Customer feedback shows a clear split: many shoppers praise Chain Reaction Cycles for product range, sales and an easy ordering experience, while a substantial portion report problems after purchase—particularly with delivery, contacting support and receiving correct items. Specific recurring issues include missing or delayed shipments, difficulty changing addresses, incorrect sizing and unsatisfactory returns handling. If you plan a time‑sensitive purchase, consider paid expedited shipping and check estimated delivery times; keep photos and order records in case you need to escalate a problem. Look at recent customer comments on support responsiveness and returns policy before buying, and contact the seller proactively for urgent or customised orders.
Examples from available reviews (Sep 2021 – Feb 2026).
Smooth online purchase with delivery within a few days and well-packaged bike.
“placing my order online was easy - with free delivery included!”
No shipping updates and customer service contact is impossible.
“Zero updates on shipping *after* requesting additional payment for delivery.”
Bike had defects missed before dispatch and customer service offered no gesture.
“No PDI took place on my bike which I think is very poor.”
Great value items with prompt shipment and delivery.
“Great value for money offerings; prompt shipment and delivery.”
Reviews frequently describe delivery and fulfilment problems: missing or unshipped items, address-change issues and delayed arrivals, though some praise prompt shipments.
Many reviewers note good deals, sales and fair pricing; a minority report misleading sale information or unsatisfactory refunds that reduced perceived value.
Several customers find the website and ordering straightforward and praise the layout; a few mention small UI issues but overall ease of purchase.
There are multiple reports of wrong sizes, incorrect items and bikes with pre‑delivery faults; a smaller number clearly praise product selection and quality.
Numerous complaints focus on poor responsiveness, non‑functional contact forms and lack of shipping updates; some customers report acceptable or improved responses.
Overall impressions are mixed but skew negative: many customers report frustrating post‑purchase problems, while others report smooth transactions and good offers.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Sitejabber (20) · Reviews (17) · Reviews (1) · Quotes shortened · As of: February 2026
Parcel was lost and not received by the customer.
“Parcel lost”
Unable to contact customer service to add to unprocessed order.
“No way to contact & going through the contact page gave dead ends”
Found the offer good and interesting.
“Offer is good and interesting.”
Delivery was delayed, forcing customer to wait at home four days.
“Great delay on delivery”
Could not change delivery address and support ticket remains unresolved.
“Made a mistake on my delivery address, impossible to change it”
Order not shipped despite long delay since purchase.
“Never shipped the handlebars after ordering on 8 August.”
Great value items with prompt shipment and delivery.
“Great value for money offerings; prompt shipment and delivery.”
No shipping updates and customer service contact is impossible.
“Zero updates on shipping *after* requesting additional payment for delivery.”
Bike order went missing and replacement not received before holiday.
“apparently the bike went missing so you amended my order”
Received wrong shoes and customer service was slow, dismissive, and inflexible.
“The customer care team came across as obnoxious and unwilling to take responsibility for their mistake.”
Could not contact customer service to correct order before dispatch.
“Impossible to contact the customer service by email or on the website”
Good website, wide product range, and next-day delivery achieved.
“Good website with wide range of products and offers.”
Received shoes in the wrong size and returns process poor.
“Item sent is the wrong size.”
Bike had defects missed before dispatch and customer service offered no gesture.
“No PDI took place on my bike which I think is very poor.”
Long-time customer finds fair prices, good service, and large selection.
“The prices are fair, the service is good, and the selection is large.”
Jersey was vastly undersized, misleadingly sold and not as described.
“was vastly undersized.”
Reviewer reports they received no customer support.
“No customer support”
Received wrong (women’s) gloves, must pay return and no customer response.
“The gloves ordered turned out to be women’s and therefore too small.”
Praises staff, good deals and nice website; requests State selector fix.
“Good deals, nice site.”
Customer service standards maintained but response times are slower.
“CRC still maintained the same customer service standards as before”
Wrong gender clothing sent and no contact details provided for returns.
“Sent female clothing for a male”
Bike arrived with broken parts and company denied liability.
“bike arrived with a part that they had apparently checked?”
Bike arrived damaged and company refused liability, offering instructions instead.
“bike arrived with a part that they had apparently checked?”
Incorrect hydraulic brakes sent and postage refund request ignored.
“I sent them back at a cost to me to pay for postage”
Order cancelled due to policy change and refund delayed, losing €8.99.
“They said that companys policy changed and they don't send abroad anymore.”
Next‑day delivery failed, postage refunded only after protracted delay.
“the order didn’t arrive the next day.”
Next‑day delivery missed causing significant inconvenience and poor compensation.
“The order didn't arrive the next day.”
€1400 order delayed over two weeks and lacks updates.
“seems like it’s stuck there & last update was on 19 august”
€1400 order hasn't arrived after almost a month and lacks updates.
“Order placed on 5 august, writing this on 24.”
Wrong parts initially sent and warranty repair took weeks, but resolved.
“on my first ride the fox fork collapsed and lost pressure.”
Acknowledged warranty claim but promised store credit never arrived.
“sorry please wait another 48 hours”
Prices have sharply increased since change of ownership.
“all prices sky rocketed as hell”
Christmas presents still not received after three weeks and poor support.
“Still waiting to receive our Christmas presents after 3 weeks.”
Kids' presents not delivered after three weeks and no tracking provided.
“We ordered presents for our kids (trainers) that still have not turned up after 3 weeks!”
Customer alleges money taken and only tiny partial refund issued.
“They took my money and I never received the item paid for.”
Order cancelled due to IT issues and refund required via PayPal.
“3 days later they canceled the order due to some "IT" issues.”
Order cancelled after payment and refund delayed via PayPal.
“Took my money and then CR cancel the order”
Evri delivery claimed but parcel apparently not delivered; CRC unhelpful.
“evri claimed to have delivered my parcel”
Tacx trainer not delivered and customer service ignored four emails.
“As of 27th November I do not have the product and have no response from customer service team.”
Evri deliveries delayed and customer service defends courier failures.
“They keep using Evri and the delivery timeline has massively deteriorated.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Chain Reaction Cycles is an online retailer specialising in bicycles, components, clothing and cycling accessories. The site offers a wide catalogue covering road, mountain, gravel bikes and related kit, together with sales and promotional offers. Consumers researching reviews typically look for information on delivery, returns, product fit and after‑sales support when buying from this type of ecommerce specialist.