The review sample shows a consistent pattern of return and refund issues: multiple customers report long delays (examples include waits of several weeks up to 15 weeks) and repeated system‑related excuses. Communication and customer support are frequently described as slow or unresponsive, which has driven many otherwise loyal customers to escalate disputes. Product comments are mixed — some reviewers praise the alpaca and Pima garments and craftsmanship, while others report sizing and quality inconsistencies. If you are considering a purchase, keep careful records of orders and tracked returns, check return policies before buying, and be prepared with proof of return delivery if a refund becomes necessary.
Examples from available reviews (Jun 2022 – Feb 2026).
Impressed by high-quality artisan garments and excellent customer service.
“I am thoroughly impressed with their offerings.”
Long delays processing refunds and poor returns handling despite previously good items.
“appalling customer service and constant excuses over returns.”
Website failed to show backorders but refused to refund express shipping fee.
“The order summary showed no indication that any items were backordered.”
Refund of £1,350 was received after reporting the company to authorities.
“Finally received a refund of £1,350 for goods I returned in early June!”
Most reviews report problems with returns and refunds: long delays, unprocessed returns and repeated system excuses affecting refunds.
There are no clear comments about price or overall value in the provided reviews; available data is insufficient to judge value for money.
Several customers describe frustrating online and post‑purchase journeys: platform migration issues, tracking problems and partial deliveries.
Product feedback is mixed: a few reviewers praise alpaca and Pima garments, while others report sizing problems and perceived quality decline.
Many reviewers report slow or unhelpful responses, promises without follow‑up and difficulty obtaining clear resolution from support staff.
Overall impressions in these reviews are negative, driven chiefly by refund and service failures, though isolated positive purchase experiences exist.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · yelp.com (20) · Reviews (2) · Quotes shortened · As of: February 2026
Take your branding to the next level
I recently had the pleasure of shopping at PeruvianConnection.co.uk and I must say, I am thoroughly impressed with their offerings. As a lover of natural fibres and globally-inspired designs, this store was like stepping into clothing paradise.
The variety of luxurious alpaca and Peruvian pima cotton designs for both women and men is extraordinary. What's more impressive is that every piece is artisan-crafted to perfection. The attention to detail in each garment gave me confidence that these clothes would last me a lifetime.
However, what really stood out to me was the level of customer service provided by the staff at Peruvian Connection. The representatives were extremely knowledgeable about their product offerings and helped guide me towards items that suited my preferences perfectly.
Overall, my shopping experience at PeruvianConnection.co.uk was fantastic - From stunning collections to exceptional customer service - I couldn't ask for more!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Peruvian Connection is a clothing retailer focusing on alpaca and Peruvian Pima garments and other natural‑fibre knitwear. The brand operates online and via catalogue-style channels, offering women’s and men’s apparel that is often described as artisan‑inspired. Consumers searching reviews for Peruvian Connection typically look for information on product quality, returns and customer support policies.