Many customers mention fast delivery, knowledgeable staff, and quick technical help in store. Several reviews point to next-day delivery, well-packed orders, and smooth click-and-collect. Another clear set of reviews describes refused returns, cancelled orders, and poor communication. Overall, feedback splits between strong day-to-day performance and serious service failures for a subset of customers.
Examples from available reviews (Feb 2008 – Mar 2026).
Long-term purchases have been simple with fast, on-time delivery.
“delivery always fast and on time.”
Informative website, easy ordering and fast 24-hour delivery.
“Delivery was on time within 24 hrs.”
Two identical PCs failed within a year; customer support was unhelpful.
“Two expensive PCs failed completely in just over a year? Very poor.”
They charged me, delayed supply, then increased price and deleted order.
“they deleted my order.”
Many reviews praise staff for strong product knowledge, clear explanations, and quick on-the-spot repairs. Several customers describe fast support before and after purchase, plus smooth handling of replacements. A concentrated set of complaints cites refused returns, rude interactions, and inconsistent refund handling.
Many reviewers call pricing competitive and good value, especially when combined with quick delivery. Some link being happy with the price to buying again. A small but vocal group complains about prices rising after ordering and what they see as extra charges on returns.
Customers often describe online ordering as easy, with informative pages and straightforward click-and-collect. Positive reviews repeatedly mention fast fulfilment and on-time delivery. Comments on website usability and weekend availability are less common, but include a few minor delay or access complaints.
Many reviews highlight laptops that keep running for years and strong performance from components such as graphics cards. Customers frequently mention careful packaging and items arriving in good condition. A minority report early hardware failures and faults that were not resolved after returns.
Several customers mention quick replies, clear technical emails, and fast status updates. Others describe orders cancelled without notice, delayed licence emails, and changing explanations from support. These communication problems account for most low-rating feedback.
Many buyers return because of fast delivery, helpful staff, and reliable products. A sizeable opposing cluster reports unresolved return disputes, orders being deleted, and poor customer service. Reviews therefore show a sharp contrast between happy repeat customers and those who ran into serious service problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · resellerratings.com (15) · Quotes shortened · As of: March 2026
Repeat customer praises staff, equipment and service highly.
“I cannot praise the staff, equipment and service enough.”
Repeat customer praises staff, equipment and service highly.
“I cannot praise the staff, equipment and service enough.”
Order processed quickly with next‑day delivery; good value overall.
“My only slight negative is instructions are quite old and not to current standards.”
Order processed quickly with next‑day delivery; good value overall.
“My only slight negative is instructions are quite old and not to current standards.”
Prompt delivery and a quality product met expectations.
“prompt delivery of quality product”
Prompt delivery and a quality product met expectations.
“prompt delivery of quality product”
Professional, trustworthy service with helpful staff and competitive prices.
“Good and professional service you can trust.”
Professional, trustworthy service with helpful staff and competitive prices.
“Good and professional service you can trust.”
Click‑and‑collect purchase went smoothly with friendly, helpful staff.
“The staff that served me were friendly and helpful”
Click‑and‑collect purchase went smoothly with friendly, helpful staff.
“The staff that served me were friendly and helpful”
Ordered online easily; computer arrived quickly and as described.
“It arrived quickly and as described.”
Ordered online easily; computer arrived quickly and as described.
“It arrived quickly and as described.”
Pre‑ and post‑sales service are consistently excellent and fast.
“Faulty items (if any) are checked and replaced rapidly.”
Pre‑ and post‑sales service are consistently excellent and fast.
“Faulty items (if any) are checked and replaced rapidly.”
Suggested alternative for out‑of‑stock items was delivered promptly.
“Novatech suggested a suitable alternative which was delivered promptly.”
Suggested alternative for out‑of‑stock items was delivered promptly.
“Novatech suggested a suitable alternative which was delivered promptly.”
Orders arrive punctually and in impeccable condition consistently.
“Consistently arrives punctually and in impeccable condition along with its packaging.”
Orders arrive punctually and in impeccable condition consistently.
“Consistently arrives punctually and in impeccable condition along with its packaging.”
Monitor arrived two days after order; efficient ordering and delivery.
“The monitor was delivered two days after the order was placed.”
Monitor arrived two days after order; efficient ordering and delivery.
“The monitor was delivered two days after the order was placed.”
Second purchase had no problems and offered good prices.
“Second time of using Novatech and again no problems.”
Repeat purchase with no problems and competitive prices.
“Second time of using Novatech and again no problems.”
Novatech refused an out‑of‑warranty repair; reviewer repaired it themselves.
“No was the answer - "due to a recent business decision we only carry out warranty work”
Novatech refused out-of-warranty repair, reviewer fixed laptop themselves.
“No was the answer - "due to a recent business decision we only carry out warranty work".”
Friendly, knowledgeable staff assisted with PC enquiries and packaging.
“Very friendly knowledgeable and helpful staff there to assist with any pc related enquiries with well packaged in house systems”
Friendly, knowledgeable staff assisted with PC enquiries and packaging.
“Very friendly knowledgeable and helpful staff”
Excellent after‑sales support with a quick on‑the‑spot PC repair.
“they even fixed my PC on the spot.”
On-the-spot quick repair with excellent after-sales support.
“they even fixed my PC on the spot.”
Easy collection and fast fulfilment of recommended parts.
“Easy to pick up and fast to get my parts recommended”
Easy pickup and quick recommendations for parts.
“Easy to pick up and fast to get my parts recommended”
Multiple purchases over years with a simple process and fast delivery.
“finding and purchasing items always simple, delivery always fast and on time.”
Long-term purchases have been simple with fast, on-time delivery.
“delivery always fast and on time.”
Fast service; order well packed and the graphics card performs well.
“Graphic card works a treat!”
Fast service, well packed order and graphic card works well.
“Graphic card works a treat!”
Order was delayed, then removed without communication or explanation.
“my order status is “Deleted”. No e-mail, no communication”
Long delays, no communication and cancelled order without notice.
“my order status is “Deleted”.”
Staff spent time explaining options and pros and cons thoroughly.
“Very helpful staff member, spent time going over the options and explaining the pros and cons of the different builds.”
Helpful staff explained options and pros and cons thoroughly.
“Very helpful staff member”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Novatech is a computer retailer selling components, laptops, desktop systems, and custom-built PCs. It runs an online store and also offers in-person collection options such as click-and-collect. The range covers CPUs, GPUs, motherboards, RAM, storage, and cooling, along with system assembly. Novatech also provides technical support and repair services, with delivery options that can include next-day fulfilment.