Many customers mention fast delivery, knowledgeable staff, and quick technical help in store. Several reviews point to next-day delivery, well-packed orders, and smooth click-and-collect. Another clear set of reviews describes refused returns, cancelled orders, and poor communication. Overall, feedback splits between strong day-to-day performance and serious service failures for a subset of customers.
Examples from available reviews (Feb 2008 – Mar 2026).
Long-term purchases have been simple with fast, on-time delivery.
“delivery always fast and on time.”
Informative website, easy ordering and fast 24-hour delivery.
“Delivery was on time within 24 hrs.”
Two identical PCs failed within a year; customer support was unhelpful.
“Two expensive PCs failed completely in just over a year? Very poor.”
They charged me, delayed supply, then increased price and deleted order.
“they deleted my order.”
Many reviews praise staff for strong product knowledge, clear explanations, and quick on-the-spot repairs. Several customers describe fast support before and after purchase, plus smooth handling of replacements. A concentrated set of complaints cites refused returns, rude interactions, and inconsistent refund handling.
Many reviewers call pricing competitive and good value, especially when combined with quick delivery. Some link being happy with the price to buying again. A small but vocal group complains about prices rising after ordering and what they see as extra charges on returns.
Customers often describe online ordering as easy, with informative pages and straightforward click-and-collect. Positive reviews repeatedly mention fast fulfilment and on-time delivery. Comments on website usability and weekend availability are less common, but include a few minor delay or access complaints.
Many reviews highlight laptops that keep running for years and strong performance from components such as graphics cards. Customers frequently mention careful packaging and items arriving in good condition. A minority report early hardware failures and faults that were not resolved after returns.
Several customers mention quick replies, clear technical emails, and fast status updates. Others describe orders cancelled without notice, delayed licence emails, and changing explanations from support. These communication problems account for most low-rating feedback.
Many buyers return because of fast delivery, helpful staff, and reliable products. A sizeable opposing cluster reports unresolved return disputes, orders being deleted, and poor customer service. Reviews therefore show a sharp contrast between happy repeat customers and those who ran into serious service problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · resellerratings.com (15) · Quotes shortened · As of: March 2026
Returned incompatible motherboard but they refused refund for opened box.
“they would not accept returns if a box has been opened.”
Two identical PCs failed within a year; customer support was unhelpful.
“Two expensive PCs failed completely in just over a year? Very poor.”
Product refused return due to slight box damage; poor customer service.
“the flatly refused on the bases that the box was slightly ripped”
Returned motherboard came back damaged and Novatech refused refund.
“as soon as i received the mobo back the pin that was damaged was obvious”
Return refused over minor packaging bend; critical of customer service.
“Didn't accept return of an item because the outside packaging of a video card had a minor bend in the flap.”
They charged me, delayed supply, then increased price and deleted order.
“they deleted my order.”
Price increased after purchase with inconsistent customer service explanations.
“Customer service is 1 out of 10”
Ordered gift required for birthday but delivery delayed and staff rude.
“isn't expected to be delivered before end of November!!?”
Monitor caused headaches; customer service was rude and offered reduced refund.
“Offered a refund with a 20% (£70) reduction due to the 'damage”
Faulty graphics card and repeated unhelpful, rude technical support.
“in my experience very poor customer service avoid”
Returned RAM claimed damaged; Novatech refused refund despite evidence.
“I have received the RAM back today. I see no scratches whatsoever on the RAM.”
Graphics card issues led to lengthy returns process and no resolution.
“This is honestly the worst experience I ever had.”
Returned unopened graphics card but was charged for alleged scratch.
“the customer support charged me an extra fee because a scratch had misteriously found its way on the heatshield.”
Praises company, customer service and low prices, recommending repeat use.
“excellent company and cs..”
Helpful phone support and quick next-day delivery of hard-to-find processor.
“novatech got this item the next day.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Novatech is a computer retailer selling components, laptops, desktop systems, and custom-built PCs. It runs an online store and also offers in-person collection options such as click-and-collect. The range covers CPUs, GPUs, motherboards, RAM, storage, and cooling, along with system assembly. Novatech also provides technical support and repair services, with delivery options that can include next-day fulfilment.