Customer feedback shows a clear split: many shoppers praise Chain Reaction Cycles for product range, sales and an easy ordering experience, while a substantial portion report problems after purchase—particularly with delivery, contacting support and receiving correct items. Specific recurring issues include missing or delayed shipments, difficulty changing addresses, incorrect sizing and unsatisfactory returns handling. If you plan a time‑sensitive purchase, consider paid expedited shipping and check estimated delivery times; keep photos and order records in case you need to escalate a problem. Look at recent customer comments on support responsiveness and returns policy before buying, and contact the seller proactively for urgent or customised orders.
Examples from available reviews (Sep 2021 – Feb 2026).
Smooth online purchase with delivery within a few days and well-packaged bike.
“placing my order online was easy - with free delivery included!”
No shipping updates and customer service contact is impossible.
“Zero updates on shipping *after* requesting additional payment for delivery.”
Bike had defects missed before dispatch and customer service offered no gesture.
“No PDI took place on my bike which I think is very poor.”
Great value items with prompt shipment and delivery.
“Great value for money offerings; prompt shipment and delivery.”
Reviews frequently describe delivery and fulfilment problems: missing or unshipped items, address-change issues and delayed arrivals, though some praise prompt shipments.
Many reviewers note good deals, sales and fair pricing; a minority report misleading sale information or unsatisfactory refunds that reduced perceived value.
Several customers find the website and ordering straightforward and praise the layout; a few mention small UI issues but overall ease of purchase.
There are multiple reports of wrong sizes, incorrect items and bikes with pre‑delivery faults; a smaller number clearly praise product selection and quality.
Numerous complaints focus on poor responsiveness, non‑functional contact forms and lack of shipping updates; some customers report acceptable or improved responses.
Overall impressions are mixed but skew negative: many customers report frustrating post‑purchase problems, while others report smooth transactions and good offers.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Sitejabber (20) · Reviews (17) · Reviews (1) · Quotes shortened · As of: February 2026
Company deducts restocking fees and limits refunds even for faults.
“They will deduct restocking fees for any reason.”
Garmin order hasn't been dispatched and stock information unclear.
“the Garmin still hasn't been dispatched”
I recently purchased a bike from Chain Reaction Cycles, and I have to say that my experience was nothing short of outstanding. From the moment I landed on their website, it was clear that they are passionate about cycling and providing high-quality products for fellow enthusiasts.
Their Bike Sale offered an exceptional value with savings up to 30%, which made it hard to resist checking out what they had on offer. The selection of bikes included road bikes, mountain bikes, gravel bikes, and so many more - there is certainly something for everyone at Chain Reaction Cycles!
Once I had found the perfect bike for me (a lightweight carbon fiber road bike), placing my order online was easy - with free delivery included! My order arrived well-packaged and in great condition within just a few days.
Overall, I am extremely impressed by the range of products available at Chain Reaction Cycles as well as their commitment to customer satisfaction. If you're looking for top-notch cycling gear or simply a new bike to take out on some adventures, this is definitely the place to shop!
Sent incorrect item and required customer to complete onerous return steps.
“I ordered a £99 frame they sent me a £600 carbon frame”
Multiple order errors, poor email response and incorrect deliveries occurred.
“they don't read orders correctly and send your items to the billing address”
Customer received prompt DHL delivery after helpful pre‑sales chat.
“The package was promptly posted via DHL on 4/1 and it arrived on 4/5.”
Received badly damaged bike and long delays for crash replacement.
“Received damaged bike I payed $4700 for”
Order cancelled yet bracket sent without required caliper; charged postage.
“they sent calliper bracket but no brake calliper.”
Order cancelled despite stock showing available; charged postage for useless bracket.
“They cancelled my order because item was not in stock even though it was in stock when i ordered.”
Initial refund issues were resolved by a helpful head customer service representative.
“the head rep from customer service corrected on her own and sent me a nice letter.”
Company refused to cancel order and reviewer calls them dishonest.
“This company is the worst wouldn't cancel an order after less than a day replying to them.”
Company wouldn't cancel order and reviewer accuses dishonesty.
“This company is the worst wouldn't cancel an order after less than a day replying to them.”
Orders now take weeks and customer service has deteriorated.
“their customer service when you try to get things like this sorted is horrible”
Order placed three weeks ago and parts have not arrived.
“Order 3 weeks ago. Nothing.”
Repeated poor service: wrong items, automated replies, difficult returns.
“when they arrived they weren't the ones I ordered.”
Poor tracking and slow delivery comparable to marketplace P2P services.
“The British equivalent of Aliexpress”
Quick customer service reply and fast international delivery to New Jersey.
“it arrived at my home, in New Jersey USA, the next Thursday, September 30th!”
Courier repeatedly cancelled delivery and CRC refused to send a replacement.
“When I contacted CRC to complain all they offered to do was contact the courier”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Chain Reaction Cycles is an online retailer specialising in bicycles, components, clothing and cycling accessories. The site offers a wide catalogue covering road, mountain, gravel bikes and related kit, together with sales and promotional offers. Consumers researching reviews typically look for information on delivery, returns, product fit and after‑sales support when buying from this type of ecommerce specialist.