Reviews indicate consistent strengths in knowledgeable sales staff, helpful technical support and generally reliable hardware. Many customers report quick dispatch, clear build updates and positive in-store collection experiences. Reported weaknesses include occasional stock-management failures, delayed licence key issuance (notably for Proxmox purchases) and at least one instance of next-day delivery not being fulfilled. Prospective buyers should confirm stock and delivery timelines for urgent orders and contact sales for advice on configuration and availability.
Examples from available reviews (Feb 2008 – Feb 2026).
Helpful staff ensured timely delivery and honoured a sale price.
“They replied in 10 minutes”
Paid for next‑day delivery but order delayed and undelivered.
“nothing will be delivered (at least) until the next Friday.”
Laptop remains reliable after 5.5 years of regular use.
“Works still very well, and can handle all tasks I give to it.”
Helpful, communicative staff and easy custom PC collection experience.
“Fantastic service, from the choosing of my new PC”
Reviews largely praise helpful, knowledgeable staff and prompt service; a minority report delays, stock or fulfilment issues affecting delivery speed.
Some customers report competitive pricing and price adjustments, while a few complain about paid delivery not being honoured or stock-related costs.
Customers describe clear advice, easy ordering and smooth collection; several long-term users report reliable performance over many years.
Multiple reviews note durable, well-performing systems and components, including positive remarks about bespoke builds and specific hardware like cooling systems.
Many reviewers report prompt, clear communications and build updates; a minority experienced slow licence emails or delayed stock notifications.
Most reviewers express overall satisfaction with purchases and support, though a few recount delivery or licence-issuance problems that lowered their rating.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · resellerratings.com (15) · Quotes shortened · As of: February 2026
Returned incompatible motherboard but they refused refund for opened box.
“they would not accept returns if a box has been opened.”
Two identical PCs failed within a year; customer support was unhelpful.
“Two expensive PCs failed completely in just over a year? Very poor.”
Product refused return due to slight box damage; poor customer service.
“the flatly refused on the bases that the box was slightly ripped”
Returned motherboard came back damaged and Novatech refused refund.
“as soon as i received the mobo back the pin that was damaged was obvious”
Return refused over minor packaging bend; critical of customer service.
“Didn't accept return of an item because the outside packaging of a video card had a minor bend in the flap.”
They charged me, delayed supply, then increased price and deleted order.
“they deleted my order.”
Price increased after purchase with inconsistent customer service explanations.
“Customer service is 1 out of 10”
Ordered gift required for birthday but delivery delayed and staff rude.
“isn't expected to be delivered before end of November!!?”
Monitor caused headaches; customer service was rude and offered reduced refund.
“Offered a refund with a 20% (£70) reduction due to the 'damage”
Faulty graphics card and repeated unhelpful, rude technical support.
“in my experience very poor customer service avoid”
Returned RAM claimed damaged; Novatech refused refund despite evidence.
“I have received the RAM back today. I see no scratches whatsoever on the RAM.”
Graphics card issues led to lengthy returns process and no resolution.
“This is honestly the worst experience I ever had.”
Returned unopened graphics card but was charged for alleged scratch.
“the customer support charged me an extra fee because a scratch had misteriously found its way on the heatshield.”
Praises company, customer service and low prices, recommending repeat use.
“excellent company and cs..”
Helpful phone support and quick next-day delivery of hard-to-find processor.
“novatech got this item the next day.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Novatech is a UK-based computer retailer and system integrator specialising in custom PC builds, components, peripherals and technical support. The company supplies configured systems, aftermarket parts and support services for both consumer and business customers, with sales and support available by phone and email.