The review sample shows a consistent pattern of return and refund issues: multiple customers report long delays (examples include waits of several weeks up to 15 weeks) and repeated system‑related excuses. Communication and customer support are frequently described as slow or unresponsive, which has driven many otherwise loyal customers to escalate disputes. Product comments are mixed — some reviewers praise the alpaca and Pima garments and craftsmanship, while others report sizing and quality inconsistencies. If you are considering a purchase, keep careful records of orders and tracked returns, check return policies before buying, and be prepared with proof of return delivery if a refund becomes necessary.
Examples from available reviews (Jun 2022 – Feb 2026).
Impressed by high-quality artisan garments and excellent customer service.
“I am thoroughly impressed with their offerings.”
Long delays processing refunds and poor returns handling despite previously good items.
“appalling customer service and constant excuses over returns.”
Website failed to show backorders but refused to refund express shipping fee.
“The order summary showed no indication that any items were backordered.”
Refund of £1,350 was received after reporting the company to authorities.
“Finally received a refund of £1,350 for goods I returned in early June!”
Most reviews report problems with returns and refunds: long delays, unprocessed returns and repeated system excuses affecting refunds.
There are no clear comments about price or overall value in the provided reviews; available data is insufficient to judge value for money.
Several customers describe frustrating online and post‑purchase journeys: platform migration issues, tracking problems and partial deliveries.
Product feedback is mixed: a few reviewers praise alpaca and Pima garments, while others report sizing problems and perceived quality decline.
Many reviewers report slow or unhelpful responses, promises without follow‑up and difficulty obtaining clear resolution from support staff.
Overall impressions in these reviews are negative, driven chiefly by refund and service failures, though isolated positive purchase experiences exist.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · yelp.com (20) · Reviews (2) · Quotes shortened · As of: February 2026
Refund of £1,350 was received after reporting the company to authorities.
“Finally received a refund of £1,350 for goods I returned in early June!”
Still owed £180 for a returned dress despite the company acknowledging receipt.
“owed money (£180) for a dress I returned at the end of May”
Returned two items at end of May but has not yet received refund.
“I still haven’t received my refund.”
Waiting over twelve weeks for a significant refund despite prior good experience.
“waiting over 12 weeks for a significant refund.”
Goods returned and acknowledged but still waiting fifteen weeks for a refund.
“15 weeks and no refund for goods returned!”
Thirteen weeks after returning an item the refund remains unpaid and excused.
“still waiting”
Reviewer warns returned items may never be refunded and company makes excuses.
“Do not buy from these MFs under any circumstances.”
Returned wrong-size garments in early May but still no refund, only excuses.
“We have not received a refund”
Website failed to show backorders but refused to refund express shipping fee.
“The order summary showed no indication that any items were backordered.”
Slow delivery, incorrect sizing and garment quality below expected standard.
“Slow delivery. Sizing is out and quality of garment not up to expected standard.”
Long delays processing refunds and poor returns handling despite previously good items.
“appalling customer service and constant excuses over returns.”
Quality has declined and the reviewer is awaiting an almost £2,000 refund.
“Quality has dropped, prices have not. And refunds are impossible!”
Returns were received but refund of about $734.55 still not processed weeks later.
“my refund (about $734.55) has not been received.”
Returned items promptly but only received vain promises and excuses, no refund.
“only vain promises and excuses”
Returned a dress but refund delayed pending container and financial system issues.
“my garment had been received in the USA but that there was a problem with the financial system.”
Been trying to return a skirt for a month, customer service blames technical issues.
“When I phone up they keep blaming it on technical issues”
Returned $500 items acknowledged received but blamed on software; no refund after four months.
“They have acknowledged they received return but keep blaming their software system for not refunding my money.”
Reviewer believes company may have ceased trading and cannot return a wrongly sized dress.
“Think they have ceased trading even though still sending out glossy brochures!!”
Claims business won't reimburse returns, only issues store credit.
“They will NOT reimburse you for any returns, only store credit.”
Customer service representative ghosted the reviewer after a disagreement during contact.
“The customer service woman didn’t like what I said so she ghosted me 😂😂😂😂”
Waited over twelve weeks and repeatedly fobbed off about refund.
“I’ve been waiting over 12 weeks for a significant refund.”
Waiting a long time for my 330.00 refund despite many calls.
“I have been waiting since a long time for my 330.00 plus refund.”
Reviewer says returned items never lead to refunds, citing excuses.
“If you return an item, you will never see your refund.”
Advises disputing with credit card company to get refunds resolved.
“I received the full $750 refund for 2 separate returns, simple process.”
Returned two dresses four months ago and still awaiting refund.
“Still no refund and fobbed off every time we phone.”
Waiting four months for a refund and frustrated about a systems upgrade.
“I have been waiting 4 months for a refund after returning a dress!”
Waiting seven weeks for £1.3k refund; blames excuses and poor service.
“I'm still waiting 7 weeks on for a refund of over £1.3k.”
Says refunds are impossible and waiting over a month for almost 2K.
“And refunds are impossible!”
Charges immediately but delays refunds, late delivery and poor sizing.
“PC charges your credit card in a nano second once you place an order”
Returned two t-shirts and still hasn't been refunded nearly $150.
“I still haven't been refunded nearly $150.00.”
Received a cheaply made dress and is still awaiting refund after 53 days.
“it is now 53 days later and they still have not refunded money.”
Employees go out of their way; clothing selection is creative and seasonal.
“Employees are exceptional women who go out if their way to please the customers!”
Staff are pleasant and helpful, offering great selection and high quality.
“Staff are very pleasant and helpful”
Finds styles appealing but criticises shipping costs and slow credits.
“their shipping costs are off-putting.”
Sales clerk assisted with choice and brought belts to the car, completing sale.
“She carried several belts out to the car for me to choose from.”
Never received order and refund delayed pending USPS, reports poor service.
“they won't refund my money until they get their refund from USPS.”
Praises store, gorgeous Peruvian clothing and outstanding customer service.
“Customer service bar none!!”
Shares praise and photos of the brand's great quality clothing.
“great quality clothing!”
Praises friendly service and good fit; happy store reopened.
“the customer service is great at the store.”
Loves the brand and DC store staff, feels like family.
“they're a little like family”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Peruvian Connection is a clothing retailer focusing on alpaca and Peruvian Pima garments and other natural‑fibre knitwear. The brand operates online and via catalogue-style channels, offering women’s and men’s apparel that is often described as artisan‑inspired. Consumers searching reviews for Peruvian Connection typically look for information on product quality, returns and customer support policies.