Reviews Analysed
21
We Collect & Analyse Reviews
Chain Reaction Cycles
Experiences & Reviews
Chain Reaction Cycles is an online retailer specialising in bicycles, components, clothing and cycling accessories. The site offers a wide catalogue covering road, mountain, gravel bikes and related kit, together with sales and promotional offers. Consumers researching reviews typically look for information on delivery, returns, product fit and after‑sales support when buying from this type of ecommerce specialist.
Overview & Key Metrics
Positive Sentiment
43%
Latest Review
13d
Overall Rating
2.7
Our Analysis
🎯
Service quality
Reviews frequently describe delivery and fulfilment problems: missing or unshipped items, address-change issues and delayed arrivals, though some praise prompt shipments.
Share
Weak
26%
💰
Value for money
Many reviewers note good deals, sales and fair pricing; a minority report misleading sale information or unsatisfactory refunds that reduced perceived value.
Share
Strong
11%
⚡
User experience
Several customers find the website and ordering straightforward and praise the layout; a few mention small UI issues but overall ease of purchase.
Share
Strong
7%
🔧
Product quality
There are multiple reports of wrong sizes, incorrect items and bikes with pre‑delivery faults; a smaller number clearly praise product selection and quality.
Share
Weak
8%
📞
Communication
Numerous complaints focus on poor responsiveness, non‑functional contact forms and lack of shipping updates; some customers report acceptable or improved responses.
Share
Weak
18%
⭐
Overall experience
Overall impressions are mixed but skew negative: many customers report frustrating post‑purchase problems, while others report smooth transactions and good offers.
Share
Weak
29%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (June 2022 – September 2025).
An Exceptional Experience at Chain Reaction Cycles
"I recently purchased a bike from Chain Reaction Cycles, and I have to say that my experience was nothing short of outstanding. From the moment I landed on their website, it was clear that they are passionate about cycling and providing high-quality products for fellow enthusiasts. Their Bike Sale offered an exceptional value with savings up to 30%, which made it hard to resist checking out what they had on offer. The selection of bikes included road bikes, mountain bikes, gravel bikes, and so many more - there is certainly something for everyone at Chain Reaction Cycles! Once I had found the perfect bike for me (a lightweight carbon fiber road bike), placing my order online was easy - with free delivery included! My order arrived well-packaged and in great condition within just a few days. Overall, I am extremely impressed by the range of products available at Chain Reaction Cycles as well as their commitment to customer satisfaction. If you're looking for top-notch cycling gear or simply a new bike to take out on some adventures, this is definitely the place to shop!"
Kuvalis
Collected.reviews
Jun 04, 2022
Featured for: Positive, detailed purchase and delivery
Screw this place
"Screw this place - whoever took over is a piece of $HIT. They carry a brand (DHB) I'm fond of and haven't been able to find elsewhere, so unfortunatel..."
Steven
Trustpilot
Sep 30, 2025
Featured for: Detailed complaint about contact failures
Poor PDI did not pick up brake disc problems
"I bought a bike from CR- there were a couple of issues which should have been checked before despatch to me.Both of the rotors on the front and back b..."
Neil Atkinson
Trustpilot
Sep 30, 2025
Featured for: Product defects and poor PDI example
Great value for money offerings
"Great value for money offerings..."
Ne
Trustpilot
Sep 30, 2025
Featured for: Concise positive value and delivery praise
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
M
Mike Cridland
trustpilot.com
Sep 30, 2025
Parcel lost
...
S
Stephen Weir
trustpilot.com
Sep 30, 2025
IMPOSSIBLE to contact & GIVING them money!!
Easy enough to place an order but about a day later I wanted to add to it & the order wasn’t processed yet. No way to contact &...
A
Aris Miranda
trustpilot.com
Sep 30, 2025
Offer is good and interesting.
Offer is good a...
D
Duarte Simões
trustpilot.com
Sep 30, 2025
Great delay on delivery
Great delay on delivery, which obliged me stay home for 4 days, given it...
A
Alexandre Pilloud Pilloud
trustpilot.com
Sep 30, 2025
Made a mistake on my delivery address
Made a mistake on my delivery address, impossible to change it even a couple of minutes after finalizing my ord...
M
Mat
trustpilot.com
Sep 30, 2025
Order Unfilled
Never shipped the handlebars after order...
N
Ne
trustpilot.com
Sep 30, 2025
Great value for money offerings
Great value for money offerings...
S
Steven
trustpilot.com
Sep 30, 2025
Screw this place
Screw this place - whoever took over is a piece of $HIT. They carry a brand (DHB) I'm fond of and haven't been able to find elsewhere, so unfortunatel...
A
Alan forsyth
trustpilot.com
Sep 30, 2025
I am still waiting for my bike that I…
I am still waiting for my bike that I ordered on 26 th July, that was for a biking holiday that I start tomorrow 16th august still nothing ,apparently...
S
Sam Holland
trustpilot.com
Sep 30, 2025
Very Poor Customer Service and Unfair Resolution
I ordered a pair of shoes for £65 and received the wrong shoes in the correct shoe box, worth £41. At first, multiple members of the customer care tea...
D
Dave Paré
trustpilot.com
Sep 30, 2025
Impossible to contact the customer…
Impossible to contact the customer service by email or on the websi...
R
Rich
trustpilot.com
Sep 30, 2025
Good customer experience
Good website with wide range of products and offers....
A
Amanda Barnicoat
trustpilot.com
Sep 30, 2025
Item sent is the wrong size
Item sent is the wrong size. Ordered shoes that said they were size 5 but they were 4.5 and are too small. No...
N
Neil Atkinson
trustpilot.com
Sep 30, 2025
Poor PDI did not pick up brake disc problems
I bought a bike from CR- there were a couple of issues which should have been checked before despatch to me.Both of the rotors on the front and back b...
i
izhak --
trustpilot.com
Sep 30, 2025
shopping experience
I am a long-time customer of Chain Reaction. The prices a...
B
Brian
trustpilot.com
Sep 30, 2025
Extremely bad sizing
We have previously bought many DHB clothing items from you. Their sizing has been good. On this occasion the "DHB" jersey, sold as DHB...
D
Daniel W.
trustpilot.com
Sep 30, 2025
No customer support
...
s
simon palmer
trustpilot.com
Sep 30, 2025
Sadly the CRC of old is long gone.
Very disappointed with some of my recent purchases. The gloves ordered turned out to be women’s and therefore too small. No mention of this on the web...
E
Ed Dombrowski
trustpilot.com
Sep 30, 2025
Tell Nialls he should get a promotion…
Tell Nialls he should get a promotion for this one. Interest is through the roof! Haha. Good deal...
K
Kim
trustpilot.com
Sep 30, 2025
CRC still maintained the same customer…
CRC still maintained the same customer service standards a...
Conclusion
Customer feedback shows a clear split: many shoppers praise Chain Reaction Cycles for product range, sales and an easy ordering experience, while a substantial portion report problems after purchase—particularly with delivery, contacting support and receiving correct items. Specific recurring issues include missing or delayed shipments, difficulty changing addresses, incorrect sizing and unsatisfactory returns handling. If you plan a time‑sensitive purchase, consider paid expedited shipping and check estimated delivery times; keep photos and order records in case you need to escalate a problem. Look at recent customer comments on support responsiveness and returns policy before buying, and contact the seller proactively for urgent or customised orders.