Many reviewers highlight fast dispatch, accurate descriptions, and helpful in-store or named staff. Repeated complaints focus on late or missing deliveries, wrong items, and refunds or return costs that stay unresolved. Several customers also describe trouble reaching support and unexpected courier fees.
Examples from available reviews (Sep 2021 – Mar 2026).
Always happy with the service, quick delivery, and product quality.
“I am always Happy with the Service,quick delivery process and quality of the Products.”
Excellent service throughout, especially patient assistance from Amber.
“fantastic service throughout from all involved, and especially so from Amber.”
Returned defective item but return postage was not reimbursed.
“Returned defective item and no return costs reimbursed.”
Poor tracking and slow delivery comparable to marketplace P2P services.
“The British equivalent of Aliexpress”
Several reviews applaud quick dispatch, with some orders handled the same day or next day. A large group describes failed deliveries, lost parcels, and missed delivery windows. In a few cases, once a fault was accepted, replacement parts arrived quickly.
Many customers point to good prices, discounts, and strong value on gear and bundles. A recurring theme complains about steep price rises after recent changes. A small number mention shifting prices and say delivery problems sometimes make the value feel weaker.
Many reviewers say the online ordering process is easy and the website offers a broad range of products. Others describe weaker site content, inaccurate stock information, and checkout or contact pages that end in dead links. A few praise helpful pre-sales chats that led to on-time shipments.
Many buyers say items arrive as described, with good build quality on clothing and components. A clear negative group reports bikes arriving damaged, wrong sizes, or defective parts. Several warranty or crash-repair cases involved long waits to get things settled.
The most common complaint is hard-to-reach customer service, missing contact details, and automated or slow email replies. Some reviewers describe defensive or rigid responses and say support asked them to pay return postage. A smaller set mentions helpful staff and a head customer-service rep who got refunds resolved.
Reviews divide between high satisfaction with price, selection, and fast orders, and strong frustration with fulfilment and support. Positive accounts often link good value with quick delivery and helpful staff. Negative accounts repeatedly mention missing parcels, billing or refund delays, and poor communication from couriers.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Sitejabber (20) · Reviews (17) · Reviews (1) · Quotes shortened · As of: March 2026
Good ordering process and shipping; happy with first order under new ownership.
“Good ordering process and good shipping time as well.”
Good ordering process and shipping; happy with first order under new ownership.
“Good ordering process and good shipping time as well.”
Order not received and website lacks contact details to inquire.
“I haven't received my order. No contact details on website.”
Order not received and website lacks contact details to inquire.
“I haven't received my order. No contact details on website.”
Shoes were ordered but never arrived, causing strong dissatisfaction.
“Absolutely terrible, I ordered shoes that never arrived”
Shoes were ordered but never arrived, causing strong dissatisfaction.
“Absolutely terrible, I ordered shoes that never arrived”
Reviewer experienced quick delivery from the company.
“Quick delivery”
Reviewer experienced quick delivery from the company.
“Quick delivery”
One item missed dispatch but replacement process was easy and prompt.
“Unfortunately one item did not get dispatched.”
One item missed dispatch but replacement process was easy and prompt.
“Unfortunately one item did not get dispatched.”
Item as described with accurate pricing and timely international shipment.
“Item as described, accurate pricing for all charges”
Item as described with accurate pricing and timely international shipment.
“Item as described, accurate pricing for all charges”
Always happy with the service, quick delivery, and product quality.
“I am always Happy with the Service,quick delivery process and quality of the Products.”
Always happy with the service, quick delivery, and product quality.
“I am always Happy with the Service,quick delivery process and quality of the Products.”
Paid for next-day delivery but goods did not arrive on time.
“I ordered in time and paid the premium but goods didn’t arrive.”
Paid for next-day delivery but goods did not arrive on time.
“I ordered in time and paid the premium but goods didn’t arrive.”
Missing part replaced without question and arrived the next day.
“A missing part from my order was replaced without question”
Missing part replaced without question and arrived the next day.
“A missing part from my order was replaced without question”
Found good price reductions and great service.
“Good price reductions and great service”
Found good price reductions and great service.
“Good price reductions and great service”
Order wasn't shipped by the expected delivery date.
“It’s now the 16th and the package has yet to shipped”
Order missed promised delivery date and not yet shipped.
“the package has yet to shipped”
Paid for next-day delivery but parcel not delivered, missed birthday.
“I paid £10 for next day delivery and it still has not arrived.”
Paid for next‑day delivery but parcel still not delivered.
“I paid £10 for next day delivery and it still has not arrived.”
Bike order delayed and reported lost, replacement delayed too.
“it must have been lost by the courier”
Bike order delayed, CRC said courier lost it and will replace.
“it must have been lost by the courier”
Long-term customer praises prices, fast delivery and bargains.
“Always good on price and fast delivery.”
Regular customer highlights good prices and fast delivery.
“Always good on price and fast delivery.”
Fantastic service during e-bike purchase, with helpful staff member Amber.
“It was fantastic service throughout from all involved, and especially so from Amber.”
Excellent service throughout, especially patient assistance from Amber.
“fantastic service throughout from all involved, and especially so from Amber.”
Intermediate shipper demanded an unexpected $63 and customer service unreachable.
“The intermediate shipper is trying to charge an additional $63 which was not mentioned at checkout.”
Intermediate shipper demanded unexpected fee and customer service unreachable.
“The intermediate shipper is trying to charge an additional $63”
Website content and company feel neglected compared to earlier days.
“Feels like a company that is just going through the motions.”
Reviewer feels site degraded and company is merely going through motions.
“Feels like a company that is just going through the motions.”
Good products but prices fluctuate frequently.
“Good gear, yo-yo prices.”
Good products but prices fluctuate frequently.
“Good gear, yo-yo prices.”
Ordering was easy, delivery prompt, and goods top quality.
“order easy delivery prompt and goods top quality”
Ordering was easy, delivery prompt and goods top quality.
“order easy delivery prompt and goods top quality”
Returned defective item but return costs were not reimbursed.
“Returned defective item and no return costs reimbursed.”
Returned defective item but return postage was not reimbursed.
“Returned defective item and no return costs reimbursed.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Chain Reaction Cycles is an online retailer focused on cycling products. It sells bicycles, components, wheels, apparel, and accessories for road, mountain, and urban riding. The site shows product listings and images and lets customers buy directly at checkout. It ships to consumers and handles returns and warranty issues through customer service channels.