Customer feedback shows a clear split: many shoppers praise Chain Reaction Cycles for product range, sales and an easy ordering experience, while a substantial portion report problems after purchase—particularly with delivery, contacting support and receiving correct items. Specific recurring issues include missing or delayed shipments, difficulty changing addresses, incorrect sizing and unsatisfactory returns handling. If you plan a time‑sensitive purchase, consider paid expedited shipping and check estimated delivery times; keep photos and order records in case you need to escalate a problem. Look at recent customer comments on support responsiveness and returns policy before buying, and contact the seller proactively for urgent or customised orders.
Examples from available reviews (Sep 2021 – Feb 2026).
Smooth online purchase with delivery within a few days and well-packaged bike.
“placing my order online was easy - with free delivery included!”
No shipping updates and customer service contact is impossible.
“Zero updates on shipping *after* requesting additional payment for delivery.”
Bike had defects missed before dispatch and customer service offered no gesture.
“No PDI took place on my bike which I think is very poor.”
Great value items with prompt shipment and delivery.
“Great value for money offerings; prompt shipment and delivery.”
Reviews frequently describe delivery and fulfilment problems: missing or unshipped items, address-change issues and delayed arrivals, though some praise prompt shipments.
Many reviewers note good deals, sales and fair pricing; a minority report misleading sale information or unsatisfactory refunds that reduced perceived value.
Several customers find the website and ordering straightforward and praise the layout; a few mention small UI issues but overall ease of purchase.
There are multiple reports of wrong sizes, incorrect items and bikes with pre‑delivery faults; a smaller number clearly praise product selection and quality.
Numerous complaints focus on poor responsiveness, non‑functional contact forms and lack of shipping updates; some customers report acceptable or improved responses.
Overall impressions are mixed but skew negative: many customers report frustrating post‑purchase problems, while others report smooth transactions and good offers.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Sitejabber (20) · Reviews (17) · Reviews (1) · Quotes shortened · As of: February 2026
Good ordering process and shipping; happy with first order under new ownership.
“Good ordering process and good shipping time as well.”
Good ordering process and shipping; happy with first order under new ownership.
“Good ordering process and good shipping time as well.”
Order not received and website lacks contact details to inquire.
“I haven't received my order. No contact details on website.”
Order not received and website lacks contact details to inquire.
“I haven't received my order. No contact details on website.”
Shoes were ordered but never arrived, causing strong dissatisfaction.
“Absolutely terrible, I ordered shoes that never arrived”
Shoes were ordered but never arrived, causing strong dissatisfaction.
“Absolutely terrible, I ordered shoes that never arrived”
Reviewer experienced quick delivery from the company.
“Quick delivery”
Reviewer experienced quick delivery from the company.
“Quick delivery”
One item missed dispatch but replacement process was easy and prompt.
“Unfortunately one item did not get dispatched.”
One item missed dispatch but replacement process was easy and prompt.
“Unfortunately one item did not get dispatched.”
Item as described with accurate pricing and timely international shipment.
“Item as described, accurate pricing for all charges”
Item as described with accurate pricing and timely international shipment.
“Item as described, accurate pricing for all charges”
Always happy with the service, quick delivery, and product quality.
“I am always Happy with the Service,quick delivery process and quality of the Products.”
Always happy with the service, quick delivery, and product quality.
“I am always Happy with the Service,quick delivery process and quality of the Products.”
Paid for next-day delivery but goods did not arrive on time.
“I ordered in time and paid the premium but goods didn’t arrive.”
Paid for next-day delivery but goods did not arrive on time.
“I ordered in time and paid the premium but goods didn’t arrive.”
Missing part replaced without question and arrived the next day.
“A missing part from my order was replaced without question”
Missing part replaced without question and arrived the next day.
“A missing part from my order was replaced without question”
Found good price reductions and great service.
“Good price reductions and great service”
Found good price reductions and great service.
“Good price reductions and great service”
Order wasn't shipped by the expected delivery date.
“It’s now the 16th and the package has yet to shipped”
Order missed promised delivery date and not yet shipped.
“the package has yet to shipped”
Paid for next-day delivery but parcel not delivered, missed birthday.
“I paid £10 for next day delivery and it still has not arrived.”
Paid for next‑day delivery but parcel still not delivered.
“I paid £10 for next day delivery and it still has not arrived.”
Bike order delayed and reported lost, replacement delayed too.
“it must have been lost by the courier”
Bike order delayed, CRC said courier lost it and will replace.
“it must have been lost by the courier”
Long-term customer praises prices, fast delivery and bargains.
“Always good on price and fast delivery.”
Regular customer highlights good prices and fast delivery.
“Always good on price and fast delivery.”
Fantastic service during e-bike purchase, with helpful staff member Amber.
“It was fantastic service throughout from all involved, and especially so from Amber.”
Excellent service throughout, especially patient assistance from Amber.
“fantastic service throughout from all involved, and especially so from Amber.”
Intermediate shipper demanded an unexpected $63 and customer service unreachable.
“The intermediate shipper is trying to charge an additional $63 which was not mentioned at checkout.”
Intermediate shipper demanded unexpected fee and customer service unreachable.
“The intermediate shipper is trying to charge an additional $63”
Website content and company feel neglected compared to earlier days.
“Feels like a company that is just going through the motions.”
Reviewer feels site degraded and company is merely going through motions.
“Feels like a company that is just going through the motions.”
Good products but prices fluctuate frequently.
“Good gear, yo-yo prices.”
Good products but prices fluctuate frequently.
“Good gear, yo-yo prices.”
Ordering was easy, delivery prompt, and goods top quality.
“order easy delivery prompt and goods top quality”
Ordering was easy, delivery prompt and goods top quality.
“order easy delivery prompt and goods top quality”
Returned defective item but return costs were not reimbursed.
“Returned defective item and no return costs reimbursed.”
Returned defective item but return postage was not reimbursed.
“Returned defective item and no return costs reimbursed.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Chain Reaction Cycles is an online retailer specialising in bicycles, components, clothing and cycling accessories. The site offers a wide catalogue covering road, mountain, gravel bikes and related kit, together with sales and promotional offers. Consumers researching reviews typically look for information on delivery, returns, product fit and after‑sales support when buying from this type of ecommerce specialist.