Many reviews describe repeated breakdowns in returns and refunds, often starting with missing return labels and ending with waits lasting weeks to months. Store visits and garment design draw several strong compliments, especially for helpful staff and appealing pieces. Product quality feedback is mixed, with praise for artisan knitwear alongside complaints about thinner, cheaper-feeling materials. A smaller set of comments points to unclear stock information and shipping charges.
Examples from available reviews (Jun 2022 – Mar 2026).
Returns label cannot be generated for months; reviewer filed an FTC complaint.
“the company is unable to generate the return label so customers cannot send the goods back”
Waiting about three months for an almost £700 refund despite delivery evidence.
“I have been waiting about 3 months for my refund of almost £700.”
Staff are praised as fabulous, helpful, nice and professional.
“Super helpful, super nice, super professional!!!!!”
Shares praise and photos of the brand's great quality clothing.
“great quality clothing!”
The main issue is refunds that fail to arrive or arrive far too late. Many reviewers say their returns were received but refunds still didn’t show up for weeks or months. Several describe cancelled authorisations, card-provider disputes, or escalations to authorities.
Value-for-money complaints appear less often but still come up. Some reviewers say the shipping setup punishes moderate spenders and find the shipping fees hard to justify. A few also mention items looking different from photos and feeling like poor value when quality disappoints.
Several reviewers describe online failures that prevent returns and block label creation. Multiple comments mention a returns-portal outage and a site that didn’t show backorders, leading to payment authorisation lapses and orders being sold elsewhere. Reviewers often tie these tech problems to refunds that stall.
Opinions on quality split. Some long-time customers praise well-made artisan garments and attractive designs. Others report lighter fabrics, sizing problems, and clothing that feels cheaper than earlier purchases.
Communication feedback centers on slow replies, no replies, and repeated explanations that point to tech issues or couriers. Reviewers also mention unclear stock status and cases where staff blamed system problems instead of moving returns along. A smaller group praises in-store staff as helpful and professional.
Reviews split sharply between strong in-store experiences and major online service breakdowns. Most negative comments focus on returns and refunds going off track. Positive notes mainly highlight in-person staff help and a set of consistently admired garments.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · yelp.com (20) · Reviews (2) · Quotes shortened · As of: March 2026
Take your branding to the next level
I recently had the pleasure of shopping at PeruvianConnection.co.uk and I must say, I am thoroughly impressed with their offerings. As a lover of natural fibres and globally-inspired designs, this store was like stepping into clothing paradise.
The variety of luxurious alpaca and Peruvian pima cotton designs for both women and men is extraordinary. What's more impressive is that every piece is artisan-crafted to perfection. The attention to detail in each garment gave me confidence that these clothes would last me a lifetime.
However, what really stood out to me was the level of customer service provided by the staff at Peruvian Connection. The representatives were extremely knowledgeable about their product offerings and helped guide me towards items that suited my preferences perfectly.
Overall, my shopping experience at PeruvianConnection.co.uk was fantastic - From stunning collections to exceptional customer service - I couldn't ask for more!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Peruvian Connection sells Peruvian-inspired women’s clothing and accessories. Its selection includes knitwear, alpaca and wool pieces, dresses, coats, and seasonal accessories. The company operates physical stores in the United States and an online shop with listed materials, care details, and shipping choices. The site also offers customer accounts, online ordering, and posted shipping and returns policies.