Reviews indicate consistent strengths in knowledgeable sales staff, helpful technical support and generally reliable hardware. Many customers report quick dispatch, clear build updates and positive in-store collection experiences. Reported weaknesses include occasional stock-management failures, delayed licence key issuance (notably for Proxmox purchases) and at least one instance of next-day delivery not being fulfilled. Prospective buyers should confirm stock and delivery timelines for urgent orders and contact sales for advice on configuration and availability.
Examples from available reviews (Feb 2008 – Feb 2026).
Helpful staff ensured timely delivery and honoured a sale price.
“They replied in 10 minutes”
Paid for next‑day delivery but order delayed and undelivered.
“nothing will be delivered (at least) until the next Friday.”
Laptop remains reliable after 5.5 years of regular use.
“Works still very well, and can handle all tasks I give to it.”
Helpful, communicative staff and easy custom PC collection experience.
“Fantastic service, from the choosing of my new PC”
Reviews largely praise helpful, knowledgeable staff and prompt service; a minority report delays, stock or fulfilment issues affecting delivery speed.
Some customers report competitive pricing and price adjustments, while a few complain about paid delivery not being honoured or stock-related costs.
Customers describe clear advice, easy ordering and smooth collection; several long-term users report reliable performance over many years.
Multiple reviews note durable, well-performing systems and components, including positive remarks about bespoke builds and specific hardware like cooling systems.
Many reviewers report prompt, clear communications and build updates; a minority experienced slow licence emails or delayed stock notifications.
Most reviewers express overall satisfaction with purchases and support, though a few recount delivery or licence-issuance problems that lowered their rating.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · resellerratings.com (15) · Quotes shortened · As of: February 2026
Repeat customer praises staff, equipment and service highly.
“I cannot praise the staff, equipment and service enough.”
Repeat customer praises staff, equipment and service highly.
“I cannot praise the staff, equipment and service enough.”
Order processed quickly with next‑day delivery; good value overall.
“My only slight negative is instructions are quite old and not to current standards.”
Order processed quickly with next‑day delivery; good value overall.
“My only slight negative is instructions are quite old and not to current standards.”
Prompt delivery and a quality product met expectations.
“prompt delivery of quality product”
Prompt delivery and a quality product met expectations.
“prompt delivery of quality product”
Professional, trustworthy service with helpful staff and competitive prices.
“Good and professional service you can trust.”
Professional, trustworthy service with helpful staff and competitive prices.
“Good and professional service you can trust.”
Click‑and‑collect purchase went smoothly with friendly, helpful staff.
“The staff that served me were friendly and helpful”
Click‑and‑collect purchase went smoothly with friendly, helpful staff.
“The staff that served me were friendly and helpful”
Ordered online easily; computer arrived quickly and as described.
“It arrived quickly and as described.”
Ordered online easily; computer arrived quickly and as described.
“It arrived quickly and as described.”
Pre‑ and post‑sales service are consistently excellent and fast.
“Faulty items (if any) are checked and replaced rapidly.”
Pre‑ and post‑sales service are consistently excellent and fast.
“Faulty items (if any) are checked and replaced rapidly.”
Suggested alternative for out‑of‑stock items was delivered promptly.
“Novatech suggested a suitable alternative which was delivered promptly.”
Suggested alternative for out‑of‑stock items was delivered promptly.
“Novatech suggested a suitable alternative which was delivered promptly.”
Orders arrive punctually and in impeccable condition consistently.
“Consistently arrives punctually and in impeccable condition along with its packaging.”
Orders arrive punctually and in impeccable condition consistently.
“Consistently arrives punctually and in impeccable condition along with its packaging.”
Monitor arrived two days after order; efficient ordering and delivery.
“The monitor was delivered two days after the order was placed.”
Monitor arrived two days after order; efficient ordering and delivery.
“The monitor was delivered two days after the order was placed.”
Second purchase had no problems and offered good prices.
“Second time of using Novatech and again no problems.”
Repeat purchase with no problems and competitive prices.
“Second time of using Novatech and again no problems.”
Novatech refused an out‑of‑warranty repair; reviewer repaired it themselves.
“No was the answer - "due to a recent business decision we only carry out warranty work”
Novatech refused out-of-warranty repair, reviewer fixed laptop themselves.
“No was the answer - "due to a recent business decision we only carry out warranty work".”
Friendly, knowledgeable staff assisted with PC enquiries and packaging.
“Very friendly knowledgeable and helpful staff there to assist with any pc related enquiries with well packaged in house systems”
Friendly, knowledgeable staff assisted with PC enquiries and packaging.
“Very friendly knowledgeable and helpful staff”
Excellent after‑sales support with a quick on‑the‑spot PC repair.
“they even fixed my PC on the spot.”
On-the-spot quick repair with excellent after-sales support.
“they even fixed my PC on the spot.”
Easy collection and fast fulfilment of recommended parts.
“Easy to pick up and fast to get my parts recommended”
Easy pickup and quick recommendations for parts.
“Easy to pick up and fast to get my parts recommended”
Multiple purchases over years with a simple process and fast delivery.
“finding and purchasing items always simple, delivery always fast and on time.”
Long-term purchases have been simple with fast, on-time delivery.
“delivery always fast and on time.”
Fast service; order well packed and the graphics card performs well.
“Graphic card works a treat!”
Fast service, well packed order and graphic card works well.
“Graphic card works a treat!”
Order was delayed, then removed without communication or explanation.
“my order status is “Deleted”. No e-mail, no communication”
Long delays, no communication and cancelled order without notice.
“my order status is “Deleted”.”
Staff spent time explaining options and pros and cons thoroughly.
“Very helpful staff member, spent time going over the options and explaining the pros and cons of the different builds.”
Helpful staff explained options and pros and cons thoroughly.
“Very helpful staff member”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Novatech is a UK-based computer retailer and system integrator specialising in custom PC builds, components, peripherals and technical support. The company supplies configured systems, aftermarket parts and support services for both consumer and business customers, with sales and support available by phone and email.