Many reviewers highlight fast dispatch, accurate descriptions, and helpful in-store or named staff. Repeated complaints focus on late or missing deliveries, wrong items, and refunds or return costs that stay unresolved. Several customers also describe trouble reaching support and unexpected courier fees.
Examples from available reviews (Sep 2021 – Mar 2026).
Always happy with the service, quick delivery, and product quality.
“I am always Happy with the Service,quick delivery process and quality of the Products.”
Excellent service throughout, especially patient assistance from Amber.
“fantastic service throughout from all involved, and especially so from Amber.”
Returned defective item but return postage was not reimbursed.
“Returned defective item and no return costs reimbursed.”
Poor tracking and slow delivery comparable to marketplace P2P services.
“The British equivalent of Aliexpress”
Several reviews applaud quick dispatch, with some orders handled the same day or next day. A large group describes failed deliveries, lost parcels, and missed delivery windows. In a few cases, once a fault was accepted, replacement parts arrived quickly.
Many customers point to good prices, discounts, and strong value on gear and bundles. A recurring theme complains about steep price rises after recent changes. A small number mention shifting prices and say delivery problems sometimes make the value feel weaker.
Many reviewers say the online ordering process is easy and the website offers a broad range of products. Others describe weaker site content, inaccurate stock information, and checkout or contact pages that end in dead links. A few praise helpful pre-sales chats that led to on-time shipments.
Many buyers say items arrive as described, with good build quality on clothing and components. A clear negative group reports bikes arriving damaged, wrong sizes, or defective parts. Several warranty or crash-repair cases involved long waits to get things settled.
The most common complaint is hard-to-reach customer service, missing contact details, and automated or slow email replies. Some reviewers describe defensive or rigid responses and say support asked them to pay return postage. A smaller set mentions helpful staff and a head customer-service rep who got refunds resolved.
Reviews divide between high satisfaction with price, selection, and fast orders, and strong frustration with fulfilment and support. Positive accounts often link good value with quick delivery and helpful staff. Negative accounts repeatedly mention missing parcels, billing or refund delays, and poor communication from couriers.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Sitejabber (20) · Reviews (17) · Reviews (1) · Quotes shortened · As of: March 2026
Company deducts restocking fees and limits refunds even for faults.
“They will deduct restocking fees for any reason.”
Garmin order hasn't been dispatched and stock information unclear.
“the Garmin still hasn't been dispatched”
I recently purchased a bike from Chain Reaction Cycles, and I have to say that my experience was nothing short of outstanding. From the moment I landed on their website, it was clear that they are passionate about cycling and providing high-quality products for fellow enthusiasts.
Their Bike Sale offered an exceptional value with savings up to 30%, which made it hard to resist checking out what they had on offer. The selection of bikes included road bikes, mountain bikes, gravel bikes, and so many more - there is certainly something for everyone at Chain Reaction Cycles!
Once I had found the perfect bike for me (a lightweight carbon fiber road bike), placing my order online was easy - with free delivery included! My order arrived well-packaged and in great condition within just a few days.
Overall, I am extremely impressed by the range of products available at Chain Reaction Cycles as well as their commitment to customer satisfaction. If you're looking for top-notch cycling gear or simply a new bike to take out on some adventures, this is definitely the place to shop!
Sent incorrect item and required customer to complete onerous return steps.
“I ordered a £99 frame they sent me a £600 carbon frame”
Multiple order errors, poor email response and incorrect deliveries occurred.
“they don't read orders correctly and send your items to the billing address”
Customer received prompt DHL delivery after helpful pre‑sales chat.
“The package was promptly posted via DHL on 4/1 and it arrived on 4/5.”
Received badly damaged bike and long delays for crash replacement.
“Received damaged bike I payed $4700 for”
Order cancelled yet bracket sent without required caliper; charged postage.
“they sent calliper bracket but no brake calliper.”
Order cancelled despite stock showing available; charged postage for useless bracket.
“They cancelled my order because item was not in stock even though it was in stock when i ordered.”
Initial refund issues were resolved by a helpful head customer service representative.
“the head rep from customer service corrected on her own and sent me a nice letter.”
Company refused to cancel order and reviewer calls them dishonest.
“This company is the worst wouldn't cancel an order after less than a day replying to them.”
Company wouldn't cancel order and reviewer accuses dishonesty.
“This company is the worst wouldn't cancel an order after less than a day replying to them.”
Orders now take weeks and customer service has deteriorated.
“their customer service when you try to get things like this sorted is horrible”
Order placed three weeks ago and parts have not arrived.
“Order 3 weeks ago. Nothing.”
Repeated poor service: wrong items, automated replies, difficult returns.
“when they arrived they weren't the ones I ordered.”
Poor tracking and slow delivery comparable to marketplace P2P services.
“The British equivalent of Aliexpress”
Quick customer service reply and fast international delivery to New Jersey.
“it arrived at my home, in New Jersey USA, the next Thursday, September 30th!”
Courier repeatedly cancelled delivery and CRC refused to send a replacement.
“When I contacted CRC to complain all they offered to do was contact the courier”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Chain Reaction Cycles is an online retailer focused on cycling products. It sells bicycles, components, wheels, apparel, and accessories for road, mountain, and urban riding. The site shows product listings and images and lets customers buy directly at checkout. It ships to consumers and handles returns and warranty issues through customer service channels.