Many reviewers highlight fast dispatch, accurate descriptions, and helpful in-store or named staff. Repeated complaints focus on late or missing deliveries, wrong items, and refunds or return costs that stay unresolved. Several customers also describe trouble reaching support and unexpected courier fees.
Examples from available reviews (Sep 2021 – Mar 2026).
Always happy with the service, quick delivery, and product quality.
“I am always Happy with the Service,quick delivery process and quality of the Products.”
Excellent service throughout, especially patient assistance from Amber.
“fantastic service throughout from all involved, and especially so from Amber.”
Returned defective item but return postage was not reimbursed.
“Returned defective item and no return costs reimbursed.”
Poor tracking and slow delivery comparable to marketplace P2P services.
“The British equivalent of Aliexpress”
Several reviews applaud quick dispatch, with some orders handled the same day or next day. A large group describes failed deliveries, lost parcels, and missed delivery windows. In a few cases, once a fault was accepted, replacement parts arrived quickly.
Many customers point to good prices, discounts, and strong value on gear and bundles. A recurring theme complains about steep price rises after recent changes. A small number mention shifting prices and say delivery problems sometimes make the value feel weaker.
Many reviewers say the online ordering process is easy and the website offers a broad range of products. Others describe weaker site content, inaccurate stock information, and checkout or contact pages that end in dead links. A few praise helpful pre-sales chats that led to on-time shipments.
Many buyers say items arrive as described, with good build quality on clothing and components. A clear negative group reports bikes arriving damaged, wrong sizes, or defective parts. Several warranty or crash-repair cases involved long waits to get things settled.
The most common complaint is hard-to-reach customer service, missing contact details, and automated or slow email replies. Some reviewers describe defensive or rigid responses and say support asked them to pay return postage. A smaller set mentions helpful staff and a head customer-service rep who got refunds resolved.
Reviews divide between high satisfaction with price, selection, and fast orders, and strong frustration with fulfilment and support. Positive accounts often link good value with quick delivery and helpful staff. Negative accounts repeatedly mention missing parcels, billing or refund delays, and poor communication from couriers.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Sitejabber (20) · Reviews (17) · Reviews (1) · Quotes shortened · As of: March 2026
Parcel was lost and not received by the customer.
“Parcel lost”
Unable to contact customer service to add to unprocessed order.
“No way to contact & going through the contact page gave dead ends”
Found the offer good and interesting.
“Offer is good and interesting.”
Delivery was delayed, forcing customer to wait at home four days.
“Great delay on delivery”
Could not change delivery address and support ticket remains unresolved.
“Made a mistake on my delivery address, impossible to change it”
Order not shipped despite long delay since purchase.
“Never shipped the handlebars after ordering on 8 August.”
Great value items with prompt shipment and delivery.
“Great value for money offerings; prompt shipment and delivery.”
No shipping updates and customer service contact is impossible.
“Zero updates on shipping *after* requesting additional payment for delivery.”
Bike order went missing and replacement not received before holiday.
“apparently the bike went missing so you amended my order”
Received wrong shoes and customer service was slow, dismissive, and inflexible.
“The customer care team came across as obnoxious and unwilling to take responsibility for their mistake.”
Could not contact customer service to correct order before dispatch.
“Impossible to contact the customer service by email or on the website”
Good website, wide product range, and next-day delivery achieved.
“Good website with wide range of products and offers.”
Received shoes in the wrong size and returns process poor.
“Item sent is the wrong size.”
Bike had defects missed before dispatch and customer service offered no gesture.
“No PDI took place on my bike which I think is very poor.”
Long-time customer finds fair prices, good service, and large selection.
“The prices are fair, the service is good, and the selection is large.”
Jersey was vastly undersized, misleadingly sold and not as described.
“was vastly undersized.”
Reviewer reports they received no customer support.
“No customer support”
Received wrong (women’s) gloves, must pay return and no customer response.
“The gloves ordered turned out to be women’s and therefore too small.”
Praises staff, good deals and nice website; requests State selector fix.
“Good deals, nice site.”
Customer service standards maintained but response times are slower.
“CRC still maintained the same customer service standards as before”
Wrong gender clothing sent and no contact details provided for returns.
“Sent female clothing for a male”
Bike arrived with broken parts and company denied liability.
“bike arrived with a part that they had apparently checked?”
Bike arrived damaged and company refused liability, offering instructions instead.
“bike arrived with a part that they had apparently checked?”
Incorrect hydraulic brakes sent and postage refund request ignored.
“I sent them back at a cost to me to pay for postage”
Order cancelled due to policy change and refund delayed, losing €8.99.
“They said that companys policy changed and they don't send abroad anymore.”
Next‑day delivery failed, postage refunded only after protracted delay.
“the order didn’t arrive the next day.”
Next‑day delivery missed causing significant inconvenience and poor compensation.
“The order didn't arrive the next day.”
€1400 order delayed over two weeks and lacks updates.
“seems like it’s stuck there & last update was on 19 august”
€1400 order hasn't arrived after almost a month and lacks updates.
“Order placed on 5 august, writing this on 24.”
Wrong parts initially sent and warranty repair took weeks, but resolved.
“on my first ride the fox fork collapsed and lost pressure.”
Acknowledged warranty claim but promised store credit never arrived.
“sorry please wait another 48 hours”
Prices have sharply increased since change of ownership.
“all prices sky rocketed as hell”
Christmas presents still not received after three weeks and poor support.
“Still waiting to receive our Christmas presents after 3 weeks.”
Kids' presents not delivered after three weeks and no tracking provided.
“We ordered presents for our kids (trainers) that still have not turned up after 3 weeks!”
Customer alleges money taken and only tiny partial refund issued.
“They took my money and I never received the item paid for.”
Order cancelled due to IT issues and refund required via PayPal.
“3 days later they canceled the order due to some "IT" issues.”
Order cancelled after payment and refund delayed via PayPal.
“Took my money and then CR cancel the order”
Evri delivery claimed but parcel apparently not delivered; CRC unhelpful.
“evri claimed to have delivered my parcel”
Tacx trainer not delivered and customer service ignored four emails.
“As of 27th November I do not have the product and have no response from customer service team.”
Evri deliveries delayed and customer service defends courier failures.
“They keep using Evri and the delivery timeline has massively deteriorated.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Chain Reaction Cycles is an online retailer focused on cycling products. It sells bicycles, components, wheels, apparel, and accessories for road, mountain, and urban riding. The site shows product listings and images and lets customers buy directly at checkout. It ships to consumers and handles returns and warranty issues through customer service channels.