Reviews indicate consistent strengths in knowledgeable sales staff, helpful technical support and generally reliable hardware. Many customers report quick dispatch, clear build updates and positive in-store collection experiences. Reported weaknesses include occasional stock-management failures, delayed licence key issuance (notably for Proxmox purchases) and at least one instance of next-day delivery not being fulfilled. Prospective buyers should confirm stock and delivery timelines for urgent orders and contact sales for advice on configuration and availability.
Examples from available reviews (Feb 2008 – Feb 2026).
Helpful staff ensured timely delivery and honoured a sale price.
“They replied in 10 minutes”
Paid for next‑day delivery but order delayed and undelivered.
“nothing will be delivered (at least) until the next Friday.”
Laptop remains reliable after 5.5 years of regular use.
“Works still very well, and can handle all tasks I give to it.”
Helpful, communicative staff and easy custom PC collection experience.
“Fantastic service, from the choosing of my new PC”
Reviews largely praise helpful, knowledgeable staff and prompt service; a minority report delays, stock or fulfilment issues affecting delivery speed.
Some customers report competitive pricing and price adjustments, while a few complain about paid delivery not being honoured or stock-related costs.
Customers describe clear advice, easy ordering and smooth collection; several long-term users report reliable performance over many years.
Multiple reviews note durable, well-performing systems and components, including positive remarks about bespoke builds and specific hardware like cooling systems.
Many reviewers report prompt, clear communications and build updates; a minority experienced slow licence emails or delayed stock notifications.
Most reviewers express overall satisfaction with purchases and support, though a few recount delivery or licence-issuance problems that lowered their rating.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · resellerratings.com (15) · Quotes shortened · As of: February 2026
Website was informative and easy to use; delivery within 24 hours.
“Great website, very informative. Simple to use. Delivery was on time within 24 hrs.”
Informative website, easy ordering and fast 24-hour delivery.
“Delivery was on time within 24 hrs.”
Bought a Mini‑PC as Windows 10 support ends and pleased.
“Loving so far.”
Sales advisor listened, advised accurately, and arranged next‑day delivery.
“HE LISTERNED and helped me workout what i needed exactly”
Helpful, communicative staff and easy custom PC collection experience.
“Fantastic service, from the choosing of my new PC”
Laptop remains reliable after 5.5 years of regular use.
“Works still very well, and can handle all tasks I give to it.”
Helpful staff ensured timely delivery and honoured a sale price.
“They replied in 10 minutes”
Friendly staff provided helpful advice when ordering a new computer.
“Friendly staff giving helpful advice when ordering our new computer.”
Great cooling system, only complaint was the time it took.
“Great new cooling system, only slight complaint is the time it took.”
Wide range of components available and staff are knowledgeable.
“Not only a wide range of components and systems but their staff are very knowledgable”
Ordered for collection with no problems in ordering or equipment.
“Ordered for collection. No issues with the equipment, ordering or collection.”
License key issuance took several days despite immediate payment.
“it took several days to receive my license key by email.”
Service was polite, knowledgeable and fast.
“Polite, knowledgeable fast service.”
Staff were knowledgeable and swift, but Saturdays unavailable.
“The loss of 1 star represents lack of availability on Saturdays which is inconvenient.”
Staff helped diagnose and resolve a cable‑related PC issue.
“it turned out I plugged a cabal into the wrong port,”
Support email gave clear instructions and RAM now works fine.
“the tech support e-mail describes exactly what to do.”
Reviewer found the company good in all aspects.
“Good in all aspects.”
Quick, efficient delivery and good technical support were provided.
“Quick efficient service & delivery Good technology support”
Knowledgeable sales staff assisted with a swiftly prepared replacement system.
“Very knowledgeable sales staff helped me select the components and software needed”
Reviewer experienced good service from Novatech.
“Good service”
Staff tried to help with an old system but replacement impossible.
“the staff who tried to help was excellent and could not be faulted”
Paid for next‑day delivery but order delayed and undelivered.
“nothing will be delivered (at least) until the next Friday.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Novatech is a UK-based computer retailer and system integrator specialising in custom PC builds, components, peripherals and technical support. The company supplies configured systems, aftermarket parts and support services for both consumer and business customers, with sales and support available by phone and email.