Many customers mention fast delivery, knowledgeable staff, and quick technical help in store. Several reviews point to next-day delivery, well-packed orders, and smooth click-and-collect. Another clear set of reviews describes refused returns, cancelled orders, and poor communication. Overall, feedback splits between strong day-to-day performance and serious service failures for a subset of customers.
Examples from available reviews (Feb 2008 – Mar 2026).
Long-term purchases have been simple with fast, on-time delivery.
“delivery always fast and on time.”
Informative website, easy ordering and fast 24-hour delivery.
“Delivery was on time within 24 hrs.”
Two identical PCs failed within a year; customer support was unhelpful.
“Two expensive PCs failed completely in just over a year? Very poor.”
They charged me, delayed supply, then increased price and deleted order.
“they deleted my order.”
Many reviews praise staff for strong product knowledge, clear explanations, and quick on-the-spot repairs. Several customers describe fast support before and after purchase, plus smooth handling of replacements. A concentrated set of complaints cites refused returns, rude interactions, and inconsistent refund handling.
Many reviewers call pricing competitive and good value, especially when combined with quick delivery. Some link being happy with the price to buying again. A small but vocal group complains about prices rising after ordering and what they see as extra charges on returns.
Customers often describe online ordering as easy, with informative pages and straightforward click-and-collect. Positive reviews repeatedly mention fast fulfilment and on-time delivery. Comments on website usability and weekend availability are less common, but include a few minor delay or access complaints.
Many reviews highlight laptops that keep running for years and strong performance from components such as graphics cards. Customers frequently mention careful packaging and items arriving in good condition. A minority report early hardware failures and faults that were not resolved after returns.
Several customers mention quick replies, clear technical emails, and fast status updates. Others describe orders cancelled without notice, delayed licence emails, and changing explanations from support. These communication problems account for most low-rating feedback.
Many buyers return because of fast delivery, helpful staff, and reliable products. A sizeable opposing cluster reports unresolved return disputes, orders being deleted, and poor customer service. Reviews therefore show a sharp contrast between happy repeat customers and those who ran into serious service problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · resellerratings.com (15) · Quotes shortened · As of: March 2026
Website was informative and easy to use; delivery within 24 hours.
“Great website, very informative. Simple to use. Delivery was on time within 24 hrs.”
Informative website, easy ordering and fast 24-hour delivery.
“Delivery was on time within 24 hrs.”
Bought a Mini‑PC as Windows 10 support ends and pleased.
“Loving so far.”
Sales advisor listened, advised accurately, and arranged next‑day delivery.
“HE LISTERNED and helped me workout what i needed exactly”
Helpful, communicative staff and easy custom PC collection experience.
“Fantastic service, from the choosing of my new PC”
Laptop remains reliable after 5.5 years of regular use.
“Works still very well, and can handle all tasks I give to it.”
Helpful staff ensured timely delivery and honoured a sale price.
“They replied in 10 minutes”
Friendly staff provided helpful advice when ordering a new computer.
“Friendly staff giving helpful advice when ordering our new computer.”
Great cooling system, only complaint was the time it took.
“Great new cooling system, only slight complaint is the time it took.”
Wide range of components available and staff are knowledgeable.
“Not only a wide range of components and systems but their staff are very knowledgable”
Ordered for collection with no problems in ordering or equipment.
“Ordered for collection. No issues with the equipment, ordering or collection.”
License key issuance took several days despite immediate payment.
“it took several days to receive my license key by email.”
Service was polite, knowledgeable and fast.
“Polite, knowledgeable fast service.”
Staff were knowledgeable and swift, but Saturdays unavailable.
“The loss of 1 star represents lack of availability on Saturdays which is inconvenient.”
Staff helped diagnose and resolve a cable‑related PC issue.
“it turned out I plugged a cabal into the wrong port,”
Support email gave clear instructions and RAM now works fine.
“the tech support e-mail describes exactly what to do.”
Reviewer found the company good in all aspects.
“Good in all aspects.”
Quick, efficient delivery and good technical support were provided.
“Quick efficient service & delivery Good technology support”
Knowledgeable sales staff assisted with a swiftly prepared replacement system.
“Very knowledgeable sales staff helped me select the components and software needed”
Reviewer experienced good service from Novatech.
“Good service”
Staff tried to help with an old system but replacement impossible.
“the staff who tried to help was excellent and could not be faulted”
Paid for next‑day delivery but order delayed and undelivered.
“nothing will be delivered (at least) until the next Friday.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Novatech is a computer retailer selling components, laptops, desktop systems, and custom-built PCs. It runs an online store and also offers in-person collection options such as click-and-collect. The range covers CPUs, GPUs, motherboards, RAM, storage, and cooling, along with system assembly. Novatech also provides technical support and repair services, with delivery options that can include next-day fulfilment.