025
15 weeks and no refund for goods…
15 weeks and no refund for goods returned! My return goods have been acknowledged by the comp...
F
Fiona
trustpilot.com
Sep 30, 2025
Buyer Beware
Buyer Beware. It is now 13, thirteen, weeks since I returned an item for refund and still waiting. I have had all kinds of excuses (new software, tech...
C
CongaChile
trustpilot.com
Sep 30, 2025
Do not buy from these MFs under any…
Do not buy from these MFs under any circumstances. If you return something, you will likely never see your money again. You can call and they will tel...
J
John Maule
trustpilot.com
Sep 30, 2025
Do not buy anything from Peruvian
Do not buy anything from Peruvian. I bought garments for my wife for her birthday and some were the wrong size so I returned them in early M...
A
Ann
trustpilot.com
Sep 30, 2025
Misleading Inventory Display and Poor Customer Service Response
I ordered several items and paid for 3-day express shipping. When only half my order arrived within the promised timeframe, I requested a refund for t...
C
Customer
trustpilot.com
Sep 30, 2025
I would rate it nought if I could
I would rate it nought if I could. Slow delivery. Sizing is out and quality of garment not up to expected standard. You take a risk when you purchase...
C
Customer
trustpilot.com
Sep 30, 2025
Really terrible company
Really terrible company. Bought many good items from them in the past but this doesn’t compensate for their appalling customer service and constant ex...
M
Meera Saxena
trustpilot.com
Sep 30, 2025
Quality has droped Refunds seem impossible
Quality has dropped, prices have not. And refunds are impossible! I'...
M
Marilynn Glacken
trustpilot.com
Sep 30, 2025
No refund after 6 weeks - it is NOW 9 WEEKS!!!
I’ve placed several orders with Peruvian Connection in the past, and have been quite satisfied with their products. I love their ethnic patterns and d...
B
BRACHMOND VIVIANE
trustpilot.com
Sep 30, 2025
Serious problems with the refund
I have always been very satisfied with Peruvian Connection, because the design and quality of the clothes are top. I even stayed a customer, although...
M
Moira Cane
trustpilot.com
Sep 30, 2025
Disappointed
I am very disappointed to have to write this review.. I have bought lovely clothes from this company for over 25 years. The business started in my hom...
Conclusion
The review sample shows a consistent pattern of return and refund issues: multiple customers report long delays (examples include waits of several weeks up to 15 weeks) and repeated system‑related excuses. Communication and customer support are frequently described as slow or unresponsive, which has driven many otherwise loyal customers to escalate disputes. Product comments are mixed — some reviewers praise the alpaca and Pima garments and craftsmanship, while others report sizing and quality inconsistencies. If you are considering a purchase, keep careful records of orders and tracked returns, check return policies before buying, and be prepared with proof of return delivery if a refund becomes necessary.