Reviews Analysed
20
We Collect & Analyse Reviews
Novatech
Experiences & Reviews
Novatech is a UK-based computer retailer and system integrator specialising in custom PC builds, components, peripherals and technical support. The company supplies configured systems, aftermarket parts and support services for both consumer and business customers, with sales and support available by phone and email.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
18d
Overall Rating
4.6
Our Analysis
🎯
Service quality
Reviews largely praise helpful, knowledgeable staff and prompt service; a minority report delays, stock or fulfilment issues affecting delivery speed.
Share
Strong
30%
💰
Value for money
Some customers report competitive pricing and price adjustments, while a few complain about paid delivery not being honoured or stock-related costs.
Share
Mixed
4%
⚡
User experience
Customers describe clear advice, easy ordering and smooth collection; several long-term users report reliable performance over many years.
Share
Strong
21%
🔧
Product quality
Multiple reviews note durable, well-performing systems and components, including positive remarks about bespoke builds and specific hardware like cooling systems.
Share
Strong
14%
📞
Communication
Many reviewers report prompt, clear communications and build updates; a minority experienced slow licence emails or delayed stock notifications.
Share
Strong
14%
⭐
Overall experience
Most reviewers express overall satisfaction with purchases and support, though a few recount delivery or licence-issuance problems that lowered their rating.
Share
Strong
18%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
Amazing customer service
"Needed to order a new GPU and given general limited availability and wide price variation I was pleased to see Novatech had the GPU I needed competiti..."
evilhomer
Trustpilot
Sep 30, 2025
Featured for: Example of fast replies and support
I ordered items on a Monday for next…
"I ordered items on a Monday for next day delivery and, because Novatech's system doesn't check an item goes out of stock (sic), nothing will be delive..."
Laura
Trustpilot
Sep 30, 2025
Featured for: Illustrates delivery failure and complaint
Good personal laptop after long years
"I bought my laptop 5.5 years ago. Works still very well, and can handle all tasks I give to it. After this time, I..."
Alicja
Trustpilot
Sep 30, 2025
Featured for: Shows long product lifespan and reliability
Fantastic service and product!
"Fantastic service, from the choosing of my new PC with the nicely specced models to meet all needs and very easy to change any spec if you wanted to...."
Colin
Trustpilot
Sep 30, 2025
Featured for: Combines build updates friendly in-store help
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
D
Douglas Brett
trustpilot.com
Sep 30, 2025
New PC
With the impending end of W10 Support, I was of course motivated to replace my Elderly i5 Tower, so opted for a Mini-PC. Loving so f...
D
David Bailey
trustpilot.com
Sep 30, 2025
When i called to get some advice about…
When i called to get some advice about what pc i needed to complete my workflow i spoke to Dan in sales, HE LISTERNED and helped me workout what i nee...
C
Colin
trustpilot.com
Sep 30, 2025
Fantastic service and product!
Fantastic service, from the choosing of my new PC with the nicely specced models to meet all needs and very easy to change any spec if you wanted to....
A
Alicja
trustpilot.com
Sep 30, 2025
Good personal laptop after long years
I bought my laptop 5.5 years ago. Works still very well, and can handle all tasks I give to it. After this time, I...
e
evilhomer
trustpilot.com
Sep 30, 2025
Amazing customer service
Needed to order a new GPU and given general limited availability and wide price variation I was pleased to see Novatech had the GPU I needed competiti...
M
Mrs Vahey
trustpilot.com
Sep 30, 2025
Friendly staff giving helpful advice…
Friendly staff giving helpful advi...
A
Anthony Tattersall
trustpilot.com
Sep 30, 2025
Great new cooling system
Great new cooling system, only sli...
T
Terry Jeffery
trustpilot.com
Sep 30, 2025
Not only a wide range of components and…
Not only a wide range of components and sy...
M
Mr Neil Garnett
trustpilot.com
Sep 30, 2025
Ordered for collection
Ordered for collection. No issues with...
R
Richard Nixon
trustpilot.com
Sep 30, 2025
Slow issuing of Proxmox licenses
Used Novatech to purchase my ProxMox subscription since Proxmox no longer sell direct to UK. This is because Proxmox don't want to handle VAT since UK...
E
Eddie McBride
trustpilot.com
Sep 30, 2025
Polite & Knowledgeable
Polite, knowledge...
M
Mr Matthew Thomas
trustpilot.com
Sep 30, 2025
Knowledgeable and swift
Knowledgeable and swift. The loss of 1 star represents...
M
Mr Nobert Horvath
trustpilot.com
Sep 30, 2025
They were really helpful
They were really helpful. I had some issue whit my PC. They help me solve the issue, it turned...
C
Clive
trustpilot.com
Sep 30, 2025
Novatech - support
Novatech -Emily Linley the tech support e-mail describes...
G
Graham Thornton
trustpilot.com
Sep 30, 2025
Good in all aspects.
...
G
Guest
trustpilot.com
Sep 30, 2025
Quick efficient service & delivery
Quick efficient service & del...
M
Mr Moore
trustpilot.com
Sep 30, 2025
Very knowledgeable sales staff helped…
Very knowledgeable sales staff helped me select the components and software needed for a new computer system to to replace my existing Novatech system...
D
David H
trustpilot.com
Sep 30, 2025
Good service
...
J
James moyes
trustpilot.com
Sep 30, 2025
I enquired about a motherboard…
I enquired about a motherboard repplacement but my system was too old to do...
L
Laura
trustpilot.com
Sep 30, 2025
I ordered items on a Monday for next…
I ordered items on a Monday for next day delivery and, because Novatech's system doesn't check an item goes out of stock (sic), nothing will be delive...
Conclusion
Reviews indicate consistent strengths in knowledgeable sales staff, helpful technical support and generally reliable hardware. Many customers report quick dispatch, clear build updates and positive in-store collection experiences. Reported weaknesses include occasional stock-management failures, delayed licence key issuance (notably for Proxmox purchases) and at least one instance of next-day delivery not being fulfilled. Prospective buyers should confirm stock and delivery timelines for urgent orders and contact sales for advice on configuration and availability.